I purchased a 2013 Ford F-150 Lariat from this dealership that I found online back in 2015. We were able to get all of our questions answered over the phone and additional photos sent to us so the process went reasonably well. Since we were buying the vehicle from California I had my parents stop by and test drive it. My wife and I worked with Benjamin Gardner throughout the process and it was pretty smooth for a long distance purchase. They worked with us to complete all of the paperwork via fax and next day mail. There were a few hiccups when dealing with California taxes and registration but that's more due to our bank and the state rather than the dealership. They did try to slip a Window vin etching fee in last minute but when I talked with a manager about it, they removed the cost. I got an incredible deal (well below blue book) and the dealership handled the long distance purchase better than any other dealership I've dealt with and I've done this type of purchase 3 times now. Ben still calls in to check up on me and the truck about twice a year which is a very nice gesture. I'll buy from them again. read more

Bought my F-150 here and love the truck. I travel around the country doing disaster recovery and need my truck in excellent running condition. Had brakes and rotors replaced in Oct. 2025 and cost were just under $1000 dollars. Arrived in South Carolina 5-months later with a bad vibration and had to have them replaced again. Another $1100 dollars. Dealer there stated rear rotors were aftermarket. Checked my receipts for me and confirmed part numbers were not Ford. No warranty from Ford except for manufacturers defects, but I expect factory parts and equipment. Who warranties the aftermarket parts? Not very happy. read more

Tok my truck to Ken Stoepel Ford to get warranty work done. It had a transmission vibration. They took the truck in and supposedly fixed it. Got it back and it was doing the same thing. Took it back again. They told me it was the tires and they needed to be changed. I changed tires and it still had the vibration. Asked them to do a road force test. They said that they did. When I picked up the truck, they were going to charge me $60 for the road force test. I was going to pay it. They said they waived the charge and took care of it for me. I was grateful. I then asked several times to get the results of the road force test. After several emails and calls later, they have pretty much told me that they had "paying customers" and couldn't be bothered by us because we were a warranty job. They did NOT do the road force test as stated. They have been rude and completely disrespectful. I emailed the store manager, and he blew us off and pushed us off to someone else. I am EXTREMLY UNHAPPY with the dealership, the way we were treated and the attitude that we received. read more

Marc, was friendly, professional and knowledgeable about the F150 Lariat we looked at. I can honestly say this experience was one of the best I have had. I drove from Boerne because of all the additional dealer add ons that could not be removed which raised the price $3490. A majority of the Ford dealers had some add ons. This led us to choose KennStoepel Ford. The negotiations were clear and Marc did a fantastic job. At the end of the deal the finance options were not looking so good but Mike Dawson came in listened to our concerns and was ultimately able to help us come to a conclusion they left us feeling great about the purchase experience and how we were treated. We will most definitely shop Ken Stoepel first and reach out to Marc as a trusted sales professional! read more

Ken Stoepel Ford - Car Dealers Near Me - Kerrville, Texas

Absolutely amazing, hassle-free experience buying a new 2023 F-150 Lightning! From beginning to end, Nathaniel Seibert was personable, honest and worked hard to earn my business! Thank you Nathaniel and Ken Stoepel for treating me like family and helping me in my transition to an EV! Will gladly do business with you again! read more

Ken Stoepel Ford - My new toy! 2023 F-150 Lightning! - Car Dealers Near Me - Kerrville, Texas

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Terrible experience and I will never again use this dealership! The rep Ken was very condescending to me both on the phone and in person!! I had a simple issue and they found a way to initially make it a huge ordeal. The vehicle was under warranty and they wanted to collect $175. I contested that and then they did eventually agree that they will work on the truck without charging me that $175. Crazy policy, but that is another topic for someone else to complain about. Anyway, I scheduled an appointment about a week out, which was fine, with a FULL understanding that I had to wait while they were working on the vehicle. This should have been either a quick fix or, a quick diagnosis and I should have been on my way. Two and a half hours went by and they hadn't even got the truck in yet! I couldn't wait any longer because I had other obligations out of town that I had scheduled and couldn't reschedule. What I ended up doing is driving 7 hours round trip to get the truck fixed from the Ford dealer who welcomes the warranty work and gets it done. I had an appointment with my trusted dealer and, no sooner did I get out of my vehicle they were pulling it into the bay!! Everything was a problem with Ken Stopple Ford however, going forward, it will no longer be my problem! read more

