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    Bob's TV Audio and Video

    5.0 (4 reviews)
    Closed 9:00 am - 5:30 pm

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    Response time

    1 day

    Response rate

    100%

    Services - Bob's TV Audio and Video

    Home automation repair

    Home theater design

    Home theater furniture installation

    3 More Services

    Component automation

    Soundproofing

    Home system automation

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    Crowne Audio

    Crowne Audio

    (3 reviews)

    I have been with Crowne for almost 3 years and have spent close to 200k with them on home security…read moreand my AV system. Although I have experienced many problems over the years, my main contact Wael, was always responsive and made sure that any issues be resolved as fast as painless as possible. Regardless of when I texted or called he was always courteous and mindful of my frustration and always said and did the right things. Recently Wael split with Crowne and my new contact was his brother Nael and sadly Nael has not been nearly as professional nor responsive. Once again I had an issue and this time he sent his team out and charged me over 12k to FIX the issues that he claimed were due to his brother. Mind you that Wael worked with and for Crowne Audio and now I'm being told my system is a mess. I quote the tech Wesley "I inherited this mess and I'm just putting band-aids on someone else's problem" Huh pretty sure your company has done all the work regardless from the beginning. Jump ahead 30 days since the work was performed and guess what I've had 3 visits from the fire department for Carbon Monoxide sensors falsely going off and continue to have issues with my tv's and alarm system. This has never happened in all my years in the home. The worst was about 3 weeks ago when I was out of town and my wife and daughter were home alone the alarm went off in the middle of night. This time no one responded including the fire department it just kept going off. I tried to reach Nael but he never responded so I reached out to Wael to see if he could assist. Ironically Wael, the estranged brother, of course answered my text in the middle of the night and actually called my wife to assist with the issue that he was no longer responsible for. What good is paying for a monitored alarm system if they don' respond? Interesting little side note when the FD arrived they couldn't figure out which zones to search because Wesley the tech who did all the work was to lazy to label the zones. According to the Fire Department it is crucial that alarm companies properly set up home security. My house is very large with numerous zones so if this had actually been a real emergency not having these zones labeled could have proven tragic. What angers me the most is the tone that Nael took with me when I was out of town and after his company failed to monitor or respond to the alarm in the middle of night. After never responding to my texts or calls the night of the first alarm going off, the next day when I finally reached him he takes an attitude with me!!!! Imagine your wife and teenage daughter alone at home in the middle of night and the alarm goes off and NOBODY was there to help... How angry would anyone be under these circumstances. The one and only time I needed my alarm system to function properly IT FAILED. So my frustration was more than justified and sadly his response was indicative of his selfish and arrogant customer service. I have hired another alarm and AV company to come in and hopefully fix these issues. I plan on seeking remedy for all my frustration and expenses.

    Purchased high end 2 channel stereo equipment from here with technical help from Nael, who then…read moreinstalled the gear with his crew. A few things could have gone a little smoother, but, overall, a good job at a decent price. I would recommend. ( Jams are now a gas!!)

    AAMI - untitled

    AAMI

    (1 review)

    Can I go zero stars? 1) they destroyed and had to replace my home door drilling holes for door…read morelocks because the installer didn't know how to install. 2) They couldn't properly install my google thermostats after 3 attempts. 3) they sold me cameras without a switch that alarms.com would not install ("antiquated models"). And as a cherry on top 4) they installed my 3 back yard security cameras facing same direction out to backyard, not covering sides of home. Their response? "We can turn them" but problem was the roof drains and side of home blocked that from working . They did offer to drill more holes and move the cameras but 3 strikes and you're out. I went with them because my builder forced me to. I have a great home automation contractor in Atlanta and unlike them the AAMI consultant/leader who consulted us was worthless. I knew better but I wanted my home prewired. Use the tuition I paid and avoid these people. Shame on Domain Homes for forcing me to use them but thank you for letting me fire them and get their contactor to fix my door, thermastats, and remove my cameras.

    From the owner: Security - Entertainment - Lifestyle…read more Whether you are a residential or commercial client in the Summerfield, FL area, we're there to respond with 24-hour technical support, customer service, email support and online technical information.Our services include:* Home security* Commercial systems* Wholesale audio * Wholesale videoOur staff of trained professionals is dedication to our clients, with continuous updates to our procedures and web resources in order to provide the best client services in the industry.Call us today to get started!

    Bob's TV Audio and Video - hometheatreinstallation - Updated June 2026

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