Kevin was amazing!!! I called and he picked up immediately. I was having an issue with my deadbolt, but it wasn't an emergency. He said that he some other jobs already today and asked if he could come by in the late afternoon. That worked out perfectly for me. He said he would call back when he was on his way. As promised, he called when he was on his way, and he even apologized for the delay. It wasn't a delay from my perspective, but I appreciated that! He showed up as promised and immediately identified the issue with my deadbolt. He found some parts in his truck, fixed it up good as new, and then I paid for everything on my credit card through square. I would not hesitate to recommend Kevin and Bob's Lock and Key to anyone in the PVD area looking for a friendly, attentive and helpful locksmith. Thanks Kevin!! read more

Quick and easy. I called the week before my closing. Scheduled a time and had the keys to my new home within a few minutes of the locksmith's arrival. Reasonably priced and pleasant. Thanks, Kevin! read more

A technician with AAA found Bob's # on his phone and said he would be able to reprogram my fob/remote and jumper my car. I called Bob and asked for an estimate and was told that he could not give me one without coming out to see my car. He sent Derrick ( his technician) out who tested the battery and said it was the alternator. He said a dead battery is never the cause of a dead fob. He handed me a bill for $175 - I was shocked, saying " what are you charging me for, you did not do anything?." He said he had reprogrammed the fob and I asked why, if he knew it did not need to be? A neighbor that was waiting with me saw how very surprised I was at this receipt given to me when he was done. I was just in a panic or I would not have paid this amount for no help and a wrong diagnosis. I am a 74 year old female, shafted. I will take this to small claims court and take my witness with me! (It was reported to the Better Bussiness Bureau that an estimate had been given to my neighbor that I agreed to ...FALSE! ) The problem was a sensor; a subsequent AAA guy said it was not the alternator. read more

As a pet sitter, having a dependable, and cost-conscious locksmith is key...pun intended. Occasionally keys don't turn in a lock or the client forgets to leave a key and the pets are inside waiting to be fed and walked. Bobs Lock and Key has been phenomenonal and super fast. They are on my contact list as my go to locksmith. read more

Kevin is the best locksmith in the state. He is attentive, detail oriented and very personable. We use him at home and at work. And if there is a problem with the door that affects your lock, he can usually fix that too. Get one locksmith and stick with them, I chose Kevin and he has delivered. read more

Kevin is such a nice guy. His work is professional and efficient! He helped me to add a couple of deadbolts on my entry doors last week. And the next day early morning I got locked out. I called him and he came right away to help me out and only charge me a little money. I appreciate it soooooo much! He is not just providing the service but also advices on home security. He is the best locksmith you can find in MA & RI area. read more

Professional and courteous. I have dogs and he came in and was comfortable around them which for me is a plus. Fixed my lock in 30 minutes and was on his way. Look no further as he is the one that you should call. read more

Searched google for a near by locksmith.. I needed my locks changed and called up bobs lock and key. They were able to come by the same day and quickly changed 3 of my locks, made me multiple keys, and even helped fix a door that wasn't staying closed. Super friendly service, and prices were very reasonable as well. read more

Kevin was great! Same day appointment and changed the locks on my new home. Very knowledgable about different options out there. Went with a keyless lock and happy with the choice. read more

I have been trying to contact Bob's lock and key for several weeks and have received no return call or message. It looks like they provide a great service but I am distressed by their poor communication. Perhaps they are no longer in business? read more

Yes, just yes. If you're locked out call the number. It was so easy, Kevin got there in no time and was polite and quick with getting the door open. Would highly recommend. read more

Service at its best! I was totally pleased. They answered the telephone, scheduled an appointment, came when they said they would, and efficiently performed the job. read more

Very professional, friendly, and speedy service! Needed locks replaced on our front and back doors and Kevin showed up on time and prepared. He knocked it out in a very timely manner. Cost was very reasonable as well. Thanks Kevin! Would definitely recommend to anyone!! read more

