Friendly, quick, and clean. I used online to schedule appt which was easy and had suv inspected in…read more35 mins.

This has become my go-to spot for state inspections. Both times I've called, they were able to get…read moreme in immediately. They had my car in the garage within minutes of my arrival and back out with my new sticker in less than 30. I honestly wouldn't share any of this info online for fear of them getting too many additional customers - LOL - however, the employees here have been super friendly and highly efficient and deserve recognition. I have no doubt, based on their very apparent high level of care, that should I have any mechanical issues in the future, they will be my first phone call. Update: I unknowingly left my yeti in the waiting area and they called me to let me know they had it stashed safely for me to come grab it. Much appreciated!!!

I hate seeing all the negative reviews about this place first, I hit a curb pretty bad and needed…read morethe tire replaced but Tamika got me in and out as soon as she could. Super kind and job well done!

The guy that ran, the service desk was really nice and very friendly. The reason why I'm giving it…read morea three is because of the pricing anybody else to plug a nail hole or patch a tire near runs about 25 hours they literally charge me $49.15 to patch my tire. I wish I had my car to go to a different facility but they were the only ones that was open at 7:30 in the morning everybody else opened at like nine which I think is ridiculous but that's just me early. Bird gets the worm if that's the same Then if that's the case, I'm the worm and I got screwed. And I also wanna say they are so low. I think it's only one person working in the bay because they were turning people away left or right for something as simple as the state inspection they weren't getting into them for another 48 hours would let me know that they are understaffed And overcharged

Jonathan is super helpful. MY AC IS BETTER THAN EVER!! Please go and buy a credit card it helped me…read morepay and I would totally recommend to everyone.

Disappointing Customer Service at This Firestone Location…read moreI've been a loyal Firestone customer for a while now and have two vehicles with lifetime alignments at this shop. I was even planning to add a third, but after my most recent experience, I'm seriously reconsidering. Brought my car in because it had a shake at highway speeds even after getting the tires balanced somewhere else a couple of months ago. I made an appointment, explained the issue in detail, and even provided a printed summary of what had been done before, the symptoms, and a note about removing the wheel lock nut by hand (per manufacturer recommendations). Instead of appreciating the info, the front desk rep was short, dismissive, and condescending--not the first time I've dealt with that attitude here. After drop-off, a different employee called me and was actually helpful. He explained that the previous shop had overweighted my tires and that a proper rebalance should fix the issue. Seemed like a reasonable explanation, so I was hopeful. After driving it for a few days, though, the shake was still there, just slightly improved. I've mentioned road force balancing (RFB) to this shop before and was argued down and told that Firestone "doesn't offer that service anywhere." Knowing that wasn't true, I called another Firestone location nearby--and what do you know? They confirmed they DO offer RFB and even apologized that I had been misinformed. The Real Issue? Bad Customer Service The actual work at this shop isn't the problem--it's the way customers are treated. Instead of actually listening, the front desk rep acted like he knew everything and dismissed valid concerns. If he had just taken a second to check instead of shutting me down, I wouldn't have wasted money on a standard balance when I could have gotten the right service in the first place. Final Thoughts I've spent good money at Firestone and was planning to purchase another lifetime alignment. But dealing with this kind of attitude makes it hard to want to keep giving them business. If management actually cares about keeping customers, they need to address the customer service at the front desk because this kind of treatment is exactly why people take their money elsewhere.

made an appointment for a car inspection a good 10 days in advance. The shop chose the date. I even…read moredropped my car off the night before so they'd have it first thing in the morning. I also asked them to attach the skid plate and change the fluids. They had my car all day with no phone call. At 4 pm, I called and was told they only had one person who could do inspections and he was at another location, but everything else was done. Fine. I left it overnight again. The next day, still no phone call. At 2 pm, I called to check in. They told me the inspection still wasn't done because the guy was still at the other site. I calmly asked if they had called him to let him know my car was waiting. The response I got was, "You can come pick up your car!" I was stunned. I said I never said I needed the car! I was simply wondering why it was taking two days. This experience felt incredibly unprofessional. No communication, no urgency, and an attitude on top of it. And here's the kicker: I paid $65 for them to "attach" the skid plate. I drove home (two miles away) and immediately heard it dragging. I called them, and they said, "You need a new skid plate!" That may be true, but I should be refunded because whatever they did clearly didn't hold. I took pictures of their so-called repair: two zip ties. That's right! $65 for two zip ties that didn't even last two miles. They had my car for two days, with a lift, full view, tools, and my money, and this was the result. On top of that, the attitude I received was unbelievable. Buyer beware Especially women beware!