Was visiting my dad in Bandera Tx. He had a recall on his truck. The dealership sent out a technician to fix the truck at his home. The technician Samual was great. He was professional, friendly, quick and had a great personality. read more

After having my car in service for 10 days, upon its return, I went to start the car and it would not start! I immediately contacted the Service Manager Lin Mayfield. He immediately came to my rescue ! He along with service tech Sean, came to my home. They jumped the battery. It started. Wow! They followed me to the Dealership. Ken Baker, Service Advisor, totally put me at ease. Discussed the process that would be taken on my car, since it was just worked on and sent home. I immediately was put at ease with Ken!! He took the time calm me, and kept me informed with every step that was being performed. Once diagnosed for a new battery, Ken sat down with me and told me what my options were. Always looking me in the eye, and a pleasant demeanor. I made the decision based on his recommendation. I can't say enough about Lin, Sean, but particularly for Ken. I went from an upset customer, to one that was changed by a professional Service Advisor! read more

Car Owner's Time Valuable, Too Ken Stoepel Ford offers after hours "Chat" with an advisor on the other end promising a timely reply. Not. I would recommend to Ken Stoepel Ford not offering this service if you can't timely address questions asked. I will be moving elsewhere as my time is valuable, too. M. S. read more

We just bought a 2019 Flex from them . Our salesman was Erik Schwartz at the used car lot! We couldn't ask for a better person to help us! He was very helpful, friendly and courteous! Made us feel like we were old friends! We will definitely recommend him and this dealer to our friends! read more

We love Ken Stoepel Ford! We've purchased tons of vehicles in our lifetime and dealt with some awful dealerships. Ken Stoepel is not one of those! They're awesome! We've purchased several vehicles for ourselves there in the last few years plus referred tons of friends who purchased and loved Ken Stoepel as well. Our salesman Marselo is amazing! Always there when we need him and ready to put up with our crazy vehicle buying adventures! Super great guy, we highly recommend him and Ken Stoepel Ford. read more

I have no idea where to even start with this. This is two years in the making. Spent $30k on a truck, 3 months later my dashboard goes out and i bring it in to get serviced, told they can't find a issue, alright. Second time a few months later same thing, same outcome. The service department worker "Cameron U" has been absolutely horrible to deal with from those two occasions, smart ass comments and laughing at me when i told him about my issues with the truck. The last time i brought it in he actually acted a bit better but when out processing my truck made another smart ass comment "well, maybe that last time you slapped your dash it fixed the issue. Sorry we couldn't fix it". Idk how the dealership can't find a bad wire even after telling them if i slap the dash it corrects itself and the dash comes back on, they had it for a week. Never called me, i had to call them for updates. As every single time i've been told i'd get a call back, i never did. Ever. The only time i ever got a call back is when i was BUYING the truck. I guess they wanted my money? Once out the door "fuck you" basically is all i've gotten. Was told I had a limited extended warranty when leaving with the truck, called about it and said they never told me that. Cool. Told me it would be $1,800 to Just remove my dash to look at the wiring harness and possible lose wire and that "we are hesitant to do that". But my truck stayed in the same spot for 3 days, i checked on it as i drove by daily. Stay away. Going to Ford in Boerne from now on. Idk how this service department stays afloat, can't find a issue 3 times? Give it back and say "well, its all good!" But my trucks dash literally will die while driving it and shut my headlights off at night. Its a '16 F150. Nothing old. Lemon. read more

Ken Stoepel Ford - Dead dashboard that Ken Stoepel cant seem to fix. - Car Dealers Near Me - Kerrville, Texas

