This was the worst store experience I've had. I waited 40 minutes without even being acknowledged when I walked in. I understand helping other customers, but basic customer service goes a long way. There were only two employees working, and the service was extremely slow. Lisandro was one of them. If they can't properly handle customers' needs with the current staffing, they need to schedule more help. Very disappointing experience, and I'll be taking my business elsewhere. read more

​​ I do on the phones with them so it's no particular store . 30 years 20 T-Mobile 10 Metro and back to T-Mobile . Dedication and loyalty means nothing to them apparently. Internet $35 two phone lines $60, total $95. Took two weeks to get the internet box in the SIM cards . Not even 2 weeks after being connected they tried charging me $135 . And they still didn't transfer phone numbers . And it was only 2 weeks of connected internet . I told him hell no you need to get your shit straight . Totally blowing off what I was trying to explain to them that I'm not paying for a month and only having half the service for not even 2 weeks . I told him I ain't doing it they turn around put it up another $100 when I tried calling back the automated system said I have to pay minimum of 185 that goes 235 for 2 weeks of service, correction half service . Told the rep I want to talk to his manager because I've been loyal that's got to mean something . Demand you got on the phone about 2 seconds of speaking not even escalated they hung up . They called me back hung up again didn't even get a chance to say anything . T-Mobile as I knew it turned into manipulative lying receiving scammers. Going right along with all the others that are making everyday miserable with the 500 calls a day making a career out of being losers trying to get over on people for a living . 30 years of having a phone underneath them through their services . 10 Metro bus to T-Mobile . Very very disappointing T-Mobile. You turn into a let down . I hope you fold quick . Please I just shake my head for a rating well less than a star . read more

I worked in the wireless industry for 9 years and I have to say I'm blown away with how bad this store is operated. First off they bring you in with false advertisement (free Samsung Galaxy S23+) retail 999.99. To find out they only give you $700 and say that the promotion is over and yet they still keep the promotion up. Secondly, we ported over 2 phone numbers over from ATT and they say that the plan comes with a third line but they charge you $35 to activate it with out telling you. By the way we don't even have a phone for the third line. This store is FRAUD!!! I will be back to get my money back read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Boise, Idaho

DO NOT ALLOW THEM TO "HOOK YOU UP" WITH FREE STUFF, THEY SCAM YOU. My wife and I came in to purchase 2 new iPhones, because we were about to go on a cruise. The T-Mobile rep Sophie told me "congrats! I'll hook you guys up with some free stuff!". She then had us pick out phone cases, screen protectors, and gave us with 3 SyncUp trackers (which didn't even work right). She told us was ALL we had to pay the tax on it, but other than that it was free. A month later I get my bill and there were payment plans setup for all the "free stuff" they gave us. I went back to the store and Dominic said he would get back to me in a few days. A week passes, and still no call back. I call back 5 different times, being told Dominic is unavailable and will call me back soon.....but I never get a callback. So now I'm stuck with extra charges I never wanted. I came to TMobile to save money, not sign up for extra crap. read more

