We had the absolute best experience with Malek at Bob Caldwell yesterday! My husband and I both made so many comments afterwards about what a refreshing car buying experience it was, how Malek made everything so easy and enjoyable for us, and made it seem like we were buying from a friend, rather than a sales rep! We both made the comment, 'can you tip a car salesman??' He was THAT good. Additionally, we were so pleased with both our trade-in value and the price paid for our new car, that we left feeling really excited about the entire experience. Before even meeting us, Malek sent a short video message of himself so that we would know who to look for upon arrival, along with showing us briefly the car we were coming to see. I've never had someone do this before and thought it was not only creative and thoughtful, but genuinely really helpful! When we arrived on the lot I recognized him right away and was thankful to feel like I "knew him" when I walked over. What a unique sales approach! Malek had the car ready for us upon arrival, and then quickly brought around 3 additional vehicles as we made comments about what we liked or didn't. It was so helpful that the dealership had so many of these similar vehicles for us to compare, and was great that Malek took the initiative to bring them around for us, without ever making it seem like it was a problem or we had to stop looking at one to go over and look at another. He made it so easy to compare back and forth, and was never pushy or impatient with us. When we experienced an issue with one car (broken headrest) he immediately assured us that he would make it right and went to talk to his sales manager about what options we had. Malek was very responsive, professional, and just a really nice guy. Overall, our car buying experience here was fantastic, from before we even walked onto the lot until we drove home our new (to us) car. As a sales rep myself for a different industry, I learned a lot about Malek's salesmanship that I will take for my own personal growth. We absolutely love the car that we bought, and cannot recommend this dealership and Malek enough! read more

they refuse to repair my warranty rust repair. Claim has been submitted for over a year

was interested in 2 separate trucks and Bradon was such a rude smart mouth person over the phone. my money wasn't good enough for them. after reading their reviews I'm glad I didn't buy anything from them. I see now why all the bad rvs read more

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Zero if I could give it. IMHO and experience they are not a place I would recommend buying a car at. I bought a used car from them and literally within less than 24 hours engine codes started popping up. Then the convertible top fell apart. I can't even get the car to pass e-check to register it. Their response = too bad. The car stalls out randomly on the highway, or anywhere. It's dangerous and the response is a flippant "you need to have a mechanic take a look" and that comes from the GM at the top - Justin Harmon IMHO once they have your money, you're on your own, not moral, and not a way to run a business. Look at all the bad reviews recently. Poor Bob Caldwell his legacy is being destroyed. 3.39 rating on BBB - https://www.bbb.org/us/oh/columbus/profile/new-car-dealers/bob-caldwell-chrysler-jeep-dodge-ram-0302-611/customer-reviews https://www.reddit.com/r/OldSchoolCool/comments/9gzgip/kurt_russell_in_used_cars_1980/ read more

Terrible Experience - Beware of Dishonest Practices! If I could give zero stars, I would. We had an absolutely horrible experience with Bob Caldwell Automotive in Columbus, Ohio. After speaking directly with management and coming to a firm price agreement over the phone, we made all the necessary arrangements to fly in from out of state to purchase a vehicle sight unseen. We signed all the forwarded documents, provided confirmation that the wire transfer was initiated and in process for the full amount, and even scheduled one of their employees to pick us up from the airport. We were assured that the vehicle would be moved off the lot and held for us, given that flights and payment were arranged. Despite this, they sold the vehicle out from under us while the wire transfer was actively processing. They didn't bother to call and ask for another form of payment to hold it or give us any opportunity to secure the deal--they simply sold it to someone else. Scott, the manager, didn't even have the decency to call us personally but sent a TEXT to inform us the car was gone. Now, they have our wire transfer, and we have no vehicle. To make matters worse, they refuse to take my calls for further explanation. This dealership gave their word and completely broke it, leaving us blindsided and without the car we paid for. If you value honesty, integrity, and basic professionalism--do NOT do business with Bob Caldwell Automotive. We were disrespected, deceived, and left empty-handed. Find a dealership that won't string you along and leave you high and dry. read more

I would rate them a zero stat if I could. Their service manager is very frustrating to work with and they are not respectful to the customer. I would walk 100 miles to the furthest Chrysler dealership before driving the half mile to Bob Caldwell service center. read more

