My family took a charter out for a sunset trip, and absolutely loved it! Our captain Jessie was wonderful. Friendly, knowledgeable, and would highly recommend this experience. read more

Worst boat rental experience ever. I rented a Sunfish over the phone, and instead of simply telling me a GPS location of the drop-off point -- the owner went into a confusing list of roads and turns. I made her aware that I was not from the area, and not familiar with the road names she was listing. Nonetheless, she refused to provide basic GPS info. We managed to narrow down the location from her description (using GPS), but there was nobody there. Nor did she respond to texts or phone calls. Over an hour later, we receive a phone call from Book-a-Boat apologizing for the no-show. I asked if we could reschedule the following day, which we did. The next day, as I'm about to leave the shore on the Sunfish, two of her staff are helping me rig the boat. She begins to berate them for the orientation of the boat on shore. She then asked about my sailing experience. I responded that my experience is limited, at which point she said asks, "Who rented this boat to him?" Apparently she'd forgotten that it was *she* who'd made the rental, and at no point did she inquire about my experience level. So I was surprised to hear her exclaim, "You're not using this boat. Absolutely not!" The whole ordeal was a waste of time. This was the worst boat rental experience ever, so we went down the street and rented elsewhere. read more

The woman that runs this double-books the boats. So if a full-day rental books after you book a half-day, then she will use the "you're not qualified" rant to get rid of you before the other party arrives. She did this with us. I'd be OK if she were-up-front and told me that my rental would be contingent in not getting an all-day reservation. She runs this business out of her car and one trip to the dock is easier than two. read more

broken boat!!!! i went to rent a 13' whaler with a 25hp since i own one i knew what to expect. what i got was a boat with either a govenor on it or a broken motor would not move . owner said tough then put around !!!!! offered to pay for the 1 hour it took to return even after the boat wasnt even ready when we arrived!!!! never going there again i should have looked at all the other piss poor reviews before!!! read more

Owner very negative and rude from the get go. We had to cancel bc of wind but she lectured us and gave no positive alternative advice. We are experienced kayakers and she was not helpful at all. Don't go to book a boat. We will rent from somewhere else and have a ball! Warning! read more

Two words "no dogs" it's not on the web site, they don't tell you when you reserve and you get a lecture when disappointed after packing up and traveling across the island. Owner said she can't take the time to say two words. Gives you an idea of her customer acumen. Very unprofessional, bring your own life jackets because they have 1 small and one extra large. I wonder if they are as clueless about safety? read more

We had the same experience, the owner was rude and told us we were not qualified. One person in our group lived on Block Island and has boated all her life. She was rude to her employees and yelled at us and wasted half a day of our vacation. In talking to some people in town they said she was a nut and hot head. I would not give Book a Boat or the owner one star. Someone else that has an ounce of customer service and or people skills should open a boat rental on that part of the island. Then book a boat would do what it needs to do and go out of business. No one should have a business dealing with the public and especially people on vacation! read more

I am baffled by the previous reviewer, who likely had minimal boating experience and probably should not be operating a power boat in a rental environment. Anyway, my wife, daughter, brother and his wife visited MV after not being there for nearly 30 years. We decided to enjoy some water sports-what better way to experience some of the most natural and beautiful beaches and waters in the Northeast. One day, we rented kayaks for 2 hours- and enjoyed the "shallows" ands inland waters adjacent to Manemsha. 2 hours was perfect to get some needed exercise after gorging on lobster rolls and fried clams at nearby Larsen's and The Bite. Owner Wendy was cordial, informative, and has a staff of young men who were truly gentlemen. The service was efficient, the boats clean and complete, the life jackets pristine. They even provided a parking permit so we could park right at the launch location. The next day, we decided to rent an 18' Scout with 115 HP for 2 hours-plenty of time to see the entire Sound, with highlights being the untouched portions of Elizabeth Islands, as well as Lamberts Cove, and really cool lake, and even time to run up to Vineyard Haven. After a brief orientation to the safety equipment, radio, navigation system (all first-class, modern equipped), we embarked on a truly enjoyable afternoon of boating. Again, this boat was clean, complete, stable, and fast. Upon return to dock, cheerful owner Wendy was dockside to "walk" me through a minimally challenging docking experience (some tidal current provided a new experience for me, as I am accustomed to lake boating). Highly recommend this boat rental service! read more