I'm not in Texas any more; I'm in Nampa, Idaho. I've been with Sprint and then T Mobile for years. I've been a great customer for them and then when I started using my hotspot more things went south really fast. Keep in mind that my point wasn't whether I needed a bigger plan or not, my point is that customer service was non-existent on so many levels. Just a little about my husband and I experience with customer service. We're both English-speaking. He has tech school degrees and I have a college degree and I've run a successful biz for years. So we are both reasonably intelligent individuals that can communicate in person and on the phone. The whole fiasco with TMobile started when the internet for my biz wasn't working. My husband went to TMobile in Nampa over by Costco and they wouldn't even talk to him at the store. They told him to call in. The person that he called on the phone was ridiculous and English did not appear to be her first language. I have an email that can prove the ridiculous things she did with our plan. It also proves that we were told we should have a 100 mb plan even though the device said 10 mb. Later we were told we couldn't get 100 mb and that we could only get 50 mb. This was at the store. Omg! They had my husband standing in there for hours! No public bathroom and no place to sit. I had a lunch at 1 pm and it still wasn't done by 4pm. Something about getting it to connect. The bottom line is we were given so much misinformation. You know what they say about why it is bad to lie? Telling lies makes it difficult to remember what you said because it was a lie. They told us so many stories and it was their lies or lack of knowledge telling us stuff that I've lost track of it all. Here's the icing on the cake. The internet started to work after a rep by the name of Tayden (unsure of spelling) kept my husband in the store for hours, assuring us that he knew what he was doing. Anyways, the internet failed again this morning. My husband got on the phone with Jennifer, the Milwaukee store manager. Wow! she's a piece of work. A very arrogant self-entitled woman. Her specialty is talking over you when you try to say something or ask a question. When I said that my husband was at the store for hours, she interrupted and said, "I know, I was there". I had to shake my head and try to process that because she said it like it was a compliment or something that should assure me more about her abilities. We're turning our phones in later today or tomorrow. We went to the Victra Verizon in Nampa today and got our questions answered and speedy service. I didn't ask if they had a bathroom but they had tables with chairs for customers to sit down at and discuss their plans. Kudos Verizon. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Boise, Idaho

If I could I wouldn't give them any stars. They had 2 people working and we waited no problem there. There was one person in front of us. The people that Zeke was helping when we arrived they left and than was the other people and finally it was going to be our turn when the first people who Zeke was helping came back and jump right in front of me. When the lady who was after me spoke up and said that we where first and so Zeke came up to us to help and finally I told him we where there to buy new phone, he looked my information up when he went to get the phone my daughter asked for Zeke stop and told the customer something and they left he got the phone came back to us and he started telling us that he can still help us but he would have to rush the process and that he might not have time to finish the process of our purchase due to him having to close the store by a certain time. He went on telling us that it was our choice or we can go to the T-Mobile by Ross since they close at 8pm. I got the impression that he didn't want to help us he was trying to rush us out the door. When we where there waiting for about 45 minutes already they could of told us that when we arrived or some time into us being there He could of said something instead of wasting our time. So my daughter said to go to the other store and Zeke's customer service went out the window. But to the lady who he was helping when we arrived oh he show her Politeness and respect and he was explaining things and even told her that he could even stay a bit late to help her, but us nope He was just saying " not trying to rush you, but..." Pretty much telling me I can stay help you and I will do a half ass job. Not very customer service friendly. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Boise, Idaho

Went into the mall to upgrade my phone and the next day I get a text about an extra line added onto my acc. ALL I DID WAS AN UPGRADE. So they put a line on my account that I did not ask for and was unaware of. Not only that but I tried to call as soon as the store opened to get it handled the next day. They told me the manager was "in a meeting" so I called back at 12:00 and again at 4:00 pm and got the same BS story. Also while I'm trying to upgrade my phone the skinny little boy with braces wouldn't stay off his phone and kept trying to show the other guys memes. All three of the boys were very unprofessional, rude and unintelligible. I left the store unable to even use my new phone as it was stuck on set up and needing Wi-Fi. So extremely disappointed. read more

I canceled my account in December the phone was transfer January 2 2024. T mobile charged me $ 162.00 for the full month of January. They are charging me a total of $ 447.35 for an out dated cell spot that we were talked into in 2008. I have been paying every month. They would not take it back when I tried to return it. It's 18 years old and want to charge me over 300.00 for it. They will not wipe it off even though its obsolete and depressated to 0.00 in value. I have called and explained this situation over and over again. Kimberly the Manager of the T moblie customer service that i called this morning. Stayed scripted reciting the same nonsense that everone else said. The conpany is terrible the policy are tragic. read more

Awful costumer service. super uneducated and unprofessional men. We're unkind and not helpful.

