I was assigned PT and OT due to a fall at work causing broken ankle, Elbow and Wrist, from my first…read morevisit to my last I was treated with nothing but kindness and can't say enough good things about Kari for my PT and Luke for my OT. From day one, they've been incredibly knowledgeable, patient, and genuinely invested in my progress. They take the time to listen, explain things clearly and are both encouraging and supportive. Alex at the desk was always very kind with a huge smile on her face helping me get scheduled, I feel like everyone there was so helpful to me. I feel like they are my friends. I would highly recommend this place for great care, Thank you Team Encore and keep up the great work!!!!! Sincerely JoAnn Koster

I can't say enough about this branch of Encore Rehab and the great people that work so hard to…read moreprovide exceptional physical therapy for their patients. My favorite is Kari. She is wonderful, and always a joy to see and work with toward my individual goals for recovery or pain relief. I first met her when a doctor recommended PT to address lower back pains that had developed as a result of an on-going illness I live with. At the time she was at the Providence Hospital office, and from the first day evaluation, through six weeks of the personalized therapy program she developed for me, I found that her vibrant, happy character was as least as beneficial for my recovery as the exercises she put me through each session. Later, when I developed yet another issue that my doctor prescribed PT to address, and I learned that she had been assigned to the Snow Rd office, I insisted that my prescription be sent to that office, with directions for her personally to receive the assignment. And she didn't disappoint me that time either. In all, over at least a two year period, I have had to seek PT assistance for help in dealing with issues that have developed because of my illness, no less than four times. Kari has never let me down, and I actually look forward to my sessions with her, even when she is tough on me, pressing me to do more. Another therapist at this office is Jack. I have had to work with him a few times when Kari was just too busy to provide the attention I required. He too provides exceptional service. He makes everyone feel like a friend, and he is always in a cheerful and friendly mood. There are several other PTs at this office, and each appear to be friendly, helpful and kind. At least two of them are Occupational Therapists, assisting patients with rehab required because of work related injuries. Last but not least is Rachel, the front desk clerk, always greeting patients by name and with a smile. She never fails to hold the big entry doors open for me after I have finished my sessions, and I am leaving to head home. She is another kind, and sweet soul, but this business has been blessed with many sweet souls as employees. So, at the risk of making them all more well known, and thus building their business to such a degree that I find it difficult in the future to get an appointment there, I highly recommend this office of Encore Rehab.

The office is beautiful. The staff are wonderful. Primary care providers are personable and…read morerespectful. Listens to all concerns. Scheduling appointments is easy and quick. Able to get appointment next day. Our family is thankful to have found them.

Absolutely RUDE very unprofessional, the administration needs to be retrained, especially whoever…read morethey have answering the phone I called and a nurse picked up, she did not give me a name she said " what do you need" once i started to explain my issue she then abruptly stopped me and said " one moment someone else should have answered this call" after being on hold for 3 minutes she then tells me to call back in 5 minutes because their secretary or whom ever answering their calls was running late. I called back in 7 minutes instead of 5 because i was out done.. Another lady answered the phone.. I guess whom ever i was " waiting on to arrive to work" i explained my issue.. She then put me on the phone with someone who was apparently a nurse.. After i explained my issue to the nurse SHE put me on hold as well sending me back to the first lady who answered when i was redirected to call back the second time.. She asked me for my first and last name dob & contact number i provided her those details she adv me that someone would be calling back promptly to find me a resolution.. No one ever did they don't deserve a star neither deserve the role of health care providers I'm pretty sure I'm not the first or the last with this experience they need their business license revoked because they are not in the business of helping people GIVING FALSE HOPE SHOULD BE THE NAME OF THIS COMPANY

This place is an disgrace, absolutely disgusting how the staff treat people and care for them…read more I wouldn't let my animals go to this place! They need better staff with better attitude and know proper bed side manners.

If I could give zero stars, I would. Nurse Charlotte Byrd, who works in palliative care at Mitchell…read moreCancer Institute, is an absolute disgrace to her profession. She is dishonest, cold, and completely unfit to work with terminally ill patients. I came to her during one of the most vulnerable times of my life, battling stage 4 cancer. Instead of compassion, I was met with lies, avoidance, and outright negligence. She deliberately gave me false information and dismissed my care needs multiple times -- not just once. She's not only untrustworthy, she's dangerous. Palliative care is supposed to be about improving quality of life. Charlotte Byrd made mine worse. She lied to get out of doing her job, left me without support, and treated me as a burden, not a human being. Her behavior is not only unethical -- it borders on medical malpractice. No one in this condition should have to endure her attitude, her deception, or her refusal to fulfill basic responsibilities. I do not feel safe around her and I fear for any other patient under her care. I have reported her to hospital administration and am filing a formal complaint with the Alabama Board of Nursing. I strongly urge Mitchell Cancer Institute to remove her from their staff immediately. No patient--especially someone in palliative care--should be treated like this. She should be fired. Immediately.

Dr Faruqi Is A Very Very Understanding Doctor And She Has A Awesome And Amazing Bedside Manner…read moreShe Listen And Take Time With You Dr Faruqi So Very Professional And She Takes Her Job Serious

These professionals treat you and your health needs with respect. You are greeted pleasantly, your…read moreadministrative needs are quietly and quickly addressed. then almost immediately your vitals are taken, then the doctor sees you with little to no waiting. Friendly, professional, excellent interpersonal skills and quality care. I highly recommend.

Always so nice and caring. Easy in and out! Selena and crew are top notch . I have been several…read moretimes and they are always thorough and willing to Listen .

Front desk staff- rude and do not care! I have been seeing…read moreDr.Houston for a while now and I like him, he can come off like he doesn't care but that's just his sarcastic humor to lighten things up. You do have to be persistent if you think you know what's wrong with you or else he will think you are just being a hypochondriac. The front desk staff is awful though. I was late to an appointment and all I needed was a prescription refill which wouldnt have taken more than a few minutes and they would not let me see him or even try to go tell him my situation. Obviously they have no idea what withdrawal feels like. The girls rudely told me " I guess you will just have to go to the E.R."..

I love Dr. Houston he very caring and understanding. He not only speaks to me as my doctor, but a…read morefriend as well. Only problem I have with his office is the lady you give your paper work to is very very rude. I wish I could rate her id give her a zero!

I'm eternally grateful for Mrs.Wendy Adams. She's one of the best teachers I've ever had in my…read morelife. She explained everything throughly to me and my classmates. She was very supportive, understanding encouraging and most importantly patient with us as a class. I can speak for everyone in our class that we'll miss her but she'll never be forgotten in our hearts. Thank God that our lives intersected with hers and Saad as a whole was a blessing and we're all thankful. Oh and they have the best cheese grits in the world. Thank you Saad and Mrs. Adams for taking care of us and we'll miss you.

Y'all have an "all sales are final" sign but no sign indicating that you need a salesperson for…read moremeasurements, which would seriously alleviate getting a lecture.

This group is filled with the most knowledgeable and caring physicians. The Pulmonary Associates…read morestaff treat me so well. I love the staff at the front desk, they always greet me so warmly. Parking is sometimes an issue, their office is quite large. They perform their testing in the office, so I've never had to go to the hospital for a test.