The worst car dealer I've ever dealt with, and that's saying something. Reneged on a signed contract for sale after i sent them a certified check, funds for which had already been withdrawn from my bank account. Find another car at another dealer. read more

In Dec 2023, we bought a 2021 Ram ProMaster (59,213 miles) from Bob Caldwell Chrysler Jeep Dodge along with a 5-year/125k-mile extended warranty. Sales/finance told us, "If anything goes wrong, it's covered." Last week, at only 89,000 miles, the transmission failed. The warranty was denied because the 60k-mile service wasn't documented--something never disclosed to us, even though we bought the vehicle less than 800 miles before that interval. We've maintained the van well with regular oil changes, but that doesn't matter to the dealership or the warranty provider they're selling. The GM confirmed they don't perform scheduled maintenance during reconditioning if it's "not yet due" and didn't verify full service history. We tried to work with them, but they clearly don't prioritize customers once the sale is done. This has been costly and disruptive--get every maintenance record and warranty term in writing before buying here. read more

For a company that prides themselves on customer service and service repair they are the absolute worst! Purchased a car from them less than a month ago. The sales associate, Shane, was new so I was understanding of his inability to answer all my questions. Before signing for the car he reached out to management with any questions he was unable to answer. I appreciated the effort. But shortly after closing the deal, the dedication and customer service stopped. I asked several times for a print off of the maintenance report that was done by their mechanic after they purchased from the previous seller. I was told multiple times he get it to me by the end of the day. It took 4 DAYS! Clearly he stopped caring after getting commission from that sale. Not only did I buy a car from Shane at that time, but within the week my boyfriend also purchased a car from him. You'd think he be more loyal to his customers. (My boyfriends experience was also less than ideal. Shane forgot the price they previously negotiated and never noted the price or interest rate he was approved for. He to go through the entire process a second time after returning to Ohio.) After two weeks of owning my car I noticed there was an issue with it starting correctly every time. When Shane reached out to me to write him a review, I asked him why I would I be experiencing this when the company mechanic just looked over this car and replaced the battery and ignition switch prior to selling it to me. He gave me the info for the service department. Told me to stop in whenever and they take a look at it. I called the service department to schedule a time to come. It took 14 minutes on the phone for the girl to finally schedule me an appointment. Even when I mentioned several times I had just purchased the car from them, she continued to ask me if I have ever had the car in for service there repair. Apparently she didn't understand "I just purchased this car less than 2 weeks ago from you." The following week I went into my scheduled appointment to have them take a look. Sure enough the area that is experiencing the issue is where the ignition switch is (where their mechanic already serviced not even a month prior and replaced the parts stating it was in working condition upon me purchasing the car.) It took several days to get an answer back from anyone. I told the sales rep, Shane, I wanted an answer/update on what was going to be done. I reached out multiple times to their service department and talked to Logan. No one ever gave me a call back. At this point I was done! I called back in and spoke to the Manger Glen. He seemed understanding of my frustration and I thought things were turning around. After he reassured me this was something that was going to be taken care of by them and would be done within the next week I felt at ease. The following day after checking to see that the parts needed were in stock, Glen called and left a message for me call back to get the repair schedule. A few hours later I called back. Again I got the run around. No one was able to schedule the repair and I was told I had to wait to talk to Glen the following day. I even spoke to their manager Mike who said I had to schedule the repair on certain days within certain hours because they wanted the original mechanic to look at the part again and do the repair. Apparently all their mechanics aren't qualified to service and ignition switch on a car- that's the only logical reason I think of why they can't have another mechanic do it. But then again, if this is something that missed or not done the first time it was review by their mechanic, why would I want that same person to "fix" it. I'll be calling in at 7am tomorrow when Glen arrives. Hopefully he will be able to shed some light and remedy what he can of this situation. At this point I would say hands down worst experience I've ever had with car buying. I recommend to everyone... AVOID THIS PLACE!! read more

