My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

This bank branch provided me one of the best customer service. They are very thorough and very…read morehelpful. Jeanine and Brian are awesome. It feels like the old banking ways when everyone knows everyone and willing to help the people in need especially in certain circumstances. Plus, free hand sanitizers! Kudos!

10440 S Cicero Ave, Oak Lawn, IL 60453 Branch…read more Sebastian, I will do business with You anytime. You are a problem solver and understand how to talk to people. You have a bright future my friend. I needed a simple solution and made three phone calls including an excruciating 800 call in which a non English speaker insisted on read a disclosure. Painful and stupid. I call Sebastian by chance, and he came through with an elegant solution. He talked me through it and it worked. Thanks Again.

On Saturday 8/21 at approximately 1:40pm I was in the drive through to make a deposit. The cash…read moreportion of my deposit was $453 to be exact. Well, after several minutes waiting, the teller tells me that the cash portion is wrong, less than $453. I said no, she said yes. I said then give me everything back, I'm coming inside. As she's sending the cash and other things back she claims to have "run it through the machine" 5 times and informed me that she will have another banker assist me. So I park, go inside and the new teller watched me count $453. Did it ever occur to the other teller to manually count the cash?!?! Lazy, incompetent and quite possibly corrupt. Made me wonder if I just took her word for it what would have become of the extra cash. Hmmmmm

I didn't actually choose this bank - Iwas dragged here through a merger, ripped from a perfectly…read morefunctional financial institution and deposited into what feels like a garage full of loose wires, missing paperwork, and mysterious smoke. Think of it as banking through teleportation, except instead of emerging in the future, you materialize in a shed where someone lost the instruction manual back in 1998. From that moment on, it's been a masterclass in dysfunction

Professional, kind, and outstanding service. Give her a raise please! She has helped so many times…read moreand we are so appreciative of her help!

Love the Woodridge branch of the Abri Credit Union. Jonathan and Roberta are excellent, efficient,…read moreand friendly tellers. We have been with this Credit Union and plan to stay with them for a long time. You only need to keep $5 in your savings and you get a checking account with no monthly fees!!

Be careful. This…read moreplace has about the lowest interest rates for all kinds of loans in the area, much, much lower than a typical bank. Auto loans for less than 2 percent interest! But they're still a business, and still need to make a profit somehow. And they way they make their money is at worst deceptive, and at best, somewhat unethical. I applied for and received an auto loan to refinance my car at a much lower rate, and I go in and sign the papers and everything is an extremely quick and smooth process. Well apparently too smooth, because I was signed up for what can best be described as "loan insurance" in which, for about $40 a month, if I lose my ability to pay, they will make the loan payments. I never signed up for this service and, (this is my fault), didn't discover it for two months. Upon my complaining, they removed it from my account but would not credit me for the couple months I was signed up for it. Read and reread every little document you're supposed to sign, because you can't take their word for it. This is true everywhere, not just here, but nonetheless unfortunate.

This is what small banking is like... at least, that's what it feels like anyway!…read more My wife and I both have business accounts with this bank, and since this is our closest branch, we regularly stop by to handle different aspects of our business. It's impressive how friendly the folks are here, and even more impressive that they typically remember the businesses we're in, as well as our names (many greet us by name the moment we walk in, before we're at the teller or with the account manager). Jackie, in particular, has been amazing in guiding us through various decision processes and helping us move forward with our separate businesses. Ever patient, always friendly and smiling, she's definitely helped us significantly whenever we had questions or needed help. It's nice to walk into a bank where everybody knows your name. That's great relationship building, and definitely has me staying with this bank for awhile.

Came in to close my account that my deceased mother was the custodian of. I came prepared with my…read moreaccount numbers and a death certificate as well as photo ID. Branch manager Mindy Powell told me I needed a letter from the executive of her estate to remover her from the account with my name on it. Claiming that it was a legal issue and not her fault she gave me her card, acted apologetic, and told me she'd be happy to help. I called and left a message trying to clarify what document I needed to close the account. 3 days, no call back. I walked into a different branch and closed it with a banker in under 15 minutes headache free. No such paperwork was required. Seems as if this location lies to keep their accounts. I will do no further business with US Bank.

I have banked with West Suburban Bank since 1996. I have never had any problems with them! It is…read morenice that there are several Chicagoland locations, it's very convenient! It's nice that they have drive thru hours on Sunday as well!

I have banked with West Suburban bank since 1995, and find them both professional and extremely…read morereliable! I wouldn't bank anywhere else!

Wintrust makes banking difficult. They do not post rates…read moreonline/on their app/in physical banks/etc and instead request customers call daily to check current check/savings/CD/etc rates. When you call, you get put on hold. On top of that, rates are not competitive. They do not allow you to send/transfer more than 2k a day and 5k total a month to other accts (this includes both bank to bank transfer and Zelle transfer). If you want to manage more ah. 5k a month you are required to go into the bank between the hrs of 9am-5pm which is impossible for any normal working person. Simply makes it impossible to move money around. The mobile app is old age. The whole process of banking here makes it feel like 2010. Better off with an online bank with better customer service, higher rates, and ability to manage your money via transfers and reallocation of funds. Any other bank auto adjusts rates when they tick up so the customer receives the best rate they can while under their care.. not Wintrust. They only tick your rate down without notice and then you have to call over and over to learn about rate increases. The short stout blonde lady at the teller window is incredibly passive aggressive when asked for help. Seen it a million times. Not friendly at all. Bank elsewhere.

Because of my experience with Tiffiny, I love Community Bank of…read moreDowners Grove. I have been banking there for years Tiffiny made me feel so comfortable and welcome that I like them very much. We will be doing business for a long time.