Have been banking at Home State located in Lake In The Hills for 20 years. Always enjoyed working…read morewith helpful and friendly staff. We are satisfied with loans and mortgage -all paid off now. Just an all around good bank to do business with. Staff is always considerate and helpful to explain questions we have taking time to help us understand completely. We highly recommend this bank because of these reasons. But, we have a special shoutout for a recent banking issue for my departed mom's PA account which no one was willing or able to help. Thank you Debbie L. For your kindness and understanding helping to resolve my problems. Sincerely, Ron L.

Knowledgeable friendly helpfull staff. I have never experienced an error with any of my accounts…read morefor over 40 years. I fell confident and secure with HSB. They go out of their way to answer questions and otherwise help. The Senior Class Club is a nice plus. No fee for counting my coins. No fee for blank checks. No fee for debit card. No fee for check or savings registers. No fee for paying real estate tax. No fee for bill payment checks. No fee for using ATM at HSB banking stations.

This US Bank branch has been siphoning money from my aunt's account for a long time. They've also…read moretaken a substantial amount of money that they refuse to return to her. My aunt is almost 90 years old and she's already received major abuse from a family member that caused her over a million dollars in damage. Now the bank wants to do the same. US bank has the worst review in history. They are comparable to a lonely Bank in Thailand. We will move forward and be victorious.

Really helpful banker's here. If I have an issue they are quick at handling my issue. The teller's…read moreare extremely kind & the banker's know me, my husband and son by sight. Much more personal banking than Chase.

Bryan provided excellent customer service while helping us out with notary services. Really…read moreappreciate him staying a few minutes after to help us.

I had made a payment via ACH on their website (Since you can't just use a debit like all other…read morebanks or credit cards). Accidentally, duplicated the payment. Not a big deal, but it was $500 payment. So i paid a total of 1000, which killed my bank account. I had 700+ balance so 2 x $500 payments actually showed they owed me 200+ dollars. Now here is the kicker, instead of helping me, it became an ordeal that justifies NEVER doing business with them again for anything. After actually going into a branch, because their customer service was worthless. Banker said they would refund 1 payment and leave the other. 6 days later still no refund and called to find that they require a wait of 10 business days because it's an external account (Not 53 account). On top of that, after ALL THE HEADACHE they still only refunded the negative balance and not the second 500.00 payment. What happened to caring for a customer? I spoke with these incompetent service reps and even said, how do I know you will cut payment for 500. You just have to trust me was the answer, and look what still happened. I am canceling my credit card with them immediately.

I had a terrible experience where I was scammed with counterfeit money orders. The teller there…read moresaid to me, "well, they look real, and if they go through well then hey I guess they work." At this point I don't know why she did not go get a manager to talk to me about waiting because I could be scammed. Heres the online source that scammed me: emails from an alleged "janet patrick" from foreshores oil company that said she needed to sublet my place. The rent checks (money orders) would be sent to me, and I would deposit them, keeping the rent and forwarding the rest of the money to this address: (her alleged travel agent: mary pinette 803 sterling place brooklyn new york 11216 usa.... So Harris found me liable for the two thousand $2000 dollars that I was now missing from my account. They had Ken Nibble from the fraud department harassing me through several phone calls and had me set up payments for a little over a hundred a month until I paid it off. I could not afford any extra payments in my life and got sent to collections. Ken Nibble was such an asshole, and I was traumatized dealing with him. Not only that but Barons Creditors and Midland Credit Management were bullying me and calling me irresponsible for not paying up according to the date they had to be "audited". I had to work two to three jobs while a full time student from 2007 until now just to afford everything. I was on the phone with Experian, Equifax, and Transunion for hours. I had to send an 18 page fax to these three to clear my name. I took a copy of this to Harris bank (now that the 2 grand was paid) and told them to take me off their 7 year black list that I was wrongfully placed on. The 7 year list is what bankers do to keep you from opening accounts ANYWHERE ELSE for 7 YEARS!! Once I took all these steps, I was finally settled credit wise and financial wise. I submitted a police report with the west dundee police which did close to nothing for me. Plus the FBI doesnt care because it's under 5 thousand dollars and they dont have the resources to help a person out such as myself. Harris bank, well I don't think I could ever step foot inside one of their branches ever again. I was pushed around for years and none of them even cared, nor did they seem competent to even know what to say to me when I asked how I could possibly be the one to be held accountable for this event.

If you need to use an ATM avoid this place. About a 90% chance the ATMs are broken, even if there…read moreis no sign or issue, you'll continue take cash out the machine will sit there thinking for 5min just to end up saying its broken. Complete waste of time.

