Here's a quick review you can copy and paste: Took my 2024 F-150 to Bob Bell Ford's Quick Lane for a full synthetic oil change and tire rotation -- couldn't be happier with the experience. They had me in and out in under 45 minutes, which is impressive. What I really appreciated was that they pulled it right up front in the Quick Lane bay, so I could watch the entire service from the waiting room. No guessing, no wondering -- just complete transparency from start to finish. Professional, efficient, and no upsell pressure. This is how a service department should run. I'll be back for all my routine maintenance. Highly recommend read more

Got lug nuts for my car. Then when getting new tires at Pep Boys, was told that lug nuts were wrong.Called Bob bell parts. Confirmed they gave me wrong parts, did not have anyone to bring me the right ones. They were closing in 30 minutes. So had to pay Pep Boys to get them at a more price. And they are right down the street. read more

Service Department had my card for 2+ weeks, communication was poor. I tried on multiple occasions to get the car back and they would not return it to me. When I finally got it back (unserviced) they had killed the battery. Manager Rick was less than helpful, borderline rude. Shared on yelp over a month ago, first post was deleted. Posted again same day and Heather - just responded. Fairly sure by the copy and paste responses by Heather that it's a bot responding. Over a month for a response - par for the course - terrible customer service. I like how the response tells me to reach out to Rick, I have already spoken with Rick and he was less than helpful. Bottom Line - don't bother going here, it is a waste of your time and will only frustrate you. read more

I had a water pump replaced on my 1-year-old Bronco parts and labor took a about 4 days. Now every time I put the heat on I smell fuel fumes. However, I do love the rental I able to get for the low I have extended warranty, I hope the new repair is covered. I'll keep you posted on my service. read more

from the moment you walk into the door it is super inviting! i wanna give a huge shout out to parker for being the one who help me find the car i wanted and nick who got prices just right for me. although i worked with those two i met most of the staff and everyone was so up beat and friendly! everything was extremely clean, including the bathrooms. they offered complimentary warm beverages and cold, along with snacks. the huge thing about buy a car is not feeling pushed or scammed. through the whole process i never felt once that way. although this is my first ford, im hoping to stay with them for a lifetime now! read more

Bob Bell Ford - Auto Repair Near Me - Glen Burnie, Maryland

Need passenger seat on right in front to be able to manually work or put motorized one in like drivers front seat Need middle screen to show apps and work read more

Bob Bell Ford - 2024 Ford mustang Ecoboost - Auto Repair Near Me - Glen Burnie, Maryland

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2022 Chevy P/U which I found out the next day had some repair work done to the rear quarter panel. Clean Car Fax. Really bad bondo job that I didn't catch in the walkaround because it was dirty from rain. Sales manager refused to repair it. Also had some surface scratches that my sales guy said they would fix, but a no-go on that as well. Now when I go to sell it or trade, I will have to apply a discount unless I get it fixed myself. I've been buying trucks locally for over 30 years. Bob Bell lost a customer for life, and I'll make sure all of my friends and family are made aware. read more

Mistakes happen. How you recover from them as a business matters. Service at Bob Bell owned their mistake perfectly.

Took my FORD EXPLORER in 3/20/2026, for Recall, had a 8am appointment got there, girl at desk couldn't find me, so she said give me your phone #, then told me that appointment was for yesterday, I told her that's impossible because I made the appointment on the 19th around 1 o2 2pm for the 20th. Then they took my key and my Husband asked the Tech JOHN, how long they would have the car, he said probably just a couple hrs. We left 2 phone #s cell and home, waited all day even called them twice, left messages to find out if my car was done its now 2:30 pm when I left the messages, no one ever called us back. Now it's Saturday, hubby is breathing fire, he calls they sent him to message, finally he said let's go get the EXPLORER, 10AM, because they close at 1pm. We get there guy at desk, asked me who the Tech was i said JOHN, he looked it up, and said it says he called yesterday to say it was ready, NOW your already passed, because we never had a call back, and the they LIE TO YOUR FACE, OR MAYBE JOHN MADE A MISTAKE DIALING, BECAUSE I GET ALERTS ON MY CELL, AND MY HOME HAS AN ANSWERING MACHINE. SHABBY, UNPROFESSIONAL, ON THEIR LACK OF COMMUNICATION , SO DONT LEAVE THEM MESSAGESBECAUSE, YOU'LL NEVER GET A CALL BACK​ read more

