Need help with my RV. Although they couldn't solve my problem they got on the phone and found…read moresomeone who could. Liked the attitude. More interested in being helpful rather than simply making a sale. High marks

This dealership in particular deserves a zero star review for the management and sales people lack…read moreof integrity. I had inquired about a Grand Design fifth wheel trailer first thing in the morning after seeing it listed online after the dealer had already closed for the day. "Wheeler" was supposed to get over paperwork for an immediate deposit on said trailer, as I was told other were interested but didn't put down a deposit. An hour later, after not receiving paperwork, I gave the dealer a call back to be told that they had received a deposit from someone else and the trailer had been sold. I called management in an attempt to get a resolution to the problem, for the management to talk in circles, lie and in the end tell me to pound sand.

I'm not sure why there isn't a review from me here already. I vividly remember writing one…read more Anyway... I had a fight with a narrow bridge that was under construction a few years back. Unfortunately, my RV and I lost the fight. I had some pretty hefty damage down one whole side of the trailer, and the back wall was ripped loose With a about a 6 inch gap you could see into the bathroom through. Class A worked their magic and made that trailer look like new in what I thought was a pretty short time. I could not have been happier with their service. Last year, my slide wouldn't go back in. I labored to get it in manually and took it to be worked on at Class A. They've got it working like new. While it was in the shop, they also resealed my roof for me. While I was there, I asked about RV storage. Not only did they have it, they had it for 1/3 the price I was paying in San Antonio. Even with the added drive to Pipe Creek, I save time because I'm not dealing with the traffic getting to the Tally Road area. I recommend Class A for any service you need done on your RV. It is a very good company. The office staff is very friendly. Oh... I should mention how one of their technicians stayed on the phone with me for over an hour telling me how to get my slide back in manually so that I could tow it to the shop. He was awesome!

Very customer oriented service. We are from Colorado heading to Fredericksburg and our water pump…read morewent out. Our toilet also was needing a new Valve. They got us in right away but had to finish the work the next day so we were able to stay in the small rv park Adjacent to the shop in pipe creek. The shop is so clean and the waiting area is stocked with everything for your rv from replacement doors to back up cameras. This is a gem of a repair place because we all Know you're going to need a repair on that rv! Hope we Don't have to visit them again but if we need a repair in the hill country we know where to go!

I wanted to say Jeffrey H did an amazing job giving us a tour of RVs, he listened to our…read moreneeds/wants and helped us look at campers within our budget and that met our goals, extremely friendly and personable experience, thank you!

Subject: Trailer Damage Report - Negligence While In Your Care…read more Dear Outdoor Living RV Team, I am writing to express my profound dismay and frustration regarding the state in which my trailer was returned after being in your care. The damages inflicted on my trailer were completely preventable, and I am absolutely upset about this situation. I trusted you to take care of my trailer, but when I got it back, it was covered in mold and cost over $1,400 to fix. My insurance is charging a $500 deductible, which I feel you are responsible for paying. Timeline of Events: Tuesday, May 9, 2023 I dropped off my trailer at 8:00AM for it to be resealed and to get an inspection. I told Cory that the last time it rained, I noticed water on the floor of my RV but didn't know where the leak was coming from, and for him to please check all the sealed joints. He agreed and quoted me $300 for that job and $238 for the 28-Point-Inspection. He told me that morning that it might take up to 2 weeks before he could look at it, at which point I asked to take it back home and bring it back closer to when they would be able to look at it. His response no, that he preferred to have it on the lot in case he had time to look at it sooner. Wednesday, May 10, 2023 During that very day and night, we got a ton of rain and wind, so, knowing my trailer had leaks somewhere, I texted Cory to see if my trailer was covered and if not, if the water leaks were taken care of. I was unable to reach Cory by text, so after calling quite a few times, I finally got hold of Cory who said he would take care of it. I offered at the time to go check on my trailer myself, and to dry it up if need be, but again, Cory said no, he would take care of it. What Cory ended up doing was putting a tarp over my trailer WITHOUT LOOKING AT ALL to see if water had leaked into my trailer. It was there to have leaks fixed, of course water got in. But no, instead, it was left there to rot for two more weeks causing a ton of mold damage (see photos). Two Weeks Later... I eventually get a call from Cory about 2 weeks or so after that initial date. I was excited, I thought my camper was ready to get back on the road, all fixed up and ready to go. But no, I was told to come look at the damage that Cory's carelessness caused, and to call my insurance to have it fixed. The insurance asked me for an estimate, which I tried getting from Cory, but he completely stopped responding to me. I found someone else who was responsible and professional, got my estimate and was able to get my trailer fixed. These damages caused me a lot of trouble and money. It's hard to believe a company like yours could treat a customer's property this way and then not try to rectify the situation. I'm really disappointed with Outdoor Living RV, and I wrote them this letter asking for some compensation and still did not heard from them. So I do NOT RECOMMEND this place ever!

