Yellow Key has been tremendously helpful with three separate major maintenance issues at our…read moreproperty. They coordinated with and secured a company that did a great job rebuilding our porch and balcony. They also helped us out with a difficult roof replacement. Most recently, I had a washing machine fail and flood my laundry room and finished basement. I called Yellow Key at 6:30am on a Saturday morning and they arrived at my property with a mediation company within 90 minutes. Work started the same day. They do a great job maintaining their properties and use high quality companies for repairs.

I was one of the tenants at an apartment complex that Christian managed. Christian approached so…read morecalled problems with patience and understanding. No problem seemed too great or too small. Christian possessed a strong sense of calmness no matter what issue was presented to him. Christians is with very prompt to resolve problems. He always has a solution to each problem. He always treated me kindness. Christian has this talent of defusing misunderstandings with honesty. I always knew that Christian was would work with me regarding any concern. Christian is a unique and great manage. Rolland Perry Tenant .

Great service The…read morestaff - with one exception - are always happy smiling and go out of their way to help you. fresh coffee and cookies compliment a pleasant experience. When it comes to personalized service this branch puts the big banks ( Chase, BOA, etc ) to shame.

My wife and I have had accounts with this bank for nearly 20 years and up til lately have had great…read moreservice. The key word here is lately. My contact person who would help us has failed to return call for more then two months and upon calling the president of the bank was like talking to a child he said nothing to try and maintain us as custmers nor acknowledge the fact of our treatment. This bank is clearly not worthy of consideration of further patronage. They are without question have got serious customer service issues that even when brought ther attention it means nothing. Probably due to there scrambling over there bad debt ratio which is flying off the charts. Look elsewhere for your banking needs.

I had a time sensitive matter that I needed CPA advice on. Even though it was the weekend, Erik…read moreresponded within an hour, we were able to schedule an appointment same day, got some of my questions answered, then Erik sent me a follow up email the next morning (Sunday morning) with all the questions answered!! I greatly appreciate the timely and detailed response and customer follow up!!

Responded quickly and was very helpful when it came to explaining our situation to us better then…read morewe knew ourselves!