I called to make an appointment for brake repair and was told by the call center that next available appointment was in 3 weeks. I took the appointment, which was a Saturday. The service center than advised me that I had a leak that was covered under my warranty and that I can bring the car back on Monday. I told him to just keep the vehicle. I have been calling since Monday and the first call they said they were waiting on inspector, Tuesday the inspector just left, Wednesday the part needed the warranty company was trying to get it cheaper somewhere else, Thursday no answer, Friday no answer. My car has been at the service center for a week now and I cannot believe these people do not call to even give an update. I am now going to have to drive across town from work just to see if someone can give me some answers since they don't answer the phone. read more

Took my car in for a safety recall. Got my car back weeks later, leaking oil, then blamed it on me!! I really love my X1, but I was heart broken they this to me. read more

The service waiting area is sooooooooo tiny. They only offer coffee and there is like 5 seats for waiting customers. For the amount we spend to buy a BMW you'd expect higher levels of amenities and service. read more

We need other BMW Dealership options in the RGV, the service at Bert Ogden BMW is terrible, everybody just passes the bucket to each other and they don't solve your problem, took my vehicle for spark plugs and oil change on Dec 27, 2024, Today they haven't called me for the spark plugs, I've called and left messages over and over, service guy tells me he was sick and in and out of office, three weeks later and still no call for service or letting me know my spark plugs are here, if you take your vehicle for service it's an All Day thing there, clearly they can't keep up and understand customer service. We buy from them 100k plus vehicle and pay for service warranties etc, we need to be able to obtain good service or at least a call back. performance starts at the top. read more

I discovered my car on the Bert Ogden website and completed the purchase remotely, as I was 400 miles away and couldn't be there in person. Unfortunately, both the sales and finance teams were poor in their communication, document preparation, and became very unresponsive after I made my deposit. Based on the terrible experience I endured for several weeks, I wouldn't recommend purchasing a car from this dealership to anyone. Screw this junk hole read more

Great when you purchase but the services are always the worst. I started driving my car to the dealership in Harlingen to avoid these guys and finally traded it in for another make. read more

After years of doing business with Bert Ogden BMW ! 2025 will go to a different dealership! People good people ! always end up leaving this establishment! Being left on hold for long periods and eventually the system hangs up on you.. And the worst service and service advisors! Do not expect anything from these people ! Just poor service! and untrustworthy people! Good luck ! To the people who gave 2-3 stars! Stick around you will eventually give them what they deserve -0- . read more

Amazing customer service! Ruben was so wonderful and helpful with my first BMW purchase! I am from Austin and was having a hard time finding exactly what I wanted. He located a vehicle that was on track to be at his dealership within 20 days that was exactly what I wanted! He held the car for me and sent photos when it arrived and kept in contact throughout the whole experience. I am so thankful for his patience and making this such an easy purchase. I am a lifetime customer. Thanks Bert Ogden BMW! read more

BMW Of Pharr - My new X3! - Auto Parts & Supplies Near Me - Pharr, Texas

I'm not sure how useful this is considering you don't have much of a choice in the Valley, but this BMW dealership really is sub par. Bert Ogen is your only choice in the Valley and they know it. The service guys--David and Amador--are as friendly and accommodating as possible, but that doesn't make up for the fact that the place is still severely understaffed and overbooked. They upgraded to a nicer and more convenient location a few years ago, but it still lacks in size and amenities for the huge volume of vehicles that it sells and services. I wouldn't go so far as to recommend you drive out of town solely to get your car serviced, but if you are going to a bigger city for some other reason, it would probably be a much more pleasant experience to get your service done there. And as for purchasing, Bert Ogden almost always has zero pre-owned cars in stock, so you're almost forced to go out of the city for that. read more

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Avoid this dealership if you're interested in a pre-owned car, the moment I agreed a price I was told everything was good then a day or so went past and I texted Mario who assured me it was being serviced, what a complete and utter lie. They sold the car and didn't tell me, I was willing to put down a deposit but they said nothing. If you want to buy a BMW go to San Antonio BMW. I will never buy from this dealership. read more

I have bought five cars from Bert Ogden BMW and have to say it's been the best experience for me from buying the car to servicing the car to just stopping by to get a coffee and say hi; service is excellent, everyone is very helpful and they go the extra mile to help you and make you feel appreciated. New car sales department runs very smoothly with excellent deals and the best warranty in the market and finally have to say the G.M. is an exceptional person unlike no other G.M. I have ever met or done business with both in a personal and professional manner someone that is irreplaceable. Keep up the good work and thank you for all you do. read more

BMW Of Pharr - Auto Parts & Supplies Near Me - Pharr, Texas

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took my car several times to get serviced since the low tire pressure warning repeatedly kept coming back. They "did everything they could and found no problems" but were more than happy to check if the rim was cracked, how convenient. I took it to a tire shop and within 5 minutes they found a nail in the tire that specifically kept showing it was low. Paid out of my pocket, i am now looking to switch cars. The service is subpar, not the first problem I've had with them.. read more