Bob Caldwell Chrysler Dodge Jeep Ram - Car Dealers Near Me - Columbus, Ohio

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I purchased a vehicle that I was told had a excellent inspection report. 5 days off the lot and I started having transmission issues. They told me they aligned my vehicle, but never stated I had bad tie rods from service. After having my car in the shop 3 times Mitch the sales manager and I had conversations and he told me in person and text that the vehicle shouldn't have been sold without a full inspection. Now they don't want to cover the extras they would have had to replace before selling the vehicle if the accurate inspection was done. Mitch told me he would definitely make things right with any issues. But they don't want to reimburse me the $735.05 that they should have covered before selling the vehicle. read more

Bob Caldwell Chrysler Dodge Jeep Ram - Vehicle shouldn't have been sold without full inspection - Car Dealers Near Me - Columbus, Ohio

Worst experience I've ever had. I came in yesterday to test drive a Challenger. I bought (and paid off) a new car for 19 year old about a year and a half ago. My husband bought a STI about 9 months ago....every dealership we went to searching for those two cars were 10 thousand times better than this shit hole. They tried to force me into a credit check before letting me test drive the car!! WTH....who does that? My credit score is 780.....why the hell would I let someone ding my credit before I even know what the car drives like? I've since test drove one. Love it. The dealer I'm working with found the perfect car for me with all the bells and whistles I want and are shipping it here for me to buy. They lost a sale.... Dont go here; they're douchey. You don't need that in your life. **UPDATE** I just got an email from this business. They found an ad on Craigslist where I was selling my Dodge Magnum, because I just bought a new Challenger, and they wanted to purchase it from me. I had to tell them that their shop was the first place I'd gone - to not only get rid of the car they're asking about but to also buy a new car. They got the first chance - and blew it! How ironic! read more

Awful experience from start to finish. I've visited many dealers and these people show no respect for time, spam your email, and lack honesty. I filled out an I'm interested give me a quote on a car via the website (mistake 1). From there, their crappy CRM spams your inbox nonstop. I later "scheduled" a test drive with Cindy. I arrived and was told she would be around soon with the car. I waited 25 minutes and nothing. Keep in mind only 1 other customer was in the store while 10-15 workers were there. Even without scheduling this should have been a 2-5 minute wait for the car to move 200 yards. From there, I emailed a few questions. Cindy refused to answer any direct questions then argued the prices I was quoted by other dealers. (Seriously the most idiotic tactic, especially when some of the offers are in writing) Cindy let me coach you on a basic marketing tactic... Sometimes dealers will discount further than the posted price (shocking). I asked the same question regarding the price 5-10 times and didn't receive an answer for 8 hours. Also, if you won't discount the car further that's totally fine, simply answer the question instead of being a worthless "sales" person. I was interested in 4 stick shift models but refuse to give this dealer any business based on the interactions. Keep in mind I've bought 7 cars in my life and visited hundreds of dealers and never written a negative review. Car dealers are very hit or miss but this place is a total sh*thole. One great thing about this dealership... (not actually at the dealer LOL) this junk yard is close to Franklin country dog shelter. After they fail to meet your expectations you can go pet cute puppies like the one I bought in my profile picture. So they have that going for them... read more

A 1 star is too high for this dealership. As a disabled veteran I was hoping that there would be some sort of higher customer service attention but in all reality this dealership will stab you in the back at the first chance. I went through the ENTIRE loan process, got approved and I agreed to pay the $4,500 down payment so that we could complete the deal. I messaged Brad at the dealership following up from my messages and was told that he sold the vehicle to someone else????? What? I asked Brad why nobody called me to ask for a signature or anything after the loan got approved and I agreed to the terms but was told they don't hold any vehicles no matter how far you're in the process! Complete crap and so shady to take me through all the financing to agree but sell it to someone else while I'm in the process of purchasing it. No courtesy, care or thought went into servicing a veteran so I'd hate to see how you treat your regular customers unless Bob Caldwell Chrysler just likes to discriminate again its own country's Veterans! read more

