Fantastic experience with these guys. Brian and Jackson replaced our pipes and hot water tank and…read moredid an exceptional job. It was quite the job but these guys knocked it out of the park, efficiently and without shorting quality. Would definitely recommend.

The communication with office was ok. I paid the deposit as requested and they said they would be…read morein touch to schedule the work. After a week, with no communication, I reached back out and said they were ready to come out. Didn't get clear understanding of why no one contacted me first. When you have customers putting down large sums of deposits communication is key. They started draining the pool into mine and my neighbors front yard as their hoses weren't long enough to reach the street. Did they fix the leak? Yes. The overall experience was ok. The owner was attentive to my messages and calls.

I purchased a house a few months ago. The couple I bought the house from did not realize they were…read morehaving so many issues with their pool. They said they liked Crystal Clear Pools and the owner himself had installed their salt system. I had the pool system checked out by a good friend with a lot of knowledge of pools and my pool company that we have been using for almost 20yrs. They both noticed that the salt system was not working and that that Crystal Clear Pools had been using chlorine instead of the salt system to treat the pool. No one had let the previous owners know their salt system was not working but were aware since they were using chlorine instead. Also the pump was not priming all the way. The pump was the first thing noticed by my pool company and friend when they walked up to the system. The previous owners were surprised and had the owner himself come out and fix the salt system. He replaced the main board and charged them $600. They told me that the owner said that particular pump was supposed to only fill half way up and that was normal. I doubled checked with my pool company and my friend and they said that was not normal. Then I called the manufacturer of the pump. They also said it was not normal and that someone needed to look at the pump. I called Crystal Clear Pools and left a message for the owner. After a few days someone from the company called and said the owner would get back to me. He never did. I called the company again and still did not get a hold of anyone who could help or the owner. The previous owners of my house gave me the direct contact for the owner of Crystal Clear Pools. When I called his cell phone he answered. I explained about the pump. He was very nice and told me he would be out in a few days to look at it. I asked if the warranty on the pump was transferable to me and he said it was. Neither the owner from the pool company or anyone else showed up. I called a week later and left a message. I did not hear back. About a week after that I called and the owner picked up again. He was just as nice as the first time I talked to him. He apologized for not coming about and assured me he would be out in a week. When he did not show up again I texted him (see uploaded screen shot) and he responded back. I asked him to be honest if he was going to show up. He assured me he would. He never got back to me and I told him I was moving forward without him. Its now been over a month. I never heard back from him. I was very polite and I wanted to give him the benefit of the doubt. He was always nice and assured me he would be out but his actions sadly showed me that he had no intention of looking at the problem. I had my pool company fix the issue. While working it they noticed Crystal Clear Pools plumbed the pool pump to where you could barely remove the cap to get the basket out of the pump (See picture). I do not like leaving bad reviews but feel I need to in this case. The owner has not provided quality work, service, or honesty to the previous owner or myself. There are a lot of pool companies in the area. I would try one of them before I would try Crystal Clear Pools.

I switched to Crystal Clear Aquatics Pool & Spa Services a few weeks ago. The company is easy to…read moredo business with and the pool is looking great! I especially appreciate being able to count on someone coming to the house on the same day, around the same time that knows what they're doing and does a great job. Highly recommended without reservation. A+++

New to the Flamingo Park neighborhood, we decided to support a locally owned small business that…read moreadvertised in the Flamingo Flyer purporting to be the solution for those that their "pool service is no longer dependable and desires quality service that the owner is proud to put his name on". Bottom line, a bad decision. Repeatedly, the service technician fails to perform weekly maintenance services. Calls to office promise remedial action with no delivery of such. Last conversation with Owner ended with a promise of followup. Now, Week 3, no service. Customer required to pay monthly maintenance service fee in advance. Bring your business elsewhere.

I highly recommend their service. I had a repair done on my pool cleaner & had the pool light…read morereplaced. Two months later, the light failed. Called and told them the situation. They sent out a technician the NEXT morning and replaced the light no charge.

A big thanks to Lou and his crew for doing a fabulous job installing new marcite in our pool. Lou…read moremade great suggestions on tile selection. His crew was polite, on time and cleaned up each day. Lou even came by on July 4 to treat the newly filled pool. Thanks, Lou! By the way, Tobia staffer Willie's weekly pool cleaning is top notch.

We had a significant leak in our pool requiring additional water every day. They correctly…read moreidentified multiple leaks in the skimmer basket and return line in the side of the pool. They also put in a fix at no extra charge (part of their leak detection service) and while they warned us this was a temporary fix they did not pressure us to spend 5x more on the permanent fix they provided as an estimate. Now we are coming up on a year and their "temporary" fix is starting to wane and we will be requesting a second opinion on the replacement cost for the skimmer basket. My wife and I were very happy with their service and will likely give them a chance to beat any 2nd opinion.