They had us in and out in a snap for our oil change! They also kept their shop and waiting area…read morevery clean. They didn't try to sell us unwanted air filters with made up stories. I would definitely recommend this shop!

Awesome customer service. They go above and beyond! I would highly recommend them if you are a…read moreWarsaw resident.

Just all around A plus service, fast pleasant, honest prices ,locally owned and operated, quality…read moreproduct, highly recommend

I just went there for my first time and it was a great first experience. They were quick, friendly…read moreand very sufficient. While I was waiting for them to do the oil change they kept up good conversation so there was no time for any awkward moments. I'm very happy this place was recommended to me, I will be going back for my oil changes from now on.

i went in to get my tires replaced, everything went well with that until I got into my car and…read morenoticed one of my tire pressure sensors wasnt working, as it was working perfectly before I sent it in. I called them asking for assistance on my sensor as I thought it was an issue they may have cause when replacing my tires. They told me it couldn't of happened when they worked on it and made it clear it's all on me and nothing to do with them and I'll have to go out of my way to pay for them.

Do NOT take your vehicle here! Took my vehicle in due to a loud humming sound while driving down…read morethe road. They called to tell me it was a bad rear driver side wheel-bearing and charged me $400 to fix it. I pick up my vehicle and noticed it's still making the same exact noise. I called Smith Tire. They said to bring it back it so they can make sure they didn't overlook something. I took it back and the guy at the counter said it was something they couldn't fix and I needed to take it somewhere else (without looking at it, how the heck did he know if they missed something or not?!) Now my front end is making a weird grinding noise and it's still making the humming sound that never got fixed. Basically, they didn't fix the issue I took it in for, charged me $400 for something that probably wasn't even bad and possibly caused another issue. I will never take my vehicle there ever again. I use to recommend them all the time. Not anymore! Their customer service and quality of service has gone way down!

The owner of this business (Jeremy) should have a talk with his son about how to talk with…read morecustomers. Worst business in Syracuse and that's sad considering I've used them for 10 years. My advice is to take your vehicle to any place but this one!

Was a loyal customer for many years along with my family. That was until I had paid over $500 in…read moretwo separate unauthorized repairs in 6 months. No phone call about an issue either time. Wasn't even informed the last time. I got home and looked at the bill and drove right back to the shop. Of course the owner wasn't there to discuss the issue, only his kid who was too busy to care that I was there. Also, the repairs I requested to be done weren't because they "couldn't get the parts". Funny that I found the parts right away and had them shipped to my house. Stopped by and called numerous times in the next week to speak to the owner Jeremy. Surprise surprise...NEVER there to deal with customers. Not even 2 weeks after the last repair...I had to take my truck to a different shop to fix an issue from the brake job Jeremy and his son did. I will NEVER step foot back in that establishment.

Excellent service done so quickly that I brought my other vehicle. Had oil changes done on 2…read morevehicles in under 5 minutes each from when started. Price was cheaper than the dealership for both vehicles. This will be my stop from now on for all oil changes.

Update: I am spoken with the owner, who has reviewed the video footage, and will deal with her…read moreemployee as she sees fit. She's also gifted me with a free oil change to make up for what I suffered. I'm hoping she does something about the employee so this mistreatment isn't proliferated, but that's not my call. I just want to give her perks for being a decent person and trying to run a good company. While I'm still giving this event one star, I think she deserves all five. Attendant checking customers in was hostile when I failed to understand that a stop sign at their facility somehow meant stop and wait in place. I did exactly what I did the last time they changed my oil which was stop at the stop sign and then pull around to the back of the building where the sign said to wait for the attendant. After the attendant checked in two customers that came in behind me, he finally deemed me worthy of attention. At that time he told me that because I wasn't happy to be ignored for 10 minutes while sitting waiting to get my oil changed that I wasn't good enough to have my oil changed at his facility. I will investigate if this is a chain, because if it is, I will complain to corporate. I will also advise everyone I know to please not use this facility. What a jerk! Update: Now I'm being harassed by text message to edit my review by the company. Perhaps they're embarrassed by their own behavior...

I have never had problems with Monro locations till we moved here. They repetitively have a…read morestaffing issue. Can never just show up to get an oil change because of staffing issues. Literally great rates but now getting car serviced elsewhere because they can't get you onto their schedule for weeks.

Originally, I was annoyed when I came to pick up my vehicle and it wasn't completed. However, Ryan…read morewas able to explain the challenges to me and gave me a discount for the inconvenience. The team truly seems to care about customer satisfaction. Becca Parrott

We are in town to attend Daughter's graduation services at a nearby University. Daughters car has…read moremultiple needs, so after the services, Discount Tire recommends Valvoline on East Ireland. In a word -- Aaaaaaaamazing! Thankfully, there is no line and we were able to drive up into the empty bay. After a friendly and courteous greeting and inquiry re: needs, Matt and his crack team get us in and out in less than 30 minutes -- more like 20, to be exact. From centering to exiting, Matt explains each step of the process; the computer monitor clearly lists the services you are charged for; it also swings around, allowing you to view in real time, who is under your vehicle and what is being done; they are in constant communication with each other, via verbal calls and echo verification. I appreciate how the 3 man team works quickly, efficiently and most importantly safely. I am at ease, knowing that they are paying attention to the tasks in progress, are NOT on their phones, you see/hear them at all times. EVERYONE is safe. Can you tell how important "safety" is?! Especially for these gainfully employed young men who (most definitely are not 'ne'er do wells') showed up for work and have their whole lives ahead of them! If you are asked to turn the vehicle and it's wipers on/off, they provide a reasonable rationale behind it. Matt kindly reset the vehicle's service reminder for us, and gave us the window sticker reminder (listing recommended mileage & oil type replacement) -- Excellent! Some people want conversation, that's not why we're there. I appreciate how they respect our time -- No inane conversation/questions about the weather or invasive questions re: where are you from, what you're up to/plans are. Professional courtesy up front, state your business, then Matt and his team go all in like BOSSES. After the oil is changed, you are shown the new oil level, so you have eyes on it and have confidence in their work. After applying the online coupon, it was $133.73 for Daughter's Sport edition SUV: fluids topped off, filthy air filter changed out, 4qts full synthetic oil, multiple point safety check/verification in under 30 minutes. Pricey? Perhaps, but a more than fair price for SAFE, efficient, no-frills/no-pressure sales pitches. The time saved is WORTH IT! From a cynical health care professional in a very time driven, every detail is crucial role -- stellar, impressive work ethic/flow! This generation still has people who work hard to earn a fair day's wages. Thank you, Matt and team -- You all were great!

It's 8:05 on 1/12/24 and the store cannot open because the manager is not there so I've been…read morewaiting outside.

Excellent, thorough service! Friendly! I take all my vehicles there. Reasonably priced! Highly…read morerecommend.