Worst car buying experience of my life. I've bought 10 vehicles from several different dealership but this is by far the worst experience. I bought a used Jeep Wrangler and noticed an issue that forced the reverse lights to always be on. I noticed during the test drive. I ask them if they knew that was an issue and they said no but it's a quick fix they can do after I buy the car. I asked if their service departments fully inspects the vehicles before selling them and they said the whole vehicle is inspected by the service department to check for any issues before selling a used card. They lead me to believe the issue with the lights was recent. I purchased the Jeep and returned it for service on the following Monday. I later checked the pictures on their website before they took the listing down and noticed that the reverse lights were clearly stuck on when they posted the Jeep for sale. It's clear the service department ignored the issue. I'm not sure if it was inspected at all. I mentioned this to the sales guy and he blew it off basically. He assured me it was a quick fix and it would be fixed same day. I bought the Jeep February 1st and here we are almost two weeks later (2/14) and the issue is still not resolved. I have to constantly call the shop to ask for a status update. They keep saying it'll be ready then suddenly it's not and they're checking something else. Today, I had it though. Last night they called and said the Jeep would be ready today because they have all the parts in. Since 11am this morning I've been trying to get an update on my Jeep. 6 hours later after talking to several people I was able to finally get an update that it is NOT FIXED! They're not sure what the issue is and they're inspected. They said they'll call me back when they know more. At this point I fully regret my purchase. The whole experience has been a struggle. They claim their service department inspected the vehicle but there was a glaring flaw that wasn't fixed. They said it would be a quick fix but two weeks later I'm still waiting on it. Nothing like buying a vehicle to immediately have it sit in the shop for two weeks and have to fight to get an update. I don't trust Bob Caldwell sales or service. It's a shame they're the trusted brand in the area. I do not plan to use them again and urge anyone I know not to use them. I wish I hadn't ever trusted them with my purchase. read more

I tried purchasing a car from Patrick Ledenko, but could never get ahold of him. I reached out several times for two weeks trying to move forward with the purchase but never heard back from him. I didn't move on to another sales person because I gave him the benefit of the doubt since he first reached out to me. Well when I finally did hear back, he only told me the car just sold. I was very disappointed the lack of response. Everyone else I talked with at Bob Caldwell was great to work with. read more

Well this will be a big flop from my first review. This was my worst experience EVER. Where do I even start. Purchased the Nissan Pathfinder, had it less than 24 hrs. Started chugging and smoking. Took it back, received a loaner car. Had it about a month. Got pathfinder back.... in less than 24 hours chugging and smoking. We repeated this process a couple more times. We started in February the last time I got it back was in July. Was adv by the manager Tim I think his name is don't remember they are all liars. Told me he would swap out my car since it was having to many mechanical issues. Said he would talk to my finance company. Waited another 2 weeks. They avoided my call. Went to dealership was adv that they fixed the pathfinder again and it was safe. They said the finance company declined a switch. However when I called them they advised me it was fine. Long story short. It broke down with the same issues. This time I just let it go. The dealership refused my calls even though the repairs were under warranty. I also found out through the finance company that I had been paying for a warranty and they should have fixed it. Called my attorney the dealership never responded. When I finally talked to them they said since I had a lawyer they could not talk to me yet their legal team wouldn't talk either. Very clever way to hide the problems. I'll never buy from here again and I'll continue to tell people about this awful experience. You did not provide me with the service that I deserved. Spent most of its time being towed. Shame you you!! So basically you scammed me!! read more

Bob Caldwell Chrysler Dodge Jeep Ram - Car Dealers Near Me - Columbus, Ohio

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Top notch dealership! The process of taking home my new SUV from start to finish at Bob Caldwell Chrysler Dodge Jeep Ram was excellent. Cortney Hunter was extremely knowledgeable and professional. I had called ahead so he knew I was coming in, when I arrived he greeted me at the front door and we started the paperwork immediately. He took the time to explain every button in my SUV and answered every question I had. He even made sure all my Bluetooth and Sirius guardian was set up and working, which is such a help.(We all know how frustrating that can be) All my options were explained to me to where I understood them clearly and I felt that my highest expectations were exceeded. Cortney made my experience at Bob Caldwell very quick, easy, and pleasant and I would recommend him if you're looking to take home your next vehicle ! read more

Bob Caldwell Chrysler Dodge Jeep Ram - 2018 Jeep Grand Cherokee - Car Dealers Near Me - Columbus, Ohio