After losing our year-long "disagreement" (fight) on whether or not we needed a truck, my husband and I headed out from Austin to Kerrville to look at the one he'd found online that was at Ken Stoepel Ford. I was grumpy and had plotted to convince him how awful the truck, the salesman and the dealership were after we looked at the truck. But my mood got lighter as soon as we walked in. Everyone at the dealership was so friendly. I really softened when we met Steve Black. He was just incredibly nice, sweet even, way low-pressure and had the patience of Job. My husband is a detail-guy and asked poor Steve a bazillion questions. Steve knew all the answers. We ended up getting the truck, my husband loves it, and I wish Steve were our next-door neighbor! read more

Much better experience yesterday! Mike Veselka took care of me and Michael Nobles is always helpful and kind.

These guys are simply AMAZING! I made an inquiry on a certified pre-owned Ford Bronco and was immediately contacted by Mike Nobles. The entire process was done via text messaging and was able to get an awesome deal with my trade in. Mike got everything approved for us to just drive up there and sign away. No hidden fees...just straight forward! When we arrived...we were immediately greeted by Mike and Marselo Chavez.The Bronco was better than what we expected...clean, detailed and ready to go to a new home.Yay! We made our way to Finance Manager, Ben Gardner, and was very very please with his professionalism and financing terms. He was super fun to work with and made all the financing process a BREEZE! Marselo went above and beyond to explain all the features of the Bronco to us and even set up the Ford Pass membership on my phone. Just amazing service all around! This trio (Mike, Marselo, & Ben) demonstrated team effort to delivery a superb customer experience! Way to go guys! I highly recommend Ken Stoepel and their team! I'm coming back for the Bronco Rapture one day! For now, I'm loving my Ford Bronco Badlands! Thank you so much! read more

I ordered a Maverick truck from the Ford.com websight, I was able to build the truck and at the end the information is sent to the nearest dealer or the Ford dealer of your choice. Cecilia White called me from Ken Stoepel and we made a deal on my trade in and I paid a small non-binding fee to start the build. All the customers had to wait for 10 months to get the truck. I ordered in Aug. and it was delivered in June. I put on a few thousand miles on my trade in and Ken Stoepel kept the same deal we had 10 months ago. I was very happy and my first tank of gas had 43 mpg. The next order date is Aug. 2nd if you want a good deal call Ken Stoepel Ford. read more

This Ford Dealership is the worst I have ever been in. If a person could give negative stars this is the Ford Dealership it should be used on. I have the privilege to travel throughout this great country. I have never experienced a Ford Dealership like this. Mr. Ford would be rolling over in his grave. I feel the Ford Motor Company really needs to take a hard look at this dealership and ask if this is the proper way we would like to be represented in Kerville, TX or any were else. I have a cluncking noise on my left front wheel and brake. When brakes are applied and turning to the left the steering locks up and will not turn all the way to the steering stop. With no brakes applied and turning to the left it still makes a bad clunking noise but it will turn all the way to the steering stop. Shana the service advisor is extremely rude, unprofessional, and dose not listen to her customers and Dave the shop foreman in no better. They are blaming all of this on my Kelderman leveling kit. When talking to Kelderman they explained that when installing this system they do not do any work on the brakes except for relocating the brake line. They re-torqued the new system that helped with the noice but still did not fix all the issues. I will take it to another shop that has more experience with aftermarket parts and custom equipment. Stoepel Ford will use any excuse to milk you out of money if you have any upgrades to your truck any will tell you that what you have installed is the cause of your problems and then have the guts to ask you why didn't you buy your truck from us. Well over priced and they are asking sticker prices. I build the truck I want online and call around the to different dealer's and each dealership I call gets 1 chance to give me their best price. The one with the best price wins. I stopped going into dealerships years ago due to all the BS you get when you step on their lot. We are customers not a dead deer on the side if the road. I feel if you have 2 people in the service shop that treat you bad and you experience this why would you think you'll get a better experience with their sales department? Here is the kicker. My dealership told them that they will be covering the cost of $220.00 to re-torque the hardware. They talked to Shana at 11:00 Texas time and asked her for the invoice she told them that she was not done with the paperwork and would email it over to them shortly. She then texted me (Yes I SAID TEXT) and wrote that the truck is done but she is waiting on payment before she will release my truck. I called my dealership and they told me they are waiting on Shana to send over the invoice they requested earlier this morning. So at 4:40 Texas time they received the invoice via email and called Shana and paid for it with no questions asked. But wait I do have a question. When did it become okay to send text messages to a customer? I picked up the truck and do you really think Shana could walk all the way out to the truck with me to review all of the service preformed? (NO) I also have a Shelby GT500 with 2,000 miles on it that just sits in my garage. It needs a oil change and a recall bulletin fixed. Do you think I will trust these jack asses with this car? (HELL NO) Took my truck to another Ford shop as the had it on their lift moving the wheel slightly side to side they noticed the draglink bar moving up 1/8th inch causing the noise and the steering to lock up when the brake is applied. With this new discovery they ordered a new aftermarket heavy duty draglink. read more

