Always informative when Todd or Derek speak. Community only , not individual contracts. read more

Blue Stream Fiber - Internet Service Providers Near Me - Coral Springs, Florida

I don't recommend Bluestream Cable, if you have a choice. Some days I lose my phone connection and other days and evenings no cable. What is their problem?. Their ratings are terrible, and now, WIFI is so slow plus service is interrupted every week. I don't think they can handle the problems and I don't want to pay for no service, so often. I also don't want my tv to go off when I step out of the room to get a glass of water. read more

We moved our community in Sarasota from Frontier to Blue Stream about 16 months ago. I've never experienced such horrible results from a technical organization. The fiber is supposed to be the best solution for internet and it is in other companies. It seems Blue Stream is cutting corners somehow. They must have had some really good stories/ promises for why all of their reviews are terrible yet our board chose them. So disappointing. We can use less TV but so many things these days rely on the internet. Avoid this firm at all costs! read more

The internet goes down. They do not have business hours after 8 pm It goes down all the time you unplug and plug 3 or 4 times read more

I only have BlueStream fiber because it's billed thru my HOA. I recently was without internet 4 days, a big inconvenience when working from home. 2 visits by technicians both stated it wasn't installed correctly. Now got bill for $113. It's their fault and they should not be charging me! Such poor service! I'm going to fight this and probably have to go back to using a much superior company, Quantum and pay two Internet providers which is a shame! If you have a choice for you ISP and work from home I do NOT recommend BlueStream! read more

Just moved into a new build in Parrish, FL. I informed the builder that I was 100% work from home and needed stable internet. After two months Blue Stream Fiber is worse than I could have ever thought. So bad I'm now 100% work from Starbucks until my Starlink installer gets here later this week. Cannot wait to cancel Blue Stream Fiber. read more

Blue Stream Fiber - Internet Service Providers Near Me - Coral Springs, Florida

I hate thinking I have to pay a bill for services not being rendered. Always an issue. I hate to think they will be contracted for the 2000+ homes across the way. They have terrible reliability. They are always down. Again, paying for services not rendered. WHY????? read more

Wow, I don't think I have ever seen a company with such horrible reviews. But now I get it. From their web site that feel like it was designed by a 10 year old. To their technicians, who seamed to be in rookie training mode. To their lack of teck support chat (you have to call them, how 1990). And today to and outage thats into its 2nd day (no updates). And the worst, there is nothing I can do about it, Lennar The Timbers at Everlands contracted with them, and I am forced to pay them monthly. read more

if you like giving money away sign up with blue stream fiber ! I was paying $245.00 a month for FREE APP (pluto and plex) I cancel my service and downloaded the free apps to my TVs read more

Let's start here. If I could give ZERO stars I would. My HOA has been a customer for almost a year. We started with a HORRIBLE initial deployment. We still have hardware issues within the HOA regarding hardware. The "Dedicated Line" for Help Desk is HORRIBLE. One day once my call was answered, I asked the tech is there a major outage at that time or are they short staffed. He said they were short staffed. God forbid you or you HOA would plan to sign up with BSF. Ask them about redundancy. We have had several issues with power outages, lines dug up, and data center issues preventing us having internet. There is a reason why they are the CHEAPEST provided of bandwidth. They skimp on wherever they can. I can't believe we have nine more years of this contract. P.S. - I live in Dade City, FL now!!! read more

Quite possibly the worst internet service I've ever had. This is twice now in one week where the internet just goes out. Really hoping another ISP will service my area soon. I'm wondering how my bill can always be the same high price when I don't actually have service for a random period of time. How does that work? You pay a certain price whether your internet works or not?? read more

Horrible! Don't let your HOA accept BlueStream's bribe to lock up your community. They gave a $250K payoff to the HOA and locked us in for 10 years! It worked for a few weeks and now it is FUBAR. So, we are stuck with paying BlueStream via our dues. It is NOT WORTH IT! I will have Quantum back to reconnect us. So I will pay for BlueStream and Quantum. The neighborhood observed that the internet speed test gets clogged when bundled to all 345 homes as they described the internet is sharing the pipe line with all which causes lag and disconnect. My personal experience. It is 100% negative now. AOL was better back in the dial-up days than the crummy service from BlueStream. Too bad the HOA got locked into the LOUSY SERVICE of BlueStream. If your HOA hears about the bribe they offer, RUN, FIRE YOUR HOA board. Now I pay more for internet than before due to the HOA contract handcuffs. BlueStream get paid while I have the extra cost of Quantum. I don't recall issues with Quantum. The HOA got bamboozled into locking us up to lousy BlueStream. read more

