Great people but terrible products. Got this pool installed (perfectly) 9 months ago. Save your…read moremoney and don't get the Trevi 211 with "reinforced walls" and don't get the upgraded liner. Did not come with a skimmer plate and was told it didn't need one. Water was drained below the lip. Not worth the money. If it's damaged it is not covered by the supplier/maker. Also told warranty does not cover defective material damage because they label all of it as "natural causes". Why have a warranty then. Had a tin pool that lasted over 20 years and it was your basic bottom of the line wall and liner. Should've stuck with that!

Needed to replace motor/pump for pool quickly. Left message 5 days ago ... no return call!read more

The service department here is very unreliable. They take days to call you back when you leave a…read moremessage and you have to leave a message because they never just answer the phone. Most times you have to call back and leave reminder messages. They or someone they go through installed a liner on our inground pool and probably a year later there are bumps all on the walls of the deep end and they won't call back or schedule anything to come take a look as to why it is all bumpy. They installed a motor and 2 years later it died. Come to find out, after having a different company service it the wire that was hooked up to it burnt it out. So instead at time of install suggesting getting the wire updated they just connected it knowing. When I called to see when the motor was installed I let them know I was having someone else service it their response was basically 'good luck to you'. I will continue to try and get them to do something about my liner seeing how they put it in but they have lost my business. No issues with the retail business though.

Paquette Pools and Spas has the most amazing customer service and very prompt! These guys are the…read morebest in pool care! They saved me with a heat pump they had in stock for a fraction of the price from the original installer.

I had a great experience here. Darren the owner was great at guiding us to the kind of pool we…read morewanted and we couldn't be happier with our purchase. when I had questions Darren always got back to me right away. He recommended an installer and the installer and his crew were great. they had it up before Fourth of July. everything came out perfect. Highly recommend this company.

Ordered furniture, glass tops for the tables, and covers in July. Furniture arrived promptly but we…read morewere told the covers would be in 'at the end of the week' and the glass may take more time. When a week went by we called and were told they would be in by the end of THAT week. Two more weeks went by - no one called us. We called them again and were told there was a delay at the factory and the covers and glass should be in soon and that someone would call us with an update. No one called. After 30 days we were told the covers and one of the glass table tops were in! First time they had called us. We went in and after a 20 minute search they finally found the covers but had no idea where the glass was. So now we need to make a third trip to the store to get the glass that did arrive but no one knows where it is and maybe a fourth trip to get the other missing glass table top. They say that glass will be in 'next week'. We get that there are delays at the factory but the total lack of communication and endless promises about 'next week and we'll call you' are unprofessional and show a lack of respect for our time.

As new homeowners, everything seems daunting, but Gibraltar made it easy…read more From start to finish, the whole process was very smooth, and we are very happy with the exact pool we wanted. We have had it for a few months now, and the quality is just as described, so this was a great choice! Not only that, but any questions we have regarding the pool is just a text message away with the owner himself. No being put on hold and wasting time. Would highly recommend !

The people they are sending out here to connect these pools dont know their asses from their…read moreelbows. I am sick to death of calling this place to have my filter fixed. Do not buy a pool from them don't they don't know what they're doing. The guy they sent today lost his key to his truck. What does that tell you????

I called for an estimate for a new cartridge filter including a new Hayward superpump(motor) and…read moreinstallation. The man took all the information, said he couldn't do it today because he was going to an appointment and would take get back to me the next day with an estimate. Never got back to me. I waited a few days. In the business world, if you make a commitment to a customer you follow up. If you can't do the job, a dealer should have the courtesy to return the request and state that you are unable to give an estimate for whatever reason but thanks for thinking of us.

Extremely poor customer service by one specific employee. Called Christina on 4 different…read moreoccasions, left messages 3 times with employees, once left a message on a recording. I physically went to the store after the 3rd call and spoke to an employee who said he would have her call me and finally told me that they don't install above ground pool liners, only inground. I decided to call a pool liner installer and suggested I call her to get a liner and he would install it. Again made a call and never heard back. I finally ordered my own liner, cove foam and bottom pad. It's now days later and still no contact from Christina or anyone from EZ test pools trying to help. A return call from the first time asking about this would have eliminated this review and the legwork just to get a pool liner and have it installed or guide me to someone who could help. ​

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

We came here to look at Hot tubs. It is a beautiful showroom and Steve gave us his time and showed…read moreus all around and answered all of our newbie questions. We did not proceed with our tub purchase here, but we really liked the customer service and showroom.

Purchasing a home with an above ground pool - we inherited pool issues. In 2021, we lost water, at…read morewhat we thought, was a rapid pace. We connected with Swimming Pool Center several times and we were assured that this was due to evaporation. By the end of the season the water level dropped to less than 1/3 full. It was suggested that the beginning of 2022 season get the pool filled, cleaned and call to have "divers" come out within a day or two. If it was only that easy, on Thursday, May 19, 2022, we paid for two deliveries of water (9,000 gallons). We took the advice given and contact Swimming Pool Center when the pool was ready: 1.) Monday, May 23 left voicemail - no response. 2.) Tuesday, May 24 left voicemail - no response. 3.) Tuesday, May 24 - completed a "Request" for status update - no response. At this point, we had already lost over 2 inches of water - thank heavens for rain! On the evening of Tuesday, May 24, we received a phone call from Lynn. Reader's Digest version: she emphasized evaporation, and this was normal. When we pushed her, she suggested we mark the liner with tape to determine the change in water level. By the following morning we lost another .5 inches of water! She proposed continuing to mark the liner for one more day - we expressed our concern that if we go another 12 hours the water would be below the skimmer! Wednesday, May 25 we had a confirmation from service that leak detectors/divers would be onsite by Noon on Friday, May 27. There was obviously a miscommunication because Friday I never received a call explaining or apologizing for the delay - service/divers arrived at 2:15 pm. They were successful in locating and patching a large hole in the seam. We understand that this time of season is extremely busy, but this headache has been ongoing for almost a full year. From a manager's perspective, it is important to prioritize your responsibilities - rate them by urgency and importance. Not by making excuses.

I highly recommend Sterling pool company. The minute we called Bruce he was so helpful. He takes…read morehis time to listen to you and your pool's issues. Especially with every pool company being so busy right now he works hard to always find the time to help you. He opens and closes my pool and each job was done awesome. The pool always look great when we open it in the spring . We also had an issue with our pump not working old and motor died, in which it being so important to the pool functioning properly he made it a priority to come out that same day and made the time to come out and replace it . I can't thank him and his team enough for being professional, efficient, but also taking the time to listen, give advice, and be so helpful!

From the owner: Gunite Swimming Pool Renovations, Swimming Pool Liner replacement, Swimming Pool Automation,…read moreservice and repairs. Leak detection specialist. Patios; new and renovation!

Highly recommended…read more Called last week and they were there this week to replace pool liner and it looks great. Eric is very nice and keeps you informed of when he is coming and what he will be doing. So glad I chose Northeast Water Leaks. Thank you so much.

We hired Eric to replace our pool liner. During the week leading up to the installation appointment…read morehe kept in touch with us since the weather could have been an issue on the day of the install. They ended up coming the day before scheduled due to rain so they could get the job done. The installation lasted most of the day and they were very meticulous. They took great care removing and disposing of the old liner, raking and cleaning the old sand, adding and leveling new sand, taking care of rust spots and removing all wrinkles in the liner before filling the pool partway and cutting out expertly for the skimmer and return. He even called a couple days later to see how everything was. We're very pleased and will be calling him in the future if we ever need help with our pool.