This rating is for the Beauty department…read more My GP recommended a specific brand OTC cream. He gave me the brand name, Cera Ve. He warned me that the price range would be around $30/lb. Well that's serious money in my book (unfortunately.) I came into the store between 9-10a.m. on a Thursday. It wasn't too busy, to my relief. On the other hand, I wanted to be sure to get the right stuff, and wanted to check with the Pharmacy that it wasn't physically behind the counter before hunting the aisles. I took my place in line, and began to wait .. and wait. I have no problem letting her serve the current customer first, go ahead take the time necessary to do your job. After the customer walks away, however, she continues to really take her time. I stand, and wait...keep waiting...there are people adding up behind me. Finally I get so annoyed I need to start making conversation with the customer behind me. As we begin filling our own time void, the staff immediately decides to continue with someone else not in line. THEN I get to hear that it is indeed not kept behind the counter, but on the shelf. Once I hit the aisle, I do get a staff who is available and takes the time to answer my questions about the various formulations offered on the shelf. She had good knowledge of the different ingredients and their applications. I was finally able to purchase what I needed. I should have made more effort to remember her name as I would go look for her next I came back. Good service with an appropriate knowledge level.

Purchased item in the evening with the sign that it was for sale. Checked the bill after I got home…read moreand was charged the full price. Went in the next morning to clarify the price and for sale sign was still there for item. Spoke with the rude manager and let him know of the issue and asked me why I did not check bill at the time of purchase. I asked why your location is putting up sales signs ahead of the sale. He rudely pointed me to their cashier sign that requested patience. Sorry, this is not good customer service in my opinion.

Excellent boxing day shopping at this location. What I love about Bolton, is the fact that on…read moreboxing day things are not crazy. They had REALLY good wrap this year at Shopper's Drug Mart. I must have bought 20 rolls today AND they all cost...wait for it...$1! And I mean, 1 roll did or a pack of 3 or 6. Everything was a buck! The store is always neat and orderly and whenever anything is on sale they always have the product unlike so many stores in downtown Toronto. Note to you all: go here next year for wrapping paper and name tags! Best haul I've gotten in forever!

This is the worst location for customer service I am never coming back. The 'manger' Emily was…read moreunbelievable rude to not only me the customer, but the poor blonde girl at the cash register. I have been to this location many times, and each time, with no fail, it has been bad. Always disorganized with boxes everywhere, you never know which cash to go to, the employees are always in a bad mood (especially when asked for help), no one knows where anything is, they need a manger to do a simple return, theres expired food still on the shelfs, self check out doesn't work, the cashiers just talk amongst themselves, etc. overall i have never had a bad experience at a shoppers other than this location. If you plan on taking a trip to shoppers i suggest you avoid this location. Even if distance is an issue, it will be worth the extra 10 minutes or so, for a better experience.

My rating is 3.5 stars…read more After work last Thursday, I wanted to pick up some hand cream for my mom. She had cracked skin on one of her hands for at least a week. The hand cream that she was using wasn't healing a thing. I found one brand that seemed promising while doing some research online. The site said that it was available at this particular Shoppers Drug Mart. The store was conveniently on my way home from work. Then again, I cut across most of the GTA, so I pass by a ton of stores! This store is in a plaza. There seemed to be a Food Basics or some green-painted grocery store that has closed down. Shoppers Drug Mart is in the corner further down. The parking area can be a bit chaotic. It's an older plaza and the lanes are more narrow than what I'm used to in suburbia. This store has been here for a while. It has everything that you'd expect it to have, including a grocery aisle. I walked every aisle and could not find the hand cream that I was looking for, which was disappointing. However, there was a Gold Bond one that was on sale. It has been approved by the Canadian Diabetes Society. It has proven results. It was also on sale. I bought it! I dropped the cream off at my parents' place. My mom said that she would try the hand cream out immediately. This morning, I spoke to my mom. She said that three hours later, she noticed a huge difference. She no longer has cracked hands. Nice! She asked me whether she could pay me back. Hearing her say that this product works is all that I wanted. The lone cashier at this store was friendly and made sure that each customer was okay. She helped out a senior ahead of me. I liked the care that she showed and the help that she gave. I'd come back here again when I'm in the area. (157)

