My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

Worst bank ever. They lose bills, never mail statements in a timely manor and do not maintain…read morebranch locations. Seems customer service is what works best for them. Do not bank here!!!!!

The new hours suck. How do business at the mall get what they need when we both open at 10am. There…read moreare never Enough people working. Drive up is so slow.

This bank branch provided me one of the best customer service. They are very thorough and very…read morehelpful. Jeanine and Brian are awesome. It feels like the old banking ways when everyone knows everyone and willing to help the people in need especially in certain circumstances. Plus, free hand sanitizers! Kudos!

They have taken care of my banking concerns for two years. Never had a problem. I'm very happy with…read morethem.

Absolute Hot Garbage. $10 fee for cashing a check written to 5/3rd Bank. What for? Why?…read more If that $10 does not go back on to the account - it will end a 30 year business relationship. I've seen bad business - these have to be the dumbest business people I have ever come across. Again: Garbage

I went to this branch to talk to a personal banker. Ryan Jungers was the one who was available. He…read morewas fantastic to work with. He was friendly, patient, and worked to make sure that all my needs were met. My situation was a little complicated, so anytime he wasn't sure of something he made sure to speak to an expert. He wanted to ensure that every i was dotted and t crossed. He was very detailed orientated and I didn't feel rushed. I walked out confident that I walked out out with accurate information and that my needs were met.

I come here to pay bills and I'm usually in and out in like 5 minutes. There is never a line and…read morethe parking is easy to find. The people who work here are very patience and diligence in what they do. I have never seen them make a mistake.

Branch Manager JOEL was unbelievably helpful! They assisted…read moreus at every turn! They will keep us as customers!

I really like this branch. Now, as you walk in, there is someone to greet you and direct you as…read moreneeded. It is usually quiet and no wait for personal face-to-face service. The teller called me by name after checking my ID. Service was quick and I was in and out in about 5 minutes. Beware of the parking lot ~ it is covered in pot holes and the parking space lines are faded.

I've been to 4 and I do mean "FOUR" Chase Bank locations near my home to try to straighten out my…read moreaccounts! This has been going on for at least 2-1/2 yrs. I don't have a car so I have to take my 69 yr old body and WALK to the locations, a minimum of 1 hr each way in Heavy rain, snow, heavy traffic areas, daylight and as darkness falls. After speaking with the "4th banking agent" in as many Chase locations nearest my home, I got no further ahead. FINALLY about a week ago I was determined that I was not going to come home until I get someone that knows what the heck he/she needs to do to straighten out my account! By the grace of God, I FINALLY FOUND THAT PERSON!!! UNBELIEVABLE !!!!! In more ways than ONE though, because the next day I received a NEW Chase card that was UPS overnighted to me! I was so excited... until I tried to use it and it didn't work! So off I walked the mile or more again back to the same Chase bank and of course they had just closed the Lobby! There's so much more I could write about my negative experiences I had with Chase but why continue to allow them to cause me this mental anguish & physical pain having to walk back there again?

Never would I bank ever again at US Bank they suck trying to get a late fee taken off my credit…read morecard. It was due on the ninth so I made the payment on the 10th never been late on a payment. They declined it. They really suck whoever banks there I feel sorry for them.

Any gas station that uses the app upside get to five Star from me. I wish the savings was better…read morebut you can't beat it.

Great service The…read morestaff - with one exception - are always happy smiling and go out of their way to help you. fresh coffee and cookies compliment a pleasant experience. When it comes to personalized service this branch puts the big banks ( Chase, BOA, etc ) to shame.

My wife and I have had accounts with this bank for nearly 20 years and up til lately have had great…read moreservice. The key word here is lately. My contact person who would help us has failed to return call for more then two months and upon calling the president of the bank was like talking to a child he said nothing to try and maintain us as custmers nor acknowledge the fact of our treatment. This bank is clearly not worthy of consideration of further patronage. They are without question have got serious customer service issues that even when brought ther attention it means nothing. Probably due to there scrambling over there bad debt ratio which is flying off the charts. Look elsewhere for your banking needs.