I used to love this place. There is one provider who I still love, but when my kids or I don't get…read moreto see her, it's marginal at best. My last visit, however was horrendous. I have an MRI confirmed labral tear plus impingement in my hip. I also have hypermobile Ehlers-Danlos Syndrome, among other things, which makes my joints unstable and pop out of place, plus puts me at a much greater risk for injury. While trying to step on the leg with the labral tear, the leg collapsed, causing my hip to sublux, my knee collapsed and jerked sideways with my kneecap shifting one way and my femor going the other. It hurt like hell and both joints swelled and became discolored. I tried to nurse it at home because females with pain, especially chronic pain are treated like sh*t at ERs and UCs. Even with taking the Norco I already had at home, the pain got worse so I couldn't sleep or walk and I had a big flare up of migraine and occipital neuralgia. I was in so much pain from all of these things, so I finally decided to go to TAUC because I knew they could do imaging to check for worsened/additional injuries, and knowing I had an MRI confirmed tear in my hip labrum (among other issues) so they couldn't try to tell me there was nothing wrong. I was mistaken. Dr. DeLucia was hostile the minute he walked into the room, asking "Why are you here? What do you expect me to do? I'm not giving you any meds." I calmly explained that I had a tear in my left hip and that I was concerned that I worsened the existing injury and also injured my knee. I explained that I even took the Norco that I had at home, but when it didn't help like it normally did, it made me wondered if I caused further injury. I tried to pull up the MRI report confirming the labral tear and he said, "I don't need to see it, it doesn't matter." He walked over, sharply jerked my hip & knee back and forth and the pain was so severe that I shrieked and tried to jump off the table to get away. He said, "Other than the pain you claim you have, there is nothing that indicates any issue." He ordered zero imaging to back that claim up, didn't even raise my pant leg to see the swelling and discoloration. He asked why I didn't just go to my PCP (It was the weekend) he challenged my allergy to steroids that was diagnosed by my Dr after anaphylactic symptoms, plus they are contraindicated in patients who have my health issues, and told me that "if I thought I really had pain I should see a pain management dr. When I told him that I DID have a pain management Dr, he goes, "Oh yeah? Who?" and after I told him the name, he says, "Hmmm, that's funny that I have never heard of him." He walked out saying there was nothing he could do for me. And the biggest problem was when he flat out lied in my chart and said, "Patient asked for Norco by name." I absolutely did NOT, I told him multiple times that I had it at home and had been taking it at home and only came in because it was less effective than usual, making me wonder if I had worsened my existing hip injury as well as causing new injury to my knee. Dr. DeLucia was hostile, careless, spiteful, and FLAT OUT LIED in my chart. Honestly, he's lucky that a bad review is the only action I decided to take after that visit.

Billing issues were resolved in a timely and reasonable manner. We are a repeat and valued…read morecustomer of Total Access Urgent Care.

I made an appointment for 8:15 a.m. I received at least three reminders via email and text…read moremessage, stating I needed to be there at 7:45 am. Why? Why do I need to get there 30 minutes before my appointment. I do not enjoy sitting in a waiting room that long. People have lives and things to do. A 15 minute buffer should be enough. AND, to top it off, I wasn't called to the back for my procedure until 8:35 a.m. (20 minutes after my scheduled appointment time). AGAIN, why? Why should I get there 30 minutes before my appointment time, when your staff is NEVER on time. Get it together and stop disrespecting your clients. If I was 20 minutes late for my appointment, I'm sure it would be an inconvenience for your employees. Metro Imaging opens at 8 am. They could not have been backed up already for an 8:15 am appointment.

Great experience. Staff was friendly and quick. I went for both an X-ray and MRI. Highly recommend.read more

Went to St Louis Imaging for routine scan. In and out on time. Pleasant personnel made it…read morepainless.

I was very pleased with the very quick service. I had to get an MRI, which I was very nervous…read moreabout. The staff were all very friendly and patient. I felt like they made a stressful situation very comfortable. I highly recommend their services.

