Well my experience has been less then great, so where to begin? To start our relationship My wife and I moved into our community, and we get our dish network and internet. I start my dish box for the first time to watch tv, and boom I have half of the memory already filled with recorded shows. Okay? So I look at the box there's scratches on it so obviously it's refurbished, I call dish customer service and they told me it was a model from 2013 mind you it's 2016. I go outside and there's a long coax cable in my little yard, so I called Hotwire and they tell me they have a subcontractor that needs to bury the cable. So 4 months pass by and the cable is still out and about, I had called Hotwire multiple times and spoke to several reps but to no avail cable exposed still. My wife now 5 months pregnant trips on the cable outside, I called Hotwire let them know and in two days cable was under the ground. That's strike 1 It's the Saturday before Super Bowl Sunday and my wife and I have a beautiful daughter, being dissatisfied with our tv and isp we changed to direct tv and since I'm stuck with Hotwire for being in my community. I have to go through them I get home and they are just finishing the installation, The tech cussing like a sailor talking about the pats. He tells me he has to come back to complete the install for the pole holding up the satellite. Mind you in my yard the guy left the cardboard from the satellite box , but on top of that I have no tv for the super bowl . So Monday they come to finish the install, I am at work and my wife and mother in law are with the baby at home. My wife tells me she gave the dish network boxes back to the tech and he was on his way, I'm outside, the garbage is still there and now I have a cable sticking out of the side of my mobile home. After a couple of weeks the re ran the cable correctly, That's strike 2 So after moths more of deliberating about billing issues, they thought we stole the dish equipment that we returned. It took them nearly four months to find the equipment, so the removed the charges. Now after more time passes I notice that my internet speed was abysmal, I take it upon myself to do a 30 day challenge. For thirty days three times a day I will check my internet speeds via speedtest.net, I pay for 10mbps at $40 bucks a month. I notice that I never passed 6mbps, now I know why even streaming Netflix leaves me with no HD and constantly buffering. I call to complain about the lack of speed there of, I was told by customer service that I am provisioned up 10mbps and they wanted to send a tech. I think at these point a tech is not needed in the race for the worst isp and tv provider ever. Hotwire has already won that award hands down. Stay away from Hotwire at all cost. Last note: the cable for my direct tv is still not buried since super bowl 2017...... read more

Since the Hotwire web team like to take down negative reviews off of their Facebook page, i decided to put it here in a format that they cant remove it. I think i can speak for the entire Summit Park Community in Philadelphia and say WE HATE THIS COMPANY. We hate your SLOW INTERNET!! Living here FORCES US to ONLY have you as our internet provider, if there was any way to get another source of high speed internet from any other provider, even if i had to pay double or even triple my bill, I WOULD if it meant getting rid of you so i can actually watch a video or load a website without waiting like i had dial up internet. Your employees continue to lie to us about how your going to upgrade the servers to use fiber-optics which would increase speeds, but WHEN??? I've heard enough excuses from your employees, "We'll send a technical out to you" "Oh its because it high peak hours" "Is your Ethernet cord Plugged in " "Please restart your router". I truly wish i could switch to Verizon or Comcast" The ONLY response Hotwire ever has is "On behalf of Hotwire Communications we would like to apologize for the issues you are experiencing with your Hotwire services. Your satisfaction is very important to us and we would like the opportunity to assist you further to reach a resolution.....One of our Customer Service Managers will reach out to you directly" The positive thing is that that Hotwire does reach out to those who leave reviews, the negative is that they have no long term resolution, only a promise that "we're upgrading our equipment very soon". I can look back on reviews from last year and read about those same false promises, how is it that in every community or condo building that Hotwire has a monopoly on, that everyone is repeating the same thing: SLOW INTERNET. I've already heard of talk that people in my community are not renewing their lease's or not moving in because of Hotwire. Its not just the 1.5 out of 5 reviews on Yelp from 54+ reviews but also the 30+ that YELP chooses to censor so your rating wont drop even further. In the future i will warm all my family and friends to see who the internet provider is in their community/building because if its Hotwire i will warn them to move elsewhere. read more