This is for the Quick Lane Oil change service in Glen Burnie . My Wife takes her Sante Fe in for an Oil Change . Service Writer tells her that her brake fluid needs to be changed and flushed as soon as possible . She didn't call me and made the decision on her own and was ripped off 190$ for a service not needed on a car with only 25k miles . I hope you enjoy that 190$ because you lost my service and will never come back to Bob Bell Ford . Customers beware Bob Bell Quick Ln will rip you off for services not needed . Karma is a bitch and I hope that Service Writer gets his . Nice work Bob Bell I hope you choke on that 190$ read more

I am beyond appreciative of the customer service and care performed on my vehicle. I purchased a Ford Focus in Michigan (which does not require a vehicle inspection). I was honestly freaking out, and I took my used car (with issues) to Bob Bell. Stephanie and Jessica held my hand and kept me updated on the costs and concerns they identified. Thanks to their work with me, I was able to get my car passed inspection and saved a lot of headaches. If you have a Ford, this is where I am going, and I recommend you go as well. read more

I worked with Dave Morgan in the used car part, and he was awesome. Super fast, took 30 mins, and I was in a new truck. Great guy. Will 100% buy my next vehicle from them again. Thanks! read more

just took our 2018 explorer here for a recall for the toe link, they said it needed rear brakes pads and rotors. I declined being mechanically Inclined enough for brakes. to verify the concern I removed the tires and the pads do not need done at this time. they tried to rip me off for 800 dollars on a service that does not need done! you can't be mad at the poor mechanics they have working there with the labor rate double what another FORD dealership is 30 minutes up the beltway they are probably doing anything they can to make a paycheck! this place is a scam. As is most dealerships anyway. I worked for one for 10 years Myself so I know the game... but this place is on another level. read more

I had to give 1 star because zero is not an option whatever you do! DO NOT BUY A VEHICLE from this places! They sold me a truck and a week later it was in the shop and they had it for a week, I get it back and the check engine light comes on I take it back and then had it another week. Get it back have it for 2 weeks and then it was messing up again this time they had it for over a month! I finally pick it up had it for 2 days and the check engine light is back on! Up until this point everything was covered because I only had the truck for 6 months now they are saying nothing else is covered even tho I bought their extended warranty they want to charge me $4000 when they have had the truck more then I have so I'm not the reason for the issues they sold me the truck with all these damn issues! If you want a truck go somewhere else because with this place is a rip off!! read more

Dave Morgan and Ron Carfine were top notch amazing! did everything they could for us and made a deal happen. Very friendly!

This dealership attempted what I believe to be one of the most egregious scams in Ford's history. My experience with Bob Bell Ford of Glen Burnie was extremely disappointing. Unfortunately, I cannot give zero stars, which only adds to my frustration. Rather than engaging in a back-and-forth over the questionable actions they attempted, I chose to quietly pay my bill and leave. I believe the pen is mightier than the sword, and this formal complaint serves as my official record against the dealership's conduct. BACKGROUND: Since purchasing my Bronco, I've enhanced its performance and aesthetics by adding custom wheels and tires just like 70% of Bronco owners, rode on them for over a year but a recent scrubbing noise led me to schedule diagnostics at Bob Bell Ford in Glen Burnie, MD with Service Agent J (I won't drop his full name). Despite my clear timeline, the dealership delayed service with unrelated recall claims, failed to perform a proper inspection, tech failed to posses the fundamental skill of removing a wheel lock and ultimately attempted to charge $270 for diagnostics that were never legitimately completed--while falsely attributing the issue to oversized aftermarket tires to deny my warranty coverage and had the nerve to actually document that as the issue. They recommended an unnecessary front axle replacement costing $800-$3,500, even though Maplecrest Ford in NJ later resolved the actual problem--a small piece of debris between the brake caliper and cover--for just $125, along with other minor adjustments performed by Mr. John Davis and the wonderful team over at Maplecrest Ford in NJ. J the Service Agent and Bob Bell Ford's actions misrepresented the issue, bypassed legitimate warranty obligations, and suggest deceptive business practices. I request reimbursement of the $270, an investigation into their warranty handling and service practices, and corrective action to ensure accountability. This entire situation appears to be an intentional attempt to defraud a loyal Ford customer and circumvent consumer rights. It is unethical and borders on unfair and deceptive business practices, potentially violating consumer protection laws and UDAP statutes (Unfair and Deceptive Acts and Practices). To summarize: * Bob Bell Ford performed no valid diagnostics and misrepresented the issue * They attempted to deny my extended warranty coverage without cause * They failed to resolve the original issue and delayed service under false pretenses * Maplecrest Ford resolved everything professionally and affordably with transparency This is unacceptable and this complaint has been escalated to Ford's corporate offices for resolution. I will follow up with the final results and keep everyone posted. read more

