crappiest glitchiest service I've ever had. But don't worry she'll sell yu to "upgrade" to rid of…read morethe issues.... not. She's instantly "I don't care" attitude and rude if she the sales lady doesn't hear what she wants to hear. No issues since I switched to new provider. Amazing how that works.

We've gotten our business VoIP phone services through ClearVoice for (I think) 7 years and they're…read morewonderful! Kelly and her team kick butt--they're on the spot when you need help, they provide a high level of service when you want a change made or have a question, and they're truly nice people. I love working with them and highly recommend them!

If you ever want to experience what it feels like to be an absolute burden simply for existing, I…read morehighly recommend stopping by the Overland store and being "helped" by Mia. Truly, it's a rare talent to make a customer feel like they've committed a federal offense just by walking in before closing, but Mia has mastered it. I came in the night before--yes, a whole few minutes before closing--and Mia greeted me with the enthusiasm of someone being forced to run a marathon in the rain. The sighing, the glaring, the "I cannot believe you're making me do my job right now" energy... breathtaking. I didn't realize entering a store during business hours was such a personal attack, but thank you, Mia, for the enlightenment. I was told by the representative the night before that I had two weeks to get all my information transferred because I have extremely important documents on my phone. So naturally, when I came back the next morning--on a Sunday, no less--Mia decided to rewrite store policy on the spot. According to her, under no circumstances was I taking my phone out of the store. I explained the importance of my documents. I explained what I was told. I explained why I needed to verify everything. Her response? A beautifully delivered: "Well, I don't know what to tell you, but you're not taking it out of the store." Ah yes, the signature "I don't care, and I'm not going to pretend to" customer service technique. Very advanced. Meanwhile, I sat there for over an hour while she acted like I was asking her to perform a miracle instead of simply honoring what her coworker already told me. The level of inconvenience she projected could've powered the entire building. And then--shocking plot twist--the original representative finished with his customer, walked over, and politely told me, "Go ahead and take it home and bring it back in the morning." Imagine that: someone who actually knows how to speak to customers like human beings. Wild concept. To summarize: * He handled the situation correctly. * She handled it like customer service was a punishment she was forced to endure. If the goal is to drive customers away with attitude, hostility, and a complete lack of professionalism, Mia is absolutely nailing it. If not, someone might want to remind her that helping customers is literally the job.

The absolute worst customer service. No acknowledgment whatsoever; just stare into space or walk in…read morethe back so they don't have to acknowledge you. I don't mind waiting but these kids don't greet you, let alone let you know they'll be with you as soon as they can. And this isn't exclusive to this particular T-Mobile; they seem to hire and train their employees to have zero sense of urgency. It's amazing how $20 minimum wage is the expectation for this level of work; I worked harder for $6.50/hour. Verizon may be more expensive but at least they're more interested in actually being of service.

I want to give a special shout out to Jeff R. for giving us exceptional customer service today. We…read moreare longtime Sparklight TV customers. We needed to move to new equipment and had some issues, but Jeff resolved everything beautifully. He is incredibly kind, friendly, smart, efficient, knowledgeable, and hardworking. We definitely recommend Sparklight TV!

On June 12, one of your door-to-door sales representatives, John Robison, ignored the clearly…read moreposted No Soliciting sign on our front door and knocked repeatedly. When the sign was brought to his attention, he laughed and stated that they are instructed to ignore such signs. Additionally, he was unable to provide proof of the required solicitation license. Idaho Code 4-1-14 I would like to make two things very clear: I will never do business with a company whose representatives disregard clearly posted instructions from homeowners. Ignoring a posted No Soliciting sign is a violation of the law. Under applicable Idaho and local solicitation regulations, solicitors are required to respect posted notices indicating that solicitation is not welcome. I expect your company to ensure that its representatives are properly trained on these requirements and that they comply with all applicable laws and regulations. Should a similar incident occur in the future, I will report it to the appropriate authorities and pursue any available enforcement options.