Update: David Boone…read moreis a true hard working and caring professional. He has been incredibly knowledgeable and helpful for my entire family and I. We are truly grateful to have met David as he has gone above and beyond to provide excellent customer service and assistance. Chase needs to promote David, and have all the employees train with David so they can also provide excellent customer service to ALL Chase customers & guests! Thank you, David!!

We recently had a larger check deposited which we knew would take a extra day to clear due to the…read moreholiday. It cleared after midnight this morning but with that said we had funds already in the account previously so either way we had no issue waiting. Now it's 6pm and we are negative several thousand dollars. When we called the first time the rep said the check was returned due to discrepancy. Okay but even then we should still have what we already had in the account available. The rep wrote it off as "we made several payments the day before and that's why it's negative" which was absolutely wrong. We hung up and recalculated the payments we made and it left us with the amount we already knew was in there. I called back again and the rep Carlos said they reversed the check to hold for the same reason the previous rep stated. I asked him why they doubled the amount of the check because they technically took the money back twice. He said they do that to hold and it should clear over night. Here's my issue. What if I was at dinner or the store and that was my only means to pay. They took double the funds rather than the original amount to hold. That makes absolutely no sense. This has me irrate. I want real answers and not the customer service answers.

This is the best MidFirst branch in the east valley hands down…read more The assistant manager Brad is very customer oriented and the friendliest guy. All the tellers here are quick to solve any issue I have and help me with anything I need.

Great customer and online services available via their website and functional mobile app. Big bank…read moreexperience w/o big bank expense.

We've banked at several big name banking institutions over the years and have always been left…read morefeeling as if we were just a number....horrible customer service. It was time for a change, so we decided to try one of the smaller credit unions in our area. We chose Mountain Credit Union based on the great reviews, and honestly it has been by far the absolute best banking experience we've ever had! When we walk into our local branch everyone greets us with a friendly "hello" and most times they even remember our name! The banking associates always strike up a conversation and leave you feeling like you've known them for years instead of the 'awkward robotic silence' while your waiting for the teller to complete your transaction. I had an issue with a few overdraft fees that were actually my fault and they happily refunded the fees and understood that no one is perfect, we all make mistakes. Absolutely the best customer!

They don't care about their members! Stay away. Go to another credit union but this clown ass…read morecompany! I've been with this company since they started in AZ, I referred 1000s of people to this place. Not no more.

Don't do it absolute worst people to deal with.I paid for 7 and a half years and asked for a paper…read moretitle.They wouldn't give it to me sent me letters that don't make any sense.Then, I tried to close my account and that's an absolute freaking nightmare.So, my advice is don't do it to begin with.Find somebody else anybody else to do business with you'll regret going g there.

I enjoy visiting Pinal Federal Credit Union on Hunt Highway. The Tellers and Managers are always so…read morefriendly and very helpful. They are also very personable with all of the customers. I always leave with a smile.

I would like to alert the public about a terrible business practice being done by dessert financial…read morethat has left myself and 2 other families literally homeless. They act like you are doing a loan with them but are outsourcing all FHA loans through a company called NewRez to actually do all processing and underwriting. We have been working with Cory Talbert at Desert financial Who advised all parties loans had gone through. We all moved out out of our homes only to find out the loan was not processed at all. This left us with U-Haul's packed up and no Home to live in. instead of rectifying the solution he asked for another three week extension. Upon the clothes of the three week extension, May 22, we were alerted that they underwriting still had not completed processing the loan efforts and we were stuck again, not knowing anything other than it's not his fault and they outsourced to NewRez. This Company also fails to respond or take responsibility accountability. We are all still homeless with no concrete closed date provided. I'm gonna recommend anyone that I know to stay away from these two companies as they are not reliable and will end up costing me money in the long run.

Went in to sign up for a new account. The person who helped (Lily) me was very nice and sweet. She…read moreexplained everything to me, went over any options I might like to add and made sure to answer all my questions. At the end she told me they do follow up calls to make sure everything is going ok. I missed her first call and keep forgetting to call back. So far I'm very happy with this place. So glad I found this stand alone as mostly I only see this bank inside grocery stores and I didn't want an experience like that.

Nothing like being treated like a criminal and accused of bringing fraudulent checks into the…read morelocation. I have banked with Wells Fargo since I began working as a kid. I get 2 checks from a huge Billion dollar company because they tried to screw me for 4500 and they got caught by an attorney with others like myself and they had to pay. Take it to my bank and the rest is history. I might add I just added 4 new checking accounts to total my accounts at 9 and I get treated like this. Impressively low service.

I just opened an account here. My first visit went well. They treat you like a human and not just a…read morenumber. Although they don't have a lot of staff they weren't super busy so that wasn't an issue. The parking lot is large, and the inside nice and cool as well. What really sold me on them though is their website, which is easy to use unlike my last banks website which was just a mess.

One teller and random employees in the lobby not helping out. Nine people in line. They have…read moreclosed most locations in the area on Saturday. Horrible!

Not a single customer inside but they said they were too busy to do a notory. While 4 employees…read morewere talking to each other. Leticia Badillo should be ashamed for running a branch like this. No wonder they barely have a one star rating.

I needed to open an account for probate and a personal account as well and the bank personnel…read morehelped me tremendously. They made the process run smoothly and were extremely helpful because I was unfamiliar with the probate banking process. The personal account was a breeze. I have since called the bank for information and help with closing, transferring account funds and how to change the setup info for direct deposits I needed to transfer. They always answered my questions even if I had to ask in a couple of different ways because of changing technologies. Great help and very patient.

The staff at this location are more than fantastic! Super helpful, very friendly and very…read moreinformative. I love banking at this location. They take the time to explain everything to you, even if they are a little on the busy side. I never feel rushed, everything is always explained thoroughly before I leave the counter. As I said before, a fantastic staff!

I have always been a Chase customer and am satisfied with my bank. Unfortunately there isn't one…read morenearby, so I've hit this place up a few times when I needed something notarized or to break bills. They have always been super nice and helped me even though I'm not one of their regular customers. There is never a long wait here even though it's only staffed by a few tellers working in this location which is inside the Safeway. So no drive through or outside ATM available, and perhaps not a full service bank. For basic banking needs and the friendliest tellers in town though I give them a full two thumbs us!

At 4:50 PM I called to verify I could open an account with them, what that would entail, etc. I…read moretell them I'll be there in 20-30 minutes to open an account as they close at 6:00 PM. I get there at 5:15 open the account and they tell me they stop accepting appointments at 4:30. Fine, don't accept appointments after 4:30, be my guest but don't tell me over the phone I'm fine to open my account today if it's already past 4:30. Waste of my time.