I bought my BMW m340i from Bert Ogden BMW in 2019. I had been taking my previous BMW 440i there for all its service needs. Their service department has been exceptional every time I deal with them. Everyone is friendly and honest and I feel that they care about me as a a customer. I just wanted to also say that everyone that has helped me at this dealership from Sales, management and finance has always been friendly and courteous. read more

I waited for over 2 hours to sign papers for my new car with the salesman and I. We had an agreement of when to come and I still had to wait for those papers to be printed, all while the salesman took test drives with potential buyers. Lack of communication and staff knowledge has made me frustrated about putting their customers first. For the amount of money that is spent on a new car, you would think they would go out of their way to ensure a positive outcome. All in all, with numerous other complaints, I would never return to the dealership to buy another vehicle. read more

Wow. I just read the reviews and I have to say I disagree with the disagreeables. Service department is exceptional. I've never had any problems with the people there. Yes, it's true, there are very few employees in the service department, but you seem to forget there may be cars ahead of you being serviced. I've used their shuttle bus several times and there I would get a ride to work or picked up from my home, if need be. Oh, and if you decide to stick around there is an El Pato to get a cold one and food at. We went to visit McAllen after San Antonio and met up with a real great salesman, Ruben Lopez. I've recommended many people to him and everyone just loves him. Super professional. This dealership is way better than the one in San Antonio. There... your wait would be 2 days or more with the amount of people there is in that whole San Antonio area. read more

my son was gifted a brand new BMW by my sister, his aunt, for his 16tg 16th birthday on 2/2017. Beginning 2019 we began to have problems overheating leaving my son stranded @SPI on the expressway on way home from porm,etc.We have taken it in 5 different times with service replacing 5 different parts.The last time my son was on the feeder road about to enter exp 83 when it stalled on him, nearly causing an 18 wheeler to rear end him-had it not been for the grace of God and my son quick thinking we would have lost him ! we were read more

I love my BMW and consider buying it as one of the best decisions I have ever made. The car itself is truly a superior piece of work. I cannot say enough positive things about the automobile itself. The management and finance people are incredible to work with and made buying a car from them an enjoyable experience. Sadly this dealership is really hit and miss when it comes to quality of service. They are always over booked and understaffed. The sales people are quite rude when they approach you and determine you are only on site to deal with a service issue. Even when you call in for an appointment and ask for a ride in the courtesy shuttle at a specific time you will usually end up waiting for an hour for it to return or be told that it is full. The cashier (the old bitter one) has a serious attitude problem when you attempt to pickup your keys from her desk. What really pisses me off the most is they sold my information to an extended warranty company who endlessly contacts me on Bert Ogden's behalf and harass me even after opting out of the service. When I mentioned this to other BMW owners they named Bert Ogden as the culprit in this practice as well. If you buy a car from them never give them your real phone number or the harassment will never end. read more

I'd like to say I expected the service department to be much better here. I don't like to complain and usually I don't but you have to improve the quality of customer service here. It's time to start asking customers who call in the right questions to expedite the quality of service. If I was going to buy my next car here I would say now I have to reconsider and go else where. read more

Juan Carlos Martinez, Body Shop. Mr. Martinez avoid EVERY phone call I made, thru different individuals all I got was a "hopefully will be done by tomorrow"; this project should take one day but it took more than a week to deliver. Car arrival 03/07/16, car delivered until 03/16/16. Had to escalate to Manager Louie and he was able to correct the problem. "Worst Employee of The Month" award goes to Juan Carlos Martinez #DaleGas. read more

Horrible experience in the service department very rude and unprofessional!! Never again doing business with Bert Ogden BMW!!!

Very bad experience with their SERVICE & PARTS DEPARTMENT I took a BMW 3 times on a wrecker for them to get me a key and they ordered me the wrong key and keep telling me that its the whole computer system on car... i have researched the key fob that goes for that car and have called other BMW dealers across the nation to ask their advice and they all tell me the same thing that the KEY FOB AND KEY ITS SELF DONT MATCH COLOR THEY ARE NOT FOR THAT CAR. now they are calling us that we have to pick up car by end of day today and we need to deal with parts department on our own because they are 2 different departments. .. read more

I recently bought my third car from this dealership (2012 VW Jetta, 2013 BMW 528i and now leasing a 2016 BMW 320i) and I have nothing but great things to say about them, from their auto service to costumer service to their knowledge about cars. They care about the costumer and help you get the best deal possible, and not to mention the best coffee machine ever, haha! Excited for the day I get to lease/buy my next car from them :) read more