This shopper's has always had a magic spell on me. I don't know why, but it doesn't matter what I…read moream looking for, if I go shopping for something specific...I always start at this shoppers. Doesn't matter what it is, it is like a right of passage that on any shopping quest, I MUST first step through it's sacred sliding doors into the soft scents that can only be the cosmetics section (rereading that I think I may need some help......) In all honesty, I do think this is a great retail environment and not only because I seem to always need what shoppers has to offer. They really have it right on the retail environment. The layout is great, the visibility is amazing (it's always the brightest store) and the staff is friendly enough. It has everything and the mix of retail and pharmacy is great...what else are you going to do while waiting for the pharmacist to mix all the magical potions and call on the gods to create that coffee syrup (ok I'm not crazy but sometimes I do wonder why you have to wait for your prescription when the doctor wrote down the exact amount and the type...is it the handwriting they are figuring out...it's got to be so we have to shop around right???)? In any event, I am possessive about this shoppers and glad that I got to review it first. If you're ever in the area, stop by, because I swear this specific shoppers has...everything......

We purchased a delicious and fresh La Rocca cake to celebrate our wedding anniversary. The lovely…read morelady in that department was helpful and kind. Also, the roses last week were some of the nicest ones I've ever received. The quality is top notch as they all opened fully leaving a perfect rose scent in our home.

I love your coffee bar. This is true coffee folks! Not even Starbucks is close to Fortinos!read more

After a long drive I was ecstatic to find this Shoppers conveniently located right after the…read morehighway exit in a strip plaza. It's a great one stop shop especially when you are particular about beauty products. This location is quite large and right at entrance has an extended perfume section. It's part of the new renovation project for introducing the Sephora products. The extension of the cosmetics is really well lit and organized. The food & cleaning product section is larger than the regular Shoppers and they have tons of well known brands in the clearance shelves. Also, I was really impressed that almost all the well known products were fully in stock and that on a weekend. You can get Tide detergent here for $2.99 A roll of sponges (3) for $1.49 Win Win xoxo M.

this is good/large location. I do the weekly flyer specials here. stock boys happily go I. the…read moreback to bring out anything not shelved. Also use it for Post Office Outlet.

WARNING: Do not shop here! They refused to do a return when…read morethe product was: 1) Bought two days before! 2) Returned with a receipt! 3) DEFECTIVE! They took: "Management may exercise discretion and reserves the right to refuse a request for a refund" as an excuse to refuse even a legitimate return! Do not shop here unless there is no chance whatsoever of you needing to return the product! They care nothing for the consumer! They are not interested in: "Your Health Is Top Priority!" DO NOT SHOP HERE! There is a Shoppers directly across the road, a Freshco on Major Mack/Weston and a Walmart just past Freshco. There are better options! DO NOT SHOP AT REXALL!

Having major heartburn on New Years Day and realizing NOTHING is open....panic set in. Drove all…read moreover Vaughan attempting to find someplace, anyplace, open on that day (other than venturing into Vaughan Mills). Was driving by this place (on my way home) and saw their lights on. Went in and holy cow...sales galore ! Antacids were on sale.....2pgs of 100 tablets for $5, 6 boxes of Keelex on sale for $3.99, milk (3 bags) on sale for $3.49....left the store with far more items than I went in looking for. Staff were friendly and the staff member even pointed out that the milk expired in 2 days (which was switched for another bag that expires mid January)

Very poor service at the cosmetics counter. If you have one item in your cart that's not cosmetic…read moreyou're not looked after by the two seemingly super busy ladies attending to the empty aisles. Very disappointing for me as I'll have to find a shoppers boutique to get some attention .

The worst customer service I have ever received in any store has led me to write this review. I…read morepurchased a thermometer that was not working, I brought it back the same day to return it and purchase a better one. The assistant manager on duty, Bob, claimed the barcode was illegible. I asked him if there was a manual way to enter it in as the price/date and product info were all visible, he said no and got rude with me. It was their product that failed and I would not accept that there was nothing to be done. Then he asked me to leave the store, I asked him why and he screamed for security. Here I was a paying customer exchanging a malfunctioning product and actually paying more for a replacement and he treats me like a thief. He threatens to call the police and continues to yell at me in front of other staff and customers to get out of his store at te top of his lungs. My grandfather was sick and I still had to buy a new thermometer. I have never been treated so rudely in my life. Please go to the metro across the street also 24 hours in trinity plaza and carries all the same products and more. They have lost a customer.