Saw Dr. Massa for an annual exam and it honestly was the best possible scenario given how much I don't enjoy having a pap smear, etc. Also as a note, I asked that the nurse (?) not weigh me as I have a history of disordered eating and she said "no problem" and moved on to take my blood pressure. So, if you have this request as well, note that it was received graciously at this practice, at least by this nurse (and I believe in my past visits as well). Highly recommend Dr. Massa for her bedside manner, thorough yet concise approach, and overall demeanor and approach to care. She made me feel very comfortable and at ease. read more

I cannot thank Dr. Massa enough. She was the on call OBGYN when we were delivering. We had pushed for 2 hours with little progress. She came in, quickly readjusted me and the repositioning was miraculous! I only pushed 3 more times before the baby was ready to come out and it did in 30 minutes! She really knew her anatomy and how to help patients. We were so desperate and thought it was going to be a c-section. On the other hand, the nurse we had was really ineffective at guiding us at pushing, didn't even time the contraction properly. She then calmly navigated 2 more complications for us - umbilical cord wrapped around the baby's head and my disintegrated Placenta was hard to remove. What a skilled doctor. Recommend her 100%. Also people should stop leaving negative reviews about a doctors office scheduling challenges. So misleading. She's obviously a great doctor. read more

Dr. Massa prescribed my girlfriend a birth control medication that gave her blood clots that could've killed her. My girlfriend had gotten blood clots from a birth control she had previously been on and for this reason was very hesitant to switch to the medication Dr. Massa suggested, a small rod implanted into the arm that releases hormones. Dr. Massa assured her that the new medication posed no risk, as it contained a different hormone. Even after my girlfriend called Dr. Massa just a few days after the implant to describe leg pain she was experiencing, a symptom of blood clots, Dr. Massa dismissed her. Well, a day and a trip to the ER later, it's been determined that my girlfriend once again has blood clots. Thank you for your reckless, uninformed doctoring, Dr. Massa. I wouldn't send a dog, let alone a person, to you. read more

The best doctor especially for a first time mom! So sad I left SF because Dr. Massa is the most kind, caring, and organized doctor! Highly recommend!!! read more

I felt coerced to get an unnecessary exam with Bonni Massa when I simply wanted a refill for birth control pills. I had absolutely no concerns and there is no relation to ovarian/uterine/breast cancer and birth control pills so it felt highly unnecessary. It feels odd that I must be forced to do such an exam when I am not at risk. This should be the patient's option. Unfortunately, I went through with the exam as I do need my prescription refilled for the year - this is an unfortunate barrier this office poses on women who don't have any gynecological concerns. I understand the importance of screenings, but I was screened last year and my primary care doctor let me know I only need screens of this type every 3 years. Yet I'm forced to do this exam every year so more money can be made from insurance and my prescription can only be filled a year at a time. ** also, when I booked the appointment, her staff said a pap would not be necessary, just a routine pelvic. When I came in, the nurse goes, just a pap right? I was extremely annoyed at this point when having made clear I was not here to do that. Seems like the entire office is unaware of what their patients actually need. read more

I have had 3 people now contact me about my review about this terrible doctor. They want details because they've too had awful experiences as her patient. I don't understand how she can get away with forcing exams unnecessarily on people just to get more money from insurance. It's a SCAM! Stay away from Dr. Bonnie Massa as if your life depends upon it. read more

It's really not Dr Massa that I'm giving 2 stars, it's her horrendous office staff and nurse practitioners. I really enjoyed being a patient of hers for nearly 10 years. But after she moved offices a couple years ago, everything went downhill. Unfortunately, they ruin the experience and you really only spend a few minutes with Bonnie. After a couple years of constant frustration I couldn't keep going to her anymore. There are too many bad experiences to list here. I told Bonni about them during one of my appointments and she didn't seem surprised. The final straw was when I was experiencing something serious and the nurse practitioner's advice was, "I don't know, maybe you should call 911." Naturally, being told to call 911 sent me spinning....I was terrified. I sought out another Dr who explained it was a typical symptom for my issue, I had nothing to worry about, and she was shocked to hear that sloppy response. read more

