The owner Collin is very methodical with his approach to the job. It wasn't rushed and sloppy like…read moreother companies have a reputation for in doing business. He continues stopped by to review the work his employees were doing and had them return if some part of the job was not done correctly or didn't look right in appearance. I recommend he and his employees for those homes that are custom built. That is where his talent really come through.

Wow!!! Such amazing customer service. Collin is going to have a 3D scan my house and get video with…read morehis drone so he can give us an interactive quote for both our gutters and roof. I have never had this level if customer service. Very excited to use him soon.

The installation of gutters was very good. The installer was very professional and efficient. He…read moreworked quickly and was meticulous in his work. So, the quality of work and lifetime guarantee are positives for White Pine. The reason for only a 3-Star review stems from what was promised in the sale. When presenting what the company was offering, the salesperson showed gutters with included leaf guards. She never indicated that these were a separate purchase, leading us to believe they were included in the purchase. After installation, we found out the leaf guards were not installed and were told they were not included in the contract. When questioned about the misrepresentation in the sales presentation, we were offered a 30% discount if we wanted the leaf guards installed - an additional cost of $1,300. Feeling that the misrepresentation by the salesperson - whether unintentional or not - should have been covered by the company and not merely discounted by them, we cannot in good conscience fully recommend White Pine Renovation.

From the owner: White Pine Renovation provides roof replacement, siding, windows, gutters, and doors for homeowners…read morein Portage, Traverse City, and surrounding Michigan communities

Horrible service, they siding on my my garage and it's all falling off of my garage. Facia has…read morefallen off and facia match. spent over $20,000 never again.

in April of 2019 we had a new roof installed on our home. within two years we had two leaks, one in…read moreour dining area and one in our bathroom. We called and requested it to be fixed several times but kept getting brushed off. This process lasted two more years until my husband just fixed it himself. Then he fixed the blotches left in our ceiling. We thought that was the end of it and moved on. THEN, we noticed a rotted part of our ceiling in the garage, where the garage meets the house. Again, we attempted to get someone out to fix the leak. we finally did get someone out to look at it on a Wednesday and he called to say someone would be out that Friday to fix it. No one showed Friday. I called the following Monday to find out what happened. Charlie called to say they needed to find the right tiles and would let us know when they could come out. No calls for a few weeks. I called to ask about an ETA on the repair. He told me "that was done weeks ago." I asked for a date, no answer given. I asked what they did, I was told they "sealed the soffit and facia area." No tiles needed or used? The rotted wood wasn't replaced, no tiles were moved or replaced, just a bunch of caulk spread over the area. This roof came with a 10-year warranty and this warranty has NEVER been honored. If I was alone and my husband wasn't able to come behind them, I would be in a mess of trouble! And now it looks like he will have to do that again. Buyer, Be Ware!

These guys are fantastic can't recommend them enough great job I recommend these guys on shaver…read moreroad. Joe the owner is great.

They installed a flat roof on the end of my house and installed brand new seamless gutters. They…read moredid a wonderful job and I love how they look.

Was very informative had great selection for free 8th easy to access they have alot of products to…read morechoose just ask and they will let you know if they tried or not

Sure, we all expect a roofing company to do quality work, handle the project like they said they…read morewould. That's a given with West Michigan. But here's what really sets them apart: they will take care of you like family. A month after my new roof was done, a tree fell on my house. They came fast and actually had me laughing when they were done. Outstanding crew: even took away a 100-lb dumbbell that's been in my landscaping for two years after being wrongly delivered there and too heavy for me to move. Simply put: they are the best.

We had various vendors provide a quote to convert our porch to a four-seasons room and potentially…read morealso rebuild our second and lower level deck. The experience was initially good with Hutcherson, but turned into a nightmare. The Good: 1) Brian who did the initial review and quote was friendly and seemed like he knew what he was doing. 2) They made changes to the contract when we needed to tweak it for additional work efficiently. The Bad: 1) Lack of transparency -- the quote provided excluded things that other contractors we had come to give us an estimate included, making their estimate lower and appear cheaper. We didn't notice this until later and asked to include them (trims for windows) which made their quote actually higher than what we would have paid another contractor. 2) Pushy -- There was pressure to sign the contract and make the required $2500 deposit at signing "to get on the calendar" even though we were not in a hurry. We signed the contract and move ahead, not realizing the deposit was nonrefundable for absolutely no reason. Language in their agreement should be illegal as things happen beyond your control that might force you not to move forward on a project: "the Deposit shall be non-refundable to Customer for any reason after execution." 3) Unreasonable/Unethical behavior by owner -- Right before Christmas we had a pipe broke in our home from the extreme change in weather that caused significant damage and would require the interior to be completely gutted and rebuilt. When I reached out to Bryan, he seemed to be sympathetic but would need to "check with the owner" only to find out same day they would not consider refunding the deposit. I told Bryan we were ready to schedule the work with the $24K project in January before this event, and would also likely use them for the deck replacement which was even larger project. I asked if they would refund the deposit given these circumstances of the pipe burst outside our control and we can come back to them after the home was fully repaired. We even considered them for the restoration work internally (well over $200K) but they don't do internal work. Bryan said the owner refused, claiming that the deposit was for work related to providing the quote. I made it clear no other contractor required a non-refundable deposit to provide a quote and the contract made it clear the deposit is applied to the project costs. I cannot speak to the quality of their work since we never got to that point, but the experience with their lack of transparency in their quotes and unreasonable deposit requirements certainly serves as a warning to others. Am seriously considering taking them to court as a matter of principle since the deposit doesn't reflect actual work or costs, and a court would deem it an unfair penalty.

This project with Hutcherson has been a nightmare. The quote and sales team was quick to get me…read morewhat I needed. After that the process has been a train wreck. Not getting my scheduled for two months then the week before Thanksgiving be told it had to be the week of Thanksgiving or they would "try" to get me on the schedule in December. Canceled family plans to get the work done. Sub contractor shows up and the is no materials to do the work. They removed my siding and pieced together the home wrap so they could make progress. Day two still no materials so the subcontractor had to drive to the supply house in Grand Rapids to pick up enough to actually get started. 95% of the work gets finished and then no word for months. Texts and calls are met with promises but no work completed. Finally at the beginning of April (yes 5months) a crew shows up and does a small portion of what is left. Due to all the time waiting for them to complete the work I was unable to get the gutters on the house which caused significant damage to the retaining walls around my home. No communication on when the rest will be completed. I had to take pictures and go to the office to actually get people scheduled to complete the work. Then because they did the work poorly I am asked to pay additional money to cover additional materials and labor. Now I have a rusty strip of metal between two white pieces of metal on the most visible part of the house. I will never recommend or use the company ever again.

Most professional company I've ever had the pleasure of doing business with. Work was of high…read morequality and the crew was hard working as well. All Service provided me with updates throughout the entire project. I was never left wondering or waiting for feedback. Work was completed sooner than expected. The job consisted of windows, siding, gutters and roofing. My house looks like a new construction from the outside. I'd recommend them to anyone.

Sooo happy with their service! Fast, professional, and courteous! You really cannot go wrong with…read moreAll Service! They do a great job from start to finish! Steve and Mitch are super responsive, and their work crews are amazing! I've been in the trades for many years and can honestly say this is one of the best companies I've ever seen! 100% recommend hiring them for your roofing/siding project!