I have been going to this practice for almost 2 years. The doctor that has been working with me has…read morebeen extremely helpful and friendly. I make it a habit to know what services I receive and what kind of benefits that are associated with the services through insurance. Yesterday, I received a bill in the mail (first time) saying that I owe almost $2,000. (The bill has no information of any kind explaining where this amount is coming from) So, naturally I was concerned and called the dentist office immediately. This is the first time I am seeing or hearing this amount billed to me. I spoke to a newly hired office employee that explained to me that I had been carrying a balance for almost 2 years for services that were rendered. Everytime I get any kind of treatment or service, I make it a habit to PAY IN FULL the amount that is owed the date services are rendered. If not, then I set up a PAYMENT PLAN to cover any remaining amount the date services are rendered. The young lady on the phone explained to me EOB's that are covered through insurance and the remaining amounts are billed to the clients. My questions were why am I just now receiving a bill? Why are you threatening to send me to collections in 10 days if the bill is not paid in full? Why did I not receive a statement, phone call, or bill prior? Why would I continue to get services/ treatment at an establishment if I have an open balance? Why doesn't the bill show detailed information about what was billed for and why? The billing system that created this document hasn't been updated since 2022 showing the lack of monitoring the billing system has. (Shown at the bottom of the bill) Keep in mind, I received this bill (for the first time) 12/23/24. Two days before Christmas. Judging by the past reviews of disgruntled prior existing patients, it seems that I am not the only one who has had issues with the billing department and the LACK OF TRANSPARENCY through billing. I would never agree to pay for services, NOT knowing the full amount that is due at the time of services. This type of business practice appears to be shady and not forthcoming. This kind of business practice literally leaves a bad taste in your mouth.

My husband called in because I was having awful pain. They took me in quickly. I get nervous coming…read morein to the dentist. The staff was very friendly and welcoming. The staff would check up on me to see how I was feeling and doing. Which I enjoyed because they made me feel like I was in good hands.I will be coming here again for my next appointments. Thank you !

VERY pleased with Dr Hallum and staff -- especially Miranda!…read more Have you ever been so pampered at the dentist? Blanket, pillow, music selection. But wait -- the best is the chair -- massage!

My experience with this group has been one of the most frustrating, time consuming and…read moreuncomfortable experience in my life. I would not recommend. They botched a procedure and the repeated issues since have not been remedied. I thought continuing to go back since it is the same issue with where it occurred was a good idea, but not so much. I paid for the initial procedure and never asked for a refund, even paid for the first couple of fixes, after a while I didn't see how I or my insurance should be responsible to pay for fixes on something that was their doing. Yet their front offices staff argues and attempt to continue to bill, without consulting the dr. Look elsewhere for your dental work.

Dr. Harkrider and Danielle were professional, friendly, and communicative during my evaluation and…read moreroot canal. I went to the office in Spring Branch (172 Creekside Park 78070). Thank you for making a dental visit a pleasant one!

Out of the way but worth the drive is this Endodontics Office. They have a very professional team…read moreand compatible online introduction. They have a very friendly staff. Front desk is very thorough over the phone with you and clear so you can fill out an online application and online consent when you get there. Modern facility equipment and modern meets western decor. Doctor is very thorough while explaining the procedure which goes fast if your wearing their headphones with access to your favorite online shows while it's happening. It's quite a painless procedure with oral anesthesia. Very high tech in my opinion. There was hardly any paperwork thank goodness saving some trees in the process. Very well equipped staff. I highly recommend this place to anyone!

This dental office is truly a delight to visit. All staff…read moreare so friendly and Dr. Sanchez is an excellent dentist and very considerate and thoughtful. His office assistant, Latía has such a professional and welcoming attitude.