I hate blue stream fiber and they have the nerve to have a monoply in the apartment complex where I live I cant get any other service so im stuck with this trifling ass buffering service.there is often service outages and i can not for the life of me choose any of their competitors. read more

My experience with Blue Stream has been extremely disappointing. As a resident of Weston, Florida, I feel that customers are being charged excessive prices for a service that does not consistently meet expectations. I pay more than $100 per month for internet service, yet the quality, reliability, and customer experience fall far short of what should be expected at that price point. The most frustrating aspect is the lack of meaningful competition in the area. When customers have few or no alternatives, there is little incentive for a provider to improve service quality or offer competitive pricing. As a result, residents are left paying significantly more than many consumers elsewhere for comparable or even better internet service. Customer concerns appear to be treated as routine complaints rather than opportunities for improvement. After years of paying premium rates, I expected a premium experience. Unfortunately, that has not been the case. I strongly encourage prospective customers to carefully research all available options before committing to this service. Blue Stream has substantial room for improvement in pricing, customer service, transparency, and overall service quality. I sincerely hope the company begins to prioritize customer satisfaction and delivers the level of service that its pricing suggests read more

Horrible service, and nonexistent customer service. As soon as our contract is up we will be moving providers.

I am not recommending this company, Internet / Wi - Fi is getting down too much often. - They does schedule physical maintenance with out notice. - Price is raisen without explanation, but the service still bad. - Not to mention that any visit of a technician is gettig very expensive, about $ 105.00 it doesn matter if the problem is in or out side of the house. - Customer services is like robots,, only follow scripts, they are not able to go beyond to solve issues.. - ETC... read more

Blue Stream is the absolute worst. Their system is continuously down both for our tvs, computers, and laptops! My building switched to Blue Strem and I regret everyday not staying with Comcast. I've called their service department multiple times and nothing gets resolved!! Everyday the tvs have those 3 moving dots. And when I say everyday, I mean everyday!! I can't understand how our home owners association would make this change without seeing your horrible reviews online!! Our lease is ending and if we resign, the first thing I'm doing is calling Comcast!! It blows my mind how anyone would switch to this subpar service/company!! read more

So, what does one do? Get a new company? Internet is out and there is no communication as to when it is to be restored. Hours? Days? Weeks?

Blue stream fiber has locked in some deal or kickbacks for Autumn Glen housing in Belleview, fl and is the worst internet service I have ever had. It was quoted at $85/month and ends up $168 with all the fees. You can't pay by phone except M-F 8a-6p and you can't pay online, so if you work and can't call you are just out. They don't care because you can't get any other provider in our complex and they K ow it so they don't care. Stay out of Autumn Glen and don't get Bluestream!!!!! read more

I've waited over a month, with the hope that it was just initial installation issues, but their service is getting worse, not better -- there have been frequent outages since our building brought them in (one lasting close to 12 hours). Their speeds that the promised (1G symmetric) are in reality usually closer to 750M/650M, well below what we had previously received with Google Fiber. I don't know by what mechanism our board approved them, but they were made aware of complaints by other buildings but went with them any way. AVOID! read more

Terrible Internet service. Terrible customer service. Had to call seven to eight times in six months and the problems are still not resolved. Bluestream is a poorly run company with third-world technology. read more

In general I think all cable is a scam. They lure you in with a nice package that is affordable and then bam that contract expires and your bill goes up $100. My community was contracted with Advanced Cable for MANY years. When the contract ended we stayed with Advanced, which was then taken over by blue stream. That is when the customer service went from helpful to "we don't care." It took 3 long phone calls to try to figure out why I was $700 past due - paying my bill on time - and 3 lies to make me cancel my service. I returned our cable box and my cable was still on. 3 more long phone calls and I bills later, finally got someone to make sure it was turned off. I DO NOT RECOMMEND! read more

poor customer service. Long hold times and then disconnected after waiting over an hout

