These guys are a joke; they have no clue what they are doing…read more I had a part that needed to be returned to Yamaha to re-program it. I was told by Yamaha to send in the part thru a dealer, and they would re-program it for free. I went thru Norfolk Marine (Big Mistake). I dropped the part off on Wednesday and explained to the service manager what had happened and exactly what Yamaha told me. I also provided him the information Yamaha requested to be sent in with the part. He said he would have his tech look at it, I asked him why and that it just needed to be forwarded to Yamaha, he said just to verify the part. A few hours later I received a call from him saying a Yamaha tech would be out to program and install the part. I said that Yamaha was very specific stating the part could only be programmed at Yamaha. I asked him if he spoke to Yamaha and he said yes (this was a bold face lie) and they told him it could be programmed in the field. He told me the tech would meet me at 8:00AM that Friday. I took off of work Friday morning and the tech did not show, I tried to call the service department's manager at 9:00AM, and he was not in, the receptionist said she would let him know when he came in, he returned my call about 15 minutes later and said the tech was wrapping up and would be out shortly, he showed up around 10:00AM and told me no one had scheduled him to come out to my boat. He spent about an hour or so and could not get the part to work, he then called his office and tried a couple of other things, still did not work, he then called Yamaha, and they said the part would have to be sent to them in order to get it re-programmed (waste of 4-days). They then sent it to Yamaha, and it went through some problems there. Yamaha finally got it programmed and overnighted it back to Norfolk Marine (Thursday). I called Norfolk Marine the next day (Friday) and they said it did not come in and they would be looking for it. I called the following Monday, and they said it still had not shown, I then called Yamaha, and they told me it was signed for and gave me the tracking number. I entered the number, and it said it had been delivered the prior Friday. I called Norfolk Marine, and they went on an Easter egg hunt, come to find out it was delivered to the parts department and they refused it and told UPS it was supposed to go to Yamaha. It has been over 5-weeks, and I have not been able to use my boat, the part is now missing, and Norfolk Marine has no clue where it is.

On 21 June '25 i took my 2006 Hurricane Deck boat in for a 'Fuel filtering & purifying' service due…read moreto the outboard motor (Yamaha 115HP) being sluggish above ~3,500RPM. I explained within the last year I had changed out all fuel filters (between squeeze bulb and low pressure fuel pump, between low pressure fuel pump and Vapor Separator Tank (VST), high pressure fuel filter in VST), replaced High Pressure Fuel pump, fuel injectors, and installed a fuel water separator. I called on Wed. (25 June) to check on status of repairs and was notified by service manager that a technician had taken a fuel sample and identified that there was no issue with the fuel. I do not know the location (inside fuel tank?, fuel line off squeeze bulb?) of the fuel sample that the technician took. Additionally, I was informed the technician noted there were Auto Lite spark plugs in the outboard motor and changed the spark plugs to NGK (OEM) and stated the engine ran fine and was ready to go. Of note, I had changed those spark plugs to Auto Lite's (which are marine replacements for a Yamaha F115) last year. Cost was ~$417. I took the boat home on Fri. (27 June) and ran it in the water (NO CHANGE TO THE SLUGGISH CONDITION). After further troubleshooting myself I identified the engine oil level was way above normal (indicating a low pressure fuel pump dumping gas into the oil). I changed out the low pressure fuel pump and I'm in the process of cleaning/changing out fuel injectors. My frustration is that no one contacted me about not doing the fuel filtering & purifying, changing spark plugs, etc. before I called to check on status. Furthermore, I found the 'way above normal engine oil level'. I will never do any business with Norfolk Marine again.

Had the misfortune of calling in today for some assistance regarding a tow hitch for my cart that…read morewas purchased there. Tim answered the phone while with another company and said go to Amazon..His attitude didn't reflect the business idea I received when I bought my cart there,not the friendly type of "how else can we assist you" his I am busy look it up yourself attitude will stop me from ever driving 2 hrs again to buy anything from that business. Then starts calling me after 8pm trying to be nice , needless to say ,he got the rude side of me that reflected the same he showed me... If your looking for service after the sale , Moke is not your 1st chioce

Eddie and Ron are outstanding sales representatives. Beyond helpful, answered every one of my…read morequestions, and I had a lot. The best part about my shopping experience was that at no point did I feel pressured into buying a golf cart. They didn't try to up sale or try to get me to buy a cart I didn't like. I bought the cart I wanted and walked away happier with this shopping experience than any I have had in years. I would highly recommend Moke and Eddie.