Two days ago I contacted Hotwire and was connected to Julie Knutson who immediately locked on to my problem reported by me to Hotwire a little over 2 years ago. When initially installed, they incorrectly hooked into a wall receptacle causing the switch to remain on all the time to allow internet access when turning on the computer in the morning. This switch on made us uncomfortable even when travelling. On Site technical visits were done various times due to my ongoing complaint and all to no avail...ENTER JULIE - After listening to - a very important quality - LISTENING - and passing the niceties of the day, she arranged an appointment for the next day between 12-2 PM. Tech Eddy arrived at about 12:10. In a matter of minutes he reconnected whatever he had to do, that nobody else was able to do, shut the switch down and powered down the computer and VOILA! after waiting a few minutes but probably unnecessary, I was able to reboot the computer and it indeed had internet service WITHOUT the switch and it's worked fine all day today. Amazing, wouldn't you say. Miss Julie is a definite asset to hotwire. She is intelligent, well informed and dispenses her knowledge making herself completely understood in a gracious easy manner, courteous, LISTENS and addresses the problem of the customer, ME - and she did this with a good deal of humor and an upbeat personality with both of us going back and forth between us thereby keeping the conversation on a most pleasant level. I was extremely fortunate to have Julie pick up the phone on the other end and engage my call. Hotwire would be wise to CLONE JULIE and I would endorse or spearhead a campaign to this end as she is a perfect representative of Hotwire - enjoying and doing a great job. Cannot express, although I did attempt to do this in this "NOVEL" my appreciation for having this finally solved. Thank you. Ron S. read more

After about 8 months of service, I find myself not just dissatisfied with Hotwire's internet service, but genuinely upset. To begin with, it is 2016, but the service available to our apartment complex -- in the Philadelphia suburbs -- was 10mbps download and 2mbps upload. That alone might be fine, if this was an even cap on speed to prevent overload. But there is no higher tier of service offered, even though we really *would pay extra for it. But then things got ridiculous. In practical usage, speeds rarely exceeded 6 or 7 mbps, and I have not once seen the upload go above 1.5mbps. In the evenings, the service absolutely crawls. I know that half the world is probably using Netflix from 5-9pm, but we ought to be able to use just that one device, on one connection, without having to wait 3 times for Netflix to load. What's worse, it almost seems like Hotwire is prioritizing traffic -- the only thing worse than using Netflix in the evening is trying to use *any Google product at all. I can't even view, much less use, Google Drive at 8pm. Their customer service is very kind, and their tech did his best to improve the signal to noise ratio for our cable lines. But the service itself falls well below what any definition would call "reasonable." We have been promised a fiber connection -- in fact it was supposed to be done before this year. But all I've seen is a cable spool taking up parking space in our lot for 7 months. Are they going to install that in the next 2 days, and then run ethernet hookups through our building in 2 more days? This is not actual, usable internet service in 2016 -- it is a bare minimum to satisfy the obligatory requirement of "internet service." It's the utility equivalent of putting a shed in your backyard and telling people you've built yourself a house. read more

I am new to Hotwire. On April 1, in the middle of the coronavirus pandemic, my water heater blew up. Not April Fools. Water removal folks, insurance - by the second day, I tried to use my computer. No internet. I phoned Hotwire and they got a technician out here that afternoon. He was polite, wore a mask, showed ID, and worked with my system. The modem had gotten wet so he replaced it. I do not think he was here for 20 minutes. Excellent service. Four days later, the water removal folks got my tv moved to a place where I could see it and hooked it up. It came on to one channel and the remote would not work. I could not get off that channel. I phoned Hotwire and expected that I could get it fixed by having the technician talk me through it (as had happened the second day of service - I pushed the wrong button). The telephone service person worked with me - no joy. I gave the phone to the much younger man who was working with the fans to dry the carpet and walls. He talked to the phone technician for several minutes and tried several things but still could not get it to work. The operator set me up with an appointment the next day. Again, a young man came, had ID and mask, and set about getting me television service. It turns out that the box that is controlled by the remote had too much moisture in it. No problems with the actual remote. He replaced the box that sits underneath the tv and I have full tv service again. I have NEVER had such good service before from a telecommunications company. I praise Hotwire. read more