Absolutely disgusting customer service and billing support. This company charged my account, two months later charged the same amount plus late fees and said our payment was returned, which it was not. Verified this with my bank. Customer service has said multiple times that they cannot resolve the issue and would have someone call, no one has called. Call back everyday and receive no help. They have now charged 3xs the amount of our monthly bill and said "just pay it and we will eventually figure it out". What a scam!!! read more

Tech staff, equipment and package is great. The problem is customer no service for billing. I called this number (844) 416-1000, went through numerous "press xxx for" and then finally was put on hold waiting for the so-called "next". Then, after over FORTY MINUTES of annoying, repetitive music I got DISCONNECTED!!!!! There are no words...... read more

We have them in North Ft Myers. at first they were telling us all how wonderful their app is to use when we are back up north, and it was. Now it is not so wonderful. we cannot see ABC, NBC, CBS and many others I contacted them and was told that is the way it is read more

I am a senior citizen who has been without my telephone, internet, WiFi and television for 4 days and counting. Techni have been here 3 times in 2 days and no service! They make appointments and don't show up! I have spent 20+ hours on the phone with BlueStream plus 48 hours of waiting and repairing to no avail and now they tell me to wait another 2 days to fit me in for service!!! Deplorable!!! Dangerous for a senior citizen to be home for 6 days with no phone, internet, WiFi or television, and no respect for their largest single customer Kings Point in Tamarac!!!! read more

On 6/12/24 Blue Stream Fiber offered new and existing customers a specific residential internet promotion: 1 gig for $50 for life with the total of $71.99 per month. I went to pay my internet bill today and they've raised the price to $80.94. What good is a promotional offer from Blue Stream Fiber if they don't abide by their own deal? This internet service provider has been going downhill lately. Especially when it comes to customer service. They have zero customer service skills. It's pathetic. All they want to do it seems is suck money out of people. I called them twice today to get some assistance with this matter and I got absolutely nowhere. The people on the other end of the phone are totally useless and unhelpful. All they do is make up excuses and say there's nothing they can do. Twice when they transferred me to a different department, their system doesn't even work. I'm pressing 1 for residential or 2 for something else and it's NOT WORKING!!!!!!!!! It's so frustrating. They do not care about their customers at all. read more

Blue Stream Fiber - This is their promotion/deal. - Internet Service Providers Near Me - Coral Springs, Florida

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Had bluestream in Windermere Florida. Was awesome...at first. But constant outages forced me to go back to spectrum. Yes...back to spectrum. My neighbor stayed with bluestream saying " hopefully they will get it stabilized". Well about three months ago, he went back to spectrum. Folks....going "back to spectrum" is crazy because spectrum isn't great either. But it's way better than bluestream. read more

0 Zero Stars. Avoid this company at all costs. Internet is slow at best when it's working....FYI..it goes out almost every day. If you run a business from home look elsewhere. Unreliable internet. Company is stuck in the stone age. You have been warned. read more

I have been a Blue Stream Fiber customer for approximately two years and have experienced continuous and unresolved service failures throughout that time. The primary issue is a complete loss of internet service reaching my router. This has occurred repeatedly despite approximately ten technician visits to my home. Each visit has resulted in temporary or no resolution, and the problem continues to occur on a regular basis. It is clear that Blue Stream Fiber has been unable to provide reliable service or permanently correct the issue. In addition to the ongoing service outages, it is extremely difficult to reach customer service or technical support. During service interruptions, I have spent significant time attempting to contact support with little success. This lack of accessible and effective customer support has compounded the impact of the service failures. I also returned company-issued repeaters after they were removed from my service. Despite contacting billing and receiving confirmation that the charges would be removed, Blue Stream Fiber continues to bill me for equipment that is no longer in my possession. This represents a serious billing and account management concern that has not been corrected. My household relies on consistent and reliable internet service to work from home. We experience service interruptions multiple times per day, often lasting 20 minutes or longer, which directly impacts our ability to perform our jobs and maintain productivity. I am filing this complaint to request immediate and permanent resolution of the service reliability issues and correction of the improper billing charges. If Blue Stream Fiber cannot provide reliable service as contracted, I expect appropriate corrective action, including account adjustments and contract review options. I strongly urge potential customers to carefully evaluate service reliability, billing practices, and customer support responsiveness before choosing this provider. read more

Terrible. WiFi has been out for 2 days and have been on hold even longer. I own a business and work from home. Unacceptable read more