Overall experience has been excellent, I've been to several VA hospitals across our nation and it…read morecertainly qualifies as one of the best in my opinion

Grounds and pool area are very well-maintained…read more My daughter was doing scuba training in the pool and it worked out great. They have water fountains, but I wish they had a bottle filler on them for easier bottle filling. Locker rooms were nice and clean and well lit.

SSM Health Urgent Care advertises itself as an alternative to the ER for non-emergency conditions…read more That is exactly why my family chose this location. Instead, a fishhook removal and a separate strep throat visit resulted in hundreds of dollars in unexpected patient responsibility. After spending hours on the phone, both of our insurance companies ultimately agreed to reprocess the claims due to concerns about how the visits were categorized and processed. What is most frustrating is the disconnect between what patients are told and what happens after the visit. When people see "Urgent Care" on the building, they reasonably expect urgent care treatment and urgent care billing. Patients should not have to act as middlemen between billing departments and insurance companies to determine why a routine urgent care visit was processed in a way that generated emergency-room-level copays. I encourage anyone considering this location to verify exactly how their visit will be billed and processed by their insurance before seeking care. Transparency matters, especially when families are making healthcare decisions based on cost. The providers and staff we dealt with were compassionate and professional, however something needs to be done about the billing department.

They said I didn't have anything wrong with me - I followed up with my primary care 2 days later bc…read moreI was suffering and she confirmed I did need treatment. Later was billed as an emergency room visit and my bill states I was at the ER at St. Clare Hospital in Fenton. I have been fighting with them, filed a grievance with my insurance, and filed a complaint with the MO Attorney General.

Had had a scan here, and it was fine. The staff (Jacky) was nice and it didn't take too long. The…read morebuilding had some water damage, but nothing too bad. I'd come back if necessary, but who genuinely enjoys this stuff?

Trying to get to their billing department is a nightmare. Then when you eventually get through the…read more7/8 depth line, the response is surly.

I went for a lung scan in March of 2024. The scheduling and service was fine. The billing…read morehowever is another matter. I received a collection letter over a year later for a small unpaid balance the manager assured me was being taken care of. I received no further communication or bills until the collection letter. This is beyond unprofessional. Stay away from them as the business office and billing does not know what they are doing or does not care. Bad business....bad billing practices.

I had an MRI scheduled at 9am , they told me to arrive 1 hour earlier at 8am ,I had numerous phone…read morecalls and text messages verifying the 8am arrival and 9am MRI , I arrived in the building at 10 minutes after 8 so I had 50 minutes to prepare for the MRI , by this time I had already taken my Ativan to help relax and calm me down for the 9 oclock appointment , the lady at the desk said you had an 8 o'clock arrival time and the MRI was going to be at 8:10 and now I was too late and they couldn't squeeze me in even though I was 50 min early , wasted time wasted medicine wasted phone calls and text message all because that cant figure out how to read a clock and set up appointments ,needless to say I will never go to St Luke's Rayus for anything ever again

We were told to arrive at 12:30 for a 20 min out patient surgery and my husband wasn't taken back…read moretill 3:40, it's now 5:30 and we are still trying to leave. Its about 60 degrees in here so make sure to wear your winter coat and half of the staff has left for the day so it appears one nurse is in charge. My husband hasn't eaten since last night. He's very hangry. The nurses were all very nice but with all the surgery centers around just don't come here for a surgery is my advice.

Ashley and Ashton, techs, and Ugo and David, nurses and Drea, social worker, thank you for being so…read morekind to us and especially my father while he stayed at Mercy South. And David, again, for entertaining us. Good job Red Buddian!

Amy literally saved me! I have the flu and a 4 month old (not a good combination). I did the immune…read morebooster with zofran. I felt better instantly!! She even drove here in the snow. I highly recommend using fresh infusion for if your sick, hangover, chronic illness ( I have Lyme). Will be using them more often!!

The staff is kind and so helpful! I can't recommend enough! We have been getting infusions in our…read morehouse for almost a year and it's been so helpful!