Spoke with helpful person on phone. Had a front load washer they don't serviced. The washer…read moredisplayed error code after trying to wash single Levi Jacket with "hot" water. The person took time to make suggestions on how I could clear the code. I did what she suggested and cleared the code. Excellent help.

I am leaving one star (which I have never done before) because when I bought my washer from EVA…read morewith extended warranty I knew that all I had to do was call, make an appointment and they would send a repair person out like they always had. Simple. But when I called 3 years later, still under warranty, they told me that they had outsourced the extended warranty contracts to a company called "Centricity" in Florida and that it was my responsibility to deal directly with them. Try Googling "Centricity complaints" and you will understand why I consider them to be a scam company from which I was unable to secure service of any kind after two weeks of trying; long/frequent hold times, closing case repeatedly without explanation, language barriers and getting automated product sales pitches with no other options when calling. So I gave up and bought a new wash elsewhere. EVA told me they were aware of the issues I was experiencing but when I asked to be reimbursed for a warranty which ultimately was not available to me they declined. In my opinion that this reflects unethical practices at best and fraud at worst. Buyer beware.

Service on my washer and dryer, Kirk came to the rescue and…read morefixed my washer and dryer in a timely manner, I would highly recommend them.

Super helpful, considerate, friendly staff who goes above and beyond and tells you straight up if…read moresomething is worth repairing or not!

I would recommend pacific coast appliance repair. I had trouble with my refrigerator, he came to my…read morehouse, checked it all out and said it was ok. No charge. That's something you don't see often. The next time I have any problem with any appliances that's who I will call.

My oven powered by natural gas was having a hard time igniting. It would take forever or just not…read morework at all. Pacific Coast Appliance was able to fix it on the spot. It's been working great ever since. Thank you.

Please be cautious before selecting Emerald appliance. My problem was miss diagnosed after the…read morefirst visit despite my vocalized concerns. I was charged $366 to fix my dryer yet it remains broken. Before the technician, Blane, left I expressed it was still making the same loud noice it had been making before his attempted repair. I got drawn into paying a little more than I expected, but was willing to do this for a repaired dryer. It took a 2nd visit to determine the problem was really more extensive than he initially thought. I was given an additional estimate that it would potentially cost $361.00 more to fix my machine. I was astonished that the total cost to repair my 22 year old dryer would be $727. This is a complete cost of a new dryer. I would have appreciated to know the full cost to repair my dryer before investing $366. I ended up buying a new dryer because I don't trust Emerald appliance or Blane. I really wanted to keep my old dryer working, but I cannot trust that investing more money in Emerald appliance will actually solve my problem and yield a working dryer. They were polite in hearing my concerns, but in the end were not willing to refund any part of the value I initially paid. I requested a refund of all or part of the additional $165 labor fee I was charged to end with a broken machine. I was informed the only offer that could be made was a discount on future service. This was not satisfactory to me because I don't trust they will repair my dryer or any other appliance in the future. I will not be calling them again, ever. Buyer beware.

Total scam if you're talking about real repair and correct testing, reported parts that weren't…read morenecessary to repair nor even damaged, said I should have called the manufacturer but he already had all the information and I did call the manufacturer prior to his visit, showed up unprepared after making me do all leg work calls to give me a bogus estimate that I never received. I have proof of all allegations. Might have helpful to a few in a pinch but won't work in real world applications and still waiting on that contractors license number.

Ron was great! He was at our house about 30 minutes after we first called. Fixed our range, checked…read moreit all out and gave us very good appliance advice.

They were the cheapest quote I got for a oven repair. They came out the next day, arrived early,…read morethe technician went right to work and did a great job. I would recommend them.

Richard came to fix the dishwasher. He was fantastic. Fix it very quickly and efficiently. We were…read moretalking about a rag stuck in the garbage disposal and when he was finished he asked - would you like me to pull out the rag and he did. I haven't had a good experience in awhile and I am so grateful.

To order remotely it was all via text. My landlord did the install, but the washer and dryer were…read moredelivered and are working without issue. Their prices were on par with Costco and the process was very easy.

