As other reviewers noted, they were a no show. I hired them to clean the vents at our business. I waited for 4 1/2 hours and no one showed up. I called and no one answered or called me back ever. I should have known because the first time I called to set up an appointment, no one answered or called me back. I had to call a second time before I got someone on the phone to schedule an appointment. As a business owner, I do not understand how they stay in business this way. It's completely unacceptable behavior. It's so unprofessional. I will never hire them now. I wasted half a day waiting for them and no courtesy to even call me back with an explanation or set up a new appointment. read more

Had an appointment with them for today. They were a no show. After giving some extra time called them and they claimed we cancelled. Told them no way and they should come over immediately. No show. This company does not deserve your or my business! WARNING! read more

Ghosted on me. No call no show. Called on Tuesday, set up an appointment for 9:30 on Friday 4/12/19. Called several times starting at 11:00. Even called on Saturday...nothing. read more

If you need to have air duct cleaning done, PLEASE DO NOT USE BOISE AIR DUCT CLEANING!!! They promised to show up on 2 different occasions and no-showed both times. the second appointment Ryan didn't even have the decency to call and let me know why he didn't show up. I contacted Boise Air Duct Cleaning after seeing the link on Google. The price was very competitive so I decided to give them a try. I talked to Ryan and he sounded solid and knowledgeable. He said we would be the first stop of the day on Monday and he would be there around 930 Am. My wife had the day off work, so she would stay home and be there for the appointment The day of the cleaning came and about 10 AM I called Ryan to see why he wasn't there yet - no answer. Less than 5 minutes later, I called from a different number (not the one I gave to him when I booked the job) and he answered! His excuse for not showing up was some lame and vague reference to the new server(?) and it must have messed up his appointments. He quickly vowed to make it right and call me back with a discounted service once he got to the bottom of it. 1 week later he called me back now that the "issue" had been resolved. we booked a Saturday appointment and he gave me a really good deal. I decided that it was worth a try and everybody deserves another chance and he sounded sincere. Again, he promised a 930 AM time. I stayed home from a family function to be here when he should hopefully show up. Saturday 930AM came and went and I called ryan at 11 Am to see what is going on - no answer. I called 2 more times and NO ANSWER!!! I left a message to call me back and - no surprise- no call back. What kind of "business person" does this? Its not only inconsiderate and disrespectful to do this to a customer, but it shows a lack of business intelligence. People have to stay home for him to show up so he should know this, RIGHT? WRONG! I would never thrust someone who thinks it is OK to so this. DO NOT MAKE THE SAME MISTAKE I MADE - HIRE ANOTHER COMPANY. Please think twice before inviting a person like this into your home. I will call a true professional to have the work done. read more

Do yourself a favor and skip right over this company. Got a coupon from VALPAK and called to schedule an appointment after some home improvements to clean ducts of construction dust. Cody and Paul showed up and I am glad my wife had 4 other misc. male contractors present to see and hear what went on. Wife said they made a big production about how bad the house was and started to high pressure sell her on signing a $1,200 contract to clean the ducts - far far more than the $8 per vent and return advertised. When she said she would not sign, one of them started to freak out and pretended to get on the phone to call their office and say that she was not signing. We were under no obligation to sign anything as my wife told them we only wanted the vents cleaned as verbally agreed to for about $200-$300. They hovered over my wife and did their best to intimidate her to sign - so much so that 3 electricians who had finished the job stuck around and kept an eye on them as they too were concerned about what was occurring. My wife actually had to threaten to call the police to get Cody and Paul to leave. This is certainly not the type of experience anyone should have from any contractor and I would urge you to avoid utilizing this company based upon our experience! read more

I can't understand the poor reviews. The job was well done and very thorough, going well beyond any previous experience. In the past, companies I've hired have come only with a portable vacuum and hand drill with a pipe snake attached. Boise Air Duct Cleaning came in with a truck that put a vacuum to the entire system, then scraped, wiped and blew everything out. The before and after pictures are dramatic. In addition, a gap left between the main supply duct and furnace was pointed out, and poor seals around HVAC access doors were fixed. Arrived and completed the job on schedule. read more

Great service I had my vents cleaned and they did an excellent job! He even found some of my sons missing legos in the vents.

I hired Ryan Boudreau of Boise Air Duct Cleaning to clean my air ducts in May of 2016. He cut a hole in the side of my Heating, Ventilation and Air Conditioning (HVAC) unit to inspect the evaporator coil and adjacent ductwork. Upon installing the sheet metal patch to cover the hole, used for inspection, Ryan pierced my evaporator coil with a sheet metal screw releasing the refrigerant. At the time, I was not aware that the damage occurred. When I turned my air conditioning on for the first time the following month, there was no cooling. I called an HVAC company to diagnose the problem, which was quickly determined to be the sheet metal screw that pierced my evaporator coil. When I explained the situation to Ryan, initially he said his insurance company would not cover the cost and that he would see what he could do to come up with the $1361 to cover the repair. Days later, Ryan told me that he would only give me $466.67 as this was what his insurance company said was appropriate. This amount does not even take into account labor costs. I had to take Ryan to small claims court (January 20, 2017) where the judge ruled a default judgment in my favor because Ryan did not show up for the hearing. As of this date, I am waiting for Ryan to pay me the money he owes me. read more

We have used Boise Air Duct cleaning in our homes for the last 8 yrs! They have always done an awesome job for us and many friends we have recommended! Excited about the spring cleaning special! Dryer vents come with any air duct cleaning! read more

Wow, I should have read these reviews before calling this company because I had the exact same experience the other reviewers did. I called to get an quote, couldn't get them on the phone, so I sent them a message on Facebook (this was probably my first mistake). I got a quote, and they were the lowest, so I set up an appointment (on Facebook. Again, my mistake). My appointment was at 10 on the day we had determined, and at 9:00 that day, I got a call that said he had sick kids and needed to make arrangements for them. I have kids, and I totally understand. But he was a no show. Long story short, lots of going back and forth on facebook (NEVER another phone call, just Facebook messaging), me calling what he said was his personal cell phone AND the phone listed on the website several times with no call back, excuses of "sorry, been a bad week," and my favorite, "took cold medicine and fell asleep." Again, I have kids, I understand if there was a family emergency or something, and if we would have explained, I would be more than sympathetic. But we rescheduled and that was when "something came up." Just be warned before making an appointment with this company. read more