Bonni is wonderful and I actually would give her five stars; however, it's nearly impossible to get an appointment with her now and the new office she's with at CPMC is the worst that I've ever encountered. I'm currently 37 weeks pregnant and had come from San Jose for an appointment only to learn they canceled it the day before. Her previous office did not comply with releasing my records or provide me with a copy and now that it's over at the new office (even after submitting the request in writing and showing up in person), I cannot get a hold of anyone. It's terriby frustrating to pay so much for medical care and tests only to not have access to them. I never thought CPMC's quality of service would get so bad. I would suggest finding an OB with a better support team. It's frightening to imagine people who actually might have to deal with this office to have their babies delivered... For several days in a row, I was on hold for over 20 minutes trying to get through to someone. read more

She's great!!!!!!!!!!!!!!!!! Delivered my twins with no problems. She's personable, understanding and thorough. read more

She would be great if you are not into natural childbirth and are not too into the process of pregnancy. She would be great for standardized care and annual check in's. The office felt like more of a baby factory and I was on a conveyor belt. I decided she was not quite what I had in mind for delivering my baby in the last trimester and switched. PROS: western medically smart, young, seemed like she could be your friend, knows the drill, I have heard from friends she is a great surgeon if you need/want a c-section. CONS: Front desk not friendly, too many doctors to know who will really deliver your baby, gave me some advice that most books disagree with, did not seem too in-tune with natural processes in pregnancy and made it feel more medical than I liked, lots of tests which I felt were unnecessary and standardized for a healthy person/pregnancy, appointments always seemed rushed and wait times were pretty long. read more

Dr. Massa was recommended to me by a friend I trust, and I only have wonderful things to say about her. Most importantly, she has delivered our 2 healthy girls, one which was an emergency situation that was incredibly scary. I'm not sure if things would have come out so well if we had had a doctor not as experienced or as good as Dr. Massa. She has a laid back/funny/honest type of personality which I like. She also seems on top of all new technology and medicine. I had previously had a doctor who was much older, but I didn't mesh with her and I think part of it was that she "seemed" older so I couldn't relate to some things. Anyway, I'm happy that experience helped me find Dr. Massa. Highly recommend her! read more

I love Dr. Massa. No offense to S.M., but I find her review completely the opposite. I was one for knowing what will happen in the hospital. If it hadn't been for Dr. Massa, I probably wouldn't had a great hospital birth. She is not a "conveyor belt" person. She takes the time out for you. She always comes in happy to see you. She is loving, energetic, and caring. If anything she more like wonderful nurse with the education level of a doctor. I think S.M. and JH. are review not Dr. Massa herself, but the controversy of "homebirth" thought versus "hospital" thought and getting a procedure. Dr. Massa is my favorite OBGYN doctor I'd ever had in my entire life. I had 3, since I was 10 years old. Yes, it can be difficult to get an appointment because she's that good, people! High demand can difficult, but with a little patience and wonderful smile to front desk people and you're in! The nurses and medical assistants are great, too. If anything SM, you're thinking natural childbirth is the only way to go. That's great for you, but you forget people still die from childbirth. Dr. Massa just wants you to have all the facts. For me, Dr. Massa and I agreed to "Healthy Mom, Healthy Baby" mantra. "Baby factory" is not Dr. Massa by far! She's the best OBGYN there is. I love her to death and am glad she delivered my son. BTW, did I mention she always calls you back within a day or so?!?! Not many doctors call to just answer your questions. She does. read more

Received a postcard from her end of March 2008: Dr. Bonni Massa is now practicing at Pacific Gynecology & Obstetrics Medical Group 2100 Webster Street, Suite 319 San Francisco, CA 94115 TEL 415-923-3123 | Appts: 415-202-1509 |FAX 415-923-3132 Dr. Bonni Massa is a great doctor hands down! Pre children she was great, never made me feel like an idiot asking her questions! Always knew of new birth control methods and always had samples for me try!! During my pregnancy she was very calm, not judgmental (or condescending) offered precautions since I had some issues in my first trimester which got me through to my second trimester! Definitely experienced and had answers to my MILLIONS of concerns during my pregnancy! Can't wait to have to use her again for my next child!! What's nice too is that if you're giving birth at CPMC on California Street, her office is a hop, skip and jump away so she can come quick when you're in labor!! Her down to earth approach makes your relationship with your doctor comfortable which is important when truth counts in this area of your health!! I've referred her to everyone I know and they love her, too!! read more