Spoke to a sales rep named Dino before going over and explained my situation with my current leased vehicle. Naturally, they just want to get you in there but I understood this. My wife and I went and let them know ahead of time about the payment we were looking to pay for a new leased Jeep. At one point about 45 minutes in already, Dino wanted to run my credit. I advised that not until we know if we are at least in the ballpark. Dino said if we weren't then we would have told you that already so as to not waste time. I explained that I would like to have a better idea before we pull the trigger since I wanted to protect my credit from an unnecessary inquiry. Dino went back and forth numerous times (as opposed to getting someone such a manager who knew what they were doing), before he eventually came back and said we were too far off. That it was looking like 6 something to almost 700 for the payment. Which indeed was far off, but with so little negative equity being rolled over, this didn't make much sense based on the rest of the information on hand. I tried to have Dino explain but he couldn't really and I'm glad now that I didn't have him run my credit like he wanted to. When I brought up about him advising that it could be 6 something to almost 7, he said I never said that. I said that you literally just said it. He said several times that he didn't, but with my wife right there and the fact that I'm not deaf, Dino was now essentially calling me a liar. This salesperson really needs to work on his people skills. This was a very bad experience and we ended up walking out. When I got home, I tried calling and asked for a manager and the receptionist said that she would have to take a message. I asked her even when it's an irate customer on the phone, she said yes. Well, if this is any indication as to how management deals with the public and their customers, then I'm very glad we didn't make a deal today. Sounds to me the making the sale is the ONLY priority. Shameful experience all the way around and definitely not focused on the customer. I have never been to a dealership where the customer was not the focus or such unprofessionalism was tolerated. It's one thing to not get the vehicle today which is fine, but it's another to deal with a sale rep who doesn't seem to know what he's doing, to be called a liar to your face, and then to have management not wanting to make it a priority. He said up front that if we were far off, we would have told you. This whole experience was just bad bad bad. I recommend avoiding this dealer and going anywhere else. Having worked in client relations for a couple of decades now, I know what's right and what isn't, and this certainly wasn't right. If you don't believe me, you can also go read some of management's responses to complaints on Google Reviews. read more

I am really picky and particular when it comes to customer service esp. due to having a history of customer service experience myself. I had a great experience with C.J. of Bob Caldwell. I think it is so important that rather buying a car immediately or "inquiring" to find the best price and or a best fit vehicle, that professionalism, excitement, patience, knowledge and listening skills are tuned into/displayed to each customer. You never know who is coming back or who knows who. That was displayed when I inquired to get a SUV. Although, I didn't get the SUV. When I do let go of my sedan, I will definitely shop with C.J. Due to the customer service displayed to me, I have forwarded many people to him and took the time to write this post. And the others that shopped with C.J. and brought from Bob Caldwell referred by me were very satisfied. read more

**Service Department** I'm recently new to the area and needed to service my vehicle so I called and scheduled an appointment. The gentleman took my info and whatnot then told me that my vehicle will need a fuel injection flush... First of all, they have never seen my vehicle yet. Secondly, it's a 2014 and has only 32,000 miles on it. I am no expert in automotive maintenance by any means but, I happen to be a graduate of an auto tech school with ASE certification. I questioned it and was not given a straight answer. They're not wrong for any maintenance can be done, but is it needed? Probably not ever. Depending on how you drive, that is something you shouldn't even consider until 120K+ miles, if that on a newer vehicle. ALL service departments are the same regardless of location/manufacture so the only platform that each one has is TRUST and CUSTOMER SERVICE. They lost my trust with trying to up sell me a not so cheap service. Be careful in not being the next blind victim. ******** As a response to the GM comment: then why stop there and not just do a fuel injection flush with every oil change? That reasoning is so generic for any preventative maintenance can be performed at any given time prior to recommended schedule. And again, they never looked at my vehicle and assuming I need a fuel injection flush? Crooks! read more

Great place to buy a car. Jerome Midgette was fantastic, he really assisted us. We couldn't be happier. Thanks, Jerome. Thanks, Caldwell.