I would like to give a special shout out to my sales agent, Terry James and the finance agent, Chuck. After communicating with Terry for only two days, I traveled all the way from Alexandria, VA to this location for an amazing deal that was advertised on their website. My car was wonderfully detailed, filled with gas and ready to go for a test drive (and to go home) Although I had a discrepancy involving my PRIVATE (not theirs) finance loan, Chuck and Terry were STILL willing to work with me. I was even provided a shuttle (there and back) to my nearest bank. Again, THANK YOU Terry and Chuck for providing OUTSTANDING customer service. I will be sure to recommend your business to family and friends. read more

By far the most miserable service experience. No accountability to the customer whatsoever. Vehicle sat untouched for a week before anyone began work. If you want updates you have to call and then hope you get a call back when they say "they will check." Extremely hesitant to work with customers on rental vehicles. Staff is the definition of shoulder shrug and not our problem. read more

Well I stay too slow promise things back it took 3 times getting the recall the right way! And I not sure it is right yet' time will tell! Two stars just because I finally got car back they don't call you back when you leave a message all these recalls are ridiculous for the money we paid for new cars get them right! Most workers aren't that friendly and they left my car a mess! read more

If If I could give this horrible place zero starts, I would! Kirk Small and Dan Buckler are managers who are extremely unprofessional, disrespectful and really don't care about customer service. I'm not sure if they told me to shut up because I'm a woman or because I'm a minority, or both. Whatever the case, if you are a female avoid this place at all costs! If want great customer service, go to Crouse Ford because they know how to speak to people in a respectful way! read more

Between March 10 and April 3, my 2013 Ford Focus was in Bob Bell Ford's service department three separate times, and not once was the issue actually resolved. Each time I left the lot, the car broke down again within a few miles. For context, I spent 15 years working in service and parts at a Lincoln dealership. I know how this process should work. I also know what thorough diagnostics and real quality control look like, and unfortunately, this experience has been the opposite. The original issue was a slipping transmission. I suspected the TCM, which I knew was covered under an extended warranty. Initially, Bob Bell Ford told me it might be the shift motors. Then I was told it was the TCM after all. That part was replaced, the car was test-driven, and I was assured it was good to go. It wasn't. The car broke down before I even made it halfway home. With the dealership closed, I had no choice but to limp the vehicle home while it slipped out of gear multiple times. I brought it back again. This time, I was told the issue was the shift motors. I approved the $925 repair. Once again, the parts were replaced, the car was test-driven, and I was told everything was working perfectly. It wasn't. Less than five miles from Bob Bell Ford, the car broke down again. Same issue. Same story. I brought it back a third time. Now I'm being told the real problem is the clutch, and I'm looking at a $4,200 repair bill. After two failed repairs, two dangerous roadside breakdowns, and nearly $1,000 out of pocket, I'm somehow expected to trust this new diagnosis? How was the clutch issue missed in the first two visits? Were the test drives even done? Because twice now, the vehicle has failed within minutes of leaving the dealership, and I was driving carefully just trying to make it home safely. At this point, I've been stranded twice, spent hundreds on ineffective repairs, and am now facing a multi-thousand-dollar estimate. All within a few weeks. It's unacceptable. If you value your time, your safety, or your money, I strongly suggest you take your business elsewhere. My experience with Bob Bell Ford has been nothing short of a complete failure in service and accountability. read more