I just bought a place (first place GO ME) and as I was finalizing and trying to get pieces together was given a contact for my community (something I never had at any other community) So started corresponding with Theresa Evans there, Had multiple emails back and forth as im not an easy guy, im cordial, but particular (probably y not married, oh and I like my autonomy). Theresa was very thorough and very patient, she continued to send me pricing from 1 TV to 5 TVs to different internet options. When I moved in, she had people over next day. Unfortunately something happened and lost my internet and cable, admittedly with all the stress I had a freak out, they didn't have an appointment for many days (Season is back here) when I slightly lost it, she consoled me and had someone out along with a supervisor to check everything) Since this there's been no problems. Now there are some small flaws on the system (or I just need to learn it a litle better) but does not have the convenience of the cable with Netflixs and Amazon like Infiniti did (but Infiniti are a bunch of dcks anyways and charged me monies to break my contract after many years of good partronage with them, so FCK them again, I will forgo all cable and wifi then to use though dcks again). I regressed, but Theresa has been amazing, I am adding another TV and she has done whatever she can to create value for Hotwire. I'm appreciative to have made a friend thru this process and someone I can trust to put my interest inline with her companies. TY Theresa read more

This is the most primitive, backward, retarded (for lack of a better word) fumbling, outdated, scammer, disgusting company one could ever imagine....after dealing with many big cable companies and complaining to myself about expensive rates etc. I look back now and would gladly pay those and any new fees to be able to discard Hotwire...they are literally a Joke. I mean it's 3 am and I can't stand them so much I'm here writing a nasty review. We are forced to contract with these fools because our homeowners association contacted with them for 10 years and we can not use another company (another argument for a for free market and choice) our current issue with these incompetents is an indefinite cable and internet outage...been 5 days so far and looks like it's going to be weeks maybe longer. If your thinking about moving into a community and they offer you cable as part of your homeowners association fee, sold to you as a freebie, forget it you get what you pay for and in this case your enslaved to a 5th rate service provider who could give a rats ass about your satisfaction because the already own you. From what I understand the most recent cable outage us related to a data breach so they just shut e everybody's service off. In closing I would say if you have a choice buy a house somewhere else if you can and the community is contracted with these folks, or plan on reading a lot of books a d board games. If you want to work from home forget about it...run as fast as you can. . read more

My family and community have had a fantastic experience with Hotwire for the past year and a half. Our service works well, is incredibly fast and reliable. The fiber optic is fantastic and our whole house is wireless, even our cable boxes, without speed or connection issues. I've read some of the reviews here and imagine that many of them stem from limited technology experience or not realistic expectations for service. When you compare Hotwire with other similar companies in the area like Comcast and AT&T, they surpass in many ways: technology, service, speed and picture quality. (I imagine AT&T fiber optic can compete? ) I have heard that the on-demand library is smaller for Hotwire vs. Comcast, but use Netflix, Amazon Prime, Hulu and HBO Go, so it does not matter to our family. The irony is that most of these other companies have horrbile ratings too. Coincidence? Maybe not and instead it is the case that more people are willing to share negative comments no matter how bias or inexperienced. I even read an indivual's review suggesting the Hotwire rating be used to relate service, which is wholly impractical. Has anyone seen the Comcast reviews for Palm Beach county on Yelp or Angie's list? Avg. 1.0,1.5 and 2.5 stars out of 5!? I've had Comcast and AT&T for TV and internet in the past. They were good and didn't have any significant issues either but I would undoubtedly select Hotwire over these companies any day. read more

