Excellent care for my dogs and my daughter's dogs. Highly recommend this Clinic. When my dog of 16…read moreyears had to be put down, Dr. Dirksen was so kind.

When I think of Dr. Deb Thornquist, I hear her voice looking down lovingly at my Lil' Tyra Banks…read moreand saying...."You are such a brave little girl" :) Having a small Brussels Griffon, Dr. Deb found a smaller tool to use to help relieve Tyra of painful, ear infections. When Tyra was out of state and I needed a second opinion, I emailed Dr. Deb and she called me followed up with an email. Finding out Tyra's health was failing from kidney failure, she worked with the Kidney Specialist, always wanting to be in the loop and co-vet with helpful advice, watching for reports to be added into Tyra's file and confirming we were making the right decisions and sharing her opinions when asked. We had 3 "bonus months" with Tyra and Dr. Deb was empathetic, compassionate, professional and loving....she made suggestions to aid us in painful decisions we would have to make in what we knew was in our future. Being proactive, my daughter and I made an appointment with Dr. Deb to prepare for what might be putting Lil' Tyra down. At the end, Tyra was not in pain, but I could tell her health was failing fast. The receptionist answered the phone hearing the panic in my voice. With Dr. Deb not available that day, she gave me the phone number to call someone to the house since we didn't want a stranger making Tyra feel scared. For whatever reason, God only knows, Tyra was not in pain so she passed in my arms in her sleep at home in her safe place. It was the most heartwrenching moment I have ever had but I know that was a blessing knowing not everyone can do that with end of life situations. I loved my furry daughter all the way through to the end. She was relaxed, fell asleep *snoring* and shortly later she was gone. My heart still hurts but I know it will be replaced with loving memories over time. When Dr. Deb was notified that Tyra lost her battle with kidney failure, she called me. I saw Kelley Animal Hospitals's number on my screen and knew it was her. Hearing her voice gave me comfort and her words of love for my Tyra meant more to me than she will probably ever know. It has only been 5 days since my final goodbye to Tyra, but reflecting that dogs may live and share only 1/3 of their lives with us....I think to myself...what a special person Dr. Deb is to sooo many people and their pets. I knew "Dr. Kelley" She was a passionate vet, with a love for all animals, who opened "Kelley Animal Hospital" and I believe she is looking down from heaven and smiling because she knows that Dr. Debbie is a gift to our community just as she/Dr. Kelley was when she opened up this animal hospital. Thanks Deb, I will forever remember and share with others how grateful we were to have you take care of my brave little girl. Puppy kisses from Tyra in Doggy Heaven!

unfortunately had to say goodbye to my sweet boy February…read more2026. I wanted to say thank you to Dr. Egoavil and are tech Brooke they were amazing and gave us as much time as we needed and lots of paw prints to remember him by. It was so easy and painless to schedule with Kennedy. I appreciate all you do for you patients and clients.

The team here is informative and compassionate! It was a pleasure to work with them.read more

I wanna give a giant thank you. Our decision to put our family dog down was one of the hardest…read morethings ever. But the staff was amazing. We really knew they cared alot. We can't thank them enough for helping us out with this process. If we could give more than 5 stars we would. We highly recommend.

My family has always brought all of our animals here and they are the kindest people!! They always…read moremanage to get our pets in right away when needed and are very caring and understanding !

Now is not a good time for this Vet clinic as health concerns have over taken the Vet and service…read moreis no longer what it should be. Looking for another Vet ... again - Sad state of affairs.

They broke my dog's leg and we had to put her to sleep! We…read morebrought our Great Dane in because she was limping. The doctor suspected a tumor and had to take an x-ray. They walked back in the room and she couldn't walk on her leg. The doctor said they broke it on the x-ray table. She was in so much pain. We had to put her down on the spot, when we could've had a week or two more with her. No apology and they charged me for the x-ray Totally unacceptable.

I would absolutely recommend this office for cat veterinary care but they were not able to meet my…read moredog's needs. I have German Shepherd dogs and they didn't seem comfortable or able to properly give them the care they needed. They acted nervous and afraid to give them the care they needed and therefore my GSD didn't get the care he needed from this office. I brought my dog to Rockford Road Animal Hospital and it was a completely different experience. The vet techs and veterinarians there understood how to deal with this breed and were able to treat him and give him the care he needed. Whereas at Northwest Animal Hospital they "tried" treating him and were not able to and sent us away causing us to spend more money on additional appointments which resulted in my dog getting a delayed medical diagnosis he needed. I wouldn't recommend Northwest Animal Hospital for breeds of dogs that can be a bit more challenging. It's all about the approach and it was a day and night experience with Rockford Road Animal Hospital compared to them. I will continue bringing my cats there but I won't be bringing my dogs there again.