I'd give them a zero if I could, they don't deserve one star. Took my car in three times, each time…read morethey told me something different was wrong. When they finally said it was fixed it was something that they never discussed with me and didn't get my permission to do. They were clueless. After wasting $500 of my money they said bring it in and we'll make it right. No way I'm letting them touch my car again.

Called asked if they had some used tires. They confirmed my size and gave me a price. Told them I'd…read morebe there since I was driving on a donut and leaving a drs office. I was told okay we will hold and wait for you. I arrive and they say "no we sold those" after I told them I just called they told me "yea we probably sold them anyway" wtf????

Randomly Had a nail in my tire leaving from work at the Airport. I loved how I was able to call and…read moreget in contact with someone immediately, tell them my dilemma and get a quote in under 8 minutes. When I arrived everyone from behind the counter and even all the mechanics walking through while working immediately radianted warm welcoming vibes. I explained what I needed and they had me in and out faster than I could finish eating a candy bar. I will definitely be coming back to this place for future car needs!

Worst experience ever, if I could leave no stars I would. Took my car in 2 weeks ago to see why it…read morekept overheating, Tom tells me it's a radiator hose. A few days later the car starts to overheat again, Tom says "bring it in we'll take a look." He says, you need a new radiator, pay to have the radiator replaced only to still have a coolant leak. The next day I call and ask him if they actually fixed the problem and he says I don't know why it's still overheating but we'll take a look at it again. An hour after I dropped it off Tom calls me and says, "hey do you still have the key." Long story short he list the key and had to get it replaced. After they had another key made, they finally get back to looking at the car only to say that they forgot to replace a plug that goes in the radiator. I finally get in the car to pull off just to find out that the car wouldn't start so it had to get jumped and it wouldn't move while in gear; come to find out that they didn't put transmission back in the reservoir. Now I have an oil leak, coolant leak and the car jerks every time I try to accelerate. Take your chances but Tom and his crew are the worst crew I've ever encountered in my life. Just do yourself a favor and pay the extra money for real professional service.

I was going here for years never could say anything bad about them. This year the change has come…read more First my AC had to go back 6 times paid twice. End up going to Coastal and same day fix! One more try for Tom. Alternator got it put in it burnt my battery made my dash board light go out and his excuses are sad. 21 YEARS OF SERVICE. I MISS DEALING WITH JT ON MONTICELLO. Word of advice ride past Accurate tune and go to International Auto down the street.​

Came to these guys with an issue. They quickly figured out what was up with my car and got it taken…read morecare of for me. Recommended quite a few other things I could get done as well. A little on the higher side but definitely helpful and worth it. Easy experience and good customer service.

i took my truck to get inspected and they told me that it was going to be 2300 dollars since they…read moretold me there was several things wrong with it so i took it elsewhere to be inspected and the mechanic there told me that 3 other people were quoted the same amount this week he told me that there wasn't any major issues and it would pass inspection after i put my window wipers on. i belive this place might be a scam