I recently contacted Hotwire Communications to inquire about a service disruption in my area, only to be advised that the outage was due to scheduled maintenance and that services would be down for up to 8 hours. Let that sink in eight hours of downtime in 2026, from a telecommunications provider. What's most concerning is that other major providers like Comcast and AT&T are fully capable of performing scheduled maintenance with little to no interruption to their customers. Yet here, customers are expected to simply accept losing service for an entire workday. There was no meaningful prior notice, no effort to minimize disruption, and no indication that the company has the infrastructure or redundancy in place to maintain reliable service during upgrades. For a provider servicing residential communities, this is not just inconvenient it's unacceptable. Reliable internet is not a luxury anymore; it's a necessity. Whether it's for work, security systems, or communication, outages of this length especially when "scheduled" reflect poor planning and lack of investment in proper infrastructure. If you're considering this provider, just be aware: when they say "maintenance," what they really mean is you won't have service for hours and there's nothing you can do about it. I strongly recommend looking into alternative providers if reliability is important to you. read more

5 Stars, for 5 Star Service! This review is primarily about the excellent customer service that Julie Knutson and her team have provided me in the last month. Julie is the on-site manager of Hotwire at Boca West. She is excellent at communicating, she responds immediately, and works diligently to help coordinate service visits and makes sure you are happy. I have to say a HUGE THANK YOU to Julie for what she has done and how she has been there, every step of the way. Regarding Hotwire Communications overall: My internet connection has been the trouble. Come to find out, when the tech initially installed my additional Optical Network Terminal (ONT) to accommodate the new 1 gig service, instead of installing a second fiber cable, he just split the existing fiber cable that was already in place. The problem is, since fiber optic light needs to go both ways, the light competes with each other. This is why the internet would work sometimes, not all of the time. The second issue is, for whatever reason, the communication between the sales/service team on-site and the "fiber" team has no process in place for scheduling and communicating. The sales team can't easily coordinate with the fiber team. Very odd. Anyway, anytime you have someone like Julie managing your office, you can be assured that your customers will be well taken care of! Happy Holidays! read more

The piss poor reviews here come from people with a piss poor TV company that Hotwire bought in a bankruptcy sale. They are not - I repeat NOT on the Hotwire company's premiere service which is optical fiber to the home. Note: not fiber to some point in the neighborhood like Comcast does, but a real fiber optic cable that comes to the side of my house. When I had my service installed, a Hotwire employee (not a contractor) ran a fiber cable from that box on the side of my house to some device they put in my laundry room. It looks like that thing changes the light signals into TV, Internet and phone connections. Interesting thing is they ran an Ethernet cable to the two TV boxes telling me that's their standard way of connecting boxes. They ran another Ethernet to my office for the PC and router. Lots of new wiring and they said it comes with the deal for my Homeowners Association. I was even able to keep my telephone number. Kudos to my Association. I have amazing TV, super fast Internet (and it's not a shared service - I have my own connection all day, every day) and my land line works like before - and at a little more than half the price of Comcast. Too bad I had to waste a couple of hours returning the Comcast junk, Main point is be sure you talk to someone with the latest Hotwire Communications product line. There IS a difference. read more

Thursday June 25, 2020. My experience with Hotwire. Raymond arrived in a timely fashion and at the front door presented himself in a cordial and professional manner. I described the issues we were experiencing, he asked a few poignant questions, explained where he thought the problems might originate, then offered potential solutions to get the system up and operating correctly. I showed him were the equipment was located and he went right to work. It was immediately apparent he is knowledgeable about networks and hardware. More importantly, he has the affable confident demeanor to explain the technology involved and make it understandable; even to a dummy like myself. He did a comprehensive diagnostic, replaced a component, and had everything back to spec within an hour. Where his enthusiasm and dedication really shined, was how he spent his remaining time here showing me how to improve the performance of the equipment we presently have and how a few purchases and downloads would make things even better. It was a pleasure having him in our home and though he spent an inordinate amount of time here, he was not milking the clock, but keeping an old man informed and entertained. Raymond is not only a competent IT tech, but also a great 'Good Will Ambassador' for Hotwire and in future, should the need arise, he is always welcome back. James. read more

