I constantly get spam calls from "Justin" about my auto warranty. I've gotten multiple calls a day…read morefor months, and have attempted to unsubscribe many many times. I followed the prompts and it led to this insurance company. The employee Michelle let me know that it is a third party company that gives them the "leads". If you hate being harassed by spam calls I recommend not using this agency as they are complicit in this harassment.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Elizabethtown. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs. I'm committed to helping Elizabethtown residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Elizabethtown today.

We live about an hour away, but found ourselves needing a physical branch to take care of some…read morebusiness. We stopped in around noon on a Saturday. We were immediately greeted at the greeter station so she could assess our needs. We were sent to the teller station. There was no line, which is always nice. The member service rep was friendly and very helpful. She also changed some addresses for us quickly at the teller area which we were grateful for. We've always been fans of NFCU. We always get wonderful service... regardless of whether or not it's in person or on the phone. 100% recommend.

Ashley England is absolutely amazing! She is very professional she takes her time with you - you do…read morenot feel rushed. She is very knowledgeable. Thanks again! It's so refreshing to be able to trust someone to do their job.

I have had no accidents or tickets in over 30 years and I am 63 years old to begin with. I own a…read more2006 truck that is just sitting in my driveway with only liability insurance. I recently bought a 2024 Elantra and added the truck to my insurance policy, which resulted in a monthly premium of over $270. After six months, when it came time to renew, my insurance rate increased. I called and spoke with Summer about this increase, the person who set up my policy. She explained that my truck's value had decreased, but the new car's value had increased, making it almost even in the end. When I asked her why my new car's insurance had gone up, her reasoning was convoluted and unconvincing; it seemed she couldn't provide a satisfactory explanation. I was shocked that an insurance company couldn't clarify why a good driver like me had faced a rate increase. Eventually, I found a different reputable insurance agency that offered me a policy for $95 less per month and included car rental coverage, which would have been more expensive with State Farm. I recommend looking into other insurance agencies before choosing State Farm, or at least this particular office. They didn't make any effort to understand why my insurance had increased, and Summer seemed indifferent about my search for alternatives. It's no wonder people aren't flocking to this company; the customer service is really poor.

Shacarra was amazingggg, we love her so much she's my fav. she's always super fast and friendlyread more

This was my second year with this company and it has been a nightmare. Dropped of all necessary…read morepaperwork for my taxes, In late January and early February. I received no communication or returned phone calls for over two months. A few days before April 15th received a strange email containing person information, stating I owe the IRS money. I confirmed the email to be a book keeper from Lagato Financial. I was asked to over pay in advance for my federal taxes. When contacted to retrieve my finished taxes. I arrived and questioned the amount charged. I explained they were dropped off months before, I was forced to file an extension and pay federal taxes in advance. A vary rude Jim Jones stated I was lucky to get it done and for questioning him, not to return next year. Upon reviewing these documents at home; wrong information communicated and printed in bound my copies. NO voucher copies with returns or explanation of payment and I had nothing else to do. Electronic filing for federal was taken care. I was left with the task to do the rest. I am now receiving fines for late payments. Thanks a lot guys!

From the owner: As an Elizabethtown, KY Health-Insurance service dedicated to your well-being and peace of mind,…read moreLegato Insurance Group, Inc. is a provider of family group and individual plans. Your care is important to us.

I think I was scammed by this business. I was told that I would have the opportunity to look at…read moreplans, but my card was charged immediately, and I have not gotten word back about signing up for a plan. I have called several times over the past few weeks to get a refund and cancel the plan and no one has returned my calls or emails. Protect yourself and do not work with this agency.

Jennifer was a great help in getting insurance for me and my kids. Very informative in explaining…read morethings.

Never have dealt with more unprofessionalism than I have with this insurance (so much so, my whole…read morefamily and anyone I know is now switching). I recently got into a non-fault accident, it was after hours so I reported it to an after hour hotline, and was told I would be contacted once the office opened, I never was, I had to contact them myself. After a week of getting the run around and not getting a call back to messages left, I finally reached a woman that told my that my car was deemed as a total loss, five days after it was deemed so. Here's the worst part of the event, while telling me that my car was deemed a total loss, the woman I was talking to started to laugh, she could hardly finish her sentence of telling me that my car was totaled without laughing, when I asked her why she was laughing, she told me she was doing it as a "defense mechanism so that she didn't yell at me". Why am I; as a customer, being yelled at here? I filed a claim with my insurance, which is what you're supposed to do in an event like this. I asked her for her name, since she was so unprofessional, and she said that she would refuse to give it to me. She set the phone down after that and I could hear her in the background saying, "she's not hanging up, so someone is going to have to deal with this now". So now I am without a car, and was treated like a horrible person when they should (as the say on their site) comfort you and be on your side. Please don't use this company, you get what you pay for, if I ever do receive a settlement on this, we shall see.