I had a great experience at this AutoZone. My check engine light came on right before I was…read moresupposed to leave for Chicago to attend my daughter's college graduation. I wasn't sure what to do! Rome quickly ran a diagnostic that gave me the information I needed to make a good decision. I'm so grateful they were there because my regular mechanic's shop was closed and I wasn't sure where else to turn. I hadn't been in there before but was impressed by how clean and orderly it was. I also appreciated the warm welcome and prompt assistance in my frazzled state. Highly recommend!

I have four parts stores within a 10 minute drive. Since moving here 5 years ago, I have typically…read moreused AutoZone, because the folks were helpful, the prices were decent, and ... honestly, because they made me feel appreciated. Two of the other area stores made me feel like I was a nuisance when asking for a part lookup. I was happy with the Caledonia AutoZone (store 6013). Until today. I was walking toward the door when I saw an oil change kit special. On display were oil drain pans, each containing a funnel, pkg of hand-wipes, pkg of latex gloves, and roll of paper towels. The sign said $4 oil change special. Quite a deal! Since my son just got his own place, I figured I'd grab it. I took it to the register -- and it rang up to around $12. I said: Hold on. What about the sign? So the clerk told me that special was just for a pan and funnel. Looking at the fine print on the sign, I saw that it did indeed say that. It seemed disingenuous to have that display in front of that particular sign, but OK -- I didn't read the fine print, so I guess I'll overlook that. I told him to just ring up the drain pan and funnel. NOW, these two items came to about $7. What in the world??? So I pointed to the sign again, and I was told: that's for a 7-quart drain pan. This is an 8-quart. We're out of the 7-quart size. So I handed him the sign and said (calmly): This should be taken down. It's false advertising. He shrugged, said he was sorry ... and put the sign back up. (There were at least two $4 signs at this display, by the way.) When I pointed out that the store was engaging in false advertising and deception ... he shrugged. The manager was not on duty, sadly. So I left, without making the purchase. Not because the ultimate price for the drain pan was unreasonable ... but because I _despise_ the deception of bait-and-switch tactics. I suppose it's time to try O'Reilly or NAPA again. Maybe they will make an effort to avoid deceptive advertising. Ironically, in an effort to deceive a customer out of a couple of bucks, AutoZone lost a customer who generally spent a few hundred dollars at a pop several times a year ... who will now be shopping just down the road. Why spend money at a place I can't trust?

Nick is great! He is very knowledgeable and very helpful! Great customer service! And great…read morerepresentation of the company! I will be back thanks Nick!

I stopped in the Wayland Autozone to exchange an oil filter. I was trying to match one up (didn't…read morewant to pay the high price for the brand name filter for my tractor) explained to the worker behind the desk, that we had received the incorrect one and asked if he could help me get the correct one. I could not get his name since he and another shirt partially covering his name tag but could see that it said manager. He was extremely rude and told me that he could help me as long as nobody else came into the store, I told him that I could wait, he said that's not the issue and there we 2 other places to go in town for this type of thing. I explained to him that I was the only one in the store, besides one additional customer that another employee was assisting. He continued in his "huff" attitude, so I told him I could go somewhere else if he didn't want to take the time to help me. I have lived in the area for many years and have been a loyal customer of this company for the purchase of car parts, oil, wax, oil dri etc. I just found it incredible that the "manager" who should lead by example would treat a customer this way, especially since the entire transaction took about 5 minutes. I would not recommend this location to anyone until they install a new manager, I plan to go to another Autozone for now. Lastly, it's also sad that so many people that could do this job with professionalism are not working at this time due to Covid 19, this transaction took place on Wednesday May 13, 2020.