This company is horrible. If I can give "0", I would be happy to do! They never responsed to my voicemail or phone call. Once, I reached them, and I tried to set up an appointment. However a lady said she does not know their available schedule. DON'T use their service!!! AHS also must control and manage their sub-contractors. I will not renew my AHS!!! Seriously!!! read more

New stove wasn't working when delivered, and the manufacturer said I had a choice of two authorized repair shops: Coastal Appliance and Poletski's. Poletski's was four days until a repairman could come out; Coastal was three. So... First technician couldn't fix it; had to order a replacement board (electric, electronic stove). A week later, I guess he got behind in his appointments and just canceled ours. Rescheduled for a week later. Could not fix the stove on next visit. Called for another part. Another week of trying to feed the family on a backpacking canister stove. Spent my wait time calling Coastal trying to find out what is going on, when someone can come out to the house, etc. Very pleasant when I call them, but...always reactive, never proactive. Beg to be moved up the schedule as my recycling is filling up with empty fuel canisters. Now, by this point it's taken so long I honestly can't remember whether they came out to the house twice or three times, but it's been a month and the stove still does not work, so I call Frigidaire and say, What can I do to get me a working stove? Now, the Fridigaire tech was quite helpful, and went through their records of the Coastal repairman's calls to Frigidaire's Tech Assist...It seems that the Coastal repairman never called (or waited four or five days to call) Frigidaire with the results of the last repair attempt, and they need that call before they can authorize a replacement stove to be sent. I call Coastal and explain this, and really I am almost in tears at this point. I just want to be able to make a hot dinner, I am so tired of salads and sandwiches! After a day or so of back-and-forth calls, Coastal finally sends out the REAL repairman -- apparently they have been sending out the trained monkey all this time. Wylie, the real deal, looks at the stove for FIVE MINUTES and says, Here's your fix! Done. I know we live in this paradise called Humboldt County and that we have to suffer a bit for it, so maybe it's difficult to find and keep actual appliance repair people. But if you look at the reviews for Coastal, I bet the 5-star reviews are for people who saw the real repairman, and the 1-3 star reviews are for people such as myself who only saw the monkey. read more

This company came to my place and charged $75 for pointing out the child safety button on the stove to my tenant, and another $75 for plugging in the dishwasher. i can see charging $75 for coming to the house, but charging an additional $75 for plugging in another appliance is just plain wrong and bad business sense. Their customers are obviously not first, and customer satisfaction is last on their list of important things. They didn't tell my tenant why the dishwasher wasn't working, and my tenant said she checked the plug herself. I believe my tenant, so it seems like this company charged $75 and made up the excuse. Either ways charging an additional $75 for simply plugging something into the wall is a cheap shot! They are not the a company that I will ever deal with again or recommend to anybody. This is just plane wrong. The owners name is Bruce. read more

I'm not sure how they stay in business with the woman they have working in the office. Maybe if you could talk to the repair man directly you might get something fixed. Unfortunately you have to speak to her to get an appointment and she just can't figure out how to do that. You might get them to come out once, but to get them to come back and actually fix something might be a minor miracle. I'm going to buy a new washing machine even though mine is only 2 months old because I can not go any longer without one. For your own sanity choose someone else. read more

Staff is very unorganized. If you have to go to their office as I did you will probably be a little turned off by their paperwork everywhere (they actually lost my work order and had to call another employee to find it). Also, a $160 part had to be ordered and they actually wanted me to come in and prepay for it before they'd order it because they said it was "so expensive". Really? $160? Ok....Otherwise, they showed up when they told me they would and they fixed my oven. read more

Repair of LG dishwasher. I called them first, and they informed me that they no longer repair LG appliances - that they had lost their relationship with LG. I called LG, who took an authorized repair order, which was sent to Sears. Then - surprise - the same person who said they no longer service LG appliances came out on a service call. Within a few minutes, the service tech said that he could not repair the appliance - his power screwdriver would not work. I later discovered why. He was attempting to remove a left-hand thread screw with a right-hand direction. After paying Sears for the call, I sought out other sources. A clerk in the appliance department of Home Depot in Crescent City referred me to the person who repairs LG appliances that they sell. Located in Medford, he told me that he was too far away to come to Arcata. He did diagnose the problem over the phone (correctly), and he sold me the part I needed. I did the repair myself (it took about an hour). The dishwasher works fine now. End result: Incompetent service technician, bad attitude toward the manufacturer, and poor attitude about solving the problem correctly. No problem taking money for a service call that produced no results, however. read more

Recently had an appliance repaired by Coastal. I found their office staff and service technicians to be courteous and competent. Repair charges were reasonable. I would not hesitate to call them again. After having a positive experience with Coastal Appliance Repair in 2012, I called them again in June 2017 for additional services. I was not disappointed. John, the service technician, was excellent and the charge was reasonable. These guys are good! read more

I've used Coastal for several years now and couldn't be more pleased with their friendly customer service and excellent repair technicians. In fact, when I call Sears to schedule my annual checkup or repair service, I request that they send ONLY Coastal Appliance for my service. They have always been able to schedule my appointment in a reasonable amount of time (usually quite quickly), and the serviceman always shows up on time and does a great job. He rarely has to come back because he doesn't have a part - and he likes my cat! read more

