First Sundara Cottages are different than Sundara Spa & Inn. The only other review is of Sundara…read moreInn. The Cottages are beautiful presidential suites. There are 4 cottages all with the same layout. Each cottage has a 2 bedroom, 2 bathroom suite with a fireplace, full kitchen complete with a gas range. In the center of each, there is a one bedroom suite with a room exclusively for the hottub and a small kitchen. It is rented as either a two bedroom (either end of the cottage), three bedroom (an end and the center one bedroom), five bedroom (the entire cottage). It is a timeshare. It can be rented out. We have stayed there at least five times. It is peaceful there even with the construction going on. They recently renovated to make more modern.

When looking for a place to go relax for my birthday, Just my boyfriend and I, sundara was my first…read morechoice because my own clients (I work at a spa) told me great things. I noticed on the website right away that sundara had construction going on. So when I called to reserve I asked right away exactly How the construction would affect our stay. They assured me that where we were going to be staying they wouldn't be working and that all the work was being done on the way opposite side of the resort. So I went Ahead and gladly paid $577 for my over night stay and couples massage. The room was awsome and the massages were great! But then to get woken up at 7:30am with loud banging literally right next door was frustrating. I think it's great your trying to imprOve and expand but then be honest with me and I would have waited to spend my $577 when the construction was over. My friend works construction everyday and took today (Monday) off of work to get away and relax with me and we dealt with it the whole time. Also I think it's pretty unsanitary to have the breakfast food literally NEXT to rooms that are being worked on. I could see dust coming from a room very close to wear all the fruit and other food was laying out.

Sundara was truly a magical experience! It was just a night get-away, but such a wonderful 24 hours…read moreof relaxation. There aren't pictures of the common area pools, etc. because phones are (which I love!). The pictures posted are from the spacious room WITH a true hot tub. With robes, slippers, and a never ending supply of plush towels, one couldn't be happier. The shower had multiple shower heads with a keypad to set which ones on/off, etc. The room could definitely accommodate 6-8 people due to the size. What a good girls' weekend idea! Room service food was They also offered yoga, coloring, quiet rooms, and many more areas to relax and decompress. The ONLY thing lacking was the massage. Unfortunately, it was so-so, which was disappointing since it was . It didn't start on time and was out before the "50" minute allotted time. I'd say the massage maybe lasted 35. The masseuse also started it off by saying she was having a stressful day All that said, I think the massage was a one off, and I'll definitely try a service again. 4/5

Our massages were great. The therapists were kind, professional, and very responsive. The massage…read moreroom was super cute and relaxing. The fireplace made it feel very cozy. We enjoyed the bath ritual, the outdoor hot tub, and the indoor hot soak tub. The bath ritual hot tub could have been a little warmer. There were hardly any quiet spaces in the spa areas and no one enforced keeping spaces quiet and tranquil despite the signs everywhere. For such an expensive resort, there were some things that really surprised us. Most of the staff were friendly, but it wasn't the caliber of customer service we were expecting. Our room was just ok. We liked the high ceilings, the comfy sitting area, the bed, Kohler shower, and the fireplace. A light flickered next to the bed, preventing us from reading in bed because we had to keep it turned off. The bathroom didn't have nearly enough hooks for suits and robes. The bathroom felt tired and didn't seem very clean. There was even a plastic wrapper on the shower floor. The toilet paper quality was surprisingly poor. The magnifying mirror wouldn't stay in place, and the hairdryer barely worked. This was unacceptable at these prices per night. We had fun, but it was very expensive for the quality of the experience.

Some good things, some not so good. The place is really busy so I am a bit wary of catching…read moresomething. This is a BIG water park resort. There are literally tons of people surrounding you. The water parks and slides look like so much fun but I am super paranoid about catching anything some I have low immune system tolerance. I like the ambiance and nature hiking you can do around the area. Also there is plenty to see outside of this resort. I got so many pictures it was fun just sightseeing. I would still come to this resort but it's weird if you don't participate in all the activities that this resort has to offer. It is just not for me, myself and I.

Wisconsin Dells is a vacation destination for people who live in Chicago. Since my son moved to…read moreChicago, on my last visit, we decided to make the two hour drive to the Dells. I used my Silver VIP membership to exchange for a one bedroom unit. The unit was perfect. It had fireplace, a full kitchen, a roll out couch in the living room for me and a master suite that accommodated my son and his family. This is a perfect place for families! We were able to use all the attractions at the Wilderness Lodge as well as Wilderness Lake. My grandson is two years old. He LOVED the water parks! There were many for toddlers his age. His favorite was the wave pool. The whole resort is gigantic! It took us two days to figure out all the activities. They are free to timeshare owners. Among the activities are race cars, a movie attraction somewhat like Soaring at Disney, many water parks, slides, a lazy river, many jacuzzis, free water taxi and a horse drawn carriage ride to the canyon. Since the resort is oin the center of the Dells, there is no shortage of restaurants for dining. I was pleasantly surprised with the resort and the Dells. We definitely will return as long as my son lives in Chicago!

