I couldn't be more happy with they work that was done at our place. We needed a re-key of a new…read morehouse, about a dozen locks. The tech was very polite, knowledgeable and took care of business the way I would want an employee of mine to take care of it. If you need a locksmith, look no further...

Tru Lock saved us Labor Day Friday evening. We were returning home from a camping trip towing a…read morecamper and stopped at the I94 rest stop. Upon return to the vehicle the key no longer turned despite efforts by 4 different people. An auto mechanic was unsuccessful. The locksmith arrived at 8PM in a well kept and labeled van which was basically a mobile locksmith workshop. He was very skilled and experienced and we were driving again in an hour with a refurbished lock cylinder and 2 new keys. He was great- very professional , polite and confident- sorry I don't recall his name

Wish I could rate this a 0/5. Literally could not recommend this place LESS. Would like to start…read moreout by saying that the associate Chad who physically came out to help us, was very kind and helpful. Our car was stranded in a fast food restaurant parking lot overnight after the key broke off the fob in the ignition and we were unable to reprogram a new fob. Called Paul's Lock & Key Shop for advice/availability as my sick grandfather was stuck at the hotel without his medications and needed to return home as soon as possible. Owner Jim answered the phone and immediately began to speak with hostility towards us, saying "are you going to shut up so I can talk?" and "I'm trying to do you a favor and if you don't stop talking I'm not helping you" as my mom was trying to relay information from him to me so I could follow his instruction. He also cussed at us, saying "well maybe I should fucking talk to her then!" When my mom was explaining the situation to him. It made an already incredibly stressful day 1000x worse, and I never expected this kind of customer service in Rochester. Especially where 90% of visitors are likely having the worst day of their life and could be met with a small amount of kindness. You never know what someone is going through. Will not be using services again and certainly will not be recommending to others/will be warning those looking for appropriate service to look elsewhere. Very disappointing.

Very Rude, Spoke with Travis about a job and he said they are very busy but they will ACCEPT IT, I…read moreasked if he has a rough day / Date and I confirmed I'm not rushing I just want to know, He said you can go with some one else, and hang up the phone, Its type of business that they are very busy that they don't Care about customer or customer service, They want customer to pay and that's it, We can not even ask when they can provide the service, The type of business that the community should not support as they showing their ugly face when income is coming

Tony is a stand up dude! Very honest and looks out for his customers. Plus, he has a shop cat named…read moreSasha, and what's better than that??

I had to change out the locks recently and called on American Lock & Key--what a great decision!…read moreTony was absolutely amazing from start to finish. His team showed up the same day, handled everything quickly and professionally, and made the whole process incredibly easy for us. What really stood out was the follow-up later that evening to make sure everything was working properly and that we were happy with the service. That level of care and customer service is hard to come by these days. Highly recommend American Lock & Key--and if you can, ask for Tony. You won't be disappointed!

I HIGHLY recommend Big Ben's Locksmith! Our daughter called…read moreus frantic that she had broken the plastic chip end of her car key and she was stranded in downtown La Crosse. We called all over just to be told they couldn't duplicate her key for one reason or another. We were told her car had to be TOWED to a garage, have 2 replacement keys cut then pay to have the new keys programmed. All of this was at a price of 150-350 depending on type of key and miles of towing. I did a quick search online for locksmiths in the La Crosse area and found Big Ben's. Contacted him and told him our situation and what was needed. He quoted a price and set up a time. Service was prompt, courteous and professional from start to finish! Within 15 minutes he had a new key made, programmed and our daughter was on the road again. Big Ben's was a life saver! THANK YOU BEN!!

WANT TO BE CALLED NAMES. COME HERE! Super unprofessional service. Talked to people as of they're…read morestupid and absolutely no understanding at all. Trash customer service and place! TOMS LOCK IS THE KEY.

Technician was very rude and arrogant. Ill gladly pass on this company for future buisness.read more

I was in LA Crosse from out state and my son accidentally locked our keys in the car late night. We…read morewere pretty much stranded as we don't know anybody in the area. I called Coulee locks and Mark literally made our night. He had our car unlocked in minutes and was the nicest most generous and understanding person. Thanks for helping us Mark!!!

Mike responded to my quote inquiry quickly. He made himself available right away, which was lucky…read morefor me! He was highly professional and got the job done fast and was very reasonably priced. Definitely recommend him! Love supporting our local businesses!

Great service and so reasonably priced! Mike re-keyed a patio door and saved me the money and…read morehassle of replacing the door handle when I had lost the key for it. A much better option!

SAVED THE DAY! Ken was an absolute lifesaver. I managed to…read morelock us out of the building on a Saturday night. Mind you, it was like 12 degree and not a simple door lock. After calling several google suggested placed and being told we were SOL, until Monday. I hopped on here and found Ken. He not only was able to get the door opened. He changed out the lock and had new keys for us. Thank you Ken!

Great reliable and quick I'll use them again if needed and I will refer him to anyone who is locked…read moreout of their car friendly service

He was speedy for sure. The man was kind enough and came with all the equipment. Was quick to the…read morepoint. Service was of course as requested and he was in and out within 3 minutes. I would say that the cost being around $75 was not expected but I guess I don't know how much competitors charge. It was convenient that he took all payment forms though.

We just purchased our new home in Madison, and wanted to change the locks before moving in. Corey…read morequickly responded to my inquiry and had me scheduled the next day! Price was very reasonable, and was done in 40 minutes for 2 rekeys. Great job!

I needed assistance getting into the side door on my detached garage. And of course, the issue…read morearises on a day with a lot on the schedule. I live in a small town approximately 45 minutes outside of Winona, it's a location with no locksmiths within a convenient distance to me, so I thought I was stuck for the better part of the day. I called Tom's when they first opened and 1 hour later my problem is solved! Both Emit on the phone and Tom on location were friendly and courteous. I cannot recommend Tom's Lock Service highly enough! They're the best!

Shout out to Nate at Tom's Lock Service! My 90-something neighbor lost his keys on a frigid…read moreDecember night and knocked on our door. We called Tom's, and Nate was there in 20 minutes. He was extremely patient and went far beyond what I expected. Nate wouldn't leave until my neighbor had the right keys for the right doors. He even labeled them and put them on the proper key rings for my neighbor to avoid any confusion. When I'm 90, cold, confused and locked out of my house, I want a guy like Nate to help me.