To say I am not surprised this business isn't accredited is an understatement. Also seeing the number of 1 star reviews isn't a surprise either. Let me tell you of my Bob Bell odyssey. First off I purchased an almost brand new 2017 Ford Escape from them (had about 3900 miles on it). They told me it was a financing thing that fell through from the previous owner so they gave me a decent deal. Car was great for about 4 years but I don't drive that much (car currently only has 58753 miles on it in 7 years of ownership). I keep up on its maintenance as well. The A/C in this thing is the biggest piece of crap I have ever come across (with the Bob Bell Service Dept. a close 2nd). First time the A/C went belly up on me was two years ago. I took them the car and they claimed to have fixed the issue after having it for a week. I get the car and drive 5 min down the street and same issue with it. I take it back in and they proceed to make other "repairs" upon which they have the car for another week and I take it and same issue. I bring it back a third time and am given a run around with them saying they had to get some special mechanic in to work on it. Had my car another week+ upon which i called the branch manager with my complaint of them not fixing my issue and having my car for so long. Finally got them to at least get me a rental car on their dime after having had the car three+ weeks. Miraculous after having the rental for a day they finally fixed my A/C right. Flash forward to this past month, same issue with A/C. Same process with service from here claiming they fixed the issue but get the car and drive 5 min down the street and still broken. They kept my car a total of 13 business days (2+ total weeks) and finally fixed it. Multiple times I have to contact them to get updates and often times when I get updated... car has just sat there not even had been looked at yet. Why have me even bring it in if you can't get to it that day or the next? Just terrible business read more

Adding insult to injury - just visited the parts department of Bob Bell Ford, Glen Burnie and stood "in line" behind the gentleman before me. After waiting in line for a few minutes, another gentleman arrives after me and sits down. The store did only NOT acknowledge the fact that I had been waiting but assured the gentleman who arrived after me. Bob Bell Ford continues to disappoint and not show any leadership nor customer service. It's appalling to have to spend your money in a place who treats their customers like trash - I left Stay away from this place if you're looking for quality of work and/or customer service. After picking our truck up with new "broken areas" after servicing here and now this - never again! Would leave at zero if I could. read more

The customer service is horrendous, they can be sitting next to the phone and never answer. It's impossible to make an appointment online, much less by calling in as it appears no one answers the phone nor are they ever at their desk! read more

This is just for the new car sales department. I haven't tried the service dept yet. Dermot Conner was great to work with. I preordered a vehicle and there were never any games or hidden fees, etc. He was honest and true to his word on everything he said. I'd order through him again! read more

I don't know about their sales department, but I can't recommend the service department. They had our car 3 times, and it still isn't fixed after replacing the battery and instrument cluster, the battery still dies overnight. I told them the radio died at the same time as the battery dying but they said the radio is a separate issue. That's funny since the battery doesn't die after I removed the 2 radio fuses. They also told me I needed a new serpentine belt, so I gave the go ahead. Then the belt was noisy and then they said it needed a new pulley, so I gave the okay for that too. Then they double charged me for the belt installation. After they returned the car for the 3rd time, the engine now has a rough idle and the check engine light came on after 1 day. I did get a refund for the battery it didn't need and the double charge for the belt installation, but overall, this has been the worse experience with a service department I've had since 1969 when I started driving. I'm still out about $900 for the instrument cluster replacement that didn't fix the problem. read more

Serviced the turbo in my vehicle. They botched to job failing to replace a seal. 300 miles later the turbo failed 250 miles from home. Took it to a ford dealer there and showed them the work order. They were surprised that the seal wasn't replaced. The service advisor at bob bell refused any responsibility for the failed turbo over the phone. Additionally he told me it would be 3-4 weeks before they could look at the vehicle. I took the paperwork from the other ford dealer to the service desk at bob bell asking to see the service manager. The same advisor would not get the manager. He took copies of the paperwork saying he would review it with the manager. After waiting 3 days for a call from them I called. Same jerk answered the phone and said it wasn't their fault. Sleaze ball company. Stay fare away! read more

Don't know why I even bother writing this as clearly nobody at Bob Bell check these or gives a sh*t. Bought car there and have had nonstop problems. Waited 3-4 weeks for my "appointment" for service. Car drop 8am for "appointment" to check engine trouble light. 5pm and they haven't even touched the car. "Hopefully" the tech will get to it tomorrow and then let me know what's needed. Since Ford would do nothing to fix it during warranty period I'm sure now there will be a need for substantial repairs now that the warranty is just up. How do companies do business like this and stick around? It's no wonder people go postal!!! read more

