It seems like many of the positive reviews for this place may be from people who simply let their…read moreinsurance handle everything and did not have to deal with the communication process directly. Based on my experience, I would strongly recommend doing more research on other review sites before trusting the overall rating. Their rating on Yelp is much lower, around 1.8 stars, which makes the higher rating elsewhere feel misleading. I contacted them multiple times trying to get an estimated price and understand the process. I was told to send my VIN to a phone number, which I did. I also sent pictures of the damage and videos so they could see the condition of the vehicle. After sending everything they asked for, I never received a proper response. I had to call again, and the next person who answered seemed confused and had no idea what I was talking about. It felt like my situation was brushed off, and there was little to no communication between the staff. I originally called on Thursday and Friday, but because of their attitude and poor communication, I decided to check with a different body shop first. That is why I waited until Wednesday before moving forward. In the end, I still decided to go with them, which turned out to be a terrible decision. Eventually, I was told to tow the vehicle in, so I did. Even after that, I still had to keep calling to figure out what was going on because they were not clearly communicating with me. Throughout the process, I felt like I was being spoken to in a condescending and disrespectful tone, as if I did not understand anything about the situation. I was especially patient with Chris, but the way the situation was handled was very frustrating. He made it seem like the car not starting was a major issue, when the only reason it would not start was because the battery was dead. A dead battery can usually be handled by jumping the car or using temporary power to scan the codes with a code reader, especially for basic inspection purposes. What bothered me even more is that it did not seem like they went through the proper process to inspect the car before giving me an estimate. Chris stated that he did not start the car or check the codes, yet the estimate and comments were being made as if they had fully evaluated the vehicle. In my opinion, that feels like a rushed and careless way to handle the situation. If you are going to give an estimate, especially after I sent the VIN, photos, videos, and paid to tow the vehicle in, then the vehicle should actually be checked properly instead of making assumptions or giving a half-done estimate. What made the experience even worse was that I was the customer who had every reason to be frustrated, but somehow Chris was the one acting frustrated with me. Instead of being understanding or professional, Chris acted annoyed and impatient, as if I was the inconvenience. Later, while I was still trying to get an estimated price, Chris became angry and complained that the car did not start because of the dead battery and had "too many custom parts." That was not accurate. The vehicle is almost all factory parts, other than the bumper and fog lights. At that point, he decided the vehicle was too much for them to handle. I had to then tow the vehicle to a different body shop to get it checked out, and the other shop told me the damages were extremely minor. That made this experience feel even worse because this shop made the situation seem much more complicated/expensive than it actually was. Because of this, I wasted over $85 getting the car towed there, only to deal with condescending attitudes and unprofessional behavior. Losing patience with a customer multiple times is not acceptable, especially from someone working at the front and representing the business. During the entire process, I kept trying to communicate and ask what they needed and what I should do, but the tone I received made it clear that my calls were being treated as an annoyance. In my opinion, this was extremely unprofessional, rude, and made me feel uncomfortable.

They were rude. Kept laughing and made fun of me. Terrible service. Wasted my time. Don't ever come…read morehere.

Best place to get autoglass replaced and my new windows in my house! What a great experience.read more

Need lambo door installation ,this is the place to go, need stereo and speakers installed , this is…read morethe place to get A1 service!!! Billy and the crew are the best got my doors working like they should

I bought a car stereo and let them help me to install it. But when they returned the car to me,…read morethe audio system does not work, there's no sound. But they said they were sure that all the plugs were plugged in, and they didn't know what went wrong. So I made an appointment with them for the next visit and asked them to take it apart for me and check it again. The final answer was that they made sure that all the plugs were plugged in where they should be plugged. Because of their reply, I can only ask the merchant who sold me the product why I received the defective product. But today, a few months later, I tried to disassemble my radio based on the video on youtube and check it myself. And it turned out that they didn't plug the aux cable in, and they didn't connect another plug. By the way, they did not screwed in the two screws that supposed to be screwed near the screen. I would say they did not check it again during my second visit, because a unprofessional person like me can tell what was the problem there. So I would not recommend this place. But they did it most of the job with pretty poor instructions, which made me rated 3 stars.

Amazing service. Professional, courteous, & personal service with a smile. Top notch all the way…read morearound.

I work in bodyshop in ark city Kansas, anytime we have questions on a lift on a truck or what's…read morebest options to go. We call film at 11. Kevin, Jake and myself have no complaints.

Amazing service and very thoughtful professional! Had the pleasure of taking not one, but two of my…read morevehicles to get some chips fixed. The service was friendly, fast and reasonable. I recommend it.

I highly recommend McPherson Glass. We were on vacation and a semi truck kicked up a large stone…read moreout of the rumble strip and it hit us dead center of our windshield on our first day of driving. It left a very large chip with 5 or 6 radiating cracks! We thought we were going to have to replace our windshield on the first day of vacation which is quite the bummer. We stopped in McPherson for lunch and I yelped glass repair and this guy popped up. I called and he answered the phone right away. He got us in right after lunch, repaired our windshield and back on the road in 30 minutes. Great guy, great service and great price!

Excellent service,honest shop,they even came in 50 bucks under estimate,took less time then their…read moreestimate,if you need glass fixed in your car GO HERE!!!

From the owner: Professional, quality auto glass repair and replacementread more