This group doesn't seem to have personalized, preventative, or holistic care. Dr. Massa does everything standard and is in and out quickly like most doctors. Bedside manor is just fine. I felt like she didn't want to explain hows and whys or do anything outside of standard procedure. I received more information and help from pregnancy books. Calling for information is really disheartening; you are on hold for a while and nurses return calls. You go here when you want the type of care that is like a chain restaurant. You know what you are going to get and are just another customer. read more

I scheduled a visit with Dr. Cindy Grijalva and was very pleased. It took a while for me to find a Dr. because being from Boston, its hard to find someone new with only basing my decision by looking at yelp reviews. Dr. G is very sweet & professional. I highly recommend visiting her. read more

I heart Dr. Massa. She is the best OB/GYN I've ever had! She is very attentive and feels more like a primary care doctor than an OB/GYN because she always touches base with me on all issues related to my health including exercise, calcium intake, healthy eating, etc. She even offers samples, especially when I was trying a new birth control method that my insurance wouldn't cover. My only complaint is her new office. It's impossible to get an appointment and I've had issues with my new records getting transferred over from the old office. I don't have any children yet, so I can't speak to the OB aspect, but for annual check-ups, Dr. Massa is wonderful! read more

I saw Dr. Massa for the first time today. She was excellent-- knowledgeable, thorough, patient and caring. (I went to see her after a very unsatisfactory visit and lack of follow up from another gyn who performed a biopsy to determine the cause of very concerning abnormal symptoms -- that doc literally never was in contact after performing the biopsy) Dr. Massa fully explained the results of the biopsy, and the cause of the symptoms, and also for the results of a pelvic ultrasound that my internist had ordered. She explained that as the symptoms had gone away, things were likely fine but to contact her if not. We also discussed my extensive familial history of certain diseases. She said that some of her other patients with similar history elected to take certain tests. I asked her a number of questions and decided to take the tests. Questioning her @ these tests was actually one of my goals of the appt. We did not just talk. She also performed a pelvic exam to make sure everything looked okay. I return in 4 weeks for to discuss test results with her. I am excited to now call her my doctor. Also A big plus. Her office is a very short walk from the MUNI 1 bus stop California/Webster. The bus is 3 min walk from BART Embarcadero Station. read more

I want to give her 5 stars because she is one of the best doctors I have been to but because of that, she is so hard to get an appointment with. Once you get in, and finally get face to face with Dr. Massa, she is wonderful. Very knowledgeable, honest, concise and makes you feel comfortable with sometimes uncomfortable topics. Although she is obviously overly busy, she never seems like it during an appointment and she takes time to answer all you questions. Wait....why am I giving her a good review? I don't want to have to wait even longer for my next appointment... read more

My wife had a PAP test with our old OBGYN, and had to take a second test to confirm that all was ok. The problem is we switched health insurance coverage via COBRA and the same health insurance company wouldn't cover her due to her taking the second test. Our old OBGYN wasn't very helpful in explaining to our health insurer that the second test confirmed that all was normal. This led to the insurer requesting two consecutive new tests six months apart. Dr. Massa performed the new tests, and the insurers continued to try to block coverage. Eventually Bonni was able to explain the situation and my wife was provided coverage. Bonni is great... she does everything... read more

