Just found the shop I'll be using from here on out. I got an AC compressor put in, but it went out…read morea month later through no fault of the car doctor, it was just a defective part. Usually in a situation like this I have to fight with the shop to get something done though I'm within warranty period but The Car Doctor said to bring it on by and he will take care of it, and can you believe I got it back the very next day! I thought I would at least have to pay for the serpentine belt that broke but no, come pick it up, no charge. No wonder their ratings are so high on Google and social media. I very highly recommend this shop.

We ended up with car trouble while visiting in Nacogdoches TX today. We went through yelp for…read morereviews but there were none. Nonetheless my husband drove the vehicle over to the business. They drove my husband back to our hotel and let us know when the truck would be repaired. They called when it was repaired and came back to the hotel to pick him up. The cost was fair. We were so lucky the truck broke down today rather than tomorrow when we were heading home. Nice people so hope you give this business your business if it is needed!

I requested that franky charge my ac as it was blowing cool to warm not cold. That he find a oil…read moreleak that was leaking onto my serpentine belt and my passenger seat was laying flat and the awitch wouldnt work to go up only down. He told me to drop it off abd he would take a look. Before i dropped it off i had to go work in shreveport i noticed on returning that the oil was low and added some when i did i lost the oil cap so then had to go help a friend jump her car off which is where i noticed i had forgot to put on the cap so i dropped the car off with the keys in the seat and sent him a message wxplaining what happened and that id bring a new cap by asap in the morning and i did 2 days later he calls me and tells me hes gonna have to charge me for the diagnostics(which the dealerships dont even do anymore) seeing as i already researched that the car holds 2 can total of freon and it was cool just not cold so waz prob just a half of can or a whole can low and i already knew it was 5he switch on the seat so the only diagnostic that was needed was where isbthe oil leak? So i tell him ok just call me before doing any repairs with the quote. 2 hrs later he callz says he put 3 cans 9f freon in and it was holding it good(amazing since the car only holds 2 and had some in it already) that he sat my seat up to upright positiin and disconected the switch and then that the oil leak was a crank shaft seal leaking and that my belt was swollen and would need to be replaced soon so he said $200 f9r the switch $250 f9r the seal And for charging the ac and diagnostics i owed him 280 bucks right then so i paid him his 280 even though all he really did was add 5 qts of oil look to see where oil was coming out and use a drill to raise the seat up to sitting position. I say thiz because whenbi go to pick up my car im back8ng out to leave ac 8s blowing Hot not cool not cold, HOT and the battery light comes on as well as powersteering light im like wtf when i dropped this car off it had no lights on on the dash now it has 2 and the ac iis worse than when i brought it in he couldnt possibly of put it freon at all in it a little ways down the road it dies compmetely i look no serpentine belt i call a ride and curious we ride all the way back to the shop and we see no shredded belt anywhere so he let me leave his shop without putting my serpentine belt back on. I go spend 70 on a new belt then after the belts replaced my ac goes back to doing the exact thing i dropped it off for and is blowing cool not cold. The only explanatiin 8s he did nothing to it. He charged me 280 bucks and all he did was add oil, tell me where it was leaking from. I then had to go buy a set of guages and a can of freon it took half. Worked amazinhgly after that. So fair price hell no. Good custimer service hell no. And quality? No for 300 he could of at least replaced the belt, but no he let me pull out without one entirely. And at the end of the day he lied to me outright about the freon. Thought bc i am a woman i wouldnt know anything. He was sadly mistaken. And i will never let him touch my vehicle again. I will never recommend this shop to anyone.

I am a 73 yr old woman living by myself on a limited income…read more I am very impressed! He was very honest & professional. Am reasonably priced. Thank you. I highly recommend this auto shop.

Troy is the owner/mechanic. He is honest and charges a fair price for repairs. He has repaired many…read morevehicles for us over the years.

Our truck broke down while my son and I were on a historical road trip thru Texas. Our truck died…read moreand needed a fuel pump. I didn't know anybody and when the wrecker picked us up, he took us to one shop that couldn't help us but he called 4 other shops and east Texas hydraulic and auto said they could get to it the next day. We dropped it off at 12:30. He called the next morning at 8:15 and said the truck was ready. The cost was the same if I had taken it to my shop in Flower Mound. He said he knew I was out of tower and I needed to get back on the road. He was very friendly and professional. He came and picked us up from the motel. If I lived within 30 miles of nacogdoches he would be my mechanic. I will give them a 5 star any day.

I am writing this about 4 yrs late but here's my 2 cents. I had some van repairs done at National I…read morehave always regretted it. There was more wrong with my van after they worked on it than before I left it there. These guys are either seriously stupid or the biggest crooks in town. Please take your vehicles elsewhere for servicing.