Stopped by Chase today and Alma assisted me. She was very helpful and friendly. I didn't wait long…read moreand needed assistance with multiple items, all of which I was able to accomplish quickly. Thanks!!

I've been banking here for about ten years. Recently someone presented a conterfeit check for…read morepayment from my account. They handled it professionally and quickly. Special thanks to Kahlil and Stephanie who helped catch not only that one but another two weeks later.

This is the worst bank that I ever had to deal with. Incompetent. Putting fraud on my father's card…read morewhenever he goes shopping so it's declined. 3 people I spoke with and they can't fix the problem without going into the bank , w this virus going around. Extremely irate. He's deaf, I his daughter communicates with him, my name is under the file for communicating. One person said I have to bring my 70 yr dad in. I went off. This could have been handled over the phone and now i have to bring him in. Truly wish he would discard this bank

Pnc in general sucks!! Just to make an auto loan car payment you have to go to 80 people in one…read moreday!!! Like what the hell!! The bank in general is a scam! Never i will get another auto loan or a card with this bank!! They have issues processing payments and will not help anyone with disability as the bank it self discriminates disabled people! I will get the news as i have recording of all the people we talk to and yet they have no idea how to fix the payments. All those people that are higher as manager and gm just have the certificate but still have the same level knowledge as a regular employee!! Makes no sense! Go local stop going to big corporations as they wont contribute back to your community. Local banks are way better and offer more things. GO LOCAL!!!

We have been with PNC Bank for almost 20 years. Our closest local bank is this branch on Summit…read moreStreet in Elgin, IL. At a time when PNC is actually closing their local banks and turning them into "Solution Centers," which do not function as a normal bank and you cannot do normal banking transactions there, it's great to have a branch that is still normal and has a drive thru, etc. However, just recently, this branch has been a mess. Long lines out the door in the lobby, lines wrapped around the building in the two drive thru lines. Regularly there seems to be only one person working everything, although there can be 2-4 more people in the branch just standing around. Today was unacceptable. I am self employed and receive multiple checks from clients. It's just easier to run through the drive thru and quickly make one deposit. Don't trust the atm with good reason, and electronic deposit doesn't always work. We sat behind a car that was ahead of us, just ONE car ahead of us, that's sat at the drive thru terminal for 20 MINUTES and didn't move. Finally we couldn't wait any more, so we pulled around to the lobby entrance, I tried to go in and the door was locked. The lobby was packed with a long line. I was met at the door by the bank "hostess" and the security guard lady. They said the lobby was closed because it was too full and that I should use the drive thru. (We are talking through the glass door) I said I have been sitting in the drive thru with only one car ahead of me that hasn't been served and hadn't moved for 20 minutes and I just need to make a simple, quick deposit. What do I do? I asked what was going on. They then immediately raised their voices at me and said, "The lobby is closed. Use the drive thru." I repeated the problem with the drive thru and once again asked why there is such a problem inside and outside. They elevated their voices again, especially the security guard who got in my face through the glass and kept yelling the same thing over and over. Truly, what is going on here? Customers are not being served well by PNC and certainly not at this branch. If you are short staffed, assuming that's the problem, hire more people or borrow staff from other local branches. To be met at the door of a bank that's supposed to be open with such hostility is disturbing. Great way to treat loyal customers. You're welcome that we continue to do business there. Holy cow.

Customer service is awesome the tellers are extremely knowledgeable and helpful only thing I wish…read morefor is drive thru at the branch I bank at

The rudest staff I have ever encountered. I will be closing my account. They still use Covid as a…read morebuilt in excuse.

Horrible ' no one answers the phone short staffed and I was treated horribly still no resolution to…read morea 225$ payment lost in their system

Wish I could rate them negative. DO NO TRUST ANY FIFTH THIRD WITH YOUR MONEY! They are…read moreincompetent and enable thieves. Money was fraudulently transferred out of our account and they keep stalling and will not tell us how it happened or return our funds. It has been weeks. Better Business Bureau reports multiple instances of this and other questionable practices. There is also pending government action against them for fraudulent marketplace activity. Your money is safer under your mattress. The FDIC does not protect you from bank incompetence.

We have been using this bank for years, the staff is well educated on policies, they follow the…read morerules and handle everything professionally. Nicole is a great personal banker, and we couldn't be happier with the service and the down to earth people that work there.

Awful customer service. Too many bank charges. The polish girl thinks she's too pretentious! If she…read moreonly knew how foolish she looked!