Looking for a used vehicle & Michael Nobles helped us in finding the right one. No pressure sale, very accommodating, great experience. Then when we went to sign off on the paper work the financial guy wasn't pleased that we already had a loan in place through RBFCU, with excellent rates, & kept making comments on how Stopel could beat their rates. We also went with extended warranty through RBFCU, which was extremely lower in price with the same coverage. read more

I recently purchased a vehicle from Ken Stoepel Ford Lincoln and couldn't be happier with the experience. Peggy Salazar is awesome and made the entire process so easy. We had a quick conversation on the phone about what I was looking for, and when I went into the dealership a few days later the exact car I wanted was sitting up front waiting for me. I took it for a quick test drive and by the time I got back I was ready to buy it. Once I got done with the paperwork, Peggy walked me through how to use a few new features that weren't on my previous vehicle and then I was good to go. She's also checked in with me a couple times to make sure I'm happy with the vehicle which is a nice touch. I highly recommend Ken Stoepel Ford Lincoln to anyone looking to buy a car. The entire staff is so friendly, knowledgeable and treats you like family the second you walk in the door. They truly put the customer first which is rare these days. If you do go in, make sure you ask for Peggy! :) read more

Saw a truck I wanted, found Steve Blacks business car he left with my wife at the business she works at in Mason Texas. Gave him a call and told him what I wanted, when I arrived at the dealership he had the truck out from ready for me to test drive. The purchase was seamless and I was out the door in no time. If your looking for a new or used vehicle go see Steve and he will take care of you. read more

If you are looking for excellent customer service, competitive pricing, a great selection of new and used vehicles, and a group of people who truly go the extra mile to take care of your needs... look no further than Stoepel Ford in Kerrville. Highly recommended read more

Ken Stoepel Ford - Car Dealers Near Me - Kerrville, Texas

Great no pressure auto purchase experience. I took advantage of there extended truck month pricing and factory rebates The Dallas dealers were way higher on price. They did not have the color ext. I wanted so they dealer traded for me saving me gas , time and potential hassles. Financing was easy and rates were better than my bank and the credit union I checked. I bought my last f150 here in 2006 and got the same positive experience. So 375,000 +- miles later I came back. Finally a new transmission but Otherwise truck still running great . read more

I recently had to be towed to Stoepel Ford in Kerrville Texas after having a problem with a transmission fluid leak that occurred as a result of overfill by my hometown Ford dealer. I can't say enough good things about their service manager (Jim Clark), service techs, and even the wrecker service (Midway Towing) they recommended. They jumped on the problem and had me back on the road in a very short amount of time. They were truly concerned about helping me and getting me back on the road. Wonderful dealing with each of these individuals and these businesses. THANK YOU!!! read more