As I am not electronically savvy, I have a true passion for my television. I was having a lot of problems with the connection for My Netflix and Amazon account. I set an appointment with Hotwire in which I do believe honestly that their call center and reps working there need a lot more training. With that said, the other night it was storming when one of the techs, Adrian Tulloch shows up.He was like a gentle giant. This man stayed in my house until almost 915 at night resetting my router is my television sets, my security system my cameras, everything. He was amazing as he knew he was dealing with someone who is totally inept technically. To date, he is hands-down the best Hotwire employee they have and he truly deserves a raise. Initially the appointment was set up for the morning and there was a screwup and then when he showed up, he didn't have what I had asked for. I explained exactly what the call was and he knew I was telling the truth. He called his dispatch supervisor and truly all the aggravation I had was fixed. This guy, is truly more than an hourly employee. His workmanship in my home truly showed his passion for what he does and he does it really well. The next day I had a follow up call from his supervisor Kerline Kongal. She was fabulous and understanding. Thank you Hotwire for a job well done! read more

Wonderful: Super fast and reliable internet speed. Great TV offering, a way better user interface than comcast, The user interface the TV responds very fast, even changing channel is much faster than we had with comcast, many channels you can rewind backwards for days or restart the current program. This is a big improvement on the service we had before, and a much better deal for the condo association too. Differently than comcast you can have the on screen TV guide show only channels you care about instead of having to scroll through hundreds of channels you don't have access to. Our condo association switched to Hotwire. The installation was professional from the beginning for scheduling each apartment installation. During this crazy time of COVID19 the installers who came to our apartment to connect fiber, were very professional, wore masks and gloves and even shoe coverings. They took the time to install it properly not rushing through to go to the next one. The fiber wire is practically invisible, not the coax cables that comcast did route around our doors and walls. Having known what customer service comcast has, I was happy to see the fast and professional responses I got when I had to call to ask some questions about the service. I wish more companies could be good and nice as this one. read more

Very impressed by the professionalism, technical knowledge, and sheer determination of Mark Mitchell, a service technician who came to see how I could best maximize the Internet connectivity in my home office with a second access point (eero). My home office is new and my computer was freezing during network-intensive type tasks, though I pay for the high Internet speed. Mark noticed some strange issues with the second eero not getting a strong signal, and I sincerely can't believe how hard and diligently he worked on this. After moving it around a few times and eliminating walls and electrical interference, he replaced the second one with at least two others in case that hardware was bad, called a secondary support line about three times to troubleshoot with them, escalated to his manager, and then ran an Ethernet cable to my office instead of pushing the easier to install secondary wifi down my throat without realizing any better speeds. He went above and beyond, and I really appreciated it. It was refreshing to be able to call customer service, feel some empathy and get a service technician out quickly. And then I had Mark to make sure he didn't leave until I had a working, quality solution. Bravo, Hotwire. read more

On Tuesday evening our TV suddenly lost its signal. We checked all 3 boxes and none were working. My husband called Hotwire customer service and the technician walked him through a series of attempts at rebooting to no avail. At that same time I was attempting to scan paperwork to our real estate partners in NY however the laptop could not communicate with the wireless printer. The over the phone technician kept insisting we had a power outage that caused all this. We did not. He told my husband the next available appointment was 6 days away....Monday February 22nd! We were in disbelief. Luckily the following early afternoon, Wednesday February 17th, my husband received notification that a Hotwire technician was on his way. Shortly thereafter Raymond Santiago arrived. This gentleman was knowledgeable, professional, friendly and courteous. He respected our home and took all measures to assure our total satisfaction. He went above and beyond including not only successfully restoring our cable service but helping us restore our connection between laptop and printer. Polite, knowledgeable and professional Raymond is a gentleman who truly understands customer service. Raymond Santiago is an asset to your business! read more