Id like to share my terrible experience with National Automotive Service Center in nacogdoches on…read moreUniversity Drive. I urge others to be cautious and consider these actions before entrusting them with your property. Approximately two months ago, I entrusted my vehicle to the National Automotive Service Center for repairs for a sound coming from engine. I was quoted $2,743 and then gave the okay to go ahead with repairs. They were the only ones I called with availability. On 6/25/24, I observed my vehicle parked at Fuzzy's Taco Shop on North Street. I saw the mechanic I previously seen at the service center sitting at the bar, where he was drinking. Upon inspecting my vehicle I discovered vapes and opened vape packages that were not there previously and keys left inside. I confronted the mechanic, instructing him to return my vehicle to the shop, because I didn't authorize the shop to use my vehicle for these purposes. Video evidence of him stating he knew what he was doing and it was illegal. I then reported the incident to higher management (Justin) who initially claimed that the vehicle was being test-driven. I explained that this was not the case, as the vehicle was at the bar with the mechanic. Which by his facial expression, didn't seem like the first time he'd known of this. But first time he got caught by customer. The manager then admitted that he had permitted the mechanic to take my vehicle to his home for lunch. Video evidence of that. The manager advised me to return later to speak with the owner. Both the owner and manager repeatedly (on video) justified their actions by stating that it was common practice for employees to use customers vehicles to run personal errands and obtain lunch. They additionally cracked the coolant case in my vehicle and engine light is on - that was not broken or on beforehand. I did instruct them to not touch my vehicle anymore. I did not trust them and was going to speak with lawyer. (So my vehicle Is no longer under warranty with me doing so). National Automotive also added an additional $300 + fee for machine shop which I was not aware of. Stated they fired employee responsible for incident. At first they did not offer any compensation for my bill for their employees misconduct. Then today (6/28/24) upon speaking with Erin Bailey (Owner) she offered a $100 sfa student discount off my bill and that to them was a satisfactory resolution ... because if I didn't pay the $2,961 after 30 days they'd began process of owning my vehicle. I have been taken advantage of for their negligence and unprofessional behavior. All I have received was attitude from Manager and Owner while handling this. Owner stated she is more concerned with paying her employees then honorably making this right. An employee at Fuzzy's Taco Shop confirmed that the mechanic, Rick Goehry, has been seen on multiple occasions using customers vehicles to visit the bar while on duty. I paid $2,961 to National Automotive for their employee to be intoxicated while joy riding in my property (no telling how many times) while "out for a test drive." But apparently is justifiable because my car no longer makes a noise. Such poor handling from this shop and I urge everyone to not do business here.

My girlfriend gets tires and everything done there so I called to see if they could install a…read morecomplete headlight assembly on my old 2007 Prius. They did and it only took them around 30 minutes and only charged me $65 since I had the part. Fast, friendly, good prices, and convenient.

I had an issue with my tire and Robbie & the team got my car fixed up and ready to go swiftly…read more Would highly recommend!!! Thank yall so much for helping me out!!!

Horrible Service!! I requested they call or text me the repair cost for approval, MY REQUEST WAS…read moreTOTALLY IGNORED!! They replaced an ICP sensor on my Ford truck. The parts cost 250, they charged 640 in Labor!! There hourly labor cost is 140 an hour!! OUTRAGEOUS!! I researched the cost of an ICP sensor replacement and found they average 300-500!! This place is a rip off!! They charge 4 1/2 hours for a job that should take no longer than 2 hours!! I'm a retiree on a fixed income and don't appreciate being ripped off by Wells Automotive!! Won't Ever Go Back, If Your Smart, You Won't Either!!

First off they're not open on Saturdays which I think is pretty dumb. The amount of time that my…read moretruck was supposed to take to get repaired should've took a week. It took three weeks for them to say that my vehicle was done my 1998 DODGE DAKOTA the repair took longer than it should've been. I had to call them to let me know if the vehicle was done or they can't find these parts and etc.. Every time I will call this lady will say that they are out to lunch every single time then they told me they need this part for my truck and they couldn't find it so I drove three hours to bring it to them and three hours back home and they did not even use the part they use what was on the vehicle already and then a couple of days later I called them to see if it was ready and they said it was ready. They're so worried about their money instead of repairing someone's vehicle, I drove to go get my vehicle and on the way back home I was having to stop because there was problems to sum up this review I paid almost $1000 for the truck repaired and I brought it home and they created more problems that I have to get fixed oh and on top of that I wish I would have pictures to show y'all. They put 27540R20 tires on the right side of my truck and then 275/45R20 on the left side which I thought was pretty dumb. and also they did something to where my reverse lights will not turn off at all.

The biggest family run, "God fearing Christians" scam shop you'll ever come across!! How they are…read morestill in business is beyond me! READ ALL THE ONLINE REVIEWS BEFORE EVEN CONSIDERING THIS PLACE! They are wolves in sheep's clothing! Will charge you for unnecessary, shoddy work & claim to replace parts but then you find out you were scammed & royally screwed! They "replaced" the engine in my daughter's truck with one "they happened to have lying around" that was supposed to go into another customer's truck but they hadn't decided on the job yet. Fast forward, $15K later, they not only did subpar work but when she had issues that they would not take responsibility for, she decided to track down the company where the engine came from to get some warranty info directly from them. WHAT A SURPRISE TO LEARN FROM CUMMINS THAT THE SERIAL NUMBER ON THE ENGINE WAS FOR HER OWN ORIGINAL ENGINE! All they did was paint it & put in "fancy" freeze plugs. They are being sued by FASS Fuel Systems and the type of situation we experienced seems to be their MO! Take people for 10's of thousands for shoddy work and/or work not even performed! Also, good luck suing them because they knew what they were doing when they put their shop on the same land as their house. Since it's declared as a homestead won't see a dime unless they sell their home! Do a deep dive on Tommy's criminal history also! Makes for a good read!

Very dishonest people.. Did business with them way before the TV show. Back before the fancy shop…read moreand new homes. Tommy loves to put liens on peoples trucks then sells them. That and charging for parts and items and never using them. But if you have $20,$30 or $40k that you want gone please call Tommy at 1way diesel he will gladly take that money and then some..