After visiting Ancira RV in June, I've recommended them to several friends. They're quick to answer…read morequestions and assist in viewing options, even providing a golf cart tour and cold waters to make it more pleasant. They seem to know their inventory well and make excellent suggestions of alternate options. When I've made a final decision, I'll definitely be going back to purchase from them.

I had to fly to in San Antonio, then get an Uber to the RV place to purchase a 2018 cornerstone…read moreafter being told multiple times by the sales manager at the tires were new and it had just been serviced now the price tag on this motorhome was $260,000. When I got there the tires were 2017 and the fuel filters were 2023 so it was not serviced and it did not have new tires like I was told that they were put on in November 2025, so two Ubers and two plane tickets and one hotel almost $2000 wasted because of their lies. Buyers beware

My sister and I purchased her first trailer here and we knew NOTHING. Everyone from start to finish…read moreat Bandera Fun Center helped inform us on the whole process. Their customer service is exceptional and I highly recommend checking them out FIRST! Don't let the small town fool you, their selection is awesome! They take care of you like family, not just another number. A gem of a business! A++ definitely worth the drive!!!

From the owner: Bandera Fun Center is locally owned and operated. Specializing is RV sales, mobile service, and in…read morehouse service repairs and maintenance. Consignments and RV storage are welcome. Serving Bandera, Hondo, Boerne, and San Antonio greater area.

The service team was amazing. I was in and out same day and everything was done just as they said.read more

Went in for a part after I had a blowout on my camper. I know the part was $72. The parts guy told…read moreme there is a 40% up charge. He then told me total was $120, before taxes and shipping. I'm not a mathematician but I know 40% of $72 is not $48. I argued with him for a few mins but then realized it was completely pointless. He just pointed at the screen and said "that's what the system is calculating." I left and called three other authorized Grand Design dealers and they all gave me a quote of $99. I just felt like he was intentionally trying to rip me off...or apply the "Boerne tax.". If you go there, just double check all the prices they give you. Felt slimy. I won't be back there for anything. Too bad, I know I would have upgraded my camper before too long and this would have been my first stop.

