I want to thank BMO Carol Stream for adding additional seating for their customers. There are a lot of older and disabled individuals that can only walk/stand for limited periods of time. BMO even placed a chair by each teller station. Thanks, and God bless you for being so considerate. read more

For the holidays, a @bmo_us (instagram) customer service agent processed a payment FOUR TIMES the amount I authorized. When trying to fix those mess, I was transferred to BMO CANADA -- apparently the agents don't know how to do their jobs. More than 30 minutes later of being on the phone they promised a refund via mail. What a joke! Do not do business with BMO! Not worth the headache! read more

BMO Harris Bank - Over 30 minutes and 2 phone call later I was promised a refund by mail. DO NOT OPEN ANY KIND OF ACCOUNT WITH THIS SO CALLED BANK! - Banks & Credit Unions Near Me - Carol Stream, Illinois

We just had a CD come to maturity. We were in a long process over the phone to renew it. We were taking out a new CD in a lesser amount & therefore had to close the old CD & open a new one. We supplied a plethora of information; name SS#, DOB, street address, old street addresses, employers & more. We also answered AI generated questions about people we know, past addresses, loans etc. Because we did not answer a question correctly about when we opened an auto lease account from 2019(it was actually a loan) we had to stop the process & they instructed us that we had to go to a branch to open the account. 51 minutes into the call. How completely ridiculous & inefficient. BMO has all of our information as we already had a CD, savings account & checking. They are clearly too big which results in operational inefficiencies for customers. Theyc an claim that they are only protecting customer security & privacy however they already have all of our information & we had to supply all of that information again. Time to search for another bank. Preferably one that is a community bank & aims to service its customers exceptionally. read more

Bank of the West used to carry the loan that I have for a travel trailer, and they sold out to BMO. I had never heard of then until that change. I get ultra frustrated each time I have called to inquire about getting a monthly statement. First of all, I can never get a clear speaking English person. They all sound like they are Asian or Philippine. I finally was able to get a person in a managerial position and finally was told they do not send out monthly statements on loans, so I just had to trust that I wasn't overpaying. I get a different response for the same question and stuff they make you go through "for security" reasons is just frustrating as hell. I have about three months to go on my loan before it is paid off and let me tell you, I will NEVER work with BMO ever again. Found out they are not even an American company rather Canadian. Another minus in my opinion. read more

I have been banking with BMO for about 15 years...My Mom and I like the Carol Stream location because we know most of the staff...Very helpful, kind and friendly... read more

Nobody answers the phone after multiple attempts today. You need to hire more staff to answer your phones and not let them ring off the hook

Double charged on an investment account when I rolled it over to a more reputable company. They subtracted quarterly charges throughout the entire time I held the account and also when I transferred the money they deducted years worth of fees and charges. Please do yourself a favor and never, ever invest in any IRA or Roth IRA through BMO Harris. They are crooks. read more

I came in to process a cash advance and my id is different from my billing address. The teller processed the transaction successfully & then said she would have to void it because my address was different. She also had me waiting 20 mins after she broke the processing machine to tell me I couldn't get the cash advance. I told her this was absurd and it's never been an issue before. She asks a male guy & he says it's no issue process the transaction. She wants to debate the cash advance although it's already been approved & cleared my credit card. She then became huffy because she couldn't shoo me away and they had to give me my money!!!!! I believe this idiots name was Lala. read more

If I could give this location zero stars I would. My mom banked here, and ever since she passed away I've been forced to deal with them. They are THE WORST. I cant wait to settle her estate and be done with them. The branch manager is a cocky jerk. read more

Recently had a cash deposit go MIA. After more than 6 calls, 2 personal visits and numerous messages left with the branch president what I received were promises to call back which I never received. What ended up happening in the intervening days was a car payment not being paid and bank NSF charges. I ultimately called the BMO headquarters (H/Q) when I couldn't get anyone to pick up the phone at the branch after trying all day. H/Q was useless in solving my issues and instead suggested that I call the branch. H/Q did however document my complaints. However they did say I would not be receiving any response as to actions taken (if any) regarding my complaints. After 30 plus years with this branch I will be moving to a new bank ASAP not because the bank made a mistake with my deposit but of how the situation was dealt with after the fact. read more

Great customer service from Jovanny. Very helpful and patient. He took the time to walk through all my questions and ensure I understood everything. read more

Bad customer service, this bank just want your money but does not know how to please a customer. My daughter have an account for the past 3-4 yrs and she have a waiver fee because she is a student but then suddenly they start charging $12/mo starting Sept without a notification or letter, they said since its on the bank statement I should see it that's ridiculous!!! where's the customer service in that ? I expect that if there changes in the account the customer has to be notified in writing that the waiver is expiring or a personal banker should notify the customer before the change happened so the customer can make an informed decision. This Branch is NOT going to have my account soon. I will move them to another Bank. read more

AWFUL!!!!!! Lorraina is a terrible heartless person. Basically told me she has the ability to help but cannot see a reason to do so. I have been with Harris for 10 plus years but i am cancelling ALL my services now due to the horrible customer service of Lorraina. I have never had anything but good things to say about Harris and i would tell everyone how happy i was with Harris. Many people choose Harris off my good reviews. Well NO MORE! i am truly astonished. i spoke with multiple people in corporate office, many managers and higher ups, they told me what i needed done can be completed but it had to be by the manager at the location the checking account was opened. Well Lorraina decided that she could but didn't want to help. i wish i had the opportunity to see when karma comes back around for dear ole Lorriana. read more

The bank on Randall Rd in St. Charles (and I assume all BMO Harris banks) has tried to go Digital. No more deposit slips, just use your debit card to make your transactions. Simple right? NO!. Problem is...there are lots of people with no debit card, and senior citizens that don't understand the technology at ALL. I'm no stranger to technology, but when I went in today to make a simple transaction (deposit check, and get a minimal amount of cash back) the debit card readers were DOWN! They had ONE teller up front, and 7 people in line. After twenty minutes waiting for my turn, I was told the debit terminals weren't working, so the teller asked me which account I wanted to access. All fine and good, as I know my account number...MOST PEOPLE DON'T. So, I told the teller EXACTLY what I wanted to do and he messed it up anyway. I spent another 15 minutes waiting for them to correct their error. Meanwhile, the line behind me is getting longer. Had I just been able to fill out a deposit slip and hand it over, perhaps the teller would have gotten what I needed exactly right. Technology is SUPPOSED to speed the process, not make it a longer one. I have been banking there for over 30 years. Next week, I will be closing my accounts and finding another bank. It should be WHAT THE CUSTOMER wants, NOT what the bank thinks we need. Sorry, BMO Harris in St. Charles. It was a nice run, but you lost me....and others, I'm sure. read more

I received a car loan through this business, never missed a payment want never late on a payment. Half way through the life of the loan they deleted my trade line with the credit bureaus. No notice was given, I found out by accident when trying to get a mortgage. Contacted BMO and was told its our error, and there is nothing we can do about it, sorry. A trade line couldn't be recreated to account for the rest of my loan, I continued to pay on time every time. My credit score took a 200 point tumble as a result and my insurance premiums went up exponentially. Nothing BMO could do... They cost me more the $700 in increases etc the customer service is horrible. Don't do business with them!! I reported them to the better business bureau.... AVOID BMO HARRIS!!! read more

I have sent 2 payments in and both lost. They suck. First it may have been post office but twice I think not. They need to clean house. How many others have they lost. Who wants to pay a stop payment all the time. I have made car payments to others and never have had to go through this and they don't care. I wonder how I can transferr my loan elsewhere and get a low interest rate. read more