Does not return phone calls to start, I ordered a remote starter a month ago and I couldn't get him to tell me when he would like to install it. After I finally did get in touch with him, we made an appointment and I was very specific that if he wasn't going to be there to call me so I wouldn't have to leave work and ask someone else to as well. I went today after we talked about the importance of this appointment and he stood me up.His voice mail is full, so you can't leave a message to ask when he plans on being open. If it weren't for the fact that he is the only game in town, he wouldn't be in business any more. The worst business practices you could possibly ask for. read more