I've been going to Dr. Massa for 8 years and she has an excellent bedside manner, is smart, speaks genuinely, is a happy person and has handled a couple of false positives with calm and professional concern for me. I sent my daughter, who is in her mid 20ies to her, which is the highest recommendation I can give, and my daughter loves her too. I've seen one complaint from a guy about his "friend" which seem ridiculous since he has never met Dr. Massa, and one about her requiring someone to get a pap before prescribing birth-control to a new patient, which seems like what any good doctor SHOULD do. She has never been anything but lovely and it's hard to find a doctor like her. Wish I could find a primary care physician like her. If you are lucky enough to get in with her, take the appointment ~ you won't be sorry. read more

Dr Bonni Massa was recommended by yelp and I was foolish enough to wait 3 months for the appointment. First impression: rude and un-experienced staff, crowded and under-staffed office, long wait and doctor in the hurry to move on to the next patient. However, I've decided to give it a shot. Huge mistake! When I needed urgent care, I had hard time getting through even receptionist: after multiple attempts and 20 min on-hold, receptionist notified me that doctor assistant will call me back. I talked to assistant next day: she was clueless and as it turned out, ordered the wrong test. However, when she called me later after consulting with doctor, she still had no idea what kind of test I need. Hmm, I was hoping that if assistant couldn't figure it out, at least doctor would give me a call. But doctor was too busy to bother with such nonsense. Very disappointing! I'm switching to another doctor ASAP. read more

I have been seeing Dr. Massa for several years. She is very friendly, warm, compassionate and thoroughly invested in my overall health. We talk about health issues that have nothing to do with GYN and she googles information in the room with me as we are talking and gives me suggestions for things to consider. She has never recommended a test for me that I did not need or did not make sense. She is totally on her game - very bright and quick. I absolutely love Dr. Massa! read more

Great bedside manner! She listens to all my concerns and strives to find the best solution to meet my needs. Sometimes the wait is a bit long due to all the obstetrics appointments, but otherwise no complaints. read more

Let me start by saying I had to switch OBs at week 36 of my pregnancy, and Dr. Massa was the new OB. I had no trouble getting an appointment (of course, it was probably because of how close to delivery I was). She was available within the week. I love Dr. Massa's bedside manner. She's very personable, normal, kind and easily approachable. She keeps track of her patients via her computer, so she adds notes to everything (I know old school methods have notes as well) and it just seems like she's with the program. I wanted to do a natural child birth in a hospital. She was incredibly supportive. She didn't question my birthing goals at all, unlike what some reviews mentioned. During labor, Dr. Massa was at her office and not the hospital. When it came time to push, Dr. Hue (sp?) was helping me, and suddenly baby girl was ready to come out! Dr. Massa was scheduled to work at the hospital at 2:00pm, but by 1:00pm, my daughter was making her entrance into the world. We temporarily stopped the pushing process (that's possible?!) so Dr. Massa could leave her office early and arrive at my delivery. Dr. Massa arrived for my last push...1:30pm. Maybe the reason why she's late for appointments is because she actually delivering babies? Honestly, I just really like Dr. Massa. She's chill, nice and approachable. That is the type of doctor I like working with. As for the complaints about her office staff: I think they're perfectly nice. They don't only work for her as the office is composed of several different OBGYNs and Nurse Practitioners. Yes, they're a busy office, but that's in part because they accept some insurance that many other offices don't. That being said, imagine lots of people. Downside: when you call with a problem, an assistant calls back and determines the severity/importance of your problem. Sometimes they'll ask you to come in, but they're more than likely to help you over the phone. read more

I can't believe I am only getting to this review now. Two years ago, Dr. Massa delivered my son and was my OB for the previous 10 months. I can't say enough good things about her. I never felt rushed in her presence. he was my first baby and she always made sure she was available for any questions I had. She is incredibly warm and funny and was extremely supportive, even when I gained a whopping 67 pounds during my pregnancy. My birth experience was fantastic and I consider myself extremely lucky to have had her as my doctor. I moved shortly after having my son but if I lived closer, I would definitely want Dr. Massa to deliver my second baby. read more

Shes ok, somewhat concerned with whats going on, insisted my wife get a c-section after 10 hours of labor when she wanted to continue the labor. im not really sure she was in tune with us the full time. Kind of aloof during her appointments... read more