We stayed at "Happy Heaven" (7/30-8/2), managed by Sand County Service Company, and it was a major…read moredisappointment. The cabin was dirty on arrival: dust, dead bugs, trash under the bed, dirty bedding, and a strong musty odor. The outdoor space was no better -- the deck was covered in animal feces we had to clean, the yard was overgrown, the fire pit unusable, and mosquitoes made the space miserable. Inside, we found dangerously overloaded outlets and endured a nearly two-hour power outage caused by the owner's appliance. This was not the safe, comfortable, or enjoyable stay we expected at the price paid. We contacted the management company three times afterward with photos and a fair request for partial compensation. Each time, they refused to take responsibility, offering only excuses and dismissive responses. Travelers: expect a dirty, neglected property with zero support if issues arise. Owners: beware -- your property and reputation are at risk with this company. Many management firms care about guests and homes. Sadly, Sand County Service Company is not one of them. NOTE: We only took pics of the electrical for insurance purposes. We were too busy cleaning for two hours to take more. Trying to salvage a vacation!

I first rented with this company years and years ago and found the rental units perfect each time…read more I hadn't had occasion to rent again until this year and decided to bypass Airbnb and VRBO and go back to this company. I was not disappointed to once again find the perfect place to spend our little getaway! Immaculate lodging and everything we needed to make it perfect! I can't give them enough praise.

We came here to celebrate our wedding anniversary and the 4th of July. We thought about staying…read morehere but the room prices were too expensive. We had dinner reservations at their Double Cut Steakhouse. Our server told us about a fireworks show at dusk there so we walked over to the convention area and they had lots of seats set up for the public to sit which was nice. This place is HUGE - they own so much space here. I was really surprised. The fireworks show was really good. It went on for awhile. We enjoyed it. I think we dodged a bullet with the parking because we were there for dinner. You had to go past an attendant who had a sign by him that parking was $25 per car. When we told him we had dinner reservations, he let us go through. All in all, a good experience. Detailed review of the steakhouse in a separate review.

Someone from the resort (or corporate, allegedly) reached out around 5:15 PM the night after all…read morethis. The conversation was... let's call it politely vague. A lot of "we're sorry" energy, not a lot of actual substance. She did say they were putting a credit on our account for the trouble. Cool. Great. Love that for us. Except... shockingly... there was no credit on the folio at checkout. Not hidden, not partial, not mislabeled. Just straight up not there. Which honestly feels perfectly on brand for the entire experience. Promise something, deliver vibes. Also, fun little bonus: apparently when you complain, they tag your account internally. So now I've got the digital equivalent of a frowny face next to my name for having the audacity to expect basic competence. Appreciate that. Love the one employee brave enough to mention it though. And for anyone who's seen their social media replies where they say "our leadership team will follow up" or "we'll make this right"... I've got zero evidence that any of that actually happens in a meaningful way. It reads like customer service theater. Lots of optics, very little follow-through. If anyone from corporate is reading this, maybe audit that pipeline, because from the outside it looks completely disconnected from reality. Now for the actual stay. Miserable doesn't even begin to cover it. Checked in at a kiosk, which should have been the easy part, until a staff member decided personal boundaries were optional and started tapping my screen like it was a demo unit at Best Buy. I explicitly said I didn't want a charge-enabled wristband, and they added it anyway. Nothing builds trust like unauthorized spending access tied to your room. Then came the wristband confusion: two different colors, zero explanation, and the distinct feeling I'd accidentally joined a very disorganized timeshare. Check-in took about 80 minutes. Not exaggerating. That included a completely unnecessary trek back to the main lobby from the Hillside building because apparently this place runs on side quests. At that point it felt less like a resort and more like a low-budget escape room where the prize is a working room key. Speaking of which, the room door didn't work. So that was a fun little encore. Just sitting there waiting for maintenance like it's the final act of a very boring play. Pro tip: block off 2 to 3 hours for check-in. Bring snacks. Maybe a novel. Even if they offered me three free nights, I'd pass. Some experiences are just too memorable, and not in the way they were going for. NEVER GOING BACK