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    Bluemercury

    3.9 (7 reviews)
    Closed 10:00 am - 7:00 pm

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    SEPHORA

    SEPHORA

    3.4
    (101 reviews)
    0.5 mi
    $$$

    I just had to share my experience tonight at Sephora. I came in looking for guidance, because even…read morethough I am 52 years old I still feel like a makeup novice. I was so lucky that Andres found me and guided me towards some amazing products! He was so thoughtful and informative, I left feeling excited and comfortable with the makeup that he helped me find instead of overwhelmed and skeptical that I'd be able to pull it off. I really appreciate Andres taking time to make sure I knew proper application and color matching. I learned so much from him and can't wait to have a classy makeup routine that is age appropriate but still fun! I wish there was a way to give Andres props through Sephora, but I can't see where to do that, so Yelp it is! Best Sephora employee EVER!

    I visited the Sephora in Westlake today carrying a Sephora bag because I needed to make a return…read more Usually, when I walk into any Sephora location, I'm greeted and asked if I need help. Today, however, it felt like the moment the employees saw I was there for a return, I was treated differently. I actually came in planning to purchase a few items, but no one approached me or offered assistance. There were several employees standing around, and I eventually had to walk up and ask for help myself. At checkout, I also had over 700 Beauty Insider points available. After the employee had already completed my transaction, I had to ask how many points I had. Since it's also my birthday month, I expected to at least be asked whether I wanted to redeem my points or claim my birthday gift, but nothing was offered. I was considering placing an online order while I was there, but after this experience, I decided to leave without purchasing anything else or redeeming my points. The employee didn't offer me a shopping bag or ask if I needed anything else. Instead, he immediately began helping the customer behind me while I was still trying to indicate that I wanted to ask about redeeming my points. Overall, the experience made me feel rushed, overlooked, and unwelcome. Customers making returns should receive the same level of service as customers making purchases, especially when they are also interested in shopping.

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    SEPHORA
    SEPHORA
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    North Ranch Beauty Supply

    North Ranch Beauty Supply

    3.9
    (26 reviews)
    0.7 mi
    $$

    I went to North Ranch Beauty for the first time to buy Kevin Murphy shampoo since the store had a…read morewide selection. I bought Repair Me Wash, which is an expensive shampoo because it is high quality. When I was ready to use the bottle, I noticed that the shampoo had a yellow color (it's suppose to be white), the consistency was runny (it's suppose to be thick and creamy), and it had an unpleasant smell (it's suppose to have a fresh smell). It appeared that the bottle contained dish soap rather than shampoo. I went back to North Ranch Beauty for an exchange, but I got a lot of push back from two female employees who were extremely rude to me. Begrudgingly, they exchanged it. I checked the shampoo before I left the store, but found the same issue with the other bottle. At that point, the two female employees were yelling at me and threatened me. The owner, Fred, just stood behind the counter and watched. It's troubling that the store has no qualms selling counterfeit products and that the employees felt comfortable and were encouraged to treat me poorly. *** To the "manager" who claims they weren't present, but reviewed the camera: you were at the store when I was there and you were one of the employees that mistreated me. Your account of what happened is manufactured. (It's impossible to have that much detail just by reviewing a camera. Your dishonesty is alarming and reprehensible.) Your response is simply damage control to bolster the warranted low ratings for this business.

    Great service very huge collection of different products and they are very knowledgeable Of the…read moreproducts treat me well and I am glad I found this place

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    Nail polish galore!
    Nail polish galore!
    North Ranch Beauty Supply
    Nearly stocked shelves with prices clearly posted in the items

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    Nearly stocked shelves with prices clearly posted in the items

    Bluemercury - cosmetics - Updated August 2026

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