Full video walk thru HERE https://shorturl.at/xKpOH…read more Do not take your family here!!!! Our third rental was an unregistered vehicle that had not been inspected in three years and had endless issues that plagued our entire vacation and added days of driving around the desert in 100+ temps WITHOUT AC to find parts and/or a mechanic. Our first two rentals (2001 and 2017) had zero issues, so the lack of customer service wasn't evident until we had dangerous problems on our 2024 trip... and then they left us on our own, with a piece of garbage RV falling apart around us in the sweltering summer heat... three women, a 4 year old child, and a very hot dog . Literally, the manager (David) left for the day without calling us back, knowing our predicament, after being repeatedly asked to call us back over several hours. Thanks, David In addition to the AC not working, no cruise control, and the truck engine overheating, plus the rental car and hotels during the worst of the mechanical problems, we also discovered that the microwave didn't work, so ALL the food we had prepped in advance to "heat and eat" was a waste of time and money. I briefly considered burning the RV in the desertand flying home, but I look awful in orange. This is not a real threat, just a very real example of how frustrating the entire ordeal was. We eventually fixed the issues (over and over) and ADV offered ONE day free, but we had to rearrange our whole trip at the height of travel season to accommodate the issues with our existing reservations, so we wound up needing additional fee extra days to get home, but the 4th of July closure made it so we couldn't return it until SATURDAY. Guess who had to pay for those days we didn't need? We did. We were supposed to be home on the 29th, finally got home on the 3rd, and had to pay in advance through the 5th because of their mechanical problems. When we brought it back, we received ZERO APOLOGY for our hardship and were NOT allowed to speak to the manager we repeatedly asked for... who was standing right out front and totally ignored us when we drove up in that rolling safety hazard, and again ignored our request to speak to him, brought by a customer service rep. When we walked up to him outside he was rude and blamed his sales reps for not dealing with the situation. Eew, David. Our family trip to see multiple national parks was turned into a nightmare from day one thanks to this irresponsible business. We will NEVER use them again. Photos of the BROKEN ladder we had to climb daily to fix the AC, because the AC motor mount would come unscrewed every time you used it and sounded like rocks tumbling in a dryer. We originally paid $5,234.20 for two weeks and had to pay $1,061.70 for the extension, for a total of $6,295.90 plus another $865.29 in hotels, rental car and über to try to resolve all the problems. That doesn't count plumbing parts, tools we had to buy, or extra gas driving to different cities looking for a mechanic. Ten days after we returned the RV, the ONLY response has been a $347.69 refund, which comes nowhere near to covering the extra hotel and rental expenses we incurred and submitted for reimbursement, let alone the extra days we had to reserve. No phone call, mail or email to apologize for anything or communicate any resolution. We will now be seeking legal counsel due to the major safety issues we were left to deal with on our "vacation" in one of their unregistered rental units. Full video walk thru HERE https://shorturl.at/xKpOH

Ollie was nice; he helped me pick out the best rental for our trip. RV was clean and available on…read moretime. The propane tanks were empty (luckily we checked) but we made a trip back and they filled them up. Battery was also bad on our unit so be sure to check that before you head out!

2 years ago we randomly stopped in to look at RVs. We spoke with Tom and found the perfect trailer…read morefor the SUV we had at that time. We recently bought a new, bigger towing capacity, truck with the agreement that we get a bigger RV. We went to the RV Expo and found something that we liked but we trust Tom so we went back to Traveltown to ensure we had the best trailer and price. Tom, again, made us feel listened to when we told him the weight and amenities that we wanted. We have camped in two State Parks and a week and a half in the National Forest in Missouri. Tom exceeded our expectations a second time with our RV and towing setup.

We stopped by Traveltown on a whim. We saw a trailer we liked and Tom came out and discussed the…read moresuv pulling the trailer and what we wanted to have. Tom walked us through all the pros and cons and then let us look. We chose to buy one of the suggested trailers. Tom has been amazing enough to answer text message when we had questions (thank you Tom). I would feel safe going back to upgrade the trailer when we get a bigger suv.

What an easy buying experience I enjoyed at Ron Hoover, Boerne! After submitting my online query, I…read morereceived a rapid response from Jordan, my salesman. We scheduled a showing and I loved the RV. There was no boring, exhausting back and forth regarding price - we closed the deal in less than an hour. When I took possession, I had such an enjoyable visit with Joel in finance. He had all of the necessary documents prepared for a quick signing with NO high pressure warranty pitch! For the final walkthrough on my new RV, Leo was very thorough, knowledgeable and personable! Finally, there are 2 other people who must receive honorable mention! Whit is a gem who has sold RV's to my fellow Sisters On The Fly. He was so engaging and warm as is Denise at the front desk. She is clearly the loving mother of the office in charge of keeping all the other cats in a row! I truly feel like a member of this Ron Hoover family and can't recommend them highly enough!

NOW, it gets worse, there is a spot where there was no caulking in the shower pan and it has leaked…read moreonto the wood and warped it. We just found this out when we were camping after having it back for less then a month. They want to charge us $176 just to look at it! DO NOT DEAL WITH RON HOOVER