Excellent customer service. When I first called I left a message. Their recording said they would…read morecall back the following day. Much to my surprise, I received a call back about 20 minutes later. I was schedule for service the following day. Steve arrived timely, Steve was professional and worked efficiently. A big plus for me, was that he left the laundry area as clean as it was before he arrived. I would highly recommend Steve's Appliance Repair for your appliance repair needs.

Steve fixed the problem at a reasonable cost, quickly and professionally. I had my propane…read morerefrigerator sitting for over six months at blue star gas, where they never called back, and when I inquired when I could stop living out of coolers and buying ice, they said we couldn't get parts. Steve got the parts quickly and never been so happy to have a working refrigerator! Great job Steve, and thanks again for your excellent repair and service!

This "appliance repair" guy wouldn't even come out to look at my very basic machine because it was…read more"too new" at two years old and he said he wouldn't know how to get into it. Clearly doesnt know his business, don't waste your time on this company.

I had him repair some coin-op dryers and he is wonderful! Helped me trouble-shoot some issues and…read morecleaned out some vents for me, made recommendations about my machines and saved me a lot of money. He works when he wants (his semi-retired) and doesn't try to sway you to give him or anyone else more business than is needed. Honest, and a straight shooter.I am a fan!

Terrible, terrible customer service. Called in looking for a part and the lady who picked up had a…read morevery nasty attitude when I told her what brand my appliance was. She got snippy and short and told me "go buy it online". Maybe people would want to support local more and the towns economy wouldn't be dying so much if people would just learn basic customer service.

Poletski's has been my family's go to for appliances for many years. We recently bought a news…read morefridge. Unfortunately the fridge was defective and we had to chose another. As we lost all of our food Poletski's made it right by giving us a credit to cover the cost of the lost food. Poletski's has a great section, knowledgeable staff and their new store is lovely. I highly recommend them and Poletski's will be my first choice the next time I need an appliance.

This company is horrible. If I can give "0", I would be happy to do! They never responsed to my…read morevoicemail or phone call. Once, I reached them, and I tried to set up an appointment. However a lady said she does not know their available schedule. DON'T use their service!!! AHS also must control and manage their sub-contractors. I will not renew my AHS!!! Seriously!!!

New stove wasn't working when delivered, and the manufacturer said I had a choice of two authorized…read morerepair shops: Coastal Appliance and Poletski's. Poletski's was four days until a repairman could come out; Coastal was three. So... First technician couldn't fix it; had to order a replacement board (electric, electronic stove). A week later, I guess he got behind in his appointments and just canceled ours. Rescheduled for a week later. Could not fix the stove on next visit. Called for another part. Another week of trying to feed the family on a backpacking canister stove. Spent my wait time calling Coastal trying to find out what is going on, when someone can come out to the house, etc. Very pleasant when I call them, but...always reactive, never proactive. Beg to be moved up the schedule as my recycling is filling up with empty fuel canisters. Now, by this point it's taken so long I honestly can't remember whether they came out to the house twice or three times, but it's been a month and the stove still does not work, so I call Frigidaire and say, What can I do to get me a working stove? Now, the Fridigaire tech was quite helpful, and went through their records of the Coastal repairman's calls to Frigidaire's Tech Assist...It seems that the Coastal repairman never called (or waited four or five days to call) Frigidaire with the results of the last repair attempt, and they need that call before they can authorize a replacement stove to be sent. I call Coastal and explain this, and really I am almost in tears at this point. I just want to be able to make a hot dinner, I am so tired of salads and sandwiches! After a day or so of back-and-forth calls, Coastal finally sends out the REAL repairman -- apparently they have been sending out the trained monkey all this time. Wylie, the real deal, looks at the stove for FIVE MINUTES and says, Here's your fix! Done. I know we live in this paradise called Humboldt County and that we have to suffer a bit for it, so maybe it's difficult to find and keep actual appliance repair people. But if you look at the reviews for Coastal, I bet the 5-star reviews are for people who saw the real repairman, and the 1-3 star reviews are for people such as myself who only saw the monkey.