I was able to get right in and the service department was very nice and professional.read more

If I could leave 0 stars for this dealership I would. Where do I start? From start to finish, this…read moredealership has been an absolute nightmare to buy a car from. DO NOT plan on buying a car from this place if you live out of state, unless you want headache after headache. You can call and talk to 5 people and be told they will call you back and guess what? THEY DON'T. Employees at this place are extremely unhelpful and could care less about your time. We bought a vehicle from this dealership on 11/9 and live about 2 hours away from this dealership in GA. 1st issue; Took over 2 hours for them send over the CORRECT contract to our bank so that they could write us a check that morning, so we sat at the bank until after they closed because of this. 2nd problem; We drive 2 hours to the dealership (called to let them know before we left that we were on the way), and the vehicle wasn't even ready. Had to wait for them to fill the vehicle up with gas after we sat there for 2+ more hours to finalize everything. 3rd problem; Paid full price for all weather mats that were literally taken out of another vehicle on the lot, visibly used. At this point my wife and I were ready to go, so I bit the bullet and just cleaned them up myself when we got home. Braiden and Alex both who helped us seemed to have no idea what they were doing the entire time. Braiden was new, so I can understand, but Alex who was "training" him was extremely inefficient in the entire process, who ended up leaving throughout the middle of the process. This now had us sitting there with someone very new (not his fault) and waited 30+ mins at a desk for the finance manager who apparently didn't even know we were waiting after we asked 3 times how much longer this was going to take. 4th problem; We have now had the vehicle for 20 days, and the bank we financed with still hasn't received information, the tag office also say that they haven't received anything. They failed to date our tag for a month out, so we had to get a temporary tag just to be able to drive the vehicle legally. This was after we called and they assured us a new temp tag was being mailed. Jeremy (The General Manager) has seemed to try and be helpful, however good luck having his employees forward any messages for him to call you back, you will have to keep calling and eventually get his direct number for communication. Jason who we spoke to 2 times never relayed our message for Jeremy to call us back ASAP due to the constant issues. STAY AWAY FROM PLACE.

Very friendly and got the job done fairly quickly. Was needing to get 4 Power G in my car and air…read morein my tires and it all got done easily and quickly!

dustin did amazing, had me a new tire in less that 15 mins. They're all very nice and definitely…read moreearned themselves a new customer!

Kevin and Bob did a great job replacing some glass in wood windows that were broken by a storm…read more Would recommend.

I've used them twice in the past 6 months. The first time…read morewas excellent, they did a great job on the back glass of my Grand Cherokee. The second time was a back window on my Toyota Tacoma. They did a terrible job on this one, the window was not installed properly and leaked profusely when it rained. I took it back to them and instead of removing it and reinstalling it properly they just pumped more caulking into it. Update: It still leaked after their attempted fix. I ended up having to take it to a professional back in Virginia that I know and trust to get it fixed properly. I ended up getting a new window again because the one that this company installed was inferior quality and ill-fitting. I will no longer recommend them and will not be using them again.

Junior is the best!! He helped me find a nice set of wheels and tires! And gave me a heck of a…read moredeal, i definitely recommend going to see them!!

Dishonest. Does not honor their work. Over charged. Not knowledgeable about the work being…read moreperformed. Rude. Went in to get radio installed. Was not installed properly. Went back and did not honor word to correct problem. Wanted to charge me again.

Ultimately, I have to say, I regret buying my vehicle from Damson. They sold me a new vehicle with…read morea faulty steering control module that caused a persistent squeaking noise. I discovered this defect within 24 hours of receiving the vehicle. I asked three separate times, making two separate trips to the dealer location, to have this issue addressed. Rather than taking care of it, and of me, they told me to take it to a dealer in my own town. One would like to imagine, now in their third generation of auto sales, the Damsons would understand the importance of customer service and satisfaction. Unfortunately, since buying my vehicle from this location, I have discovered I am not the only one with similar issues. Wish I'd known beforehand. Consider this review as your heads up.

