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    BlueDot Medical

    1.0 (3 reviews)
    Closed 9:00 am - 4:00 pm
    Updated 2 weeks ago

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    5 months ago

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    Katherine W.

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    4 months ago

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    Katherine W.

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    2 years ago

    Worst patient care service company! Never returned calls from me or from my Doctor who called them 3x's

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    Katherine W.

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    I had the joy of visiting the new AdaptHealth location in Concord, NC. They use to be in Kanapolis…read moreand moved to Concord and the new location is bright, clean, easy to get to and lots of parking unlike their old location. Many customers service people and all were so nice.

    My husband kept getting $232 charges and supplies being sent to our house for his Cpap machine with…read moreno calls or warnings. We called today to stop the automatic shipments because we cannot afford to keep paying these prices. We were sent to billing first and were told that they could not stop automatic shipments, that we would need to speak to fulfillment. But before the representative would let us get off the phone, she literally hassled us over a payment we made last night. She had to check the account like she didn't believe we had paid. Then we called our local office to speak with someone at their front desk. She said she would give us the number for fulfillment, but the number she gave us sent us to a line for medicaid questions. Finally, we were able to reach fulfillment and then representative we spoke to told us we were not on automatic shipments. I confirmed that we did not want them to ship us anymore supplies for the foreseeable future as we cannot afford them. He just repeated the supplies were not on automatic shipment and then hung up on us. These employee are rude, clueless, and do not care about the customers. I have never had to write a review this scathing, but I am livid over the whole situation. Avoid this business!!!

    Dove Medical Supply - Inside, May 2025.

    Dove Medical Supply

    4.5(2 reviews)
    68.4 mi

    Bottom line: We found Dove Medical Supply just when we needed them, my father got to pick out a…read morecane that fit his needs with a nice associate at the store. Seemed a bit understaffed with one person but that staff member was so helpful and friendly. Apparently not working with insurance reimbursements at this time however, but appeared to be stocked with lots of patient/home care needs to purchase. The Deets: Out for a weekend lunch, we were discussing how it would be good for us to start investigating getting a cane to assist my father's mobility. By chance at the restaurant, there was someone with a cane there that actually informed us that they got the cane next door to the restaurant we were at...what are the chances? So we went next door after our meal and discovered Dove Medical Supply, a retail health/medical needs store. They were a good sized store with lots of things for patient/home care assistance with hospital beds, trach supplies, urology supplies, ostomy supplies, seat and patient lift, orthopedic needs, patient care needs and other things including patient mobility supply such as medical scooters, walkers, and canes. They had a great number of different cane styles along the wall and an associate came over to help answer questions and guide us to our cane of choice. The associate was very positive, upbeat, and helpful. But she had her hands full multiple customers coming in at once. This timing lead to a good line at checkout and again this solo associate rang up each one. I'd say she needs some help there, at least one person handling the floor while another at the checkout would greatly help. Again though, this lone associate was extremely nice through every transaction. I will note that they do not work with insurance currently so there is no insurance reimbursement available at this time, a bit disappointing. My father really likes his cane and thinks the choice was the best one for him. Dove Medical Supply appeared just when needed and helped us out!

    I work for a company that handles hospital discharges and DME for Workers Comp patients. Dove…read moreMedical has always come through for us with rush hospital discharges. They have never failed us and they have amazing customer service. Thank you Dove. You are the best!!!!! Terry Cruthis/Wright Medical Services

    Photos
    Dove Medical Supply - Inside, May 2025.

    Inside, May 2025.

    Dove Medical Supply - Front/entrance, May 2025.

    Front/entrance, May 2025.

    Dove Medical Supply - Outside of information pamphlet, posted May 2025.

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    Outside of information pamphlet, posted May 2025.

    BlueDot Medical - medicalsupplies - Updated June 2026

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