I have purchased many used and new cars in my lifetime. Working with Gary Washington at Ken Stoepel Ford was one of the best experiences I have had. He was honest, informative and presented me with a clean detailed truck choice at a fair price. I purchased it and could not be happier. Juan in finance was great and helpful with the sale and extended warranties. I highly recommend this dealership!!! read more

The service department is very rude they act as if you are an inconvenience to them when you want to do an oil change they only offer 3 times 7 am their lunch or right before they closed once was yelled at about my oil not being changed on time don't go here in Kerrville read more

Five stars. In fact, I'd give them six if I could. I purchased a certified used Edge from Corpus Christi and salesman Steve Black bent over backwards to make the process easy for me, went out of his way to streamline the process and then, along with management, stood behind the vehicle and covered some minor maintainance issues that popped up immediately after purchase. They are consummate professionals and good people and I'd recommend this dealership to anybody! read more

April 2019 I was driving from So. California to south Texas along the 10 FWY when the engine of my 2007 Sport Trac dropped a rod. We limped into Kerrville (Ken Stoepel Ford) where they did an engineer analysis and told my the motor lost two pistons. I decided to have my Sport Trac engine replaced with a local auto mechanic in Kerrville. When I retrieved my truck @ Ken Stoepel Ford they couldn't locate my keys and remote. The replacement price for a key/remote & programing I was told is about $350.00... The people at Ken Stoepel Ford are very pleasant but not very helpful on follow up when they obviously lost my property. Vern Sterry So. California read more

Five star service! I was so impressed with the process and service my husband and I received at Ken Stoepel Ford. I am super excited that Steve Black has joined your team! He has been our go to guy for many years now. He has always been up front and honest with us and we got the same beautiful service from him this time as we bought our new Ford Escape! If your looking for a great experience buying a new ride, I recommend seeing Steve Black at Ken Stoepel for an honest no pressure buying experience. All staff was courteous and helpful! read more

When we moved to Hunt we realized that my car might not be the best for this area. We went to this dealership and found what we wanted. Our salesman Gary Washington was very knowledgeable of the vehicle but not only that he was very personable. Wasn't pushy or pressured us which was great! He took us to the service department and introduced us to the staff back there. After purchasing the vehicle Gary has called to see if we need anything or how we liked the vehicle. Went by the other day and I had just picked up my plates and Gary volunteered to put them on. We would recommend the dealership and Gary to everyone. read more

Ken Stoepel Ford - Car Dealers Near Me - Kerrville, Texas

We just purchased a car from Ken Stoepel Ford. Sam was our sales rep and went above and beyond for us. The experience was extremely easy and enjoyable with his excellent service. I would highly recommend purchasing from this dealership and having Sam as your representative. Thank you Sam!! read more

This was my first time buying a vehicle. It was a great experience. They took good care of me and helped me every step of the way. I got a great deal and they took their time and didn't pressure. Shout out to Michael R., Tommy, and Alfred, these guys are awesome. read more

We were traveling from Dallas to Fredericksburg. Long story short alternator went out. We found the nearest dealership. First of all I must say Cameron did an excellent job getting or truck in and diagnosed. The dealership gave us a loaner car for two days while the part had to come in and be installed. Everyone was friendly, unusually helpful. Best vehicle dealership I have ever dealt with. read more

Watch out for "dealer option" when I asked what that was. They said it was a detail what company sells a product that isnt ready to buy and then charges you to clean it up and make it pretty. I asked them 3 times to take it off of the contract and each time the contract came back with it on. I bought the truck and now 3 years later they say I can upgrade to the same truck f2 5 0 XLT supercab gasoline with 2 wheel drIve and an 8 foot box I filled out the invitation and checked their stock when Mr. Hernandez called he never mentioned what I wanted just come see the gasoline ones. Same with the email. That shows he doesnt care what I want ant the invitation is bait and switch! Avoid the games go somewhere else read more

