The girls here are nice and helpful. I am usually in and out pretty fast. I have had no complaints…read moreabout this branch. I like how it's all online, mobile deposites are convenient. Transfers are convenient. This bank is super convenient.

This new business hours suck ! Who opens from 9-4? Ppl usually work from 8-5 but this people ain't…read moretrying to work with no one's schedule .. they used to open half day Saturday .. now it's also closed ! You can't even get anything done and when you call they keep sending you useless links

Opened an account was pretty happy with it then started noticing 15 dollars a month charges was…read morelike wtf? Called and was told unless you have 1500.00 in there at all times they would charge you so basically unless you have a buttload of money to just sit in their bank so they can make a buttload off your money they are gonna charge you well time to switch to a credit union and say Cya to these crooks!

There are only 2 tellers and the phone keeps ringing. No one is answering it and just letting the…read morecaller that they will be with them in a moment. NO CUSTOMER SERVICE!!

The staff is always friendly and fast service. Analicia…read morealways smiles and greets me the best location in town.

Been coming here for years. Great bank. Sara and Ella are always helpful and very friendly.read more

Poor experience - and I don't even bank here…read more Went to cash my paycheck in-person (I typically deposit electronically, but needed cash) and was unreasonably waylayed. Upon reaching the cashier I was greeted, I returned the greeting & presented my ID & Check to be cashed. The cashier (Marie) took a long look at me for a moment & informed me she would have to "check a few things". I politely asked what needed to be checked and she dismissed my query, repeating that she needed to check a few things. This being my finite lunch break, I asked if this was normal procedure, to which she responded, I just need to make a call. The cashier then made TWO phone calls "to verify" while I waited too long have my check cashed. Ultimately, I had to leave just to make it back to work on time, I swear - the worst bank customer service. I'll definitely refer others elsewhere.

Tried to resolve a problem with 2 dormant accounts. Tried…read moreto work with them and be patient and it just didn't work! Spoke with one employee then with manager (without giving names), and the manager pretty much said didn't care. Her words, hire attorney and go to court and let the state take the money. Fact is when lying was their way of reason I was done. Very poor customer service. I would had given zero stars but that was not an option. Closed my two other accounts ! Glad to be done with them!

Recently broke up with Chase banking..(no benefits and customer service is 5/10) SOOOO my boyfriend…read morerecommended me to Valley Strong, he's been with them since they were Kern School Credit Union. Highly recommend coming and getting a checking account! I will be getting a total of $250 from them with this promotion AND $50 with a current member referral!! Which totals $300 just for signing up!! I was helped by Crystal on 3/26/2022 and was very helpful with questions I had and very informative about the bank. Don't miss your chance to get some free money!!

Everyone is great friendly an professional you are treated like family they are always there to…read moreanswer all your questions not like most banks where you are treated like a herd of cows don't know why we weren't here years ago if you are looking for a bank this is it

I appreciate Educational Employees Credit Union for the Shared Branch services through the CO-OP…read moreShared Branch Network. When I moved back to the area, I decided to keep my credit union down in Orange County because I don't need to use a physical location very often. With EECU, I am able to make check and cash deposits directly into my OC credit union account and the funds are available immediately. This branch is centrally located and easy to access. The employees are always friendly and helpful, although they could use more tellers during peak times. Don't let the long lines scare you away because the line moves quickly.

Good customer service They help me out and gave me advice on opening my account very nice peopleread more

The staffs are friendly, it's a nice credit union but over all I don't like that if you haven't…read moremade any transaction within a year that they charge a fee. I figured if I kept money as evidenced as having a balance then funds should not be taken out. Their expectations have since changed and it's been a while since I made a transition so I don't know how many years years they have taken out funds but account closed. That process was a breeze. The lady behind the counter was still nice.

I've had a loan with them for close to 2 years. I pay extra every month. In short, I'm your model…read morecustomer. They ASSUMED my insurance had lapsed and added $3057 to my bill without ever informing me. I noticed the discrepancy and called them on it. After faxing over declarations to 2 different numbers they have agreed to refund the principal but not the $60 in extra interest that has been charged to my account as a result. Do yourself a favor and look elsewhere for your lending needs.