We had issues from start to finish. Too many to mention but main issues are leaking hot tub and…read morewrong tile. We had them come out three times to fix hot tub leak. It would hold for a short time but continued to come back. Started leaking AGAIN! Now they say we are out of warranty time frame. This has been leaking since the beginning and they responded until it was "out of warranty!" They stopped responding to emails. They never fixed the issue from the start! They do not stand behind their work! I DO NOT RECOMMEND THIS COMPANY!!!! I hate my pool and regret ever hiring this company!!!!!!!!!!

Won't honor their warranty! There is an air cavity between…read morethe gunite and plaster of my pool. The came out, along with the plaster company, Pool Works, and the gunite company (Union Gunite) who were simply there to demean me. When I showed them where the air cavity was, they just simply said they didn't feel it and it's not a warranty issue until it actually cracks! Not a reputable company. I do not recommend.

Was losing water in the pool. Asked for leak detection service on the pool plumbing. The boss came…read moreout, saw a leak at the skimmer and suggested fixing that rather than running all the system tests for half the quoted price. Will (and did) call them out again months later when the waterfall pipes were leaking.

These men are amazing and found my pool leak that many could not find they are so good and kind…read moreand they did the repair I can't say enough about how happy I am with this fabulous Company JC's Leak Detection

I believe that we were the original owners of the pool with the negative review. We sold the house…read morein 2018 after living in the house for 8 years. We had no issues with the pool while we lived there and I maintained the water because it was so easy. This was the second pool that we had Jim build for us. I don't know about the construction under the deck but we saw no evidence of problems while we lived there and there was no opening under the water. Maybe there was a piece of PVC left behind that was buried in the plaster and exposed when chipping off the pool plaster? It was not attached to anything from what I gathered so it appears to have been accidently left behind? The pool was an ozone pool so minimal chlorine is required and the pool was very easy to maintain. I don't know about building pools and when we were looking at pools a lot of pool builders didn't know about ozone and I can't say if the pool remodeler did or not. The filtration system was for an in-ground pool and did a very good job for us producing amazing water.

We purchased a home where this company built the in ground pool…read more We are spending $65,000 to correct all the mistakes. Details: 1. A PVC pipe opening below the surface of the water, open in to the ground under the pool deck. Discovered upon the remodeling. Photographs attached. 2. Insufficient plumbing. Only 1 skimmer for 15,000 gallon pool and only 1 return. 3. Chlorine system meant for an above ground pool. 4. Plaster pitting, eroding and cracked. 5. Tile grouting uneven and not professional. 6. An ozone system not large enough for a 15,000 gallon pool. 3 different pool maintenance services stated they had never seen such a setup for an in ground pool of our size. We called the owner twice (given his phone number by the prior owners, never a call back), to ask questions about the home water filtration and ozone system, as well as to ask details about the pool, interested in having them do routine maintenance. He built pools for two (2) other homes on our street, they are having the same problems and are speaking with pool builders for remodels. Nice website, that's it.

Lied about doing work - I paid him in advance and he didn't do the work. Wow. Trust.read more

We moved in with my husbands mother to take care of her. The inground pool was pretty cloudy. I…read morehave never had to deal with a pool and my husband didnt know how either. The pool was put in after kids grew up. I struggled for 2 years with this pool, green water and then black algae set in. I googled everything I could and learned a lot but not enough to clean this pool up. I had people come look at it and to price a clean up. Some people didnt want to fool with it or the price was crazy high. My daughter used Chris, she told me he got rid of her black algae so I called and Chris came right out, he quoted me a price I could live with and I have never seen this pool look this good. Not only that, Chris had patience to tell me all about algae, why things do what they do, processes and how to maintain the pool to where I could understand. We are very happy with the work Chris did. I highly recommend.

We've been using Petro Pools for our weekly pool maintenance for just over a year now. We had a…read moreprior pool company that burned their bridges with us, since going to PetroPools we've never been happier. The communication with Evan (office manager) is top notch! He provides timely updates and is an absolute pleasure to work with, we've had some repairs needed as well and Nate was the guy to do the repairs, sends photos of the work being done (nice bonus) and Ryan is the gentleman who does the weekly cleaning and keeps it looking sparkly clean! I cant recommend PetroPoils enough and these amazing guys!

Petro Pools has serviced our pool for the past several years. They have provided excellent service,…read moreresponded to urgent calls immediately, troubleshooted and fixed issues, and cleaned up after many storms. They are proactive and work through responsive and clear communication. Today, I called Evan with a heater issue and he acted immediately. Tech Nate was out within an hour and our issues were resolved. We couldn't be happier with Petro Pools!

CK pools are awesome. Pool tech Kevin is the best. He's very friendly, knowledgeable and…read moreprofessional. I will refer to others.

If I could give zero stars I would! CK Pools damaged my pool heater equipment by improper balancing…read moreand causing corrosion inside and then acknowledged fault, and then completely failed to make it right. Despite already accepting responsibility, they refused to refund or properly replace the heater they damaged. After weeks of back-and-forth, delays, and excuses, they finally offered to replace it -- but with a cheaper, off-brand heater, not the brand and quality of the original equipment they broke. To make matters worse, their chemical mismanagement caused extremely high alkalinity, which resulted in guests' hair turning green -- a clear sign of improper water balance and potentially damaging to skin and hair. This is especially alarming for anyone who hosts guests or values safety. The lack of accountability, professionalism, and urgency throughout this process has been exhausting and IS STILL NOT RESOLVED. This happend in August! If you value your equipment, your guests, or your peace of mind: RUN. I would never trust CK Pools again and strongly caution anyone considering their services.

This is 2nd pool and David needs to retire. Service, Quality and all around communication and…read moredelivery terrible. Too many issues, but here are a few. 1) Painted decking 2 different colors, 2)When raining, the overflow drain in pool actually is a funnel to send gutter water back into pool, 3) Pool lights not secure and floating around. Overall Terrible.

This team has it together. The communication is fantastic…read moreand that is very important to me. They came highly recommended and I can see why. Very impressed so far - for pool and yard services !