Went down from Houston, TX to the Valley to visit my family and decided to go to BMW i3 event in McAllen with my wife. Test drove BMW's new fully electric car and it was a blast! Employees were very friendly and helpful. I'm in the market to buy an electric car and they took the time to answer all of my questions. They were not only very patient with me, but extremely knowledgeable. I will definitely be making my car purchase at Bert Ogden BMW, and will recommend this place to my family and friends without any hesitation. read more

This was a really good experience UNTIL the car was delivered. After the car was delivered, I had to call several times to get my finalized paperwork sent to me. I called to ask about the license plates 10 days before the paper plates expired and was told, "you must not have purchased a BMW before, it takes 60 days" and again not having a call returned. The ONLY call I have received was to tell me the plates were in and to confirm the shipping address. I have left numerous messages with sales and management and had ZERO returned. I even paid a delivery fee for the car (to Dallas) and received a toll tag bill in addition for the toll roads taken during delivery. Buy a car here to get a good deal, but don't expect ANYTHING in the way of service. read more

The service department at Bert Ogden BMW is POOR!!! They might smile and might greet, but they are always lying and telling customers everything is normal. My vehicles are under warranty and I do not know what to do since they do not care what happens customer vehicles. All they care is to be sitting down talking about girls. I feel discriminated by said individuals. It will truly be the last time I buy a BMW from them. I hope that whoever is planning on buying a car, to make sure to look somewhere else. They will be nice, but they will lie like there is no tomorrow. read more

If you want to buy a car, you have to look at their service dept. Of course, sales person must be niceto customer because they have to sell a car. But you have to see the service dept. I am not the type of person who ever reviews on the service. But I was so frustrated with the service and it took my precioius time for nothing. so I can't help but comment on my experience with Bert Ogdem BMW on 10th road. First of all, I didn't buy my car from there, but I had so many services from there since I had extended warranty. It looks like they would work on the problem charging so much thru warranty without fixing completely. On average, if I bring the car for service, I have to bring it twice or third time because the same problem never solved. So I had to bring my car repeatedly for the same problem. After all, they are saying I need to replace the part which is not covered thru warranty. If they fixed the problem in the first place, I didn't have to waste my time and warranty company would have saved money for unnecessary service. I need to question their professionalism too.. How can they fix the same thing over and over again.... each time with different charges. I don't even know what they are doing. I wish Warranty company knew what they were "milking out" warranty . Thy way they are doing brings down the integrity of the company! read more

Tried to work out a deal with with two different sales persons over the phone since I live a few hours away. I switched to the second salesperson due to the slow response time of the first one. Must have been a theme there because the second guy was just as bad. Extremely poor customer service, especially for a BMW dealership. Ended up buying from another BMW dealership where the customer service lived up to and exceeded the expectation of the BMW brand. I am a very laid back person and I have never written an online review, however I downloaded yelp specifically to write this. read more

Service is awful!!! I called to schedule my car for service on a Tuesday and the man at the service desk took down my name and no other info. He asked if I had bought the car there and then he went on to say that they had a slot open on Friday of that week at 9 am with a loaner provided. I asked him twice if that was all the info he needed and he stated that it was all he needed at that time. I called on Thursday, one day before to confirm and spoke to Jackie. She stated that she could not find any appointment and that after asking the service people nothing was written. This is horrible in comparison to San Antonio, I called them and they took all my info including my email. They emailed me two days before with a reminder of the appointment and one day before with a confirmation, now that's service!! I wish we would have better service in the valley and progress instead of regress!!! read more

I purchased 3 other BMW's in Dallas, before I moved down here. I like the Bert Ogden dealership here in McAllen. This has got to be the tiniest BMW dealership I have ever been to, but hey it is McAllen and not Dallas. The service department was very professional, and quick to service my car. Clean lobby, and nice employees. Soon as it is time for another , they will get my business. read more

My experience with Bert Ogden BMW did not only exceed my expectations, but has gained a new BMW client. I have been a Mercedes Benz owner for many years and have been sold by not only BMW but by Bert Ogden and their staff. Thanks to my salesman Ruben Ibarra and manager Ruben Reyes Jr. for helping us purchase and experience the drive of our 2014 335i ULTIMATE MACHINE!! Dale Gas!! Mr. &Mrs. Mares read more

I have had several bad experiences with Bert Ogden BMW. After purchasing a used BMW, I took it to Bert Ogden to be serviced. When I got the car back, a set of jumper cables and a roll of shop towels I had in the trunk were gone. The previous owner of the car also told me that the original tool set was in the trunk, until a visit to the service department at Bert Ogden, when it disappeared. After purchasing a BMW from another dealership, it was involved in an accident. It was taken to Bert Ogden's body shop and I was told I would get it back in 24 days. It has now been over 2 and a half months and the car still isn't ready. Every week the employees have a new excuse to why they are so behind schedule. I would not recommend this dealership to anyone. These experiences and others have driven me away from this business. I will never again purchase or service my cars here; I would rather go out of my way to another city to have work done on my BMWs. read more