Can I give zero stars? I have a lot of experience with vets and my experience with this vet has…read morebeen terrible. And it's not even because of their INSANELY high, jacked up during COVID, prices! My dog had a dental here that was literally $1,800. I actually despise them more because of their absolutely terrible customer service. Specifically, Molly, at the front desk got into an argument with me in front of my children. They make everything difficult, take forever to fill prescriptions, and don't let you direct the care of your dog. Don't give them your money.

Ok This is going to be a long review because there is a long story behind it to understand it. Our…read morebuddy Russell a French Bechaun who is my dads adopted dog son. Which makes him my little adopted brother dog. Our nickname is the Pack especially when Russell and I go to see my dad who has been in the hospital a lot as of late with a rare pneumonia. In July Russell injured his eye and you can read that message. Here is a continuation of that. Our money situation has only gotten worse due to my dads illness which was not being treated properly until recently when the right doctors started to take the case. Because of that. I have had to have paramedics take my dad to the ER via ambulance three times in 2 months at 1,000 a trip. 5 miles is 1,000 dollars from my home to saint johns ER. in the same city of Maplewood. So we are really strapped for money because of that. And after having a sewer collapse and a home fuel oil storage tank rupturing over this last year each incident was a 10,000 bill. We are both disabled and he is 74 so he is on ssi. Needless to say having over 20,000 dollars on to large bills and then the eye injury to Russell amd them paramedics. Man its like one kick in the groin after another. Lucy do not move the ball let me kick it. Shesh Charlie brown. That is how I feel like with bad luck. These Vets have treated my little adopted dog brother amazingly. With the little money I have had after donating blood and selling things. My pack is back my friend will be able to not be put down. He will have an operation which really is going to save his life. Because the left eye does have to be removed. However that will release the pressure from the injury which will be like releasing your head from a vice. These guys could have nickel and dimed us to death. They were upfront with the risks and the chances involved. Our Vet Dr. D. Was amazing through the whole process. We pretty much knew that the eye would be lost although we did everything from the drops every 2 hours twice wait 5 to 10 min between each drop then do it all over in 2 hours. Do the Red drop once a day. three pills two for pain control and one for antibiotic 2 times a day with food. After doing the 2 drops every two hours for 72 hours it goes to every 5 hours pills and red drop remain the same. Which was for 14 days. Along with eye lube every few hours 4 to 5 times a day. Sometimes no matter how much you work it just is bound to fail. She took the time to make sure I knew these directions inside and out. To go over how much to feed to make sure he does not also gain weight but to also keep him cumfy. Dr. D. Had made herself open to us when we need to get into see her it has been within days not weeks. We are not rich matter of fact really the opposite. These ladies have never looked down upon us and that means a lot especially right now. They told us that this operation that Russell will have to have is well over 1,000 dollars. That maybe they had sometype of ability to help in special needs cases. The donation that was made by a person when they heard of the bad luck my dad and I had over this last year. To learn that someone just paid that bill for us made me cry. And I did not even have that happen when my aunt and grandmother died in my arms. And we shared the same birthdays. The kindness of this person still has me speechless. Thank you to whom ever you are. You have really made a difference. My pack is back and he will be able to stay alive and recover. Thank you. When I learned of what you did even though I did not have much I donated to a program for people who have financial issues for pets. If you tell me that these people do not care. Man I have a difference for you. We have been here for years with our pets through the times when money was not an issue to times like this. When your character is tested. But I will never not be a client with these people. And if they ever need anything all they have to do is call me and I will be there for them. These people care. And I love them for it. Thank you to each of the staff.

My family and I use for Lake vet and I've had only great things to say about them, very kind and…read moreunderstanding crew of staff

Only here once when I brought in a very old and very sick cat. They were very understanding and…read morecompassionate. They went over options and showed price option very clearly. Things did not work out for my cat. They did their best and were wonderful to work with. They did not charge for work I authorized but did not get done. The place was clean and seemed well equipped. All staff knew there jobs and treated us very well.

Absolutely the worst you will definitely regret going they don't give two shits about your pet they…read morejust want your money they are not truly passionate and I definitely would advice and recommend to go elsewhere!!

So caring and knowledgeable. Both our girls had the best care with this team. Tella and Lindsay…read moreboth are no longer with us and without the help from the doctors, techs and nurses here we couldn't have made it through. Thank you for your kindness. We have their paw prints.

For over 25 years we have been trusting the care of our Westies to Stillwater Veterinary Clinic…read more Champions, Showdogs, "pets", mothers, puppies, "rescues" and seniors have always received excellent and appropriate care. The Drs, Techs, and Front Desk Ladies are always great. Our concerns have always been addressed, the advice always helpful, and we feel we are part of the team. Dr. Laura Decker is wonderful to work with, and really knows Terriers! Westies can be pretty sceptical meeting a new person at eye level while leashed, she takes the time to let the dogs get to know her voice, and has a gentle touch. By the time she touches them they are eating treats out of her hand! This is a rare talent! We have encouraged our family and friends to make this Clinic a part of their pet's care. Thanks to all of you for the wonderful and professional care we have been given all these years, Sally and Dave E.