I bought a Panga two years ago and found out I needed a different prop. I went to Murphy's and…read moretold them what I had and left out of there in minutes with the exact prop I needed for a real reasonable price. We've had the crappiest spring ever and as the first nice weekend finally is upon us, my kid comes to dinner and gives me a kind of by the way...the hub was spun on the prop. I ran it down to Murphy's thinking I may not even have it by memorial day..shoot the guy at the counter asked if I wanted to wait and then in fifteen minutes and fifty bucks later I was finished and headed back to the boat. Good save Murphy's.. I'll be back

My 16 year old High Five 5-bladed stainless steel prop was in pretty poor shape. The local boat…read morerepair shop that I trust and do business with said that Murphy's was the only place he would recommend that I send it to, he said that they do great work. So I sent it to Murphy's, not expecting it to be anywhere near perfect, since it was in bad shape. When I got it back and opened the box I couldn't believe my eyes. I thought they had sent me a brand new prop by mistake. After some very close scrutiny it was my prop, but it sure looked brand new. Then when I put it on the boat and took a test drive, it performed better than it did when it was new. And I thought the price was very reasonable. I will never send another prop any where else.

I found Budget Boats on Facebook marketplace when I was searching for a trailer for my pontoon…read more Chandler replied to all my messages promptly and straightforward. After he informed me of his inventory and the cost, I felt confident enough to stop by for a possible purchase. When my husband and I arrived, Chandler texted that Craig Allen would be assisting on his behalf. Craig was very welcoming and knowledgeable. We were very happy with our purchase and the price was very reasonable. I would definitely recommend Budget Boats and the team working together to make their customers happy. The experience could not have been better. Thank you, guys!

Bought a few used items to get me legal on the water. Robert was helpful and polite. Going back for…read moremy outboard maintenance supplies.

Always good customer service! My family and I have been coming here for years and years to get our…read morevehicles serviced. This shop is ran by a friendly Greek family that knows customer service. From my family alone, they've serviced everything from state inspections to oil changes to transmission. They can pretty much fix any vehicle problem. They're also reasonably priced compared to other shops in the area. Chris and Nikko are very professional and helpful. Their work is always efficient. Today when I dropped off my son's car, Chris came out even though they were already closed to assure us the car would get looked at tomorrow. I feel better already.

SCAM SCAM SCAM! Do not take your vehicle here to be inspected. They will try to say something is…read morewrong with it when they're isn't ! I caught them in a scam with my vehicle!!!

WOW! First time experience and I was WOWED! Rob was more than helpful. Very knowledgeable about my…read more2022 Sea Doo GTI 130. definitely a go to in the future! Thanks again Rob.

I dropped my ski off and they said it would take 2 weeks to fix. I got my ski back a month later…read moreand they charged me $800 for pretty much nothing getting done. they didn't fix the problem they just took a big short cut around it. They are just a big scam here.

I stopped by Sunrise Cycle recently to take a look at their inventory and it was a great…read moreexperience. They are conveniently located at 1559 East Little Creek Road in the heart of Norfolk. The staff was friendly and very knowledgeable about their product lines. They asked great questions and I will be back when I'm ready to purchase.

I don't think there's any other spot I would recommend other than sunrise cycle I dropped my bike…read moreoff early in the week and I asked if I could order a tire to their location. They said that's fine. After four days of letting my bike sit in their shop while they worked on 100s of bikes all throughout the week, I finally came in because I got the news. FedEx had lost my package. They were Johnny on a spot. The front cashier ALEIDA asked me if I wanted to go pick up a different tire and I told her that was my only transportation I told her I could Uber, but she said that she wouldn't allow that. so she went out her way and picked up my tire for me so they could get started on my bike. The mechanic LOGAN came up to me. He said there's a lot of bikes in front of you, but I will get you done today. So after hours of him working on 10+ ahead of me the team stayed late just to get me back on the road talk about AMAZING service and care for other Riders. Big shout out to ALEIDA and LOGAN. Sunrise is a great team. huge respect 10/10 would definitely be back for anything.

I recently discovered that I had a roof lead on my class A RV that resulted in some interior…read moredamage. Brice responded quickly to my service request and expertly sealed and cleaned the roof. His prices are extremely competitive. In fact, he charged me less to clean the roof than the dealer did in previous years. I fully trust his technical expertise and his honesty. Tidewater RV has a new customer for life!

We had an embarrassingly simple issue to take care of, but if you don't know, you don't know…read more Online searches were ridiculously confusing, so it was time to call in an expert. Simple Google search landed us TRTS, and man, what a wonderful call it was. Came out the same day to show me what was entailed in our "problem", and since it was so simple, he spent time showing us other things as well. Basically a walking RV encyclopedia. I am so glad to have them just a phone call away for the future issues that will certainly come to our hole in the drive way that we throw our money into. At first it seemed a bit pricey, but if you consider the prices at a service center, the time it takes to get any work done, and the hassle of having to bring it there in the first place, the fees are actually a bargain! One of the best service visits 'Ive had in the past many years, I cannot recommend them enough.