We have had several different service technicians in for repairs needed to our out-of-warranty Jenn-Air range/grill/oven, to our dishwasher and to our clothes dryer. Every technician has been courteous, professional, efficient and effective. When they have each finished their service, which usually requires a first trip for diagnosis and a second trip for actual repair with ordered parts, the appliance has been operational and the fixes have "stuck". Many thanks to the team at Coastal Appliance Repair! read more

Wiley is a rock star! It took 4 tries to get my microwave fixed and he/Coastal never gave up! I would give them six stars if I could. Thank you for not giving up. If I ever need to get my appliances replaced, I will go to Coastal Appliance first. I have had a few appliances fixed by them: trash compacter, dish washer, and microwave....all the service people have been courteous, professional, and very skilled. read more

this business is the worst. I have had them on several occasions and they are rude, unprofessional, slow, incompetant. and just plain lie about what is wronge with you appliance. You have no choice in our area, because they have the warranty contract. I won't purchase anymore product by companies that use Coastal as their repair company. Bruce and Peggy are just plain bad business people. read more

The reason I gave 1 star is because they do answer their phone. I have a coin op washer and dryer. The dryer wasn't heating so I called coastal. They're a tiny bit cheaper than poletskis but as the saying goes "you get what you pay for". They came out 3 or 4 times to fix it and it worked for a time then stopped working within a couple months. It is now not working again and they refuse to do anything about it. They blamed it on my 3 tenants who use it saying they probably either filled it too full or didn't clean the lint trap often enough. These are commercial grade appliances like would be found in a laundromat and they aren't used nearly as much. I would not recommend them to anyone ever. read more

I wouldn't even give it 1 star but was require to give something in order to write a review. Dave came to fix the ice maker on my refrigerator 6 times. Each time telling me it needed a different part from the one he just installed and ALWAYS needing to order the part. After watching him the 1st time, I had my doubts he was very knowledgeable about the refrigerator. After the second new part installed & returning because it still did not work, I figured THIS WAS A GUESSING GAME for Dave and asked "how many other parts can you possibly replace on an ice maker?". Dave told me this was the last. Okay now installing the last possible part and checking things he tells me it needs a valve. I told Dave he was NOT coming back and Dave exited, leaving me his mess to clean up (I have pictures). Sears came the next day, Dave got one of the installed parts WRONG. Did not belong to that model. Installed the last part bending it BUT it was salvageable by cutting the tubing shorter. If a company is going to send someone like this out, not only does it tell you volumes about the repair person but also the company that repairman works for. read more

Definitely feel confident with the service we recieve from Coastal Appliance Repair. They keep trying until the issue gets fixed! Thank you! We appreciate all the help. read more

Rating = negative one stars One of the worst customer service experiences I have ever encountered. As per an extended warranty contract through Sears appliance repair this business is an authorized service provider. September 21st, 2007 began my Odyssey with the company. I received a call that a repair technician would arrive the following Monday. When I asked for quicker service the female agent curtly stated that it wouldn't be happening, as, "It is Friday." She promptly hung up. Telephone contact with the business was consistent, consistently rude, short, and unfriendly. Monday a repair man came. He didn't touch my washer, but ordered a part and said it would arrive in 2-3 days. Next Monday rolled around and I contacted Sears directly, only to get another unpleasant phone call from the company. Same nasty, unyielding voice said they'd be there Tuesday and not a moment sooner. Tuesday came and so did another repair man who placed the part and found my washer still not working. When I mentioned the previous repair man had not touched the machine prior to ordering the part, he assured me that it must have needed to be replaced and that yet another part must be replaced, as well. He did touch the washer and called Sears to authorize additional work and ordered yet another part that would take 3-4 days. It is currently Wednesday, October 10th. I have called Sears, again, after not hearing from them for over a week. Sears states the company has not received a replacement part. My washer is still broken and I have had no luck getting out from under this worthless extended warranty. read more

We had a clogged sink and call Sears. They referred us to Coastal Appliance Repair, but they couldn't come out until 2 days later. My wife agreed to the appointment, but then found another provider who fixed the problem within a few hours. Unfortunately, my wife failed to cancel the appointment with Coastal. They then charged us $69 for simply showing up. They did not call in advance to reconfirm our need, nor did they say anything about a cancelation fee. They will not receive buisness from us agian. read more

Heads up! 9 years ago, owner scratched my new refrigerator on a repair, having to remove it from my home and take it to the shop to figure out the issue. Provided a back up, but blames me for the scratches that happened. When I moved from Arcata to Trinidad, we had to use them again on a warranty, the owner had written a warning about me being a scammer. Not a classy organization, avoid if you can. read more

I would never work with this company again. They came to fix our washer and took our door off the hinge in order to access the washer and they broke the door. The guy was really rude claiming if I was a college student I should know how to fix it. Their staff (Bruce/Sean) were even more rude not caring at all to try and fix the mistake their employee had made. It's called customer service if you ever won't repeat business, I suggest they take a course and learn how to treat their customers! I was born and raised in humboldt and appreciate small business customer service and it's sad to see when businesses like this one don't care at all about there employees especially when I work fo a small business myself and genuinly value my customers. Sadly I would not recommend this company to anyone I know, even though my washer did get fixed I regret working with this company for the damage they caused, it was not worth it. read more