I have never once posted a complaint online. To the one good reviewer, you have to much time on your hands. It's hard to not enjoy boating in Vineyard Sound. We we're told the owner, Wendy, is not liked by many of the locals we spoke with, which makes me question your judge of character. I'm doing this because Wendy is a scam artist. I'm sure she's ripped off plenty of customers in her past and trying to prevent it from happening to others Ill just make a list: Phone call: -I called and she asked if i had boat experience. I told her over 15 years of fishing off shore and in the gay head area. -Then she followed up by doubting my experience after I correctly answered her questions. -Told me a "GPS doesn't tell you where rocks are until you hit them" (that would be a depth finder, not gps). -Once I convinced her I could dock a boat with 1 foot clearance on either side she agreed to book the trip, but never mentioned the ripping current in the harbor. When we arrive: -She was 30 minutes late -Yelled at me for trying to help her dock a boat -Does not have insurance -Does not offer any damage waiver -Does not inspect the boat before departure -Coast guard cited her for improper safety equipment citations for 2 of her boats that were boarded the previous day as we were boarding the boat. -"I can't talk right now mr coast guard man, I'm busy right now" direct quote. She was fined right then and there. -Could not provide a child lifejacket for our 1 child on board When docking the boat: I was pulling in one way but she made me dock the boat her way while constantly yelling at me the whole time. I had less than a foot on either side. I was drifting in, out of gear, and bumped into her other boat very softly (I was not in gear). -She runs over to the boat we tapped and picks out 2 little scratches and claims we put them on there. She never looked at the boat we were in which had no damage. -This was her "brand new boat" yet there was over 30 nicks in this back corner as well as on of the letters from the boats name cracked in half. -Claims on the spot that it was $150 of damage. -I asked her how she could claim these two nicks out of 30+ came from our boat and why this brand new boat has nicks down the whole side of it. She follows up "its 2 years old but brand new to me". There was no getting through to her so we walked away. -While walking away several people who witnessed the ordeal told us her claim "was absolutely ridiculous and we did not damage the boat" then followed that up by saying "she is really mean, just really really really mean" Follow up phone call: We put a hold on our card because of her BS and I'm 100% confident we did not damage the boat. We called her to get her address so we could mail a check for the boat fee, tax and fuel cost. Then... -Screams into the phone and goes off to the point we put the phone down and waited 3 minutes to let her get it all out. -Asked her for her address and constantly got off point and claimed she never said $150, she said $100 (yet all 7 of us + the people on the dock heard $150) and then screamed into the phone calling us liars. -She has 35 years of experience. Just so you know. She told us that a bunch of times. -After 10 minutes we got a address! She told us to never come back again. BAHAHAHAHAHAHAHA Remember one of my first points, she doesn't have insurance and doesn't offer a damage waiver, I wonder why? This woman is a control freak, rude and a straight up miserable person. We had a great day until that point. I'm writing a complaint to the coast guard after I post this for not being able to provide proper safety equipment for our trip and I will smile if she gets her 3rd fine from them in 1 week. read more

We were honestly surprised by previous reviews. Earlier today we spoke to Wendy on the phone about renting a boat for the day. She was not only courteous, but clear on explaining the rental policy and experience level needed to take a boat out. She looks for boaters who have had experience and take it seriously. When you consider that you are taking a boat out into the open sea, we don't think asking someone if they have experience is a bad thing. We went down and met with the group of young men who work there. All of them (3-4) were beyond helpful, well spoken, versed and overall great. We took the boat out for a half day and loved it. (Plus I parked it like a PRO!) Call ahead, ask questions, their rates are excellent, the service was excellent, we docked and relaxed for a sunset that made the day a 12! Thanks Wendy and staff. We took the 18' Scout for a half day and explored the pond, went to Aquinnah Cliffs and came back! (Stay for the sunset. Worth it!) read more