AVOID. Called about a vehicle days ago, stating I wanted to test drive it today. Drive 2 1/2 hours…read moreaway, 10 mins before I get there they say its sold. Huge waste of my time. I'm sure it sold days ago and they were too lazy to check. So I wasted my whole day for nothing.

super work. great guys. Ronnie and Gavin done an awesome job. in less than an hour they were done…read more truly awesome.

Awesome car buying experience. My sales person, Clay, was helpful and great at communicating. Will…read moredefinitely use them the next time I need a car. Great price for the used car as well.

I was as satisfied customer of Sand Mountain Toyota UNTIL TODY. I moved to the Guntersville area…read moretwo years ago. I have been pleased with the service that the Sand Mountain Service Department has performed on my 2009 Tacoma TRD Off Road Truck and my 2020 Tundra SR5 Truck. I purchased and financed the 2020 Tundra S5, from Sand Mountain Toyota as I didn't have a relationship with a local financial institution at the time. It was a pleasant experience. Today, I stopped in to purchase a new 2022 Camry SE. I explained to the sales representative that I will be selling my 2009 Tacoma myself and financing the balance of my purchase through my Credit Union. I stated that their website showed that had some Camry SE's in transit. Only three feet from the front door, the sales representative stated that those vehicle in transit are already sold and continued to inform me that since Sand Mountain does not sell their vehicles above the MSRP they REQUIRE that their CUSTOMERS MUST FINANCE THE VEHICLES THROUGH SAND MOUNTAIN'S SELECT FINANCIAL INSTITUTIONS. No options were offered to order a vehicle for me. The sales representative repeated (I paraphrase because I was so shocked I can't remember his exact words) Sand Mountain Toyota will NOT sell a vehicle to a customer that will not finance their purchase through Sand Mountain Toyota's lenders . In shock, I informed the sales representative that I will no longer do business with Sand Mountain Toyota. I explained that I have vehicles serviced here but will not take them elsewhere. I explained that I will not be told who I will finance my purchase through. I value doing business with companies that respect and values me and my values. If Sand Mountain Toyota's Sales Team were to speak with their Service Team they would find me to be a valued customer that is easy to do business with. Even when their service department improperly added transmission fluid to my vehicle. I didn't complain. I understood mistakes happen. No attempt was made by this individual to retain me as a customer. Never moving beyond three feet from the door way, his response to me showed how little he/they value loyal customers. After I restated that I will no longer do business with Sand Mountain Toyota as I will not be told who I will finance my purchase through. He repeated, well we don't sale cars over MSRP so we must finance the vehicle. I Value Toyota Motor Corporation. Their business principals are based what the CUSTOMER values. Toyota Motor Company provide world class service and produces the most reliable vehicles in the world. So I'll seek out and purchase my 2022 Toyota Camery SE through a TOYOTA dealership that understands the value of the relationship of a good customer.

I wasnt going to complaint when I bought a 2016 Ford Taraus on 2/19, 2026 with a trade in of my old…read morecar, when the Sales Manager said I couldn't have a warranty on the vehiclle unless I got a loan from them. I wanted to pay cash for full price, but they said no warranty On a cash purchase. I wasn't going to complain when they promised me the car's Satellite radio would work & it is also was listed in car manual but it didn't. I returned the car next day at noon & Sales Manager handed me a paper of special instructions to remedy Satellite Radio functionality however it didn't. The car dashboard kept saying return to dealer. I wasnt going to complain when I brought the car again on that same day at 4:45 pm for them to take it to a Ford dealership. I decided to cancel the deal and I received my old car back the next day & was told the loan would be cancelled, along with me signing paperwork. I'm only complaining now cause today, less than a week from the purchase of the vehicle which I had returned, I receive a text from their automatic loan system stating they was going to charge me tomorrow, one week from the date of the purchase.. I called & spoke to the Billing Manager who said "They forgot to cancel the loan." I felt compelled to contact my bank to cancel my credit card to ensure I didn't get charged and reissue a new card. This was important to me in that I wouldn't get charged for a cancelled vehicle purchase. Now I have to wait 2 weeks for a new card to be mailed to me.

"I was very impressed with the level of service we received. Everything was handled professionally…read moreand transparently. Ask for Petie.. he was very knowledgeable and helpful throughout the entire process.