I am the Treasurer on our HOA. We have our Business Checking and Savings Accounts with Old Second…read moreBank. I always go to the location on Feldott and Ogden. They provide the BEST CUSTOMER SERVICE EVER! They are professional and friendly at the same time. If i go in there with questions or concerns i can count on someone being there to not only be willing to help, but even go above and beyond if need be. Recently I have been working with Stephanie who has patiently done research for our corporation. Stephanie never just quits but keeps working until she finds the answer/solution. Eva, the manager of this branch doesn't hesitate to get involved if she is needed! KUDOWS to Eva and her staff for working together as a team in order to provide their customers with EXCELLENT CUSTOMER SERVICE!!!

After all of these years I still go into the lobby to deposit my check. Why? Because the tellers…read moreand manager are some of the nicest people ever. They're always helpful and have a smile on their face. I look forward to seeing them every time I go in. You should too!

What a positive experience I had with correcting a mistake I made when paying my CU VISA bill last…read moremonth. I put another credit card company's check in the envelope that went to my C&T VISA address, but with Nancy's wonderful help, staying on top of the refund situation, I was able to get back on track and have the correct payment go to the correct credit card. I have been a member of this credit union for nearly 50 years and their services have never disappointed me, but this was the first time I really needed help with the refunding of a large amount of money. Nancy goes to the "head of the class" for her efforts! Thank you, thank you, thank you!

Canals and Trails credit union is THE place to do all your banking! You will not be sorry!…read more I just can't possibly say enough nice things about this establishment and the wonderful people who work here! They take the time to get to know you, they recognize you and greet you by name when you come in, they are all very knowledgeable, honest and extremely helpful as well! I never realized just how much money these greedy profit-hungry Banksters have practically stolen from me throughout the years. I only wish I had l joined a Credit Union a LONG time ago! I'd definitely have much more money now. Canals and Trails Credit Union doesn't "fee" you to death, nor charge you up the wazoo for every single service they provide (as all the banks do)! Credit Unions actually ENCOURAGE you to SAVE your money, get and stay out of debt, and become financially secure. Canals and Trails Credit Union offers an ATM/Debit card, just about any service any banks nearby provide (well, except conning you out of your own money every chance they get), many different types of accounts to chose from and different programs available to help you be financially responsible. In the entire history of U.S. credit unions, taxpayer funds have NEVER been used to bail out a credit union! According to Bankrate.com, "Credit unions have topped the consumer satisfaction ratings in American Banker's annual survey for 12 years in a row." Here is a good article explaining the difference between banks and Credit Unions: http://money.howstuffworks.com/personal-finance/banking/difference-between-bank-and-credit-union.htm/printable

Get locally own financial institution in downtown Hinsdale located in the former police station…read more Staff is very friendly and knowledgeable.

I received stellar customer service from a teller for a non-banking related situation and my…read morecorrespondence with the assistant manager was professional and extremely courteous.

Very professional and all of their bankers are well trained, and responsive to the needs of account…read moreholders. Many years of dealing with this bank has only made me more comfortable with their services. Regards, Ted Leban

Always friendly, helpful, and cheerful. That small town banking that really makes it impressive.read more

Several years ago, I obtained a HELOC with the kind assistance of Sherry Dvorak at ABOC. I had…read morealready retired and I was planning to sell my home. I applied for the HELOC although my income was not very consistent at that point. Sherry took all of my data and worked out the loan. She was so patient, and helpful. She made the process so managable, and I thoroughly enjoyed her honesty, the transparancy, and the final outcome.

Great credit union. Used by unions in Chicago. Always friendly staff. Nice mobile application for…read morechecking balances, transferring money and depositing checks with your phone camera

customer service drive through is excellent. located in areas that's needed friendly staff in…read moremanagers.

This is your neighbor hood bank when it comes to the staff that work there, from the personal…read morebankers to the tellers. You walk in they say hello to you by name like you have a Million Dollars there. Very personal and professional at the same time. And if you have a sweet tooth, there's alway suckers in a bowl by each teller

Still a great bank but certain employees don't like to help or offer any resolutions. Salvador…read morespoke to me like I was an imbecile one lady in the window acted like she didn't want to do check something for me and thought I should just go to the drive through instead... I've been banking here for 3 years, it was pleasant before the employee change. Fernando is amazing.

So you go to the bank and give them a check. They ask is that for deposit? Let me see, do you…read morehave a deposit slip? Today, they deposited MY check from TownCenter into MY account at Towncenter. Then acted confused when I asked for my money. I went in and told them it was not a deposit, but a withdraw. They then showed me someone else's check for a payment on their loan. They explained that I had made a payment on my load and handed me the check. Well I don't have a loan with TownCenter and that was not even my check. I later looked at my account and they had taken double the money out of my account. When I called I was told that tomorrow all my money would be available. They need to learn the difference between a deposit and a withdraw, maybe they could ask a Third grader to explain it to them. Also, make sure you count your money prior to leaving, more than once they have shorted me money... Maybe counting is not this banks thing.

Leaving Byline for this bank. They actually care about small businesses. Thanks for all your help!!read more