Bottom line is Dr. Sanchez does not value when his team gives their word that it holds no value. A…read moretrue leader and a true business owner stands behind the promises, His team makes. If you can't trust the team and you can't trust the dentist. I will continue to make this my Mission to drive this publicly please reach out to me if you have any questionsTitle: **** DO NOT USE THIS DENTIST **** - Zero Integrity or Accountability I have been a faithful patient of Dr. Sanchez for 14 years, but the service and communication have completely collapsed over the last 18 months. If you value a professional who honors their word and respects their clients, look elsewhere. My wife's Invisalign treatment was the first red flag; it took four attempts over three months just to get an answer on a delay. My experience was the breaking point. In late October, I was told I needed a re-scan. I followed up diligently--calling twice in November, twice in December, and twice in January. Every single time, I was promised a call back that same day. Every single time, they failed to call. After 90 days of their silence, I was told my Invisalign "window" had expired--a deadline never once mentioned to me. Despite this being a direct result of their own administrative failure and lack of follow-through, Dr. Sanchez refused to honor the commitments his team made to me. He told me that if I wanted to continue, I would have to pay for the entire process all over again. In my 50-year career in customer-facing roles, I have learned one absolute truth: Integrity is everything. When a team gives their word, a leader honors it. Dr. Sanchez, however, is comfortable making empty promises and hiding behind "expired windows" rather than taking accountability for his staff's failures. It is deeply disappointing to terminate a 14-year relationship, but I cannot patronize a business that lacks the basic integrity to stand by its word. Dr. Sanchez and his team truly do not understand what "Customer Experience" means. They make promises they have no intention of keeping. Think twice before trusting them with your care or your money.

Dr. Roundy is the most honest endodontist/dentist in San Antonio. He is genuinely the nicest dental…read moreprofessional I have ever met. He truly cares about his patients. If you find yourself in pain and think you might need a root canal this is the Dr. you need to make an appointment with. He will explain everything in great detail and listen to your concerns.

Excellent care by all. They were professional and caring including their customer service. I highly…read morerecommend them to anyone needing a root canal.

My former review of Dr. Wade Hundley from long ago has not changed. He is simply the BEST dentist I…read morehave ever seen in my life. I just had another procedure today, and was anxious about it. It was seamless - like every other procedure this outstanding dentist has performed on my teeth over the years. I cannot recommend this remarkable dentist enough to the public!!

Great Dentist, he is adamant that you feel no pain. Very…read morepersonable w/ interesting stories. Staff was friendly and efficient, 5 's up!

These ladies are awesome!!!! Very friendly, quick, and nonpainful!!!!!…read more I did not walk out with my mouth hurting. These ladies know what their doing and do it very well. I definitely recommend to friends and family.

After spending over 3K in 6 months, I was 10 minutes late to have a crown seated. Late only because…read moreI understood the appt was for 1:00 not 12:30. She proceeded to give me a dressing down in front of 3 other patients in the waiting room. There was no way in 15 minutes she could seat the crown, she was just way too busy. I cancelled my teeth cleaning, was charged $40 and I left. Today, I had the crown seated. I was taken inside at 9:58, and done by 10:10. The asst did all the work, she was there maybe 5 minutes. My point, she could have done it two weeks ago, but I sincerely feel she wanted to make a point about my appt time. A hundred dentists in the area, I will find one that has better personal skills.

Both my kids were told they needed wisdom tooth surgery and as a Brit where that is not a common…read moreright of passage ( and yes I know Brit's are not exactly known for oral health ) I was nervous about the necessity and process itself! Dr Verrett was amazing and incredibly thorough and detailed in his explanation and review of the X-rays and dental records and we felt confident with the process and agreed to move ahead! They provided a thorough billing estimate and set a date for extraction. We arrived shortly before 8am and we were out of the door around 9am! Everything was simple, professional and went better than expected. We feel confident moving heady with our second daughter! Thank you to Dr. Verrett and all his staff!!

The surgery itself went fine. However, I was billed $1,400 dollars more than expected months after…read morethe surgery because they told me that my insurance didn't cover it. Turns out they refused the insurance discount and billed me the difference. I pray I never need to come back.