Shady from the start! Went in recently with my girlfriend to help her look at cars, while she was wrapping up, there was a Jeep Wrangler in the lot that caught my eye. I asked Shane (the sales rep who was working with my girlfriend) to show me the car. We briefly discussed the details and I told him we'd be in touch. He was new but seemed interested in helping me with my questions. I was traveling out of state for Thanksgiving and talked to Shane for nearly 4hrs. We discussed pricing, interest rates and when I'd be back in town to pick up the car. We had settled on a price, I was told an exact interest rate and I provided my credit card info to make the down payment. Later that night Shane sent me the details of another customers car that he was working with, and it wasn't even a Jeep. Not sure how you mess that up. A week later I returned to Ohio and was excited to get my car. Unfortunately, this where the process took a turn. I show up and have to spend another 3+ hours fighting for what I previously was told. Apparently no one took notes of what was discussed and agreed upon. Shane had a page of notes but nothing that included the rate and sale price we negotiated ...go figure. And I still wasn't given the same interest rate we previously discussed and I was told when they ran my credit check. After leaving and pulling out onto the road, I realized I wasn't able to use my side mirrors correctly and safely. Turns out the mirrors they sold me on the Jeep were for when the doors are off. Even when you try to adjust them, the right side mirror is completely unusable. We're in Ohio and it's been snowing this past week- not exactly doors off kind of weather. So looks like that's another expense I'll have to make just to make this car road safe. No thanks to Bob Caldwell, when I made them aware I was told "oh, sorry about that". So I took my business to 4wheelparts to have work done. They been great and so professional. Bob Caldwell, you could learn a thing or two... or three! read more

Drew and Todd were excellent. Very professional. I've had bad experiences in the past where I felt pressured and they made my buying experience a great one. I will definitely recommend this place and I will be back. read more

I had the most incredible experience with Xavier! He was patient and answered all my questions and addressed my concerns without being pushy/salesy like a lot of car salesmen can be. I felt very comfortable throughout the entire process and would recommend his expertise to everyone!!! read more

Service department is HORRIBLE. These guys really need to get it together. I have dropped my car off here a couple of times to get serviced because they are extremely close to my house & it's convenient. They NEVER look at my car the same day...EVEN IF I HAVE AN APPOINTMENT (what is the point in having an appointment if you do not honor it). So the following morning AFTER my appointment date they usually call me and tell me what is wrong with my vehicle. NO matter what it is they NEVER have the parts on hand (pathetic). They always claim that they have to get them overnighted -- which sets my car getting fixed back another day. I cannot believe anyone would bring there car here to be serviced. I have never walked out of there thinking they have taken good care of me. In fact, I'm usually pissed because almost every repair there ends up costing over $1000 and it takes them forever to do it. I'll give my $1000 to someone that can get my repairs done in a timely manner. You sirs, are FIRED. read more

This is the "WORST" customer service I have EVER had when looking to have service completed on my Jeep. I had brought the Jeep over for a second opinion on Friday May23. I explained to Vanessa that I had a timeline that had to be met as I was getting married on Saturday and we planned to drive the Jeep to Florida on Tuesday May27. I was assured by Vanessa that the service department would get right to it and contact to on FRIDAY May23 to let me know what needed repaired in order to drive to Florida on the 27. I waited all day Friday and heard nothing back. They never even bothered to call me AT ALL until I contacted them this A.M. For an update. Rob the service manager after speaking with him about the situation simply asked me "What do you want me to do about it". ?!?!?!?!?!?!? Really this is how you treat customers?????? We are now delayed on leaving for out Honeymoon and are highly pissed with this Jeep Service Department as it's the WORST experience I have ever had. I would and will never go back here and will tell everyone about how this place treated me and the response I got from the actual service manager. read more

You know, I just don't trust this place. Even if they were right about my car diagnosis, they just didn't seem confident. At all. Which made me feel even more so that they were trying to scam me. I took my car to a competitor, and thank god, it saved me $1500. Go here for oil changes if you need to. Don't do anything else. read more

I have a 2007 dodge caliber with a badly rusted cross member. This part's warranty was extended by Chrysler to 10 year and I was slightly over. After talking with Chrysler they recommended asking the dealership (Bob Caldwell) to use the D1718 Goodwill fund. This fund allows the dealer to get reimbursed from Chrysler for out of warranty repairs like mine. It doesn't cover 100%, but every bit helps. Bob Caldwell declined to use the goodwill fund. So WARNING if you are not a super platinum member of Bob Caldwells DO NOT GO HERE for repairs! I'm looking for another dealership that actually wants my business. read more