Some weird black guy inside their store threatened to kill me. Terrifying experience. I speed walked out of the store as quickly as I could. He was young, probably mid-20s. Had medium length hair, longer on top, like a "Fade" or almost like a "Flat Top" style. read more

Sadly I have to update my review since my last visit. I do not like being told one price for a phone and then when it comes time to pay I am told that that the price is 200 more than what I was initially told. A complete insult to my intelligence and a waste of my time. I was trying to bring my husband over from ATT because he was being given the ring around. To have that happen here at T Mobile after I told my husband not to worry, I've been with them for a year and this wouldn't happen here. And look, it happened. Then I was told it was because the employee had someone else's account up the whole time. After and hour??! You realize that? Terrible and I will not be back to this store ever again. My husband might as well just stay with ATT at this point. read more

This T-Mobile location is awesome! Rey, the young man who helped was awesome, fast, and so knowledgeable. We're so grateful. I highly recommend Rey for any of your T-Mobile needs. Thanks Rey, for making everything so smooth, addressing all our concerns, and making us feel welcome in your store. read more

The store in the mall needs new management. I went in to get help with an order because the customer service over the phone advised me to go in. When I was being helped by a nice rep the manager interjected and said if we can't do it we can't do it. I called her out for her attitude and for setting a poor example and asked for her manager. She refused to give his name and then ignored me and talked crap about me to her employees. I still haven't heard from the dotrict manager. The Boise towns square t mobile needs more reps like the one that helped me and needs to fire it's manager. read more

DO NOT SIGN UP WITH THIS NIGHTMARE. They lie about their phones being able to be used with other carriers and they lie about their terrible coverage. This is by far the worst mobile phone service that I have ever had and I've had several. I've traveled the country with this service and it doesn't work well in any of the places that I have traveled and especially doesn't work well in the Boise valley. read more

FCC and BB complaint filed. Check their bbb score before you sign on the dotted line. The store employees and manager here have lied to me about every aspect of new phone service that we were porting over from Verizon. They told us we had no account with Verizon which was not true, we had an account with VZ for over 20 years. They did sell us 2 phones and took our iphone, they were not interested in trading in our flip phone and service for them and then loaded up with accessories under the premise that since we could not get a refund of our Verizon final bill, then the accessories were put onto our new Tmobile bill, we went in after we received yet another bill from Vz, we went in to port the number, then they sold us an iPAD which ended up costing over $56 per mo the way they billed us for it. We went back in to return some of the items they put on our bill, but they would only allow a return on 2 items, they pretended to credit back our bank account with a phony receipt. Our bank says there is no credit back. Every time we go back into the store or try to call them they are "busy". DO NOT GO TO THIS STORE UNLESS YOU HAVE 100's of dollars to throw away and pay these guys' commissions. They lie and they do not honor their company's policy. I have filed a complaint with the better business bureau. IF this company/business/manager and sales clerks would own up to their deceptive practices and resolve this issue, I would consider removing this complaint. read more

I have never been treated so badly!!!!!!!!! If I could give them 0 stars I would. I went with my mother to this location after buying the newest iPhone at a different T-Mobile store. As soon as we walked in one of the employees was immediately rude making a comment about we only went there to "fix another stores problem."As I was asking questions as to why the phone wasn't working another employee said that she has "no idea about iPhones so she couldn't answer any of our questions." I'm sorry but why do u work at a store with 75% iPhone products and not know how to work them? I got the feeling that no matter what they were not going to help us because we didn't buy the product at that store. I will never go to that location again and advice everyone to go to a different store. It's worth it to drive further for better customer service. read more

This store has extremely pushy sales people. They offer you items or plans you don't need and when you decline, they continue to convince you to buy it. It's ridiculous and frustrating. Also, I went in to add a line and it took over an hour! The sales guy we had was a joke. He kept making mistakes and saying, oh ya I forgot to mention there's also this fee for your plan. They are running a scam out of this store. Next time I need something, I'm going online or calling customer service. read more