This is my second trip to this location, I paid over 600$ for service on my bmw M235i and these services include cleaning out mass air intake, changing oil etc. Not long ago I was driving my car and I started feeling my car jolt and I took it to autozone and they said my mass air intake was going bad. I said theres no way since I RECENTLY got service done. They opened it up and it was filthy, like nothing had been cleaned out. Also after my service before, My car was left filthy, the inside was filled with dust , spots and marks all over. Anyways, I called BMW to not onlt complain about the mass air intake but also to ask about the charge pipe pricing. I spoke to some guy name frank who had helped me in services before(also not the best guy to ask anything for) and They were supposed to transfer me to parts but hung up. I called back and three times and I never spoke to anyone again because it just kept ringing and ringing. Ive had enough of this dealership and they have terrible customer service and no regard for any help. Dont buy a car here and definitely do not get your car service here for sure. read more

A typical bad dealership experience. As my gf and myself are currently shopping for a fun car. Since we were looking at the current offerings of Audi, Jaguar, Mercedes, among other brands we then decided to give our time to Bert Ogden BMW. Previous luxury car buying experience for both of us have always been excellent. The heavy handed sales push , or reluctance to assist a certain category of vehicle common in the lower tier high volume brands had been nonexistent. Instead our experiences have always been by knowledgeable staff explaining their vehicles and providing an informative comparison of their vehicles to their respective competitors in a friendly accommodating atmosphere. That was not the case at Bert Ogden BMW. When we arrived we were greeted by a friendly and quite energetic younger sales associate that approached our car to offer his assistance. We were actively interested in the M235i, which we articulated that was what we were looking for. The sales associate instead pushes us towards the BMW 5 series which is something we were not interested in. We deflect his push of a volume car sale pitch and instead focus on the black M235i. Once we head to the vehicle he starts speaking to me, yet i warn him the person that he needs to make happy is her. So he does, and asks what other vehicles she has been looking at. Instead of actually listening, all he can muster in his sales pitch is "ultimate driving machine" over and over. No professionalism or information on the actual vehicle or what makes the vehicle he is selling outperform, out class, or otherwise what would steer us towards an actual purchase. He instead berates her on how the other cars are crap and his car is the best without proof to back it up. Of course once we asked him to back up his claims, nothing, he was off script and unable to produce an honest unscripted genuine reply. He was stuck on "ultimate driving machine" pitch. Adding to fuel to the fire we see on the sticker an extra $5000 MARKET ADJUSTMENT above MSRP. Also known as, lets tack on to the price and see if anyone bites sticker. Once we called him out on it he said that was an adjustment for a popular vehicle, yet one that is so popular that it at the time still had not sold. I informed him that we don't deal with any dealership that attempts to play these types of games on the consumer, and that we were surprised by lack of professionalism that was coming out of this establishment. Noticing that we were not falling for this practice he offers to remove it and " work with us". By this time, we are done and politely excuse ourselves and leave. read more

I usually don't like to post reviews, but after the disappointing experience I had, I felt compelled to do it. I've done business with Bert Ogden BMW in the past and had a good experience that's why when I wanted another car the logical choice was to go back and get not one, but 2 vehicles. Unfortunately during the flooding in June we lost our 440i car. We had to cancel all the insurances we had for the car so we went to talk to Irene Ramirez in Finance. That's when my nightmare began! In JULY, we went and filled out all the required papers to get our money back. IRENE said it would take about six weeks..... 2 MONTHS later and after all the going back and forth we HAVE not gotten our money back!!! After calling 2 -3 times a day and getting no answer or return call from Irene we had to go talk to the store manager LEO LUNA. He "listened " to our concerns and did NOT make us feel any better. My question is: WHY when you're gonna buy a car fro them they roll out the red carpet for them, but when you are asking for a refund (MONEY YOU PAID) they make you feel like you are bothering them????!!!! I've never dealt with such apathetic and incompetent people!! But NEVER again will I go back to Bert Ogden BMW!! read more

i purchased a 2017 bmw x5 this past weekend. and, i was undecided about the whole process. my intention had been to trade in my mercedes for another mercedes or a landrover. but after visiting this dealership, i can't explain how nice everyone was to us, and we were there for quite a while. rico, our salesperson, was very knowledeable about the vehicles. he was very nice and patient. mr. leo luna, the manager, was ready to work with us, and ms. irene ramirez, in finance was very helpful and explained everything i needed to know. she even went the extra mile to show my 15 yr grandaugther what a typewritter looked like.. the showroom is very clean and comfortable. this was a good buying experience for me. i live in victoria texas but i plan to visit them again when i'm ready for another vehicle. read more