Bob Caldwell Chrysler Dodge Jeep Ram - Car Dealers Near Me - Columbus, Ohio

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I was just there hanging out. I didn't need a car, but one stood out. So I talked with John H. He didn't pressure me or anything. He asked if I wanted to check it out, and said if I didn't it was cool. I checked it out. And literally as I got back from my test drive they lowered the price to the point that I couldn't really pass it up. So I bought it. They didn't force me, or anything. Which is what made me happy. He even gave me ideas for my next vacation. He was very personable. The only thing I find weird is that they don't fill the tank up when you are purchasing a car. read more

When you get an estimate for $50, and they come back from repairing your vehicle and say it's going to be $116, there's a problem. Granted, $116 isn't that high for repairs, but it was more than double my estimate. I told them that had I known that it was going to be that much, I wouldn't have brought my car in. Without any fuss or hesitation, he turned around, walked out, and came back within 30 seconds and said, "My mistake". Now, I know the difference between "my mistake", and "we were going to try to take you for a ride". You have been warned. read more

OMGawd! Where do I start....this place is terrible!! This was one of the worse car buying experiences I have ever had. Thank God I bought a car somewhere else (Hint: Byers Chrysler Jeep on Hamilton Road--see Kevin Pugh). They were good to me until I didn't purchase a vehicle from them and then things went south and sour. The car salesman that I worked with got an attitude with me because I wouldn't buy a car that was truly out of my price range!! He then refused to help me after I left the dealership and proceeded to send me a condescending email stating that he tried to get me a great deal on the car like he was doing me a damn favor! I even had the nerve to apologize to him at first since he was pissed but then afterwards I wrote back to him and told him to basically kick rocks and that I wouldn't recommend or buy anything from them ever!!!! And I mean that! He's not the one that would be stuck with the high car payments, I would. If you can't handle the pressure and disappointment of selling cars, get out of the business! Overall, they really need to do some customer service training with all of their employees in all departments. If you are a woman buying a car alone, I feel like they try to take advantage of you and don't respect you fully (just my assumption and perception). I took my brother with me the second time I went up there and was treated really different, although, not better customer service. The only reason why I'm giving it one star is because I couldn't publish this with no stars. Learn from me and my experience and don't even bother going up there. The frustration is not worth it at all unless you just have time to waste and you don't mind your blood pressure rising. Good luck. Hope this review helps. read more

I'm so disappointed how their service advisories are not helpful and not honest. They will tell you it's first come first service, that's accurate, a lot of favoritism there, I came for an oil change, I was told I'm next car. I sat there for 2 and half hours. I talked to couple that came after me and as we are chatting they told me they were getting oil change as well and both had left before me. I even bought my car this same place. They don't value business and not host place. I have talked to the manager and his answer was ( aww I'm sorry that's not right) just rude all angles. They have lost my business!! read more

Follow up review - I just had another great experience the dealership, service department, and with Joe Reichley specifically. I'd come in for my first oil change, (didn't need an appointment, which is a bonus) and they got me in and out fast. The staff was friendly, knowledgeable, and competent. I felt like they took great care of me quite well through the entire process. I worked with Michael Myers in service and found him kind, friendly, and overall was a pleasure to work with. It was my first time being there, so he spent a little extra time with me to show me around and make sure I had everything i needed (and answered all of my many questions). All service experiences should be this effortless. I had a cosmetic issue with my car which came up after purchasing it, and I had planned to address it at my first oil change since it wasn't a big deal. It required Joe's attention, and he took care of it with no questions asked, and no problems at all. I expected to have to make another appointment, and drop my car off, maybe argue with someone that I was going to pay to fix it, etc... there was just absolutely none of that nonsense... They just took care of it, immediately, right there on the spot! I can't tell you the last time I had service this great. I could not be any happier with my experience. Do you want more customers? This is how you get more customers. Keep it up everyone, you're doing it right. read more

