I hate seeing all the negative reviews about this place first, I hit a curb pretty bad and needed…read morethe tire replaced but Tamika got me in and out as soon as she could. Super kind and job well done!

Overall had an awful customer service experience over the phone today. I wanted to call around for…read morequotes an issue related to my check engine light that I thought was isolated to both camshafts being overtuned after reading the engine code but a shop said that I would also need a complete tune up, oil change, fluid flush, and engine remounting. I called two times, the first time, the CSR Tamika hung up after asking me for an 8 digit VIN after I tried reading the one from my car title to her. When I called back the second time, she tried to press me to set up an appointment and I tried to explain that because of the timing issue the car doesn't start after which she suggested getting a jump or looking at the battery. I tried to explain that the electronics were working but the car wouldn't crank or make any sound when you turn the key in the ignition and she put me on hold before hanging up again. Since this location is close to home, I normally frequent for car maintenance needs but I might start taking my business elsewhere.

Jonathan is super helpful. MY AC IS BETTER THAN EVER!! Please go and buy a credit card it helped me…read morepay and I would totally recommend to everyone.

Disappointing Customer Service at This Firestone Location…read moreI've been a loyal Firestone customer for a while now and have two vehicles with lifetime alignments at this shop. I was even planning to add a third, but after my most recent experience, I'm seriously reconsidering. Brought my car in because it had a shake at highway speeds even after getting the tires balanced somewhere else a couple of months ago. I made an appointment, explained the issue in detail, and even provided a printed summary of what had been done before, the symptoms, and a note about removing the wheel lock nut by hand (per manufacturer recommendations). Instead of appreciating the info, the front desk rep was short, dismissive, and condescending--not the first time I've dealt with that attitude here. After drop-off, a different employee called me and was actually helpful. He explained that the previous shop had overweighted my tires and that a proper rebalance should fix the issue. Seemed like a reasonable explanation, so I was hopeful. After driving it for a few days, though, the shake was still there, just slightly improved. I've mentioned road force balancing (RFB) to this shop before and was argued down and told that Firestone "doesn't offer that service anywhere." Knowing that wasn't true, I called another Firestone location nearby--and what do you know? They confirmed they DO offer RFB and even apologized that I had been misinformed. The Real Issue? Bad Customer Service The actual work at this shop isn't the problem--it's the way customers are treated. Instead of actually listening, the front desk rep acted like he knew everything and dismissed valid concerns. If he had just taken a second to check instead of shutting me down, I wouldn't have wasted money on a standard balance when I could have gotten the right service in the first place. Final Thoughts I've spent good money at Firestone and was planning to purchase another lifetime alignment. But dealing with this kind of attitude makes it hard to want to keep giving them business. If management actually cares about keeping customers, they need to address the customer service at the front desk because this kind of treatment is exactly why people take their money elsewhere.

I LOVE the Nice Guys & Gals! THEY DID IT AGAIN!…read more Seriously, I've had some pretty serious repairs quoted and they have ALWAYS been the most reasonable for what I've needed. In addition, I TRULY appreciate their communication. They will call and check in on your repairs' progress, give you an ETA for part ordering, completion, etc. I couldn't ask for better customer service. Courtney, James, and of course Jason, the illustrious leader :), have always been so awesome. Finally, their work speaks for itself. Effective troubleshooting, diagnostic work and knowledgeable people will keep any vehicle and it's owner satisfied! Call them and see for yourself!

made an appointment for a car inspection a good 10 days in advance. The shop chose the date. I even…read moredropped my car off the night before so they'd have it first thing in the morning. I also asked them to attach the skid plate and change the fluids. They had my car all day with no phone call. At 4 pm, I called and was told they only had one person who could do inspections and he was at another location, but everything else was done. Fine. I left it overnight again. The next day, still no phone call. At 2 pm, I called to check in. They told me the inspection still wasn't done because the guy was still at the other site. I calmly asked if they had called him to let him know my car was waiting. The response I got was, "You can come pick up your car!" I was stunned. I said I never said I needed the car! I was simply wondering why it was taking two days. This experience felt incredibly unprofessional. No communication, no urgency, and an attitude on top of it. And here's the kicker: I paid $65 for them to "attach" the skid plate. I drove home (two miles away) and immediately heard it dragging. I called them, and they said, "You need a new skid plate!" That may be true, but I should be refunded because whatever they did clearly didn't hold. I took pictures of their so-called repair: two zip ties. That's right! $65 for two zip ties that didn't even last two miles. They had my car for two days, with a lift, full view, tools, and my money, and this was the result. On top of that, the attitude I received was unbelievable. Buyer beware Especially women beware!

