I had a POOR experience with this company. I tend to shop at smaller stores versus chains in the…read moremall because I feel they need it more. Instead of going to Banter to buy my daughter's Christmas Gift I came here. I ordered a nameplate for her on Dec 9th and was assured that it would be there on time for Christmas. I called and text in the days leading up to Christmas and got the run around. Finally I showed up right before closing on Christmas Eve and was told there was an issue with the shipment and it wouldn't be ready by Christmas. The staff apologized and offered me a small necklace free of charge so my daughter had something to open, while promising that the necklace would be there the following week and they would reach out when it's ready. Now here I am, over a week later and I'm being sent to voicemail and my text messages are going unanswered. Be careful with purchasing custom items from this store. It's one thing to purchase something there and in stock, but for anything that will come in later, this store may or not provide your item. I'll be reporting them to the BBB as I have not received any mention of a refund and haven't received my item.

Stopped by last week to get a custom bracelet made for my wife. Super fast turnaround and the…read moreengraving looked clean. The owners were friendly and answered all my questions. I'll definitely come back again. Thank you guys!

In these times of outsourced customer service , I've dealt with customer service at Executive Gift…read moreShop twice. Both times my issues were resolved with the focus on customer satisfaction. I'd recommend Executive to anyone !

Excellent customer service!! I made a minor error in my personalization request and Pete corrected…read moreit immediately to ensure I was happy with my purchase. Beautiful quality products, short lead times and fast shipping. I greatly appreciate the friendly white-glove service provided more than anything.

I have to admit I wasn't sure purchasing this type of gift online. They were able to fill my order…read moreas well as deliver it very quickly. I ordered a Miller Lite gift box with snacks for my boss for his birthday. I definitely will use this company again! Thank you so much! This company killed it!!

Absolutely beautiful basket and everything was perfectly. The service was great, came on time and…read morethe people are very polite

I coach in the NHLs "hockey is for everyone" program, which gives kids the opportunity to learn…read moreand play the sport at no cost to their families. Our old trophy place had shutdown due to COVID and we had our first tournament in two years and needed trophies and medals in short order. I went up ten days prior to the playoffs and they stated they could have the work done in a few days, and sooner if needed. They took time to help me select the trophies, medals, and plaques for the kids and even followed up to confirm the wording on some of the items, which corrected a mistake we had in there. They really were a pleasure to work with and made sure to let us know that submitting our tax exempt paperwork would save us money. Thanks to Cindi for all your help.

Crown Trophy is one amazing business. I order from them monthly they're always on time and always a…read moregreat price. I must've ordered at least 50 items from them Never once was their mistake. They make it so easy for me and I really appreciate it. Garys Gutter Service .

From repairing my diamond wedding band, to my antique silver Judaica , to my nostalgic…read moregrandmother's vintage costume (although he made no promises) Peter did it all. He offered phenomenal customer service and unbelievable workmanship. I feel like he is a long lost relative. Thank you so much Peter!

From customized jewelry, design and quality they are second to none. Andrew is wonderful to work…read morewith and the entire staff is super friendly. No pressure sales is a big plus.

Amazing space! So many great gift ideas! The children's clothing is precious. People that work here…read moreare super helpful and kind.

Lovely gifts! So…read moremuch variety and over the top customer service! You can get so many things engraved or embroidered in house. Sure to find something for yourself or a friend!

I was so excited to find this company! I had very sentimental glass pieces that I wanted etched…read more When I called, I spoke to a great guy who answered all my questions and engaged in the task and understood the sensitivity of the items. I drove over an hour (that's how important this was to me) and visited to see their work and bring a sample of the bottle to work off of. Meeting was great and work I saw was beautiful- I was sold! But, he said he would be leaving in a week and I would be in good hands. WRONG! The woman who took over was horrible- no design input, insensitive to the subject matter and just looked to find reasons to upcharge for every little thing even though I had discussed everything with the original man I signed on with. I finally had enough and just pulled the order. A waste of time and effort- huge disappointment for such a promising place. Do better.

I highly, highly recommend this business! I had dropped a very special off at an engraver in…read moreWallingford and they had me wait a week after telling me they could do it the same day, I drove about 4 hours total both times going. One trip to Engraved Products and the owner had it done in hours, not days!!! I can't say enough about the service and quality of work....if you need something engraved, then this is the business to go to!! Hands down!!! Thank You for making this gift ready in time for a very special Birthday!!!