Dr. Harkrider and Danielle were professional, friendly, and communicative during my evaluation and…read moreroot canal. I went to the office in Spring Branch (172 Creekside Park 78070). Thank you for making a dental visit a pleasant one!

Out of the way but worth the drive is this Endodontics Office. They have a very professional team…read moreand compatible online introduction. They have a very friendly staff. Front desk is very thorough over the phone with you and clear so you can fill out an online application and online consent when you get there. Modern facility equipment and modern meets western decor. Doctor is very thorough while explaining the procedure which goes fast if your wearing their headphones with access to your favorite online shows while it's happening. It's quite a painless procedure with oral anesthesia. Very high tech in my opinion. There was hardly any paperwork thank goodness saving some trees in the process. Very well equipped staff. I highly recommend this place to anyone!

VERY pleased with Dr Hallum and staff -- especially Miranda!…read more Have you ever been so pampered at the dentist? Blanket, pillow, music selection. But wait -- the best is the chair -- massage!

I don't typically leave negative reviews, but I feel this experience should be shared…read more I came in for a scheduled cleaning and filling appointment and was later informed the filling would actually require a root canal. The hygienist rescheduled my cleaning so I would not have to wait an extended period after the treatment plan changed. At checkout, the front desk told me the hygienist was not allowed to make that change and that I would be charged a same-day cancellation fee. When I questioned this, I was called argumentative and was refused the opportunity to speak with a manager or someone else in the office. Another patient in the lobby overheard the conversation and made a comment that I had done nothing wrong and the girl treated her similarly. I completed the patient survey and requested a call back to discuss my concerns, but never received a response. I ultimately decided to get a second opinion, and I'm glad I did, as another issue was identified that had not been brought to my attention during my visit. The combination of poor communication, lack of follow-up, and concerns about my overall experience is extremely disappointing. I hope the office takes this feedback seriously and works to improve the patient experience moving forward.

I had a bad tooth ache and called the office for help. Two hours later, I was in the chair…read moregetting evaluated. A specialist was recommended to eval and correct my issue. I go in tomorrow. All personnel I've encountered have always been polite and knowledgeable. I Recommend this dental practice without hesitation. A time to rate a business is see how they respond in time of crisis. These folks did.

Terrible customer service. Raymond the office manager is somehow in charge and he is destroying the…read moreimage and reputation of the clinic. I wrote each dentist a physical letter explaining our awful experience with the front desk. I handed the letters to the hygienist and she promised to hand them directly to the dentists. Its been weeks and I haven't heard back. Now my friend's appointments got cancelled after I warned her about the mismanagement. It's time to post the negative review, unfortunately. They do NOT care. We schedule my family of four regular cleaning appointments 6 months ahead. We get confirmation via email. Then our appointments get cancelled. We prioritize our dental appointments. Every one in my family adjusted their schedule for this. I call the office. Raymond says they called the business day before to confirm and we didn't answer so our appointments were cancelled. I told him there were ZERO missed calls and ask him to provide proof they called. He didn't care. We said we had email and texts. He said ignore all email and texts that confirmed the appointments. He said they don't send email and text anymore and they will call one or two days before the appointments (not set time) and if we do not answer to confirm over the phone the appointments are cancelled because they're tired of no shows. What!!!??? How does this make any sense? We always show up. We confirmed appointments over the email confirmation email but now if you miss a call you lose your spot? We work. We can't just pick up every call but they NEVER called. We are at the six months which makes it tricky to find a new dentist quickly so I ask to reschedule. Raymond says he won't put the kids appointments together everyone must have separate days because they're tired of multiple no shows a day. Again, what do we have to do with this? We never cancelled! We always showed up. I reschedule and when I make it to my appointment I'm waiting in the lobby when I see a lady getting upset at the front desk. She missed a call from the office so now her appointments are cancelled. She shows her phone. No missed calls. They do NOT care! Then I get called up. I get a proposed plan and must pay $200 for X-rays today or I won't get my cleaning. What? Why didn't you mention this prior to my appointment? I called my insurance. I've had my X-rays but they want more. The lady that's at the front desk upset tells me they did the same thing last time to her husband but they charged him $50 not $200 for the exact same thing. I tell her they just lied to me about a phone call to confirm our appointments so they cancelled our appointments too. We never had a missed call either. She walks out upset. I went back for my cleaning but the hygienist told me the dentist won't let her proceed unless I pay for the X-rays. I said they just surprised me with the bill at the front desk after they cancelled all our appointments for no reason. I told her I wrote the dentists and I'd like to inform them in case they're unaware of what's going on. She said she would give the letters to them. I said I can not in agreement with the way the office is running things and how X-rays are keeping me from my 6 month cleaning my insurance pays for. I'm not even sure I'm continuing here so I excused myself and left. Today my friend shows me her texts. Both her kids appointments she confirmed last week are cancelled. She made sure to call and confirm because I warmed her. She calls and surprise Raymond doesn't care. Supposedly it's because their hygienist just quit. But her kids see two different hygienists so that doesn't make sense. This place is going down hill quick. I would blame Raymond but after I wrote the dentists letters, they're aware so they are part of the problem themselves. They do NOT care. Dentists, I'm still hoping you'll reach out to me IF you care at all about what your office is doing. I left you ALL my contact info.

