I bought a part for my mower and it came apart instantly due to bad casting of aluminum (which…read morehappens); they refused to warranty it and said, "if we take it back broken, what are we going to do with it, we can SELL you another one." This is America; you sell a part, it breaks or is defective, its the business's job to send it back to their supplier. The counter person said "they have been doing this for a long time and have NEVER seen a defective part. I call hogwash on that. I am a retired Navy mechanic that has worked on everything from small engines & diesels to multi-million dollar jet powered support equipment and I HAVE seen my share of defective parts. Oh- they did offer to "look at my mower" but that's just a way for them to make more money off of you and try to find more wrong with your equipment and blame the operator or equipment for failure. Go to Pauli's Lawn Equipment; much better service and Danny not only works the counter, he works on equipment. Crank was straight so didn't bring back so you guys to tell me same and charge me for something else. The fact you wouldn't stand behind your product speaks volumes.... Thanks for at least the friendly counter service before I purchased the bunk part, that's why I at least gave two stars.

Loved dealing with everyone here. Ordered my GRAVELY ZT XL from them and the price was excellent,…read moreit came in on time, they set it up, and had it already and the owner gave me a tutorial on it. Very friendly staff and one of the most pleasant purchases in recent years! Would highly recommend them!!

This guy seems to have abandoned his business with my lawnmower inside…read more No getting in touch only an answer phone

The owner accepted a repair on my Honda lawnmower 3 weeks ago and I have yet to be able to contact…read morehim. all I get is an answer phone. I am looking to pickup this lawnmower ASAP - looks like he has disappeared