I had been going to see Dr. Massa for 4 years, and every time I had to wait over an hour. I set up an appointment for an annual and specifically told them that I had to leave by 4 (the appt was at 3), well with 5 minutes to 4 I had still not been seen. If I had been an hour late to their appointment thy never would have seen me, why should their time be considered more valuable than mine? Specifically when they knew that I had a critical meeting and that I had to lave?? Now I have fantastic doctors who actually spend an hour with me and never make me wait! read more

Dr. Massa is THE BEST OB in San Francisco. She has been my doctor for 18 years and I can't fit all the wonderful things about her into one review. In short, I've had four children with her as my doctor and she's delivered three of them. She is incredibly smart, has good instincts, is compassionate and truly cares about the well being of her patients. As a woman and as a mother, a strong and trusting relationship with my OB is critical. Bonnie has been there for me through other medical issues and I have always felt that I am in very good hands with her. read more

Dr. Massa is the best. My mom, sister, and I have been seeing her for 14 years (since I was 16), and I know she really cares about our health. She is incredibly kind and caring and has made a real difference in my life. If you want a doctor with great instincts who is also a skilled surgeon and actually listens to you, you will not be disappointed with Dr. Massa. read more

Nobody and I mean nobody looks forward to their annual. Thankfully Dr. Massa makes it an almost enjoyable experience. She is a rarity both knowledgeable and has a compassionate bedside manner. She always takes the time to answer all my questions and is incredibly gentle (essential when dealing with a delicate area). In addition, she always asks about my diet and exercise which makes me feel like she is invested in my overall well-being. read more

Dr. Massa is the best!! Highly recommend. My sisters and I all go to Dr. Massa and have been for years. She just delivered my first child, and the entire experience was great. She is kind, committed to her patients, compassionate and very smart. She made me feel supported and confident throughout my entire pregnancy and delivery. I can't say enough wonderful things about her. read more

I am a first time mommy-to-be & expecting a baby girl this late October and early November & I have to say Dr. Masa listens patiently & answers all my answers professionally & in the most succinct understandable way...she's also just been very reassuring & even when I have nervous first mom questions over the phone she or her one of her nurses has gotten back to me within 24 hours...she's fantastic, just what you want a doctor to be...I've recommended her to all my friends, too... read more

I have been with Dr. Massa for a couple years now and I have to say, she is absolutely wonderful. She recently moved practices - which was a godsend since Pacific Women's OB/GYN was a nightmare in my opinion. Crammed appointments, lost files and aloof doctors....except for Dr. Massa. I just recently learned I was pregnant and Dr. Massa had a prenatal kit with vitamins/baby book waiting for me and was patient, thorough and so relaxed with me. Her personality shines and Dr. Bonni really gives you the TLC you deserve. I rave about her every chance I get and refer as many friends as are in need - I look forward to delivering my baby this Nov in Dr. Massa's fully capable hands. read more

I love Dr. Bonni Massa -- she is calm, understanding, young, and up on the latest trends/needs of women. Dr Massa takes the time to ask questions, she what is going on in your life. She makes going to the OBGYN almost pleasant. read more

Dr. Massa is the best I have ever met in the gyno world. She is so personable and very concerned about women's health. She has a wealth of information and I always felt great after seeing her. She was also very supportive when I became a student and lost my health insurance, as she made sure to give me samples of everything I needed to be sure I was comfortable until I would see a gyno at my university. She is the best!! read more

Is it possible no one has written a review for her yet???? She is absolutely wonderful, kind, informative & patient. I moved to San Francisco when I was 7 months pregnant and had to find an Obgyn quickly. I was referred to her practice and have been more than happy with her. I would recommend her & the practice ( Pacific Women's OB-GYN Medical Group) to any one. read more

Although Dr. Massa is not my regular OB/GYN, she happened to be the Dr on call for all of my deliveries. Can I just say I LOVE HER!!! She is so patient, thorough, kind, and efficient. If I didn't love my regular OB/GYN so much, I would totally switch. Luckily they are in the same medical group so I get to see them both if need be. If you're in the market for a great OB/GYN Dr. Massa is the one! LOVE LOVE LOVE!!! read more