This is an update from my previous review from below. They got it right after my initial review. I would have given 5 stars but for the fact that I asked that the "Dealers Option" be removed from the contract.. It is wax and fabric treatment for $499.00. I was promised it would be removed I showed up and it was still on the contract. I was promised it would be removed again. later I went to sign the contract and it was on there again. So three times I had to ask for it to be removed. Maybe a coincidence. They were far better than the San Antonio Dealers of which Red McCombs was the worst. I would recommend them just take your time and read everything as you should anyway. Their internet man Micheal is very good found the vehicle I wanted then I was passed to Andrea. That"s when it got stereotypical car sales person. Her emails said get here now or miss out on incentives. I mentioned back I don't do this quickly I would get there when I could and even then I would take a day or two on this. Her next email said take your time but hurry she just heard the manager offer $1500 dollars over the trade for someone else, as if I didn't get there now they wouldn't do it for me. Lets get real. This is the internet world and it was as if she were following the "trick" checklist. But to qualify this I have had similar results from the other dealerships I have encountered. I have been working on this for two months. its too expensive to not take your time. read more

Very sad experience. Made the deal with 0% financing. No problem, we were told as long as our credit checked out. When we went to sign papers, they gave us Ford standard financing, over 5%. Wait a minute! Did we qualify for 0%, yes we did. So why didn't we get it? Because, they explained if we take 0% we lost rebates, so that changed the price of the car. Well, we made the deal, set the price with rebates and 0% financing, and no one said we would lose the rebates. You know they all knew that, but didn't tell us. I guess they figured they could slip the 5.4% interest financing past us and we wouldn't notice. They never mentioned the 5.4% interest change to us until we questioned the payment. If we hadn't asked, and signed the papers believing they had been honest and above board, we would have been stuck with that lousy deal. Buyer beware. read more

Worst customer service ever when trying to purchase a Truck. Had leased the truck and wanted to purchase it out right at end of lease....it was a nightmare. read more

My experience with Ken Stoepel Ford-Lincoln goes back about eight years. They are a top-notch dealership and I am a picky buyer/customer. They NEVER have failed to meet my expectations. I collect classic cars and I entrust them to do scheduled maintenance on them as well as my Ford/Lincoln vehicles. Fair, honest, good staff, desire to please. What more could you want? read more

I picked up a big piece of metal that left my tire lifeless. The Quick Lane crew provided exceptional service and replaced my tire quickly so that I was back on the road within about 30 minutes. Thank you, guys! I will definitely be back and highly recommend. Thumbs up for great, quick service. read more

We had a great experience all around when it came to Ken Stoepel Ford. It all began with an internet search, an innocent inquiry about a truck and an estimated trade in value. Seantel returned my call within minutes to talk about my trade and what we were interested in. She was such a sweetheart and very engaged in all turns our conversation took; from us being full time RVers to where we had been to wanting to see pictures. She made an appointment for us to meet with Scott once we got back in town. When we arrived we were greeted immediately by Steve Black, we told him who our appointment was with, he took us to the lounge checked if he could get us anything and went to notify them that we had arrived. Scott was busy so Benjamin came to meet us and talk to us, so we wouldn't have to wait longer than needed. Benjamin let us know that Steve would be assisting us as our product specialist. We took a few minutes to discuss what truck we came to look at. Unfortunately that had truck had been sold. Steve had listened to what we needed and offered to show us other models available that would meet our needs. After a couple test drives and some circling of the trucks we decided on one. Steve was informative and patient through our entire process. Knowing we were not from the area and that we hadn't spent time there Steve answered questions and gave us some information about places to go. Steve provided us all the information about the deal and handed us over to Tom H., the finance guy. Tom continued with the great service that we had received from Seantel and Steve. Tom took the time to go over different options available to us, to explain them and to let us decide. Sssssoooo now we have a beautiful F350 to pull our new home that we will be picking up in a couple weeks. Thank you Ken Stoepel Ford for helping us get what we need so we can continue our adventure! read more

I had a VIP appointment, I showed up and discussed about my income they said I need a consigned and I said I was planning on saving up to pay in cash they wouldn't even bother showing me the trucks, showed me where they were and didn't even bother showing me personally in person the trucks. read more