Working from home, been without internet for over a week they have sent two technicians and have not been able to fix the problem. With out internet there is nothing you can do. would never have gotten blue stream if I had known this. read more

This is the worst company we have ever dealt with. First they overcharged us by $90.02 and it took us almost 2 hours to straighten this out. We have a 2 story cinderblock and they were supposed to put in pods to insure internet on our second floor. We asked the tech and he said we were fine and we most definitely were not. We've called this company to get this straightened out and haven't gotten a straight answer. Our condo has done this and takes no responsibility for this mess. We are NOT getting the 500 mbps that we were told we would get. Do not have dealings with this company because you will not get what is promised. I would give them a negative rating if it were possible. read more

Bluestream activated in my condo unit yesterday. And to be honest with you, I didn't know anything about fiber optic. My HOA contracted with them, so there's no choice. My eyebrows raised last year when I heard that the cost was reduced only because of a long term contract, I said oh boy, hope they're good. So anyway, yesterday was the day. Tech was a sweetheart. Skilled as well. I saw that cable cords were no longer necessary, as fiber optic uses wifi. So, there's a connector to my outside wall, a gray box modem mounted on an inside wall, and a small gray node thing plugged into my electric outlet, which connects my ethernet cord to my CPU. In the living room with the TV, just a small box and one cord to the TV. Gray box modem has indicator light spots for 5 spaces. Mine lights up 3, with a 4th flashing. I asked if that's normal, they said yeah. Internet seems fine. But the TV, I noticed, right off the bat had kind of a latency/lag when you scroll through the menu, he said that's normal. (Well, it wasn't normal for Xfinity). Then throughout the whole night the screen would freeze and go to the blue circle loading, and eventually it shut down altogether saying I'm not on the network. I wasn't loving Bluestream at this point, obviously. And I miss my old Xfinity remote that was comfortable in my hand, had only a few buttons, and lit up like a Xmas tree when you shook it, so you can see it in the dark. This remote has like, 30 tiny things you can press (including the number buttons). I called CS, and was impressed. Right away you get a person, you get help, and you can understand them, and they seem to want to help you. They are available 24/7 she said, which is great. She has me unplug the box and plug back in, and she reset things on her end. That "fixed" it. But I got the distinct impression this is a common problem. She said it doesn't usually occur on the first day, though. So, I'm thinking, maybe I should google this company at this point, and I do, and there's all these bad reviews on yelp. I filtered BY DATE so as not to bias toward good or bad reviews, and all the most recent were bad. That's astonishing. So, I fully expect service to be interrupted at some point again, and they'll "fix" it again, but I'll just deal with it. My internet is fine, which is the main thing. I'm starting to wonder that with the TV, if this isn't a sign to start watching less TV. There might be a silver lining. read more

The shotty quality of their service is beyond frustrating, it's debilitating. They NEVER answer the phone because they have like 3 employees total in the office. I went there one time just to see, stood in the lobby, called their line, heard it ring and watch no one answer. Their technicians are poorly trained and OVERWORKED, and under paid. They basically took over Advanced Cables lines and are slowly trying to replace them. Even when they replace them, there are too many outages. If it rains outage. If you sneeze while watching a show...outage. read more

everyone at Blue Stream was always very helpful, patient and kind. The installation went very well and the tech was wonderful read more

this internet provider is trash, poor customer service, and bad internet quality. the people will come to my house and install some stupid wifi extenders which work for a week and then suddenly the internet turns slower than a turtle. read more

While the techs who have visited our house to install and then repair our internet and TV service have been top drawer, the company they work for is unforgivably uncooperative and callous. You cannot reach them by phone (hold times are in excess of 30 minutes,) despite their providing a number to request assistance. You cannot text them. You cannot email them. They have, essentially, erected an electronic wall around themselves, which the paying customer cannot penetrate. However, they do provide numerous ways, through their website, for payments to be made. That speaks volumes about their priorities. Their apparent mantra: convince an HOA or CONDO to sign on the dotted line, scoop up hundreds of customers' monthly payments and, from that point forward, hide. read more

Customer service is sub-par. Currently dealing with a billing issue that no one in the billing department is able to help with. I always get told an escalation ticket will be opened and then it's closed the next day without any phone calls. Constant loop of disappointment and no help at all. Definitely do not recommend. read more