I went to Bob Bell Ford located at 7125 Ritchie Hwy, Glen Burnie, MD 21061, in February 2024 because the heat to my Ford Focus EV was not working. This was a car that I had bought a month earlier. When I took it to Bob Bells Ford, they kept it for almost a week before contacting me and telling me there was no issue. When I went to pick it up the heat was not working again, and John Martinez at the service center kept it for another couple of days before returning it to me and this time it was working. Cut to October 2024 and the heat was not working again so I contacted Bob Bell once more. They took my car, and John told me that it had a bad battery, and it was bad when I bought it last time (this information was not shared with me in February 2024). When I inquired about why they did not inform me in February 2024 about the bad battery, they did not have an answer for me, and I had to pay for the battery. If I had known about it in February 2024 then the battery would have been under warranty, and I would not have had to pay out of pocket. They placed the new battery in my car, and I left. Bob Bell Ford sent me an email asking for a survey about my experience with them. I filled it out and gave my honest opinion. I was contacted by John and Christopher Austin about the survey and asked me to change it to something better. In return, they said I would get half of my money refunded. I did as they asked but I have yet to see my money. On top of that my car's heat still is not working. I contacted them via phone and email multiple times and have not received any response. I would not recommend this place to anyone as my experience was horrible. I was lied to and have lost money here and the problem is not solved. read more

Interesting how many people had a problem with Kirk Smalls and he is still employed. I have never been more disrespected in my life. I will never go back and everyone I know will not either. Looks like the owner of this dealership has learned nothing. Never have I witnessed such ignorance. Go to Apple Ford in Columbia. I called sales person Van before anyone and set a same day appointment. He was nothing but nice and courteous. My goal was to determine what vehicle I would like to upgrade my current F150 to. I drove the Maverick and the Lightning. I decided I could not go smaller. I was either going to get in Q to order the Lightning or drive away with a new F150. As I told Van I did not want to buy from anyone else but him, I still needed to learn my trade in value to make an informed decision. He got Kirk Smalls to come out of the office. Here I thought I would receive a welcomed conversation as I wanted to buy a truck. Van was still helping me find the right solution. Manager Kirk Smalls first accused me of going to 4 other dealers and not buying a vehicle. All I had told Van was that I reviewed my car value online but needed a true value from Bob Bell. Kirk smalls dismissed me by saying that 'we are not an appraisal house!' 'Why haven't you purchased a vehicle after going to 4 other dealers' I told him I called them first and wanted to buy from Van. Kirk repeated several times that if I don't have a vehicle already picked out, he can't talk to me about the value of my truck. I spent 2 hours there and test drove 2 vehicles hoping to drive away with something new and this guy dismissed me. I am a middle aged white male. I was wearing a sweatshirt and sweat pants from painting my house all day. I can't help but think that was part of his dismissal of me. I love Ford Motor company and I know they would never want their customers to be treated this way. I made sure I reported this dealership and individual at the highest level to the corporate office. I will be ordering a Lightning from Apple Ford as soon as possible. Sorry Van. You are a good man but I could not possibly consider this dealership. You never know who you are talking to Kirk. I know a lot of Ford owners who will never go to Bob Bell. Maybe this was why the showroom was empty on a Saturday afternoon. and now seeing the other reviews, clearly they are not interested in making it right. Never have I witnessed such ignorance. Go to Apple Ford in Columbia. read more

Worst customer service! Ask an estimate for a repair, old guy told me to go to a body shop coz they charge $150/hr for labor. What a jerk!

Had the pleasure of buying another from bob bell ford. My salesperson Keith was amazing. Got me into a great vehicle and a great payment.