I drove over 100 miles to purchase a Jeep Wrangler that they had in stock. The salesman was wonderful, and the entire experience was at first very smooth. A kit that comes with the vehicle was later delivered to the dealer. The dealer had promised that they would send this to me when it arrived. It arrived a few weeks later, but the sales manager then told me they could not send it because shipping was too expensive. I kept asking the sales manager to call me, but he would only deal with me via text message. In two different messages he said it would cost over $100 to ship me the kit. He kept replying that he was "working on it". I called Chrysler who told the dealer to ship me the kit. Chrysler agreed to pay for the shipping, and the dealer swore to us it would go out that day. Two weeks later I called the dealer again, and they claimed they didn't have a way to ship it because shipping was too expensive. When pushed they "suddenly discovered" that Chrysler was paying for the shipping. After 2 months, they finally sent me the kit. When it arrived, I saw the UPS tag say that the total weight of the kit was 12 pounds. Shipping was under $20. So in the end I bought a $40k vehicle, and they refused to spend $20 to ship me what I purchased. Later I found that when they installed the wheel locks on my vehicle, they stole the lug nuts. I later bought a second Wrangler, from a different dealer. I hope that the $20 and the 5 lug nuts were worth it to them. read more

We have taken our Jeep Wrangler to the service department a couple of times now and really can't say enough how helpful they are, especially Justin Green (he is the Jeep Guru and overall very helpful and friendly). In the past my experiences in garages/service departments has always been so-so (or worse), they really set the bar here! read more

Just received a call . My rent a car they gave me back in September is not covered . Funny cause it took them 2 days to update my transmission , and had to wait 2 stays for new tires . They lied to me regarding my loan . To bad cause Shannon ( sales lady ) was fantastic . I will never recommend them to any of my friends and will shop elsewhere in the future . Jennifer Brewer . Very unsatisfied read more

I had an amazing experience at Bob Caldwell. The sales person Greg was knowledgeable about not only the car I was thinking about purchasing, but also the car I already drove. This mattered because it helped me compare two different make and models to see which one really had what I needed and wanted. I wound up getting a brand new Jeep Cherokee and I LOVE it. Everyone at the dealership was outstanding and took me through the process smoothly;highly recommend! read more

This place is terrible. I don't even know where to begin. Bought my second jeep from them at the end of 2017. I did purchase a vehicle from this dealership two years prior, and I did leave a very positive review at that time, at the request of my friend who worked there. Long story short, they gave my husband a much better deal than they gave me. Same car and same price, two days later. Also the finance department signed me up for a bumper-to-bumper warranty that I did not ask for or want. It cost $1600 and I had to fight them tooth and nail to get it back. Crooks! read more

I always take my car to Bob Caldwell to get serviced. After first taking my car to a dealership and getting an estimate to get my motor mounts replaced, I decided to take the car to Bob Caldwell for a second opinion. They were able to fix the issues and came in a few hundred dollars under what the other dealership had given me as an estimate (amazing right!?!.) Since then I have brought my car to Bob Caldwell for some other issues and the professionalism and quick work done is second to none. I'm very impressed with the communication and extra work they put into making sure my experience went as smooth as possible. Everyone in the service department I have dealt with seems to be very knowledgeable and most importantly they don't make you feel dumb, like some places do, when you don't know everything about how a car works and they help to explain the issue to you without getting frustrated. I definitely recommend taking your car here to get any type of work done here! read more

Jerked around & risked my life. Service is a joke. The girl who helped me was very kind & professional talking with me which is the only good thing i I can say for this company. Transmission went out on the busy highway, lights came on & took my Cherokee to their service department. When I arrived they couldn't get their machine to read my codes so they kept it for a week, put 40 miles on it & told me to come pick it up bc they didn't know what's wrong with it. I let them know I wasn't comfortable taking it since I do a lot of highway driving & I don't feel safe. I was told they're too busy to fix my Jeep & charged me $160 for diagnostic that didn't show any issue. I took it to work, 8 minutes into the drive I lose acceleration on the highway! Took it back to them, they saw it's the TCM, quoted $600 to fix, 2 days later they said they miss quoted me & it's $900 to fix! Went to pick it up for another mechanic to work on it & they had it all torn apart. Finally picked it up after a month of not having my car. I don't trust them to fix it. read more