On 12-12-24, we paid Family Smiles over $14,000 to fix my sons teeth. Its now 1-7-26 and the…read moreservices were never completed because Dr. Carlson moved and the new dentist refused to finish the work.

I have a fear of dentists because of childhood trauma so i didnt take great care of my teeth. One…read moreof my tooth had some fragments break off so i had to get it fixed. I called got an appt pretty quick and i gotta say Mr Carlson you did great other than the numbing needle pokes which werent bad i felt nothing just a bit of pressure. Now thats what i call a great experience. He explained everything and was cery professional. And the filling was done in no time. His helpers are very nice and professional as well. I will defenitely be coming back with my family and our dental needs thank you so much!!!!

These doctors go above and beyond to help make your smile shine. I came in with a difficult…read moresituation, and left so happy with my results.

Great first visit today for a cleaning. My last dentist dropped me due to refusing X-rays while…read morepregnant. Dr. Tran was super kind and understanding and gave me an excellent cleaning. I love how the dentist does the cleanings vs a hygienist. Only complaint is I wish they opened earlier so I could go before work.

This is by far the best dentist and the most honest and great work I am driving from Georgetown…read moreTexas just to go back to him

I continued to pay out of my pocket for dental care from this place, even though I was seen through…read morethe va for free. When my husband was in the hospital, they even sent flowers. Every one is so friendly and polite. They always call us by our names.

My family has been going to Leon Springs Family Dental (LSFD) for close to 20 years. LSFD doesn't…read moreaccept my insurance. (It's always best to review your policy and the dental office policy pertaining to certain group insurances prior to having any dental proceedure done). While I was disappointed that my insurance wouldn't be accepted... I knew if I wanted to continue going there ALL COSTS will be out of pocket. Guess what? I don't care. I can go elsewhere and pay MUCH less... through insurance. So why don't I do that? Because I've always received excellent service, and a gentle touch by caring dental professionals at Leon Springs Family Dental. For me when it comes to my family and myself I will always demand the VERY BEST. Dr. Cherie and her staff definately meet and exceed such criteria. Bottomline... If they make me smile, they can do the same for you. Remember: You Are Beautiful!

Calling to make an appointment was interesting. I guess they have a call center person that answers…read morefor all offices, but for some reason doesn't answer the phone after 3pm even though it says their offices close at 5pm. I've tried calling twice after 3pm and no one answers. I also got about 5 reminders of my appointment leading up to the actual visit. When I walked in, there's a clipboard that says to sign in, so I did that while the girl behind the desk sees me writing my name down. 10 minutes go by without her acknowledging that I signed the clipboard. Not to mention, another patient walks in and another front desk person says "you don't have to sign in, I'll just check you in myself". So I stand in line after them and when it was my turn, I say "I signed in on the clipboard but it doesn't seem like anyone is checking that". She asks me for my name and checks me in. I get called back shortly and Debbie sees that I'm pregnant and says "you're pregnant?" ... so I made this very clear when I called to make the appointment, as well as when I called to confirm the appointment. I also wrote in the online questionnaire about a month in advance. I'm guessing they don't read that because Debbie was surprised. She then asked me if I had medical clearance from my doctor. So I told her, "I was never told I needed anything from my doctor when I called to make my appointment and told them I was pregnant. Also when I filled out the questionnaire, no one called to tell me I needed this. It would've been nice to know since I was at my doctor's office this morning." I ended up sitting in the office for over an hour and ended up not having any work done at all. They kept me waiting until i decided I would just come back for my cleaning and filling. Then Debbie said "your doctor said it'll take up to 24 hours to get the form back". Then why am I still waiting here if you knew that? I'm wondering how long they would've kept me if I kept sitting there without saying anything. When I finally came back for my actual cleaning and made appointments for my family, they will bill EVERYTHING UNDER THE SUN. They didn't even touch my one year old daughter's mouth, and even after insurance, I still had to pay almost $100 for them to just look at her for 2 mins. I understand children can be difficult, but when I got the bill and saw every little thing they billed, I will not be back.

I was charged for the temporary crown and then I was charged for the permanent crown…read more Then my tooth broke off in half. As she was working with another tooth.