On a holiday, not only did he come in 30 minutes, he was very fair in pricing....could have easily taken advantage of us being locked out...hope to never need it again, but if I do, I will only call them read more

Great job. Prompt, reasonable, very friendly and professional. Within the budget I mentioned in our phone conversation. Quality lock. Highly recommend. read more

I've never used a locksmith before, but desperately needed one when I broke my key off in my door last night. Thankfully, this was the first company I called, because the service was impeccable and Kevin was one of the nicest and most reasonable business owners I've ever interacted with. I can't rerecommend enough. Courteous, generous, speedy and well priced. read more

Left messages over several days asking for service, never returned my calls.

I needed a deadbolt, and researched reviews online. I looked up other locksmiths, and noticed that Bob's Lock & Key had the best reviews. When I called I spoke to a profession, respectful, & knowledgable person. Kevin was able to come out the same day I called. Placed the deadbolt, was clean and quick. I never felt like I was being taken advantage of, charged a fair fee. Would use again, and would highly recommend Bob's Lock & Key. read more

After locking myself out of my apartment, I called Bob's and someone was immediately available to help me. He came on time, opened my door very efficiently, and charged me an affordable, entirely reasonable fee. I am very thankful I called Bob's and will be sure to turn to it for any locksmith needs in the future. read more

Just closed on a new place and needed to have the locks changed. The house had a mess of old locks and keys that did not work very well or at all. I called Bob's lock and key and was happy to talk to Kevin who was very knowledgeable and courteous so I scheduled an appointment. He arrived on time and changed out all the locks that needed to be and even saved some of the old locks and made everything work on one key, using the old locks saved me some money which is always a good thing. If you are in the Providence area and need a locksmith I highly recommend them. read more

Despite being a stranger, Kevin responded quickly to my request for service. On the day of his arrival, our home had no heat and Kevin delayed his work to help us. When he began his locksmith work, he was efficient and competent. His charge was very reasonable. What else can be said - excellent ! read more

Called at around 8:50 pm on a Sunday night and he was at my house and finished by 9:30 pm. Absolutely fantastic service.

Read the reviews, called Bob's Lock & Key, and Kevin was at my house the next day. Changed out 3 locks in less than an hour, pricing was extremely reasonable, and Kevin had all 3 "P"s - professional, personable, and pleasant. And ah, the peace of mind that comes with those new locks...priceless! read more

We had a key break in a door and needed a locksmith. We have a number of different keys for the various exterior doors. Kevin gave me a ball park number to replace all the locks and have one key to unlock any of the doors. Kevin was courteous, friendly and professional. The lock replacements went as planned and within the ball park number. Simple pleasures -one key!!! If I need a locksmith again I will contact Kevin. read more

Very professional and friendly. Scheduling was easy and prompt. He re-keyed all the locks and added a lock to an existing door. He was buzzing around the house for a bit getting the job done, and it was just nicer that he was so genial. He even reminded me to put a key on my keychain as he wrapped up the job. The next day, after I locked myself out (because I forgot to put the key on the keychain) he was at my house in less than 15 minutes without attitude or eye rolls. read more

My side door (our main entrance)had a busted deadbolt. We needed it replaced along with the door knob. I called Kevin @ 11am- he arrived @3pm and had them replaced in a half hour with extra keys. I would HIGHLY recommend them. Very prompt, friendly, professional and reasonably priced!!! I could not recommend them any higher!! read more

AAA+ rating!...Very professional and pleasant. Support America's small business person (Kevin owns and operates this business). He re-arranged his schedule to repair our broken front door lock on a moment's notice. We were so pleased with his service we had him come back to install dead bolts (which we were in the market for)...his prices are very fair. I would recommend Bob's Lock & Key to anyone looking for a QUALIFIED locksmith. Beware of all the locksmiths out there who are like the big box stores and just want to sell you whatever they can and move on...check with Bob's Lock & Key before making that decision! read more