Outstanding service. Marc was great. Fulfilled a large order on a few days notice with no fuss…read more Highly recommend.

The staff was awesome! Dj answered all my concerns over the phone and the item look so much better…read morein person. What can I say. Very good work here.

I wish I could give this place 0 stars!…read more My job ordered several plaques for a banquet we were having. It was short notice but we were assured that they would have them done on time. When we sent someone to pick them up the day of the banquet, Andrew was extremely rude and told us that he would call when they were done. We called a few hours later and were told they would be done in 15 minutes. So we sent a second guy to pick them up who was again verbally abused by Andrew and left empty handed. Finally, two hours after that, someone was able to pick up the plaques and, of course, one out of the three were wrong. We sent the incorrect plaque back to be corrected and then didn't hear from anyone for WEEKS. We emailed multiple times and never heard anything until one day the plaque was magically done even though we hadn't heard a word and had considered it a lost cause. Then, of course, they demanded payment ASAP even though clearly they didn't care to do business efficiently. We paid and are done with them. I will NEVER use Trophy King again! Rude, verbally abusive, and not able to come through on what they say. Never again.

We are a non-profit athletic association and have been ordering awards with both the Ramsey and…read moreParsippany locations for 10+ years. The work/quality has been excellent and all work has been delivered as scheduled. The customer service and professionalism of the staff can't be beat. Keep up the good work!

Handled a last minute request for two plaques as coach gifts -- the plaques were beautiful and were…read moreproduced quickly. Always great to support local business too!

From the owner: We are a family owned & operated, local storefront! We volunteer in our community and are fully…read moreinvolved with the active sports life of the Rivertowns! We offer custom logos and artwork for our entire line of items! We offer free delivery to all the Rivertowns! We cater to our neighbors with old fashion charm and not with big online gimics!

My son's football team won the Ivy League Championship this year. I wanted to give him a special…read morememento of the occasion. I showed up at the shop two days before Christmas with a small lion statue in hand and wanted something in time for Christmas. Jim was totally into it, helped me come up with something even better than my original thoughts, turned it around in time for Christmas. My son absolutely loved the amazing end result. These guys are great!

From the owner: We have been in business for 75 years. Custom awards include shadow boxes, crystal, retirement…read morebadge cases and more

In these times of outsourced customer service , I've dealt with customer service at Executive Gift…read moreShop twice. Both times my issues were resolved with the focus on customer satisfaction. I'd recommend Executive to anyone !

Excellent customer service!! I made a minor error in my personalization request and Pete corrected…read moreit immediately to ensure I was happy with my purchase. Beautiful quality products, short lead times and fast shipping. I greatly appreciate the friendly white-glove service provided more than anything.

Do yourself a favor and do not waste your time or money at this place. There is no shortage of…read moretrophy shops that can handle basic engraving and treat customers with a shred of professionalism--this is not one of them. I've used Trophies By Jay before, but this experience was so bad it permanently ended any future business. I dropped off two fantasy championship trophies for plaque engraving, which should be one of the simplest, most routine jobs imaginable. After an entire week of complete silence, I called for an update and was told, word for word, "Fantasy trophies are not the priority right now. I'll get to them when I can." No timeline. No apology. Just blatant dismissal. I gave it more time and called again four business days later, only to receive the exact same response. When I pressed for an ETA, I was told there was none and that he maybe could get to it by the end of the following week--nearly three weeks after drop-off for basic engraving. At that point, it was clear my order was never going to be treated with even minimal importance. Rather than taking responsibility or communicating like a professional, the owner became openly hostile and combative on the phone, telling me to come pick up the trophies so he "didn't have to deal with" me asking for updates. When I arrived to retrieve them and calmly stated I would be leaving a review, he had a full meltdown--stormed into the back room, started yelling, and ordered me out of the store like a child throwing a tantrum. Yes, the physical work is passable--but that is completely overshadowed by the astonishing level of arrogance, disrespect, and contempt shown toward paying customers. The owner clearly does not value people's time, does not understand customer service, and should not be running a business that requires any interaction with the public. If you value professionalism, communication, or even basic human decency, take your business anywhere else. This was hands down one of the worst customer service experiences I've ever had, and I will never return. I strongly recommend others avoid this place entirely.

Needed a last minute trophy, Jay had it ready in an hour. He asked how much I wanted to spend and I…read moresaid around $50. He had the trophy ready for pickup an hour after I reached out, and only charged me $35. Nice guy great business highly recommend