Since I created a Yelp account to write a poor review of Dr. Arlene Keller, it's only fair that I write my second review to commend Dr. Bonni Massa. I went this morning for an appointment - a little skeptical and cautious after my poor experience with Dr. Keller in the same building - only to be pleasantly surprised. First, my experience in the waiting room was better than I could have even imagined. The receptionist was really nice and friendly, and immediately made me feel comfortable. Second, I opened my book for all of 5 seconds before being called for my appointment (I normally get through at least 4 books while waiting). The doctor came in before I was able to read the second paragraph in my book. She was young, cool, and easy to talk to. And better yet, she took her time, which I really appreciate because so many doctors these days seem to be in a rush and want to get out without giving you time to even remember your questions. I've already recommended her to all of my friends, so I recommend her to all of you. read more

It doesn't get better than Dr. Massa! Not only is she an incredible doctor but she is also a caring, kind and amazing person. The stars aligned when I found her as a doctor. I was looking for a new OB and was referred to her by a friend and I am so glad I found her. It is refreshing to be greeted with a friendly hello and smile to start. From there not only does she take a history of your OB/GYN related history but she also asks questions about your diet, exercise, stress, lifestyle and even home life. I always feel so well taken care of. I have never felt rushed no matter how many questions I have. She will always take the time to answer any and all of your questions and will clearly lay out your options. I truly appreciate that! She is your partner in your overall health. I had a difficult and complicated case when it came time to get pregnant. She really helped us to decide the best route to try which involved surgery and fertility treatments. She worked with the fertility doctor closely to come up with the best plan. Dr. Massa did my surgery and we then went on to fertility treatments and had a successful pregnancy our first try. The stars aligned for sure but I also know if I had not had the surgery prior there could have been a very different outcome. She was by my/our (me and my husband's) side when I went into pre-term labor and ended up in the hospital on bed rest. Her daily visits made such a tremendous difference for both of us. I ended up having my son early and she was by our side through his hospital stay and even after he came home. I even at times found her in the NICU checking on our son when she had a break between deliveries. It is hard to find a doctor more caring. I have had to have other surgeries due to scar tissue and she is always very cautious and does everything possible first to avoid surgery at all cost. She even sent me for a last minute ultrasound to make sure things stll looked the same before I went under which I appreciated. Another side note added bonus is my husband adores Dr. Massa. She always would check in with him to see how he was doing. He really appreciated that. When you are at the OB the focus is on you the patient (as it should be) but she would always stop and check in with him and make sure he was okay and that he understood what was going on. He so appreciated that extra time she took with him as well. As you can tell I have nothing but great things to say about her. I want to also say that while I think Yelp is a great way to get information out we also need to be careful how we put information out there. We all have different experiences with different providers and care givers and businesses and we need to be responsible about how we write about those experiences. Everybody does have their own opinion and experience hower I would recommend if you are looking for a new OB meet Bonni and decide for yourself. As you can tell I am very happy with her. read more

I had my first appointment with Dr. Massa last month. I'm very picky when it comes to my doctors (grew up in a medical family, work in the medical field) so I did extensive research before selecting a doctor. The office staff was courteous, quick, and made the process painless. I went in to my appointment with a list of questions for Dr. Massa and she was thorough in answering every one of my questions. Before the exam she sat down and talked to me for a good amount of time to learn my history and what I was looking for. I felt like Dr. Massa genuinely cared about my well being, and I have no doubt that she genuinely cares about the well being of all of her patients. She was an overall awesome person (the kind you'd want to be friends with.... Maybe under different circumstances). I would highly recommend anyone looking to establish care as a new patient go see Dr. Massa. My only complaint was the difficulty of booking an appointment. I tried to use their online system and it said someone would reach out to me in 48 hours but after two weeks I hadn't heard anything. I had a referral sent from a PCP and got a call within an hour. But even with a referral from another physician I couldn't get an appointment for a month. That being said, I suppose it was worth the wait because I really trust her opinion and value her professionalism. read more