Diane is awesome! I havent ever had a bad experiance. One thing ive noticed in 2024 is alot of…read morefolks coming to buis with things bothering them that have NOTHING its owners, they are lashing out with misdirected hostility.

Diane called me back and needless to say, I'm even more appalled and not surprised how her staff…read moreacts after talking to her. I was calm, cool and collected. Shared my feedback and asked if she was okay having her staff put their feet on countertops. She said and I quote "I've owned this salon for 33 years and I don't care". I let her know that's her prerogative and appreciated her sharing, at which point she began to yell and scream at me over the phone - I've NEVER had a business owner do that to me, ever! I asked her not to yell and she said it was because I told Jess I was going to leave reviews online. I let her know that was unacceptable and I would not be treated like that. I asked her if she would refund my money as I would no longer be utilizing her services. Mind you, I've spent thousands of dollars there, I would implore her to research my account and see how much money I've spent. She said she would, and I asked if she or Jessica could call me when completed. I instantly got a "No, I'll cut you a check and I don't have to call you when it's been cut". Again, screaming at me, being rude and acting like a disrespectful professional. I have no idea how she's made it this far with her business and lack of professionalism and acumen, but I can only imagine it's because there is no real competition around. Beware of how the Diane owner will treat you should you have a conflict and want to address the challenge in a mature fashion. Unfortunately, frontline retail employees come and go (it's the nature of business) but loyal customers are hard to come by. Diane, thank you for showing me your true colors and how you operate a business. The State of Vermont may do nothing, but I will share my sanitation concerns with them and request they pull camera footage to corroborate my story. I would suggest next time someone has a concern, listen, act like a lady, try to resolve the matter and like a respectful business owner would. Hailey won't be there forever (and I ultimately wish her success) but word of mouth, reviews and how you treat your customers lasts forever.

I love this business whenever I'm in South Burlington. They are friendly and great injectors.read more

Had 4 neosculpt procedures. I am very active open water distance swimming and cycling, not over…read moreweight. These procedures did little to tone my abs or remove any fat. They did make my wallet lighter though, by $1,100.

Fast forward to about 45 minutes later and Diane called me back and needless to say, I'm even more…read moreappalled and not surprised how her staff acts after talking to her. I was calm, cool and collected. Shared my feedback and asked if she was okay having her staff put their feet on countertops. She said and I quote "I've owned this salon for 33 years and I don't care". I let her know that's her prerogative and appreciated her sharing, at which point she began to yell and scream at me over the phone - I've NEVER had a business owner do that to me, ever! I asked her not to yell and she said it was because I told Jess I was going to leave reviews online. I let her know that was unacceptable and I would not be treated like that. I asked her if she would refund my money as I would no longer be utilizing her services. Mind you, I've spent thousands o Beware of how the Diane owner will treat you should you have a conflict and want to address the challenge in a mature fashion. Unfortunately, frontline retail employees come and go (it's the nature of business) but loyal customers are hard to come by. Diane, thank you for showing me your true colors and how you operate a business. The State of Vermont may do nothing, but I will share my sanitation concerns with them and request they pull camera footage to corroborate my story. I would suggest next time someone has a concern, listen, act like a lady, try to resolve the matter and like a respectful business owner would. Hailey won't be there forever (and I ultimately wish her success) but word of mouth, reviews and how you treat your customers lasts forever. Jess and Natalie, thank you both for being SO INCREDIBLY AWESOME and always taking care of me.

Will never go to the Essex location again, the beds are so old, I had to actually get up and turn…read morethe fan off 'cause it was so cold, that's how crappy the bulbs are.. not to mention I cold feel the bed vibrate. Williston Rd. Is the place to go!!!

After many visits to Mirror Mirror- I'm finally just over it…read more This company is a total disaster. My brother generously sent me a $350 gift card for Christmas, but because he left out my middle initial in the email address, it never arrived. When he reached out to resolve it, their response was basically, 'Too bad, we can't reissue the card.' He wasn't even asking for a reissue--just confirmation it hadn't been redeemed and to send it to the correct email. Instead, they gave him the runaround, claiming they needed to involve some mythical 'IT guy' who clearly never showed up. Multiple emails later? Silence. We finally canceled the charge. Similarly ... about 2 months ago, I stopped by to buy mascara and asked about a concealer. The associate didn't bother asking what I was looking for--just grabbed the first one she saw and tossed it on the counter and began ringing me up. When I asked about the color, she looked at me like I was the worst kind of audacious and wasting her time... she handed me off to someone else who didn't yet have knowledge of the product they had for concealer. Then there was last year, when they snuck (and obviously charged me for) a $40 bronzer case into my purchase without informing me of the item. Then - I went for a facial where they upsold me with a "dermaplane" feature which in the end was not done with a professional tool but a plastic razor you can get at a drug store. Finally, I once got my brows laminated there and it just didn't work- like at all... and they responded with "oh yeah this service doesn't work on thicker eyebrows sometimes" end of story.... Like I'm sorry then why didn't you say that to start?? I've heard many accounts of similar experiences but I'll leave my review to reflect my experiences as the ones I've heard are already outlined in other reviews. Unapologetically dishonest is the vibe I've gotten and I just think that sucks.

It's not the products so much as it is the cost. I know, I know, good products cost $$. I get it…read more But I went in to replace my concealer (purchased 8 wks ago) and the price had gone up $10. I have the $10 - it's the principal. Also nothing every has a price tag on it, but that has been the way they've done business since I've been going there. It's a beautiful shop that also offers services. It's just plain too expensive (for me).

I go to this place for my balayage and cut. Ashley is the best around and I only trust her with my…read morehair! Highly recommend you schedule an appointment with her. Kind of expensive but not more expensive than others around and worth it. I've gotten this done 3 times before and they last a while-I had one once in September and have another scheduled in May.

From the owner: Sola is 16 independent, established and experienced salons suites under one roof. Featuring…read morecoloring, haircuts, nails, waxing, tanning and skin care. Each suite allows private personalized care.

I've been coming to This salon for about 8 months for…read morepedicures. They do an excellent job and this is for sure my go to place in the neighborhood.

LOVED the customer service and the quality of the nails I got is amazing. Definetly going to become…read morea regular. The ladies working were so nice.