04/13/2017 I have had three experiences here since my first…read morevisit. Their customer service remains friendly, prices comparable, and service thorough. This business stays extremely busy. Parking lot is always full and people are always in and out. This visit is the second time they have said my vehicle would be ready at a certain time & is not. If there are major issues with your vehicle, be prepared to wait. While they do an excellent job, are kind, and patient, the wait times have become a bit much. Maybe I just have gotten the luck of the draw. I recommend setting the expectations upfront and advising customers on the maximum wait time needed to work on any vehicle or providing a status throughout the process. In this scenario, it was the parts place that was the hold up. I did not know this until I arrived. Other than a possible courtesy call, these guys really know what they're doing. I'd rather wait and make sure it's done right by the right people. My vehicle feels like it is brand new!!! The mechanic said I could probably get another 100k miles! Whooo! 12/2015 review. Has anyone ever walked into a friendly, professional, locally owned auto service station? Not me, until now. I came based on the raving reviews and location. I was greeted with a friendly voice and smile. The bathrooms smelled good and I felt a comfortable vibe during my wait. I needed an inspection & wish I came here first thing that day for oil change ($10 off Yelp Checkin). Other issues were identified. Two that were needed in order to pass inspection. One issue I was aware of so, I knew I should just get it fixed. Instead of an hour wait, it ended up being several. Rick (I'm guessing owner) was so nice & even offered to drive my daughter and I home. The prices are comparable. All car repair IMO is high anyway. They empathized with me since it is during the holidays w/ unexpected expenses. They all worked together, communicated respectfully with each other, everyones demeanor was calm, no one was yelling, I didn't hear one curse word during my wait, and Rick was clear & concise in his delivery to the techs on exactly what needed to be done w/ my vehicle. So, I guess if anything happens, I have my receipt and will bring it back. Great experience & business environment to deal with especially under already stressful conditions.

AVOID THIS CROOKED MECHANIC SHOP!!…read more I want to make it clear that ownership of Princess Automotive changed a little over a year ago. Because of that, I don't believe reviews from before the ownership change accurately reflect the current business or my experience with the current ownership. The business may have been a great establishment under the previous ownership, but my experience with the current ownership has been completely different. I brought my vehicle in for repairs and it was kept for over a month. I paid approximately $6,000 for the work. Despite the amount of money I spent and the time the vehicle was in their possession, I got the car back with the same issues I originally brought it in for. New parts had been installed, but the underlying problems were still there. Ultimately, I had no choice but to scrap the vehicle. In my opinion, the mechanic's work was incompetent, and I feel I paid a substantial amount of money without receiving the repairs I was promised. Unfortunately, my experience didn't end there. After I posted a negative review, the owner began calling me from a restricted number, screaming profanity at me and then hanging up. In my opinion, that behavior is extremely unprofessional and completely inappropriate for a business owner dealing with a dissatisfied customer. I'm sharing this review so that potential customers understand that my experience reflects the current ownership and should not necessarily be compared with reviews from before the ownership change. This is based on my personal experience and my opinion of how I was treated as a customer. I would strongly recommend anyone considering major repairs at this shop to get a second opinion, keep detailed documentation, and make sure they fully understand what they're paying for before authorizing expensive work.

Do not purchase here. Was in about a month ago and thought everything was fine. today when I had my…read morewheel turned and saw the whole tire, I realize they did not change the tire only plugged it. I went in and explained the situation and the gentleman pretty much told me that it was months problem. I told him I have had a lot of tires over the years and alihnments over the years and I know this does not happen over the course of a month. He still said not his problem. I told them I am going to get my tire fixed and sue them. He told me that is a problem for corporate . I also have a voice recording of the whole conversation and would be glad to send it out to anyone who would like it. I would gave them minus 5 stars if I could.

They lied to me about my car battery going bad and wanted to charge me $340 to replace it…read more Don't go to these guys they're just trying to run your pockets.

Repeat visit for gas using Harris Teeter eVic points. Regular unleaded for $1.94, normally $2.34…read more Like last time, I paid at the pump using my credit card; entering my loyalty ID wasn't as smooth as before due to worn keypad. Eventually remedied the hiccup by mashing the numbers hard (on the third try). While fueling, I grabbed the window washer wand. The liquid inside container may have been dirtier than my car but I used it anyway. Receipt printed clearly at the end of transaction. I'll be back next time I need gas and happen to be in close proximity.

Been here 4 times total. They have done a great job every time, and I can always rely on this…read moreplace. They have fixed my oil leaks, broken wheel bearings and more.