I live in Silver Spring; MD and I bought my 2021 Ford Bronco at Bob Bell in October. I had a few minor fine tune services that needed to take place. I scheduled my service with Cary Locklear and dropped the car off the transition from the service department to Sterling Car rental was seamless and I was out within 15 minutes. This is a brand-new car and we played "find the squeak" through two different service rounds both time we tried to duplicate the squeak. Cary, Duane and I did a test drive, and the problem would not present itself. I feel confident that both Duane and Cary really went above and beyond to help me out and to narrow down the cause. There is a reason I drive so far out to purchase vehicles and service my vehicles from Bob Bell Ford. Sales: Malya Harrod Finance: Robert Vecera Service: Cary Locklear Mechanic: Duane "Grumpy Smurf" 2020 we bought a company Van through John Ryan Jennifer Errichetti Landis Architect Builders read more

Our salesman, Todd, was very knowledgeable and personable. Easy to work with. Kept us informed as our 2023 Bronco Sport made it's way across America! Financing was seamless. Love my Baby Bronco! read more

My wife made an appointment for oil change online, when we get to Hyundai service center they say we're in wrong place and send us to another building but that was wrong building too so we get sent to another building. We finally drop off the car in right spot, ask if they will call when it's done they tell me yes. Well guess what they never called. Its Saturday they close early. I guess they don't care my car will be there all weekend. The communication here sucks! The last time my car was here they did a tire rotation and lost the wheel lock key. This will be last time I go here for service. We was also thinking about upgrading but it will not be at this dealership! read more

We purchase a vehicle on 5/22 we had issues with the air pressure two weeks after we purchased the vehicle. They couldn't find out why we had this issued if we just purchase the vehicle. We keep coming every week and they didn't know what to do. They referred us to Subaru Wilkins and they were not honest that the tires need it to be change as they were too old and Bob Bell rotate them so we couldn't see how bad they were. Do not buy a vehicle or use their service department at this place. They do not know what they are doing. read more

Absolutely one of the shadiest car dealers I have ever dealt with! I had to file a report with the Maryland State Attorney General for their violation of Consumer Protection Laws!! They began negotiating with me on a vehicle and then suddenly decided without any evidence that they needed to increase the price $5000!!! Don't waste your time or your money with a dealer who behaves in this fashion, their are plenty of other dealers who won't pull these types of sales tricks!! read more

We have dropped our car off 4 times for a total of 2 months they charged us for things that were unrelated and did not fix our car they have lied over and over again and seem to be hoping we will just give up and go somewhere else. And instead of admitting they can't figure out whats wrong with us were paying for there trial and error half hearted attempts to fix our car im so frustrated from missing time at work. They keep lieing saying the car had started everytime they try . We have brought it home 3 different times and all 3 times it dies the very next morning so they are flat out lieing to us to get our money and refuse to listen to us. Very very disappointed. read more

My nearly new Ford EcoSport showed a Check Engine Light, so I called Bob Bell and made an appointment to drop it off. Due to the times, they didn't have a timeslot available, but because I was willing to drop it off until they could get around to it, Dwayne made an appointment for me immediately. Today, in less than a day, Dwayne from Bob Bell called and said my car was ready. When I arrived, everything was ready. There was no charge because the work was covered by warranty. Everyone was just fantastic, especially Dwayne. I have bought three Ford's from Bob Bell in the last six years, but had very little interaction or need for service. The Service Department is first class just like the Sales Department. I will always go back to Bob Bell. read more

Three strikes and you're out. We were loyal customers of this service department for years. Recently we noticed a change. Suddenly you could no longer drive in on the weekend for an oil change. Now it's all online appointments only, in 15 minute increments. The change in service organization is not an indictment of this shop. Rather it suggested a change in management that coincided with three separate events, each more frustrating than the last. 1) oil change performed with wrong oil. Only a minor pain in the rear to take it back in but really poor attention to detail on their part. 2) in for a break job. Ended up going over budget and over time, contrary to our previous service experiences. Ok. So one bad time. We'll try again. 3) in for an oil gasket repair. Triggered a cascade of repairs apparently brought on by rusted bolts as they tried to remove pieces. Another over budget and over time experience. Left repaired but suddenly the speedometer didn't work. There was haggling back and forth about who would pay for this repair. Of course their position was that the speed sensor was nowhere near the area they were working on. But my position was that a coincidence like that is highly improbable. Add to that my total lack of trust in their word after the domino-effect repair. I mean, perhaps their technician is just a little heavy handed? In the end, after writing a strongly-worded letter to the management we did receive a refund for the speedometer repair but after so many frustrating interactions over such a short period of time (about 6 months in all) we are hunting for a new regular repair shop. I will still give two stars because in the end they got the job done and our cars still run well. And perhaps I also harbor some sentimentality for all of the good work they had done in the past. Still, whatever systemic change occurred this year was not for the best and I can no longer recommend this shop. read more