Called asked if they had some used tires. They confirmed my size and gave me a price. Told them I'd…read morebe there since I was driving on a donut and leaving a drs office. I was told okay we will hold and wait for you. I arrive and they say "no we sold those" after I told them I just called they told me "yea we probably sold them anyway" wtf????

Randomly Had a nail in my tire leaving from work at the Airport. I loved how I was able to call and…read moreget in contact with someone immediately, tell them my dilemma and get a quote in under 8 minutes. When I arrived everyone from behind the counter and even all the mechanics walking through while working immediately radianted warm welcoming vibes. I explained what I needed and they had me in and out faster than I could finish eating a candy bar. I will definitely be coming back to this place for future car needs!

Worst experience ever, if I could leave no stars I would. Took my car in 2 weeks ago to see why it…read morekept overheating, Tom tells me it's a radiator hose. A few days later the car starts to overheat again, Tom says "bring it in we'll take a look." He says, you need a new radiator, pay to have the radiator replaced only to still have a coolant leak. The next day I call and ask him if they actually fixed the problem and he says I don't know why it's still overheating but we'll take a look at it again. An hour after I dropped it off Tom calls me and says, "hey do you still have the key." Long story short he list the key and had to get it replaced. After they had another key made, they finally get back to looking at the car only to say that they forgot to replace a plug that goes in the radiator. I finally get in the car to pull off just to find out that the car wouldn't start so it had to get jumped and it wouldn't move while in gear; come to find out that they didn't put transmission back in the reservoir. Now I have an oil leak, coolant leak and the car jerks every time I try to accelerate. Take your chances but Tom and his crew are the worst crew I've ever encountered in my life. Just do yourself a favor and pay the extra money for real professional service.

Don't give a crap about doing anything the correct way as long as they get paid! Brought my vehicle…read moreto have ac fixed and went back so many times thru out a full year. Just to get it back just as it was brought it! No reason my ac should be squealing loud as hell after having a full replacement! Threw cheap parts at it. Having the belt to come off and need another. And guess what!? Get the belt put back on just to still have it doing the same thing. Took to Monticello and manager says it's bc he put on aftermarket belt and doesn't understand why he just wouldn't get the correct one from Chevy! Very dissatisfied customer here! Do NOT recommend sad that customers keep getting pushed away continuously until the warranty offered by accurate tune runs out.

Came to these guys with an issue. They quickly figured out what was up with my car and got it taken…read morecare of for me. Recommended quite a few other things I could get done as well. A little on the higher side but definitely helpful and worth it. Easy experience and good customer service.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

I recently got my car looked at in New York by our family mechanic and the wheel baring which I…read morepaid for months ago to be fixed was still not. I paid over 2k for a simple fix and a state inspection. I just don't believe they did a good job with looking into my main concern. Then the cherry on top was one of the clerks saying "we have to make a police report" wish I would have had my car towed to another place!!!'

The team at Princess Anne Automotive were able to get me in and diagnose my car issues quickly…read more Professional and friendly customer service made a stressful time easier to navigate. I appreciate them and would highly recommend.

NTB was Merchant's Tire and Auto when I started bringing my Hondas here for service instead of the…read moredealership. I've always gotten quality service at a fair price, and they stand behind their work. I trust them with my car as I know they will let me know exactly what's going on with my car and not try to sell me goods and services I do not need. The service is so much better here now that James isn't here anymore. If you are going to work in a job and have to interact with customers, you learn customer service skills that help you to effectively communicate with customers in a polite and professional manner. If you don't have those skills, then you don't need to be working directly with customers.

Do not purchase here. Was in about a month ago and thought everything was fine. today when I had my…read morewheel turned and saw the whole tire, I realize they did not change the tire only plugged it. I went in and explained the situation and the gentleman pretty much told me that it was months problem. I told him I have had a lot of tires over the years and alihnments over the years and I know this does not happen over the course of a month. He still said not his problem. I told them I am going to get my tire fixed and sue them. He told me that is a problem for corporate . I also have a voice recording of the whole conversation and would be glad to send it out to anyone who would like it. I would gave them minus 5 stars if I could.